TIDMHL.
RNS Number : 9801W
Hargreaves Lansdown PLC
07 August 2018
Hargreaves Lansdown plc
Results for the year ended 30 June 2018
Highlights:
-- Net new business of GBP7.6 billion
-- Strong growth in Assets Under Administration, up 16% to GBP91.6 billion
-- 1,091,000 active clients, an increase of 137,000 in the year
-- Profit before tax increase of 10% to GBP292.4 million
-- Total dividend up 38% at 40.0 pence per share
Year to Year to Change %
30 June 2018 30 June
2017
Net new business inflows GBP7.6bn GBP6.9bn +10%
Total assets under administration GBP91.6bn GBP79.2bn +16%
Net revenue* GBP447.5m GBP385.6m +16%
Profit before tax GBP292.4m GBP265.8m +10%
Diluted earnings per share 49.6p 44.6p +11%
Ordinary dividend per share 32.2p 29.0p +11%
Total dividend per share 40.0p 29.0p +38%
Chris Hill, Chief Executive Officer, commented:
"We have had another year of strong growth, in client numbers,
net new business, market share and profits, driven by our continued
commitment to provide excellent levels of service. Our continued
investment into our people, technology and marketing helps our
clients to engage with their savings and investments. This provides
them with the knowledge and confidence to make decisions and our
range of solutions makes it easy for them to act. We have a huge
responsibility to help more than a million clients at a time when
they have never needed our help more, and we are uniquely well
positioned to provide them with the solutions they need.
I am pleased we have been able do all of this whilst also
reinstating a special dividend to shareholders, resulting in a 38%
increase in the final dividend."
About us:
Hargreaves Lansdown is the UK's largest direct to investor
investment service administering GBP91.6 billion of investments for
over 1,090,000 clients. Our purpose is to empower people to save
and invest with confidence. We aim to provide a lifelong, secure
home for people's savings and investments that offers great value,
an incredible service and makes their financial life easy.
Contacts:
Hargreaves Lansdown
For media enquiries: For analyst enquiries:
Danny Cox, Head of Communications James Found, Head of Investor
Relations
+44(0)117 317 1638 +44(0)117 988 9898
Chris Hill, Chief Executive Officer Philip Johnson, Chief
Financial Officer
Analysts' presentation
Hargreaves Lansdown will be hosting an investor and analyst
presentation at 10:00am on 7 August 2018 following the release of
the results for the year ended 30 June 2018. To attend the
presentation contact james.found@hl.co.uk. Slides accompanying the
analyst presentation will be available this morning at
www.hl.co.uk/investor-relations and an audio recording of the
analyst presentation will be available by close of business on the
day.
*Alternative financial performance measures
Included in this announcement are various alternative
performance measures used by the Company in the course of
explaining the results for the year to 30 June 2018. These measures
are listed along with the calculations to derive them and an
explanation of why we use them on page 28 in the Glossary of
Alternative Financial Performance Measures. A reconciliation to
profit before tax is given in the Operating and Financial Review
section.
Forward-looking statements
This document has been prepared to provide additional
information to shareholders to assess the current position and
future potential of the Hargreaves Lansdown Group ("the Group"). It
should not be relied on by any other party for any other purpose.
This document contains forward-looking statements that involve
risks and uncertainties. The Group's actual results may differ
materially from the results discussed in the forward-looking
statements as a result of various economic factors or the business
risks, some of which are set out in this document.
Chief Executive's Review
I am proud to report another year where we have delivered strong
growth at Hargreaves Lansdown. Our strategy is built around
excellent client service, empowering people to save and invest with
confidence and 2018 saw significant progress with its ongoing
delivery. We consciously invested in developing our proposition,
platform, people and service levels. The benefit of this investment
is already coming through in our continued growth in client
numbers, net new business, market share and profits, allowing us to
reinstate the special dividend this year for our shareholders.
Market opportunity
Last year, we outlined the significant structural growth
opportunity that we have at Hargreaves Lansdown. Society has
significant challenges in the UK, with a GBP314 billion(1) savings
gap, a greater need for self-provision over a longer period as life
expectancy has extended, and a complex set of government incentives
and tax allowances to navigate. People need to take charge of their
money and manage it over a longer period, and yet savings and
investments are becoming more complicated. Clients need help and
they want solutions, not just information. They want to feel valued
and supported by their chosen financial services providers, from
whom they increasingly expect the same service levels as they get
in other walks of life. Our platform, combined with our scale,
knowledge, expertise and client focus, uniquely positions us to
provide the solutions required and capitalise on this
opportunity.
Our clients are at the heart of everything we do
I have never worked in a business as client-focused as
Hargreaves Lansdown. We have a direct relationship with over one
million clients, and we are part of daily life and routine for many
of them. This is a tremendous privilege and one that I am
determined we cherish and nurture.
Our strategy is based on the delivery of excellent client
service through our interactions with our clients and the solutions
that we offer on our platforms. We want to be a household name,
known as the best place for savers and investors in the UK. A place
where people are empowered to save and invest with confidence.
We interact with our clients in many different ways of their
choosing. We have a market leading app and website, great platform
technology, a well-trained and knowledgeable Helpdesk and a
dedicated Operations team. We set ourselves high standards and are
clear that delivering excellent client service and high retention
levels is at the core of our strategy. We were particularly pleased
to be rated by Which? as the best platform for customer service,
efficient administration, online functionality, online tools and
guidance and information on investments, as well as the best
platform overall(2) (Which?, June 2018).
Investing in our clients
Our analysis tells us that the key driver to helping people to
invest is building their understanding and confidence. We are
always looking to build on our range of solutions, make them
appropriate for different groups of clients, and then use our scale
to deliver value. This approach spans the whole spectrum from our
sophisticated investors to those just starting out. Our Wealth 150
selection has performed well for those clients who use it,
providing insightful knowledge and research to support fund
selection. The list is up 54% per cent over the past five years
and, as the FCA noted during the year, recommended fund lists drive
value for clients because they tend to have both better performance
and lower asset manager fees, with an average discount of 10-15bps
negotiated by us for our clients. We have added new funds where we
see client demand which is matched by a credible solution. Clients
do not favour UK investment at present, and flows have been
directed towards Global funds. We added the Jupiter Global Value
Equity Fund and were able to secure our clients an exclusive saving
of 42bps off the headline rate. We have also reinvested in price
where we feel we need to remain competitive, such as on overseas
share trading where we reduced foreign exchange transaction costs
in May 2018.
At the less confident end of the investing spectrum, Portfolio
Plus, which helps clients to get invested via a tailored range of
multi manager funds according to their risk appetite, went past
GBP1 billion in assets under administration this year. This is an
impressive achievement in just three years since its launch,
showing the value to clients of an easy solution. We have
introduced an even simpler offering with the help of Legal and
General, called Simply Invest. This enables clients who are
starting out on their investment journey to get UK market exposure
through a passive fund which charges just 4bps. Combined with our
platform charge, this means that their all-in cost is less than
50bps. We provide upfront information and monthly educational
tutorials to these clients, aimed at improving their investment
knowledge and confidence. Over time, these clients can then choose
their own routes to invest across the entire range of solutions
that we offer.
In December 2017, we launched our cash marketplace, Active
Savings, extending our service into this important asset class.
