Upcoming ISG Provider Lens™ reports will
evaluate providers helping enterprises and public sector
organizations get the most of out their public cloud
investments
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers helping organizations adopt, manage and
maximize value from their multi public cloud environments.
The study results will be published in two comprehensive ISG
Provider Lens™ reports: Multi Public Cloud Services and Multi
Public Cloud Solutions, both scheduled to be released in December
2024.
The Services report, covering multiple geographic markets, will
examine providers offering public cloud consulting and
transformation services, managed services, public cloud
infrastructure and platform services, FinOps and related AI
services. The Solutions report, meanwhile, will assess global
providers of multicloud FinOps platforms, cloud-native
observability solutions and cloud-native security platforms.
Buyers will be able to use information from the reports to
evaluate their current vendor relationships, potential new
engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
Enterprises and public sector entities are seeking to partner
with strategic service providers to support their cloud
transformations leveraging such major hyperscalers as Amazon Web
Services (AWS), Microsoft Azure, and Google Cloud. They are looking
to providers to help them manage and secure workloads, enable
observability, and optimize costs through FinOps strategies.
“Organizations are looking for partners and solutions that use
intelligent automation and AI-powered tools to effectively manage,
secure and optimize their public cloud infrastructure,” said Heiko
Henkes, managing director, ISG Provider Lens Research. “The public
cloud offers a number of benefits over on-premises data centers,
including improved performance and scalability and better alignment
with sustainability goals.”
For the Multi Public Cloud Services study, ISG has distributed
surveys to nearly 240 providers. Working in collaboration with
ISG’s global advisors, the research team will produce seven
quadrants representing the typical multi public cloud services
enterprises are buying based on ISG’s experience working with its
clients. The seven quadrants are:
- Consulting and Transformation Services, assessing
providers partnering with multiple public cloud infrastructure
providers to help enterprises optimize and transform their IT
operations to enhance efficiency, agility and security.
- Managed services, covering managed service providers
specializing in multicloud environments, comprising AWS, Azure,
Google Cloud and other hyperscalers. These providers adopt a
DevOps-centric approach to support continuous
integration/continuous delivery (CI/CD) pipelines and provide
expertise in site reliability engineering (SRE) and business
resiliency.
- FinOps Services and Cloud Optimization, evaluating
providers offering consulting and managed services for multicloud
infrastructure cost optimization. Leaders demonstrate an ability to
predict clients’ consumption patterns using AI- and ML-based
analytics, as well as using FinOps frameworks to analyze and
forecast usage, pricing and financial impact.
- Hyperscale Infrastructure and Platform Services,
assessing suppliers providing virtual compute resources, middleware
and software in scalable public cloud environments. IaaS providers
offer compute services, storage and network resources, as virtual
or containerized software-defined offerings, complemented by
serverless architectures, while PaaS providers offer multiple
microservices and runtime engines for cloud-based application
development.
- SAP HANA Infrastructure Services, covering providers
offering cloud infrastructures best suited to host SAP’s software
portfolio, emphasizing SAP S/4HANA workloads and large-scale HANA
databases, including operations, facilities, provisioning and
scalability. Key criteria include data migration tools, technical
support, system imaging, backup and restore capabilities, disaster
recovery, resource usage monitoring and more.
- Secure Enterprise Filesharing Services, analyzing
vendors offering enterprise-grade cloud filesharing platforms to
make business documents accessible via browser, desktop or mobile
applications. These services provide strong administrative
controls, access management, embedded security, compliance and data
protection and recovery.
- Sovereign Cloud Infrastructure Services, evaluating
providers offering secure cloud infrastructure for hosting
enterprise and public sector workloads and data in data centers
located in specific geographies and subject to local jurisdiction,
adhering to requirements described in projects including Gaia-X,
GDPR and electronic data interchange (EDI).
Geographically focused reports from the study will cover the
global multi public cloud services market and examine services
available in Asia Pacific (excluding China, Hong Kong, Japan, Korea
and Taiwan), Brazil, France, Germany, the Nordics, Switzerland, the
U.K., and the U.S., with a separate focus on filesharing services
for Germany and sovereign cloud infrastructure services for Europe.
ISG analysts Phil Hassey (Asia Pacific), Pedro L. Bicudo Maschio
(Brazil and France), Meenakshi Srivastava (Nordics and U.K.),
Ulrich Meister and Wolfgang Heinhaus (Germany and Switzerland),
Shashank Rajmane (U.S.) and Bruce Guptill (U.S. Public Sector) will
serve as authors of the reports.
For the Multi Public Cloud Solutions study, ISG has distributed
surveys to more than 100 solutions providers and will evaluate
provider capabilities in three quadrants:
- Multicloud FinOps Platforms, covering independent
software vendors (ISVs) offering standalone, dedicated/proprietary
platforms and solutions for cloud financial management across
multiple public clouds to help clients maintain financial
accountability for their cloud services.
- Cloud-native Observability Solutions, assessing software
vendors that provide dedicated/proprietary platforms and solutions
for cloud-native logging, tracing and measuring of containerized
applications and infrastructure.
- Cloud-native Security Platforms, evaluating ISVs
offering dedicated/proprietary platforms and solutions for securing
infrastructure and applications in a cloud-native environment,
ranging from application development to production and
runtime.
ISG analysts Shashank Rajmane and Partha Sarathi Chakraborty
will serve as co-authors of the Multi Public Cloud Solutions
report.
A list of identified providers and vendors and further details
on the studies are available in these digital brochures: Multi
Cloud Public Services and Multi Public Cloud Solutions. Companies
not listed in either brochure can contact ISG and ask to be
included in the studies.
All 2024 ISG Provider Lens™ evaluations feature expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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