GoTo is Fighting Scammers with New AI-powered Scam Detection for GoTo Resolve
22 Mayo 2024 - 8:00AM
Business Wire
New functionality protects mobile device users
from financial fraud by monitoring and automatically terminating
support sessions with suspected scams
GoTo, the company making IT management, support, and business
communications easy, today announced the launch of its AI-powered
scam detection feature for GoTo Resolve. The feature, included in
all tiers of GoTo Resolve, adds another layer of security by
analyzing support sessions on mobile devices in real time to detect
and alert users of any potentially fraudulent activity before
sensitive information is shared.
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An example of GoTo Resolve's scam
detection user interface (Photo: Business Wire)
Remote support scams are an increasing risk for consumers, with
more than $1.3 billion lost in the US in 2023 alone. The scams
often involve fraudsters posing as tech support staff and
initiating a remote support connection to steal financial or other
private information from victims. In many instances, scammers will
misuse trusted remote support software from legitimate solution
providers to connect to a victim’s device in order to view
information on their screen or take direct control of the
device.
Using custom trained AI, GoTo Resolve scam detection actively
monitors for key behaviors and phrases associated with these
incidents. If one of these is detected, the solution takes the
power away from scammers by automatically ending the session,
alerting the end user, and making it easy to report the suspected
fraud with one click. The new feature has already successfully
identified thousands of potential scams and cut abuse claims by
over 81%. In the coming months, GoTo plans to extend these
protections to desktop connections.
“As a pioneer in the remote support industry, it’s our
responsibility to help protect businesses that use our technology
as well as individuals who may interact with our solutions,” said
Olga Lagunova, Chief Product and Technology Officer at GoTo. “We’ve
done that with GoTo Resolve, which was built to prioritize secure
remote support and management with a first-of-its-kind zero trust
architecture. Our new AI-powered scam detection adds another
powerful layer of protection, and we’ve already seen tremendous
success since the initial rollout. This is just one of the many
ways GoTo is dedicated to protecting both IT teams and their end
users.”
To learn more about GoTo Resolve, please visit
www.goto.com/it-management/resolve.
About GoTo GoTo makes IT and business communications
easy, so its customers can do what matters most. Featuring flagship
products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, the GoTo
portfolio helps securely support and connect businesses to what’s
most important: their teams and customers. For over 20 years the
company has been dedicated to robust security, including zero trust
authentication, and powers more than 1 billion remote support
sessions and 1 million customers with easy-to-use, built-for-IT
solutions that save businesses time and money. With nearly $1
billion in annual revenue, the remote-centric company is
headquartered in Boston, Massachusetts, with over 2,800 GoGetters
across North America, South America, Europe, Asia, and
Australia.
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version on businesswire.com: https://www.businesswire.com/news/home/20240522271116/en/
Media: Ed Cruz press@goto.com +1 617-279-2443