This solution gives clients access to a wide range of banks'
savings products at competitive rates within a couple of clicks. It
is revolutionary in the way it makes it so easy and efficient for
people to manage their cash savings alongside their investments in
one place. In the current interest rate environment, the appeal of
cash as an asset class is relatively limited but we are using this
time to develop the proposition further and we will add more banks,
deposit periods and tax wrappers as we move forward.
Investing in our competitive advantage
Our investment is targeted to maintain and improve the client
experience, which relies upon constant development of our offering
supported by excellent service levels. Through this we are able to
provide clients with the knowledge to make decisions, the
confidence regardless of investment expertise and the opportunity
to save and invest easily and efficiently. We stimulate and support
all of this engagement and create a lifelong relationship with our
clients by investing into our sources of competitive advantage,
being our people, our technology and our marketing.
Our people
Our people are crucial to our success and are the backbone of
our service offering. We have a talented and diverse population at
Hargreaves Lansdown and are investing proactively in their futures.
Our HR team is delivering increased training and development to our
colleagues, driving better engagement scores in our staff surveys
and improving tenure. We have also rolled out a management training
programme to modernise and adapt in our main service functions,
delivering a 15% productivity uplift on the Helpdesk and a 25%
uplift in Operations. This enhanced productivity means we can
support our ongoing growth whilst ensuring we have the time to help
our clients.
Our technology
Hargreaves Lansdown has a deserved reputation for providing easy
to use, safe and secure and always-on technology. It is a
competitive advantage to own and operate our bespoke platform and
2018 has been an extremely busy year. We have had an unprecedented
period of regulatory change to manage, with the implementation of
MiFID II and GDPR. We also chose to upgrade our security login
procedures to make them easier for clients and more robust at a
time of ever rising cyber threat. These were three of the largest
code releases that we have ever done and involved all of our
operating systems. I am proud with how seamlessly these
developments have gone, because it demonstrates the quality of our
planning, our people and our commitment to delivering exceptional
service to clients at all times.
We are focused on providing smarter, faster and more convenient
digital experiences for clients as they use our mobile and online
platforms. Service matters here too, and we use Net Ease Scores to
understand how we can develop and drive numerous small operational
and technological changes to benefit clients. For example, putting
the W8BEN (a mandatory tax form) for overseas share trading online,
has led to an increase in the number of clients trading. We have
also made changes to the transfer process that mean 35% of all
clients initiating transfers can experience the efficiency of a
fully online process. Not only does this benefit clients, but it
reduces the numbers of paper forms that we have to process.
We have also added significant new skills to our technology team
with the opening of HL Tech, our IT development hub, in Warsaw,
where we now have over 50 talented professionals focused on
transforming and upgrading our technology capabilities. Whilst it
is still early, having seen first-hand the work that the team is
doing, I am hugely encouraged by the potential for HL Tech to
contribute to our future scalability and client proposition.
Our marketing
One of the highlights of the year for me was reaching a million
active clients in November 2017. This was a huge milestone for us
at Hargreaves Lansdown. Over the whole year, we welcomed 137,000
new clients, 16% more than last year, with many of them
transferring from other platforms due to the higher service levels
that we offer. By 30 June, we had reached nearly 1.1 million active
clients and have continued to take market share. Over the past 12
months, the direct platform market Assets Under Administration
(AUA) increased 9% whilst our AUA grew by 16%, and our market share
rose by 1.3% to 39.1%(3) . Our share of the execution only
stockbroking market is also up, by 1.7% to 31.3%(4) .
In 2018, we delivered record net new business of GBP7.6 billion
and saw our AUA grow to over GBP90 billion. This increasing size of
client base powers our growth, as our clients transfer assets from
other providers onto the platform and take advantage of their
annual ISA and pension allowances to invest more through us. For
example, 70% of our ISA clients made a new ISA contribution this
year (a four-year high) with 23% of ISA investors using their
maximum allowance. Our gross new business comes evenly from
transfers and new money, and mostly from our existing client base.
This is why client service and client focus are so important.
Our clients value the increasingly personalised communication,
content and guidance that we provide and we continue to develop and
focus our approach in response to developments in the digital
market. In February 2018, we rebranded our content and platform to
create a new, clean visual identity. This provides a base for us to
tailor our look, feel and tone of voice when we interact with
groups of clients and we constantly analyse digital processes to
make them smarter, faster and more convenient. In one case, we
noted that groups of clients approaching retirement were struggling
to find and understand the income from their investments. We added
the income tab to My Accounts and Dealing and the Net Ease Score
moved from 0% to over 50%.
Client Retention levels are the ultimate judge of how good a job
we are doing for our clients. These remained high in 2018 at 94.3%
and our Net Promoter Score(SM 5) (NPS), although down on last year
is again very high for a financial services firm at 50.3%. We can
measure NPS at various levels and have made encouraging progress in
targeted areas during the year. For example, Managing Income NPS
grew from 31% to 43% after the implementation of the income tab as
mentioned above and our mobile app NPS grew from 32% to 61% off the
back of its relaunch in February 2017. This matters as mobile is
now the most popular way for clients to interact with us and now
accounts for 67% of all logins, up from 50% last year.
Campaigning on behalf of our clients
We continue to campaign on behalf of our clients to protect
their interests. For example, in March 2018 we won our 'discount
tax' challenge with HMRC which should mean that GBP15 million is
returned to investors. HMRC is appealing and we are not likely to
have the final decision until 2019.
We have worked with HM Treasury on the ongoing development of
the new Lifetime ISA and a ban on cold calling to reduce the risk
of pension fraud. We are campaigning to give employees more control
over their workplace pensions and improve access to pensions for
the self-employed.
FCA Investment Platforms Market Study
The interim findings from the FCA's Investment Platforms Market
Study were published on 16 July 2018. We welcome the proposed
remedies which are reflective of our own core values of putting the
client first, going the extra mile, making it easy, doing the right
thing and doing it better. The FCA cited the need to make transfers
easier and Hargreaves Lansdown is already at the forefront of this,
chairing the industry's working group. We hope that the study's
focus on switching will enable a faster and more straightforward
process. We also believe helping customers to compare and contrast
platform services and fees, and making it easier for them to switch
between providers, will lead to healthier competition which in turn
should promote greater engagement amongst clients across the entire
industry. We look forward to working with the FCA on this
Study.
Board changes
We have seen a considerable year of transition at the plc board
level, and I am pleased to welcome Deanna Oppenheimer as Chair, and
Roger Perkin and Fiona Clutterbuck as independent Non-Executive
Directors. They bring with them a wide variety of external
experience and perspectives and I am looking forward to their
contribution to our future success. I am also grateful to Mike
Evans and Christopher Barling, who have now left the board but were
a key part of our journey for many years.
Conclusion and outlook
I am proud to be leading a business that has its clients at the
heart of how it operates. We are a market leader, looking after the
savings and investments of nearly 1.1 million individuals; a huge
responsibility at a time when people need more help than ever. We
take this responsibility very seriously.
Brexit is on the horizon and the prevailing political and
economic turbulence is having an effect on investor confidence.
However, we believe that continuing to place our clients at the
centre of what we do and establishing a lifelong relationship with
them will enable us to continue to build share in a growing market.
Our expertise and client service are rightly respected, and I
believe the strength and scale of our business means we can
continue to develop our offering to the benefit of all our
stakeholders in the future.
