Canal de Isabel II awards Eviden and Ayesa the innovative Yara
project to transform its commercial and customer management system
Press release
Canal de Isabel II awards Eviden and
Ayesa the innovative Yara project to transform its commercial and
customer management system
Madrid, Spain and Paris, France -
December 11 2023 - Eviden, an atos business, and expert in
SAP, and Ayesa today announce that they have been selected as part
of a joint venture by Canal de Isabel II (CYII), Madrid’s water
supplies management company, for the implementation of its new
“YARA” Commercial System in SaaS (Software-as-a-service) mode, as
well as the associated support and maintenance. The four-year deal,
which is extendable for one year, is valued at €51.2 million euros.
Canal de Isabel II manages water distribution for the 6.5 million
people which live in the Community of Madrid.
Pioneering with cloud in the water
sector
The YARA implementation, which is entirely
cloud-based, is among the first in the ‘world of water’ and the
first in Spain. The solution makes use of the SAP
platform-as-a-service, creating a new standard in the industry.
Eviden and Ayesa proposed this project using cutting-edge
technologies from partners such as SAP, through the RISE with SAP
alliance, and Microsoft Azure. With over 20 years of experience
along with significant expertise in this technology, the two
partners will ensure that Canal de Isabel II benefits from best
practice and rapid deployment, with minimized risks.
Full SAP to cover the complete water
cycle
CYII’s new commercial system will be based on
the SAP for Utilities (IS-U) core, SAP’s sales and
information system for utilities and waste disposal companies.
Eviden, using the accelerators in its preconfigured solution Eviden
WaterPack®, ensures a fully integrated implementation of the
commercial management system for the water cycle.
The project prioritizes both employee and
customer experience in order to provide maximum customer
satisfaction with the service. The core will consist of
S/4HANA Cloud for Water Utilities components,
which will cover the entire contracting, reading, billing and
collection cycle, as well as all project management and field work
tasks, file management, data migration and integration, and
mobility guarantee functionalities.
Canal de Isabel II’s new CRM system will also be
incorporated into the platform, providing real-time access to
crucial information. The entire proposed solution is designed to
improve customer relationships and satisfaction.
Applied Technological
Innovation
The project will use Machine Learning for the
validation of meter readings and billing, and hyper automation in
collection management. SAP’s Business Technology Platform (BTP)
will support future IoT technology implementations in the water
world. In addition, an On-line Service Office will
be established exclusively for the Water sector, allowing
multi-channel interactions in real time and offering a 360-degree
perspective of customer behavior, as well as a more innovative
Contact Center, using Intelligent Customer Service.
Eviden-Ayesa: Experts in SAP
Utilities
The Eviden-Ayesa joint venture model, already
tested and consolidated in Utilities clients across Spain, brings
together the leadership and experience of both companies, which add
up to more than 2,000 professional experts in SAP Utilities. Their
commitment to research and continuous innovation through national
and international competence centers makes them a strong and
reliable technological partner for CYII.
###
About
Eviden1Eviden is a next-gen technology
leader in data-driven, trusted and sustainable digital
transformation with a strong portfolio of patented technologies.
With worldwide leading positions in advanced computing, security,
AI, cloud and digital platforms, it provides deep expertise for all
industries in more than 47 countries. Bringing together 53,000
world-class talents, Eviden expands the possibilities of data and
technology across the digital continuum, now and for generations to
come. Eviden is an Atos Group company with an annual revenue of c.
€ 5 billion.
About Atos Atos is a
global leader in digital transformation with c. 105,000 employees
and annual revenue of c. € 11 billion. European number one in
cybersecurity, cloud and high-performance computing, the Group
provides tailored end-to-end solutions for all industries in 69
countries. A pioneer in decarbonization services and products, Atos
is committed to a secure and decarbonized digital for its clients.
Atos is a SE (Societas Europaea) and listed on Euronext
Paris. The purpose of Atos is to help design the future of the
information space. Its expertise and services support the
development of knowledge, education and research in a multicultural
approach and contribute to the development of scientific and
technological excellence. Across the world, the Group enables its
customers and employees, and members of societies at large to live,
work and develop sustainably, in a safe and secure information
space.
Press contact
Laura Fau – laura.fau@atos.net – +33
(0) 6 73 64 04 18
1 Eviden business is operated through the following brands:
AppCentrica, ATHEA, Cloudamize, Cloudreach, Cryptovision,
DataSentics, Edifixio, Energy4U, Engage ESM, Evidian, Forensik,
IDEAL GRP, In Fidem, Ipsotek, Maven Wave, Profit4SF, SEC Consult,
Visual BI, Worldgrid, X-Perion. Eviden is a registered trademark. ©
Eviden SAS, 2023.
- PR - Canal de Isabel II awards Eviden and Ayesa the innovative
Yara project to transform its commercial and customer management
system - final
Atos (EU:ATO)
Gráfica de Acción Histórica
De Abr 2024 a May 2024
Atos (EU:ATO)
Gráfica de Acción Histórica
De May 2023 a May 2024