Cognistx Launches AI-Powered Web Assistant to Boost Sales and Support
18 Junio 2024 - 9:05AM
Cognistx, a leader in AI enterprise solutions, announces the launch
of SQUARY, an AI-powered website assistant that learns and evolves
with user interaction, providing accurate, verified answers and
quick access to sales and support.
Cognistx's most notable implementation of SQUARY can be seen on
Airoom.com, the website for Airoom Architects, Builders and
Remodelers, a leading Chicagoland home design, building and
remodeling firm. Roomy (Airoom’s name for its intelligent answering
agent) seamlessly guides website visitors to home design services
and resources, live support and sales.
“SQUARY’s ability to integrate with a company's existing
information infrastructure ensures that the answers provided are
not only accurate but also aligned with an organization's specific
objectives and standards,” said Cognistx CEO Sanjay Chopra.
SQUARY isn’t a chatbot with programmed responses and keyword
triggers. Using machine learning, a subset of AI, SQUARY
understands the intent of the user’s question and generates
responses using content found on that company’s website. SQUARY
also learns from users’ questions, comments and feedback to become
faster and more helpful over time.
SQUARY can be completely customized for a client’s brand. It
will have the brand's look, feel and voice. SQUARY can also be
tailored to meet the unique needs of various industries. For
Airoom.com, SQUARY links users to building and design resources
sourced and approved by Airoom, including connecting them to
partner builders.
In the healthcare sector, SQUARY, can be customized by the
provider to supply patients with verified medical information,
guiding them through booking appointments or even helping them
understand their treatment plans. In the education field, SQUARY
can support students by answering course-related questions,
providing study resources and offering assignment assistance.
With SQUARY, Cognistx is setting a new standard for intelligent,
responsive and adaptive customer engagement. Here’s an overview of
its top features:
● Sourced Information: SQUARY provides
answers sourced only from verified information, ensuring users
receive accurate and reliable responses.●
Enhanced Understanding: By linking directly to the source of the
information, SQUARY fosters a greater understanding of the content
provided.● Seamless Connectivity: When prompted
by the user, SQUARY can efficiently connect the user to sales and
support teams, facilitating direct communication.●
Customized Brand Voice: SQUARY’s responses are customized to
match a company’s brand voice.● Continuous
Learning: SQUARY learns from user interactions, continuously
adapting and improving its responses based on user feedback.
“Roomy enhances our user engagement and evolves
to users’ needs," said Hynek Stehno, director of digital marketing
for Airoom. "Its ability to learn and adapt makes it a game-changer
for us as we continuously expand our online engagement."
One of the standout benefits is data security that allows
companies to control their data, maintaining accuracy and privacy.
Cognistx never uses a customer's data to train models for other
customers. Plus, any external APIs would only be enabled with
client consent, following a strict security protocol.Contact us to
test SQUARY on your website, Email Sanjay Chopra,
sanjay@cognistx.com. Explore how Cognistx developed SQUARY, an
AI-powered web assistant that learns and evolves with each user
interaction, on Cognistx's AI-Driven podcast.
About Cognistx
Established in 2015, Cognistx is a Pittsburgh-based applied AI
company founded by academics from Carnegie Mellon University.
Specializing in multistrategy AI products, the company offers its
Data Quality Engine (DQE) to clients for cleaning noisy
transactional data. Additionally, Cognistx focuses on natural
language processing (NLP) and question answering (QA) with its
product SQUARE, enabling companies to pinpoint the right answer
within their document corpus. By adeptly combining and customizing
advanced AI/ML/NLP technologies, Cognistx creates applications that
extract meaningful insights, delivering tangible impact for its
clients. Explore more Cognistx.com.
About Airoom
Airoom Architects, Builders, and Remodelers is a full-service
design-build firm dedicated to creating exceptional living spaces
for its clients. With a commitment to quality craftsmanship,
innovative design, and personalized service, Airoom has earned a
reputation for excellence in the Chicagoland area since 1958. Visit
Airoom.com
- Sanjay Chopra, CEO of Cognistx
- Airoom
Patricia Maldonado
Cognistx
305-490-8831
patricia@cognistx.com