I would like to thank our clients for their continued support
and recommendation and I would also like to recognise my colleagues
for their hard work and commitment. Not only have they continued to
deliver the levels of client service for which Hargreaves Lansdown
is recognised in the face of significant increases in activity, but
they have also delivered solutions to new regulatory requirements
alongside continuing to improve and expand the services which will
underpin our future growth.
Chris Hill
Chief Executive Officer
6 August 2018
1 "Mind the Gap" (Aviva and Deloitte, September 16)
2 Source: Which? Money, Best and Worse Investment Platforms
(June 2018)
3 Source: Platforum UK D2C Guide (July 2018)
4 Source: Compeer Limited XO Quarterly Benchmarking Report
Quarter 1 2018
5 Net Promoter, NPS and the NPS-related emoticons are registered
service marks and Net Promoter Score and Net Promoter Systems are
service marks of Bain & Company Inc., Satmetrix Systems, Inc.
and Fred Reichheld.
Operating and Financial Review
The diversified nature of Hargreaves Lansdown, the breadth of
our product offering and the provision of high quality services
tailored to the needs of our clients has allowed us to deliver
another strong year for NNB and significant growth in AUA. We
believe the Group's focus on client service is core to our success
as a business and positions us well for the structural growth
opportunity in the UK savings and investments market.
Assets Under Administration (AUA) and Net New Business (NNB)
Year ended Year ended
30 June 2018 30 June 2017
GBPbn GBPbn
Opening AUA 79.2 61.7
======================= =====================
Underlying net new business 7.6 6.9
======================= =====================
Market growth & other 5.9 10.6
======================= =====================
Founder transfers(1) (1.1) -
======================= =====================
Closing AUA 91.6 79.2
======================= =====================
(1.) Underlying net new business excludes the transfer off the
Vantage platform of GBP902 million of Hargreaves Lansdown plc
shares and the withdrawal of GBP188 million of Hargreaves Lansdown
plc placing proceeds that were held by a founder.
Net new business for the year totalled a record GBP7.6 billion.
This was driven by increased client numbers and continued wealth
consolidation onto our platform. We also benefited from significant
transfer activity relating to operational issues on competitor
platforms, which shows the benefit of our strong reputation for
client service. Our increased focus on digital marketing has been
key in winning new clients and engaging with existing ones,
ensuring we become integral to their lives in terms of saving and
investing for the future.
During the year to 30 June 2018 we introduced 137,000 net new
clients to our services and grew our active client base a further
14% to 1,091,000. This increased client size underpins future
growth as clients add new money to their accounts, particularly
through the use of annual tax allowances in the SIPP and ISA. Over
a period of time, clients also typically consolidate their
investments through transfers onto our platform.
Total AUA increased by 16% to GBP91.6 billion as at 30 June 2018
(GBP79.2 billion as at 30 June 2017). This was driven by GBP7.6
billion of NNB, higher market levels, which added a further GBP5.9
billion and offset by GBP1.1 billion of transfers off our platform
by one of our founders.
This growth was supported by our continued high retention rates.
Our focus on service and the value our clients place on our
offering is evidenced by client and asset retention rates remaining
strong at 94.3% and 93.4% respectively.
Financial performance
Income Statement
Year ended Year ended
30 June 2018 30 June 2017
GBPm GBPm
Net revenue 447.5 385.6
================== ===================
Operating costs (158.7) (126.7)
================== ===================
Fair value gains on derivatives 2.3 2.2
================== ===================
Non-operating income 1.5 4.7
================== ===================
Finance costs (0.2) -
================== ===================
Profit before tax 292.4 265.8
================== ===================
Tax (55.7) (53.8)
================== ===================
Profit after tax 236.7 212.0
================== ===================
2018 was another strong year as profit before tax grew by a
further 10% to GBP292.4 million
Net revenue
Total net revenue for the year was GBP447.5 million, up 16%
(2017: GBP385.6 million), driven by higher asset levels and
increased client share dealing activity. Within this, the
proportion of recurring revenue remained stable at 77% (2017:
77%).
The table on the next page breaks down net revenue, average AUA
and margins earned across the main asset classes which our clients
hold with us.
Year ended 30 June 2018 Year ended 30 June
2017
Net revenue Average Net revenue Net revenue Average Net
GBPm AUA margin GBPm AUA revenue
GBPbn bps GBPbn margin
bps
=========== ============= =========== =========== ============ =========
Funds (1) 198.0 48.4(6) 41 169.2 40.9(6) 41
=========== ============= =========== =========== ============ =========
Shares (2) 89.6 28.3 32 76.3 23.3 33
=========== ============= =========== =========== ============ =========
Cash (3) 42.1 8.8 48 36.6 7.5 49
=========== ============= =========== =========== ============ =========
HL Funds (4) 67.2 9.1(6) 74 56.5 7.76 73
=========== ============= =========== =========== ============ =========
Other (5) 50.6 - - 47.0 - -
=========== ============= =========== =========== ============ =========
Double-count(6) - (9.1) (6) - - (7.7)(6) -
=========== ============= =========== =========== ============ =========
Total 447.5 85.56 - 385.6 71.7(6) -
=========== ============= =========== =========== ============ =========
1 Platform fees and renewal commission.
2 Stockbroking commission and equity holding charges.
3 Net interest earned on client money.
4 Annual management charge on HL Funds, i.e. excluding the
platform fee. This is included in revenue on Funds.
5 Advisory fees, Funds Library revenues and ancillary services
(e.g. annuity broking, distribution of VCTs and Hargreaves Lansdown
Currency and Market Services).
6 HL Funds AUM included in Funds AUA for platform fee and in HL
Funds for annual management charge. Total average AUA excludes HL
Fund AUM to avoid double-counting.
Net revenue on Funds increased by 17% to GBP198.0 million (2017:
GBP169.2m) due to AUA growth from net new business and higher
market levels. Funds remain our largest client asset class at 56%
of average AUA (2017: 57%), and the net revenue margin earned on
these this year was 41bps (2017: 41bps). Net revenue margins on
Funds have been broadly stable following the completion of RDR and
we continue to expect them to remain at similar levels over the
next 12 months. Funds AUA at the end of 2018 was GBP51.0 billion
(2017: GBP45.7bn).
Net revenue on Shares increased by 17% to GBP89.6 million (2017:
GBP76.3m) and the net revenue margin was 32bps (2017: 33bps),
within our expected range of 27bps to 33 bps. The impact of higher
equity dealing volumes, up 8% on the prior year, has been offset by
a marginally slower rate of growth in management fees versus
stockbroking revenue leading to a slight margin decline. Management
fees for shares charged in the SIPP and Stocks and Share ISA
accounts are capped once holdings are above GBP44,444 in the SIPP
and GBP10,000 in the ISA. This also causes some dilution to the
margin over time as clients grow their portfolio of shares. Shares
account for 34% of the average AUA (2017: 32%). Following a foreign
exchange transaction cost reduction in overseas trading we continue
to expect the margin on Shares to be centred around 30bps over the
next 12 months, with a range around this depending on actual
dealing volume levels. Shares AUA at the end of 2018 was GBP31.0
billion (2017: GBP25.4bn).
Net revenue on Cash increased by 15% to GBP42.1million (2017:
GBP36.6m) as increased cash levels offset a slight decline in the
net interest margin to 48bps (2017: 49bps). This was in line with
our communicated expectations at the Interim results announced in
February 2018 that margins would be within a 40 to 50bps range.
