Around-the-clock phone, email, and chat support ensures seamless
operations for mortgage professionals working beyond traditional
hours.
BOULDER,
Colo., July 2, 2024 /PRNewswire/ -- Aidium,
the leading business intelligence and mortgage CRM platform,
proudly announces its 24/7 customer support service. This
underscores Aidium's commitment to providing unparalleled support,
ensuring mortgage professionals have access to real-time assistance
whenever needed.
With mortgage professionals often working beyond standard
business hours, continuous support becomes crucial. Aidium's new
24/7 support service ensures lenders can resolve issues and receive
assistance without delays, helping maintain productivity.
"Emergencies don't wait for business hours, and neither do we,"
said Spencer Dusebout, CEO of
Aidium. "Our customers use Aidium at all hours—nights, weekends,
even holidays—so we had to offer support whenever needed, with real
people ready to take phone calls and respond to messages."
Key Features:
- Always-On Support: Aidium ensures a team is always
available to handle customer issues.
- Multichannel Support: Live support through phone, email,
and online chat makes it easy to get help anywhere, anytime.
Benefits of 24/7 Support:
- Enhanced Customer Experience: Aidium users can reach out
for live support anytime, ensuring they never lose a business
opportunity due to platform problems.
- Operational Efficiency: Continuous monitoring of
Aidium's CRM system allows the support team to proactively identify
and address issues before they impact users.
- Business Continuity: Always-on support ensures no gaps
in coverage, maintaining smooth business operations for
lenders.
- Reduced Enterprise Burden: Aidium's 24/7 support and
seamless onboarding process take a significant burden off
enterprises by handling all support and implementation tasks beyond
regular business hours.
Quotes from Leadership: "At Aidium, we recognize
that our clients operate in a demanding and time-sensitive
industry. Our 24/7 support service ensures they have the necessary
assistance to overcome challenges promptly," said Tim Tietz, Head of Customer Support. "This
initiative is part of our broader commitment to enhancing the
overall user experience and success of mortgage professionals."
About Aidium: Aidium is the ultimate business
intelligence and CRM platform offering a comprehensive set of tools
specifically designed for mortgage professionals. From lead
conversion and automation to marketing, referral management,
enterprise controls, and reporting, Aidium provides an
all-encompassing platform that addresses every aspect of the
mortgage business. For more information, visit thinkaidium.com.
Greg Kassardjian
Vice
President of Marketing, Aidium
Email: Greg@thinkaidium.com
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SOURCE Aidium