Cash accounts for 10% of the average AUA (2017: 11%). At the start
of the year the Bank of England base rate was 0.25% before being
increased to 0.50% in November 2017. With the majority of clients'
SIPP money placed on rolling 13 month term deposits, and non-SIPP
money on terms of up to 95 days, the full impact of the rate rise
takes over a year to flow through. Following the base rate change
to 0.75% on 2 August 2018 and assuming no further rate changes, we
anticipate the cash interest margin for the 2019 financial year
will be in the range of 60bps to70bps. Cash AUA at the end of 2018
was GBP9.6 billion (2017: GBP8.1bn).
HL Funds consist of ten Multi-Manager funds, on which the
management fee is 75bps per annum, and two Select equity funds
launched in December 2016 and March 2017, on which the management
fee is 60bps. Net revenue from these funds has grown by 19% this
year to GBP67.2 million (2017: GBP56.5m) thanks to higher market
levels and continued net inflows. These fees are collected on a
daily basis whereas the Group calculates average AUM on a month end
basis, resulting in a headline margin for the period of 74bps
(2017: 73bps). Note that the platform fees on these assets are
included in the Funds line and hence total average AUA of GBP85.5
billion (2017: GBP71.7 billion) excludes HL Funds AUM to avoid
double-counting. HL Funds AUM at the end of 2018 was GBP9.6 billion
(2017: GBP8.8bn).
Other revenues are made up of advisory fees, our Funds Library
data services and ancillary services such as annuity broking,
distribution of VCTs and the Hargreaves Lansdown Currency and
Market Services. These revenues are primarily transactional and
grew by 7%.
Year ended Year ended
30 June 2018 30 June 2017
GBPm GBPm
Net recurring revenue 344.9 296.9
================= ==========================
Transactional revenue 94.0 81.2
================= ==========================
Other income 8.6 7.5
================= ==========================
Total net revenue 447.5 385.6
================= ==========================
The Group's revenues are largely recurring in nature, as shown
in the table above, with the proportion of net recurring revenues
remaining constant at 77% (2017: 77%). Net recurring revenue is
primarily comprised of platform fees, Hargreaves Lansdown fund
management fees, interest on client money, equity holding charges
and ongoing advisory fees. This grew by 16% to GBP344.9 million
(2017: GBP296.9 million) due to increased average AUA from higher
market levels and continued net new business. Recurring revenues
provide greater profit resilience and hence we believe they are of
higher quality than non-recurring revenues.
Transactional revenue is primarily made up of stockbroking
commission and advisory event-driven fees. This grew by 16% to
GBP94.0 million (2017: GBP81.2 million) with an 8% increase in
equity deal volumes being the key driver.
Other revenue is derived from the provision of funds data
services and research to external parties through Funds Library.
This was up 15% from GBP7.5 million to GBP8.6 million driven by new
MiFID II services, additional contract wins and targeted price
increases.
Operating costs
Year ended Year ended
30 June 2018 30 June 2017
GBPm GBPm
Staff costs 87.4 68.6
=================== ====================
Marketing and distribution costs 16.3 14.3
=================== ====================
Depreciation, amortisation and financial costs 10.3 9.0
=================== ====================
Other costs 41.2 30.6
=================== ====================
155.2 122.5
=================== ====================
Total FSCS levy 3.5 4.2
=================== ====================
Total operating costs 158.7 126.7
=================== ====================
Operating costs increased by 25% to GBP158.7 million (2017:
GBP126.7 million) to support higher client activity levels,
maintain client service and invest in the significant growth
opportunities we see ahead for Hargreaves Lansdown.
As highlighted in last year's results, we consciously and
significantly increased our investment in people, digital marketing
and technology during the second half of the 2017 financial year as
we believe the Group's focus on client service is core to our
success as a business and necessary to position us to capture the
structural growth opportunity in the UK savings and investments
market. This investment has continued throughout this year and has
been validated by the strong net new business levels and net new
clients we have seen across the past 12 months, high client
retention rates and continued development of our product set and
growth capabilities during the period. We have also had to cope
with an unprecedented level of regulatory changes whilst investing
to increase efficiency and maintain the future scalability of our
platform.
Staff costs remain our largest expense and rose by 27% to
GBP87.4 million (2017: GBP68.6 million). Average staff numbers
increased by 34% from 1,043 in 2017 to 1,398 in 2018 with the key
increases being in Technology, including the build out of HL Tech
in Warsaw, on the Helpdesk and in Operations, in line with higher
client activity levels, and Marketing. Hargreaves Lansdown is a
growing business and higher client numbers and associated activity
levels will continue to require investment in our servicing
functions as we look forward. Technology and efficiency programmes
improve our scalability, thereby allowing us to invest productivity
gains into extending our proposition and our platform
functionality. We believe this reinvestment cycle underpins our
future growth.
Marketing and distribution costs increased by 14% to GBP16.3
million (2017: GBP14.3 million) as we continued the conscious
investment in our digital marketing presence and targeted marketing
campaigns for tax year end, cash back mailings, the Lifetime ISA,
Active Savings, and our Retirement Services. Use of mobile and
digital media remains a key strategic focus of how we engage with
existing and potential new clients and as we gain a deeper
understanding of client segmentation and our proposition we have
refined and improved the effectiveness of the spend. Following
significant research and testing, we launched our updated brand and
new visual identity on 10 February 2018 and took the opportunity to
expand and develop our tone of voice to complement our broader
reach at the same time. Feedback has been positive and this should
help to improve client engagement and drive the profile of
Hargreaves Lansdown.
Depreciation, amortisation and financial costs increased by
GBP1.3 million as a result of higher capital spend in recent years,
primarily on our core in-house IT systems, hardware and software
for increased employee numbers and the Active Savings platform.
Total capitalised expenditure was GBP16.1 million this year
(2017: GBP13.1 million). This expenditure was from cyclical
replacement of IT hardware, the continued project to enhance the
capacity and capability of our key administration systems, the
ongoing development of Active Savings and the fit out of the office
for HL Tech in Warsaw.
Other costs rose by GBP10.6 million to GBP41.2 million (2017:
GBP30.6 million). The key drivers of this were additional dealing
costs resulting from higher share dealing transaction volumes,
increased computer maintenance and office costs driven by higher
employee numbers, increased professional fees relating to strategic
initiatives and regulatory projects and irrecoverable VAT on
non-staff expenses.
The Financial Services Compensation Scheme (FSCS) levy decreased
by 19% to GBP3.5 million, however, it should be noted that last
year benefited from GBP1.3 million of rebate received relating to
the previous year's charge. The FSCS is the compensation fund of
last resort for customers of authorized financial services firms.
All authorised firms are required to contribute to the running of
the scheme and the levy reflects the cost of compensation payments
paid by the industry in proportion to the amount of each
participant's relevant eligible income.
Profit before tax
Year ended Year ended
30 June 30 June
2018 2017
GBPm GBPm
Operating profit 291.1 261.1
=============== ===============
Finance income 1.5 1.2
=============== ===============
Finance costs (0.2) -
=============== ===============
Other gains - 3.5
=============== ===============
Profit before tax 292.4 265.8
=============== ===============
Tax (55.7) (53.8)
=============== ===============
Profit after tax 236.7 212.0
=============== ===============
Hargreaves Lansdown's success is built around the service we
provide to our clients. This resulted in record net new business
levels of GBP7.6 billion, a 16% increase in revenues and AUA
reaching new highs of GBP91.6 billion. This has allowed us to
consciously increase headcount to ensure we deliver the expected
high service standards, while dealing with record volumes of
business and investing in further growth opportunities. This
investment is key to driving future growth and ensuring we have a
scalable operating platform which we believe will be to the benefit
of both clients and shareholders across the market cycle. As a
result, the Group has grown profit before tax by 10% to GBP292.4
million (2017: GBP265.8m) and profits after tax grew by 12% to
GBP236.7 million due to the reduction in the headline statutory
corporation tax rate.
Tax
The effective tax rate for the year was 19.0% (2017: 20.2%), in
line with the standard rate of UK corporation tax. The Group's tax
strategy is published on our website at www.hl.co.uk.
Earnings per share
Year ended Year ended
30 June 30 June
2018 2017
GBPm GBPm
Profit after tax 236.7 212.0
=============== ===============
Diluted share capital (million) 475.4 475.0
=============== ===============
Diluted EPS (pence per share) 49.6 44.6
=============== ===============
Diluted EPS increased by 11% from 44.6 pence to 49.6 pence,
reflecting the Group's growth in profit after tax. The Group's
basic EPS was 49.7 pence compared with 44.7 pence in 2017.
Liquidity and capital management
Hargreaves Lansdown looks to create long-term value for
shareholders by balancing our desire to deliver profit growth,
capital appreciation and an attractive dividend stream to
shareholders with the need to maintain a market-leading offering
and high service standards for our clients.
The Group seeks to maintain a strong net cash position and a
robust balance sheet with sufficient capital and liquidity to fund
ongoing trading and future growth, in line with our strategy of
offering a lifelong, secure home for people's savings and
investments. The Group has a high conversion rate of operating
profits to cash and its net cash position at 30 June 2018 was
GBP343.5 million (2017: GBP255.9 million) as cash generated through
trading offset the payments of the 2017 final dividend and the 2018
interim dividend. This includes cash on longer term deposit and is
before funding the 2018 final dividend of GBP104.7 million and
special dividend of GBP37.0 million.
During the period, the Group entered into a Revolving Credit
Facility agreement with Barclays Bank to provide access to a
further GBP75 million of liquidity. This is currently undrawn and
was put in place to further strengthen the Group's liquidity
position and increase our cash management flexibility. The Group
also funds a share purchase programme to ensure we avoid any
dilution from operating our share based compensation schemes.
The healthy net cash position provides both a source of
competitive advantage and support to our client offering. It
provides security to our clients, giving them confidence to manage
their money through us over many years, and allows us to provide
them with an incredible service, for example through using surplus
liquidity to allow same day switching between products that have
mismatched settlement dates.
Capital
Year ended Year ended
30 June 30 June
2018 2017
GBPm GBPm
Shareholder funds 404 307
=============== ===============
Less: goodwill, intangibles and other deductions (24) (19)
=============== ===============
Tangible capital 380 288
=============== ===============
Less: provision for dividend (142) (97)
=============== ===============
Qualifying regulatory capital 238 191
=============== ===============
Less: estimated capital requirement (159) (133)
=============== ===============
Estimated surplus 79 58
=============== ===============
Total attributable shareholders' equity, as at 30 June 2018,
made up of share capital, share premium, retained earnings and
other reserves increased to GBP404.0 million (2017: GBP306.9m) as
continued profitability and the Board's decision to retain
additional capital resources following the reassessment of the
Group's regulatory capital requirements by the FCA in August 2017
more than offset payment of the 2017 final dividend and the 2018
interim dividend. After having made appropriate deductions as shown
in the table above, surplus capital amounts to GBP79 million.
The Group has five subsidiary companies authorised and regulated
by the Financial Conduct Authority. These firms have capital
resources at a level which satisfies both their regulatory capital
requirements and their working capital requirements and, as a
group, we maintain a robust balance sheet retaining a capital base
over and above regulatory capital requirements. Further disclosures
are published in the pillar 3 document on the Group's website at
www.hl.co.uk.
Dividend policy and 2018 declarations
Hargreaves Lansdown has a progressive ordinary dividend policy.
The Board considers the dividend on a total basis, with the
intention of maintaining the ordinary dividend payout ratio at
around 65% across the market cycle and looking to return excess
cash to shareholders in the form of a special dividend after the
year-end. Any such return will be determined according to market
conditions and after taking account of the Group's growth,
investment and regulatory capital requirements at the time.
Dividend (pence per share)
2018 2017
First interim dividend paid 10.1p 8.6p
=========== ===========
Final/second interim dividend declared 22.1p 20.4p
=========== ===========
Total ordinary dividend 32.2p 29.0p
=========== ===========
Special dividend 7.8p -
=========== ===========
Total dividend 40.0p 29.0p
=========== ===========
Reflecting this policy the Board has declared a 2018 total
ordinary dividend of 32.2 pence per share (2017: 29.0p), 11% ahead
of last year. This is in line with EPS growth and maintains the
ordinary dividend payout ratio at 65%. In addition the Board has
declared a special dividend of 7.8 pence per share (2017: nil). The
2018 total dividend of 40.0 pence per share (2017: 29.0p) is up 38%
and results in a total dividend payout ratio of 80.6% (2017: 65%).
Subject to shareholder approval of the final dividend at the 2018
AGM, the final and special dividends will be paid on 19 October
2018 to all shareholders on the register at the close of business
on 28 September 2018.
The Board is confident that Hargreaves Lansdown has sufficiently
strong financial, liquidity and capital positions to execute its
strategy without constraints and can operate a sustainable and
progressive ordinary dividend policy going forward. The Board
remains committed to paying special dividends in future years
should sufficient excess cash and capital exist after taking
account of market conditions and the Group's growth, investment and
regulatory capital requirements at the time.
Assessment Process Viability Statement
In accordance with provision C.2.2 of the UK Corporate
Governance Code, the Directors have assessed the viability of the
Group over the three year period to June 2020 and confirm that they
have a reasonable expectation that the Group will continue to
operate and meet its liabilities up to this date. The Directors'
assessment has been made with reference to the Group's current
position and strategy, the Board's risk appetite, the Group's
financial forecasts and the Group's principal risks and
uncertainties, as detailed in the Strategic report.
The Board considers that a time horizon of three years is an
appropriate period over which to assess its viability and
prospects, and to plan the execution of its strategy. This
assessment period is consistent with the Group's current strategic
forecast and ICAAP. The strategic forecast is approved annually by
the Board and regularly updated as appropriate. It considers the
Group's profitability, cash flows, dividend payments, capital
requirements and other key variables such as exposure to principal
risks. It is also subjected to stress tests and scenario analysis,
such as fluctuations in markets, increased competition and
disruption to business, to ensure the business has sufficient
flexibility to withstand these impacts by making adjustments to its
plans within the normal course of business.
Philip Johnson
Chief Financial Officer
6 August 2018
SECTION 1: RESULTS FOR THE YEAR
Consolidated Income Statement for the year ended 30 June
2018
Year ended Year ended
30 June 2018 30 June 2017
Note GBPm GBPm
----- -------------- ---------------
Revenue 447.6 385.7
----- -------------- ---------------
Commission payable (0.1) (0.1)
----- -------------- ---------------
Net revenue 447.5 385.6
----- -------------- ---------------
Fair value gains on derivatives 2.3 2.2
----- -------------- ---------------
Operating costs 1.3 (158.7) (126.7)
----- -------------- ---------------
Operating profit 291.1 261.1
----- -------------- ---------------
Finance income 1.5 1.5 1.2
----- -------------- ---------------
Finance costs (0.2) -
----- -------------- ---------------
Other gains and losses 1.6 - 3.5
----- -------------- ---------------
Profit before tax 292.4 265.8
----- -------------- ---------------
Tax 1.7 (55.7) (53.8)
----- -------------- ---------------
Profit for the financial
year 236.7 212.0
----- -------------- ---------------
Attributable to:
----- -------------- ---------------
Owners of the parent 236.3 211.7
----- -------------- ---------------
Non-controlling interest 0.4 0.3
----- -------------- ---------------
236.7 212.0
----- -------------- ---------------
Earnings per share
----- -------------- ---------------
Basic earnings per share
(pence) 1.8 49.7 44.7
----- -------------- ---------------
Diluted earnings per share
(pence) 1.8 49.6 44.6
----- -------------- ---------------
The results relate entirely to continuing operations.
Consolidated Statement of Comprehensive Income for the year
ended 30 June 2018
Year ended Year ended
30 June 30 June
2018 2017
GBPm GBPm
----------- ------------
Profit for the financial year 236.7 212.0
----------- ------------
Total comprehensive income for the financial year 236.7 212.0
----------- ------------
Attributable to:
----------- ------------
Owners of the parent 236.3 211.7
----------- ------------
Non-controlling interest 0.4 0.3
----------- ------------
236.7 212.0
----------- ------------
1.1 Revenue
Revenue represents fees receivable from financial services
provided to clients, net interest income on client money and
management fees charged to clients. It relates to services provided
in the UK and is stated net of value added tax.
Year ended Year ended
30 June 2018 30 June 2017
Revenue: GBPm GBPm
---------------- ----------------
Revenue from services 405.5 349.1
---------------- ----------------
Interest earned on client money 42.1 36.6
---------------- ----------------
Total revenue 447.6 385.7
---------------- ----------------
Commission payable (0.1) (0.1)
---------------- ----------------
Net revenue 447.5 385.6
---------------- ----------------
1.2 Segmental reporting
Under IFRS 8, operating segments are required to be determined
based upon the Group's internal organisation and management
structure and the primary way in which the Chief Operating Decision
Maker (CODM) is provided with financial information. In the case of
the Group, the CODM is considered to be the Executive
Committee.
It is the view of the Board and of the Executive Committee that
there is only one segment, being the Group - a direct-to-investor
investment service administering investments in ISA, SIPP and Fund
& Share accounts, providing services for individuals and
corporates. It is considered that segmental reporting does not
provide a clearer or more accurate view of the reporting within the
Group. Given that only one segment exists, no additional
information is presented in relation to it, as it is disclosed
throughout these financial statements.
The Group does not rely on any individual customer and so no
additional customer information is reported.
The Group operates in more than one geographic location, having
opened an office in Warsaw, Poland, within the year. The activities
of this office are not material to the group, with the purpose of
the office being to provide support to the IT and development
teams, based in the UK. Given that all revenue is within the group
the impact on the P&L is GBPnil (2017: GBPnil). As such no
information of the separate geographic elements is presented.
1.3 Operating costs
Operating profit has been arrived at after Year ended Year ended
charging: 30 June 2018 30 June 2017
GBPm GBPm
--------------- ---------------
Depreciation of owned plant and equipment 4.4 3.8
--------------- ---------------
Amortisation of other intangible assets 3.4 2.3
--------------- ---------------
Marketing and distribution costs 16.3 14.3
--------------- ---------------
Operating lease rentals payable - property 2.9 2.5
--------------- ---------------
Other operating costs 44.3 35.2
--------------- ---------------
Staff costs 87.4 68.6
--------------- ---------------
Operating costs 158.7 126.7
--------------- ---------------
1.4 Staff costs
Year ended Year ended
30 June 30 June
2018 2017
The average monthly number of employees of the No. No.
Group (including executive Directors) was:
----------- ------------
Operating and support functions 1,006 709
----------- ------------
Administrative functions 392 334
----------- ------------
1,398 1,043
----------- ------------
Their aggregate remuneration comprised: GBPm GBPm
----------- ------------
Wages and salaries 71.2 55.3
----------- ------------
Social security costs 7.8 6.6
----------- ------------
Share-based payment expenses 3.6 4.1
----------- ------------
Other pension costs 8.1 5.3
----------- ------------
Staff costs 90.7 71.3
----------- ------------
Capitalised in the year (3.3) (2.7)
----------- ------------
Staff costs as a deduction to operating profit 87.4 68.6
----------- ------------
1.5 Finance income
Year ended Year ended
30 June 2018 30 June
2017
GBPm GBPm
---------------- -----------
Interest on bank deposits 1.5 1.0
---------------- -----------
Dividends from equity investment - 0.2
---------------- -----------
1.5 1.2
---------------- -----------
1.6 Finance costs
Year ended Year ended
30 June 2018 30 June
2017
GBPm GBPm
------------------------- -----------
Commitment fees 0.2 -
------- -----------
0.2 -
------- -----------
1.7 Other gains and losses
Year ended Year ended
30 June 2018 30 June
2017
GBPm GBPm
---------------- ------------
Gain on disposals of available-for-sale investment - 3.7
---------------- ------------
Gain on disposal of subsidiary - 0.1
---------------- ------------
(Loss on disposal of office equipment) - (0.3)
---------------- ------------
- 3.5
--------------------------------------------------------------------- ------------
1.8 Tax
Year ended Year ended
30 June 2018 30 June
2017
GBPm GBPm
-------------- ------------
Current tax: on profits for the year 56.0 52.4
-------------- ------------
Current tax: adjustments in respect of prior
years 0.2 1.6
-------------- ------------
Deferred tax (note 2.4) (0.4) (0.4)
-------------- ------------
Deferred tax: adjustments in respect of prior
years (note 2.4) (0.1) 0.1
-------------- ------------
Deferred tax: adjustments due to changes in tax
rates - 0.1
-------------- ------------
55.7 53.8
-------------- ------------
Corporation tax is calculated at 19.00% of the estimated
assessable profit for the year to 30 June 2018 (2017: 19.75%).
In addition to the amount charged to the income statement,
certain tax amounts have been charged or (credited) directly to
equity as follows:
Year ended Year ended
30 June 30 June
2018 2017
GBPm GBPm
----------- ------------
Deferred tax relating to share-based payments (1.6) 0.9
----------- ------------
Current tax relating to share-based payments (1.1) (1.5)
----------- ------------
(2.7) (0.6)
----------- ------------
Factors affecting tax charge for the year
It is expected that the ongoing effective tax rate will remain
at a rate approximating to the standard UK corporation tax rate in
the medium term except for the impact of deferred tax arising from
the timing of exercising of share options which is not under our
control. The standard UK corporation tax rate was reduced to 19%
(from 20%) on 1 April 2018 and accordingly the Group's profits for
this accounting year are taxed at an effective rate of 19%.
Deferred tax has been recognised at 19% or 17%, being the rates
expected to be in force at the time of the reversal of the
temporary difference. A deferred tax asset in respect of future
share option deductions has been recognised based on the Company's
share price as at 30 June 2018.
Factors affecting future tax charge
Any increase or decrease to the Parent Company's share price
will impact the amount of tax deduction available in future years
on the value of shares acquired by staff under share incentive
schemes. The Finance Act 2015 was enacted on 18 November 2015 and
has reduced the standard rate of UK corporation tax to 19% from 1
April 2018 and to 18% from 1 April 2020. A planned reduction in the
rate to 17% from 2020, was enacted on 1 April 2018.
The charge for the year can be reconciled to the profit per the
income statement as follows:
Year ended Year ended
30 June 30 June 2017
2018
GBPm GBPm
----------- ----------------
Profit before tax 292.4 265.8
----------- ----------------
Tax at the standard UK corporate tax rate of
19.75% (2017: 20.00%) 55.6 52.5
----------- ----------------
Non-taxable income (0.2) (0.7)
----------- ----------------
Items not allowable for tax 0.1 0.2
----------- ----------------
Adjustments in respect of prior years 0.2 1.7
----------- ----------------
Impact of the change in tax rate - 0.1
----------- ----------------
Tax expense for the year 55.7 53.8
----------- ----------------
Effective tax rate 19.0% 20.2%
----------- ----------------
1.9 Earnings per share (EPS)
Basic earnings per share is calculated by dividing the profit
attributable to equity holders of the Company by the weighted
average number of ordinary shares in free issue during the year,
including ordinary shares held in the Hargreaves Lansdown Employee
Benefit Trust (EBT) reserve that have vested unconditionally with
employees.
Diluted earnings per share is calculated adjusting the weighted
average number of ordinary shares outstanding to assume conversion
of all dilutive potential ordinary shares.
The weighted average number of anti-dilutive share options and
awards excluded from the calculation of diluted earnings per share
was nil at 30 June 2018 (2017: 1,213,461).
Year ended Year ended
30 June 30 June
2018 2017
GBPm GBPm
--------------- ---------------
Earnings
--------------- ---------------
Earnings for the purposes of basic and diluted
EPS - net profit attributable to equity holders
of the parent company 236.3 211.7
--------------- ---------------
Number of shares
--------------- ---------------
Weighted average number of ordinary shares 474,318,625 474,318,625
--------------- ---------------
Weighted average number of shares held by HL
EBT (328,053) (926,356)
--------------- ---------------
Weighted average number of shares held by HL
EBT that have vested unconditionally with employees 439,127 1,010,585
--------------- ---------------
Weighted average number of ordinary shares for
the purposes of basic EPS 474,429,699 474,402,854
--------------- ---------------
Weighted average number of dilutive share options
held by HL EBT that have not vested unconditionally
with employees 984,793 562,587
--------------- ---------------
Weighted average number of ordinary shares for
the purposes of diluted EPS 475,414,492 474,965,441
--------------- ---------------
Earnings per share Pence Pence
--------------- ---------------
Basic EPS 49.7 44.7
--------------- ---------------
Diluted EPS 49.6 44.6
--------------- ---------------
SECTION 2: ASSETS & LIABILITIES
Consolidated Statement of Financial Position as at 30 June
2018
At 30 June At 30 June
2018 2017
Note GBPm GBPm
----- ----------- ------------
ASSETS
----- ----------- ------------
Non-current assets
----- ----------- ------------
Goodwill 1.3 1.3
----- ----------- ------------
Other intangible assets 18.1 11.9
----- ----------- ------------
Property, plant and equipment 13.8 11.7
----- ----------- ------------
Deferred tax assets 2.4 4.1 2.0
----- ----------- ------------
37.3 26.9
----- ----------- ------------
Current assets
----- ----------- ------------
Trade and other receivables 2.2 627.2 628.8
----- ----------- ------------
Cash and cash equivalents 2.3 125.3 81.4
----- ----------- ------------
Investments 2.1 1.5 4.1
----- ----------- ------------
Derivative financial instruments 0.2 0.3
----- ----------- ------------
754.2 714.6
----- ----------- ------------
Total assets 791.5 741.5
----- ----------- ------------
LIABILITIES
----- ----------- ------------
Current liabilities
----- ----------- ------------
Trade and other payables 2.5 364.7 411.5
----- ----------- ------------
Derivative financial instruments 0.1 0.2
----- ----------- ------------
Current tax liabilities 20.8 21.5
----- ----------- ------------
385.6 433.2
----- ----------- ------------
Net current assets 368.6 281.4
----- ----------- ------------
Non-current liabilities
----- ----------- ------------
Provisions 0.7 0.6
----- ----------- ------------
Total liabilities 386.3 433.8
----- ----------- ------------
Net assets 405.2 307.7
----- ----------- ------------
EQUITY
----- ----------- ------------
Share capital 1.9 1.9
----- ----------- ------------
Shares held by EBT reserve (3.5) (7.0)
----- ----------- ------------
EBT reserve 6.2 7.9
----- ----------- ------------
Retained earnings 399.4 304.1
----- ----------- ------------
Total equity, attributable to the owners
of the parent 404.0 306.9
----- ----------- ------------
Non-controlling interest 1.2 0.8
----- ----------- ------------
Total equity 405.2 307.7
----- ----------- ------------
2.1 Investments
Year ended Year ended
30 June 2018 30 June 2017
GBPm GBPm
At beginning of year 4.1 1.0
-------------- ---------------
Purchases - 3.4
-------------- ---------------
Disposals (2.6) (0.3)
-------------- ---------------
At end of year 1.5 4.1
-------------- ---------------
Comprising:
-------------- ---------------
Current asset investment - UK listed securities
valued at quoted market price 1.5 4.1
-------------- ---------------
GBP1.5 million (2017: GBP4.1 million) of investments are
classified as held at fair value through profit and loss, being
deal-related short-term investments and holdings in the HL
multi-manager funds as a result of the daily box position.
At 30 June 2018 GBPnil (2017: GBP0.3 million) are classified as
available-for-sale. During the year, the investment previously held
as available-for-sale, was sold for GBP4.0 million. This led to a
gain of GBP3.7 million, with the investment previously having been
held at cost, which has been recognised in the consolidated income
statement in the year (see Note 1.6).
2.2 Trade and other receivables
Year ended Year ended
30 June 2018 30 June 2017
GBPm GBPm
Financial assets
-------------- ---------------
Trade receivables 348.5 401.1
-------------- ---------------
Term Deposits 222.0 180.0
-------------- ---------------
Other receivables 4.2 1.5
-------------- ---------------
574.7 582.6
-------------- ---------------
Non-financial assets
-------------- ---------------
Accrued income 45.8 40.0
-------------- ---------------
Prepayments 6.7 6.2
-------------- ---------------
627.2 628.8
-------------- ---------------
In accordance with market practice, certain balances with
clients, Stock Exchange member firms and other counterparties
totalling GBP327.1 million (2017: GBP378.6 million) are included in
trade receivables. These balances are presented net where there is
a legal right of offset and the ability and intention to settle
net. The gross amount of trade receivables is GBP417.3 million
(2017: GBP483.4 million) and the gross amount offset in the
statement of financial position with trade payables is GBP90.2
million (2017: GBP104.8 million). Other than counterparty balances,
trade receivables primarily consist of fees and amounts owed by
clients and renewal commission owed by fund management groups.
There are no balances where there is a legal right of offset but
not a right of offset in accordance with accounting standards, and
no collateral has been posted for the balances that have been
offset.
2.3 Cash and cash equivalents
Year ended Year ended
30 June 2018 30 June 2017
Cash and cash equivalents GBPm GBPm
----------------- -----------------
Restricted cash - balances held by EBT 3.8 5.5
----------------- -----------------
Group cash and cash equivalent balances 121.5 75.9
----------------- -----------------
125.3 81.4
----------------- -----------------
At 30 June 2018, segregated deposit amounts held by the Group on
behalf of clients in accordance with the client money rules of the
Financial Conduct Authority amounted to GBP9,645 million (2017:
GBP8,243 million). In addition there were currency service cash
accounts held on behalf of clients not governed by the client money
rules of GBP22.5 million (2017: GBP13.4 million). The client
retains the beneficial interest in both these deposits and cash
accounts, and accordingly, they are not included in the statement
of financial position of the Group.
Restricted cash balances relate to the balances held within the
HL Employee Benefit Trust. These are strictly held for the purpose
of purchasing shares to satisfy options under the Group's share
option schemes.
2.4 Deferred tax assets
Deferred tax assets arise because of temporary timing
differences only. The following are the major deferred tax assets
recognised and movements thereon during the current and prior
reporting years. Deferred tax has been recognised at 19% or 17%,
being the rate expected to be in force at the time of the reversal
of the temporary difference.
Fixed assets Share-based Other deductible Total
tax relief payments temporary
differences
GBPm GBPm GBPm GBPm
------------- ------------ ----------------- ---------
At 1 July 2016 0.2 2.4 0.1 2.7
------------- ------------ ----------------- ---------
Charge to income (0.3) 0.3 0.2 0.2
------------- ------------ ----------------- ---------
Charge to equity - (0.9) - (0.9)
------------- ------------ ----------------- ---------
At 30 June 2017 (0.1) 1.8 0.3 2.0
------------- ------------ ----------------- ---------
Charge to income 0.2 0.4 (0.1) 0.5
------------- ------------ ----------------- ---------
Charge to equity - 1.6 - 1.6
------------- ------------ ----------------- ---------
At 30 June 2018 0.1 3.8 0.2 4.1
------------- ------------ ----------------- ---------
Deferred tax expected to be recovered or settled:
Within 1 year after reporting
date 0.1 1.6 - 1.7
------------- ------------ ----------------- ---------
> 1 year after reporting
date - 2.2 0.2 2.4
------------- ------------ ----------------- ---------
0.1 3.8 0.2 4.1
------------- ------------ ----------------- ---------
2.5 Trade and other payables
Year ended Year ended
30 June 2018 30 June 2017
Financial liabilities GBPm GBPm
-------------- -----------------
Trade payables 327.4 375.5
-------------- -----------------
Social security and other taxes 8.7 8.0
-------------- -----------------
Other payables 14.1 13.1
-------------- -----------------
350.2 396.6
-------------- -----------------
Non-financial liabilities
-------------- -----------------
Accruals 13.6 14.3
-------------- -----------------
Deferred income 0.9 0.6
-------------- -----------------
364.7 411.5
-------------- -----------------
In accordance with market practice, certain balances with
clients, Stock Exchange member firms and other counterparties
totalling GBP324.6 million (2017: GBP374.9 million) are included in
trade payables, similarly with the treatment of trade receivables.
As stated in Note 2.2 above, where we have a legal right of offset
and the ability and intention to settle net, trade payable balances
have been presented net.
Other payables principally comprise amounts owed to staff as a
bonus and rebates due to the regulated funds operated by the Group.
Accruals and deferred income principally comprise amounts
outstanding for trade purchases and revenue received but not yet
earned on corporate pension schemes, where an ongoing service is
still being provided.
SECTION 3: EQUITY
Consolidated Statement of Changes in Equity for the year ended
30 June 2018
Attributable to the owners of the
Parent
Share Shares EBT reserve Retained Total Non- Total
capital held earnings controlling equity
by EBT interest
reserve
--------- --------- ------------ ---------- ---------- ------------- --------
GBPm GBPm GBPm GBPm GBPm GBPm GBPm
--------- --------- ------------ ---------- ---------- ------------- --------
At 1 July 2016 1.9 (14.9) 12.0 254.7 253.7 0.5 254.2
--------- --------- ------------ ---------- ---------- ------------- --------
1.9 (14.9) 12.0 254.7 253.7 0.5 254.2
--------- --------- ------------ ---------- ---------- ------------- --------
Total comprehensive
income - - - 211.7 211.7 0.3 212.0
--------- --------- ------------ ---------- ---------- ------------- --------
Employee Benefit
Trust
--------- --------- ------------ ---------- ---------- ------------- --------
Shares sold in the
year - 10.8 - - 10.8 - 10.8
--------- --------- ------------ ---------- ---------- ------------- --------
Shares acquired in
the year - (2.9) - - (2.9) - (2.9)
--------- --------- ------------ ---------- ---------- ------------- --------
EBT share sale - - (6.6) - (6.6) - (6.6)
--------- --------- ------------ ---------- ---------- ------------- --------
Reserve transfer
on exercise of share
options - - 2.5 (2.5) - - -
--------- --------- ------------ ---------- ---------- ------------- --------
Employee share option
scheme
--------- --------- ------------ ---------- ---------- ------------- --------
Share-based payments
expense - - - 4.1 4.1 - 4.1
--------- --------- ------------ ---------- ---------- ------------- --------
Current tax effect
of share-based payments - - - 1.5 1.5 - 1.5
--------- --------- ------------ ---------- ---------- ------------- --------
Deferred tax effect
of share-based payments - - - (0.9) (0.9) - (0.9)
--------- --------- ------------ ---------- ---------- ------------- --------
Dividend paid (Note
3.2) - - - (164.5) (164.5) - (164.5)
--------- --------- ------------ ---------- ---------- ------------- --------
At 30 June 2017 1.9 (7.0) 7.9 304.1 306.9 0.8 307.7
--------- --------- ------------ ---------- ---------- ------------- --------
Total comprehensive
income - - - 236.3 236.3 0.4 236.7
--------- --------- ------------ ---------- ---------- ------------- --------
Employee Benefit
Trust
--------- --------- ------------ ---------- ---------- ------------- --------
Shares sold in the
year - 12.1 - - 12.1 - 12.1
--------- --------- ------------ ---------- ---------- ------------- --------
Shares acquired in
the year - (8.6) - - (8.6) - (8.6)
--------- --------- ------------ ---------- ---------- ------------- --------
EBT share sale - - (4.4) - (4.4) - (4.4)
--------- --------- ------------ ---------- ---------- ------------- --------
Reserve transfer
on exercise of share
options - - 2.7 (2.7) - - -
--------- --------- ------------ ---------- ---------- ------------- --------
Employee share option
scheme
--------- --------- ------------ ---------- ---------- ------------- --------
Share-based payments
expense - - - 3.5 3.5 - 3.5
--------- --------- ------------ ---------- ---------- ------------- --------
Current tax effect
of share-based payments - - - 1.1 1.1 - 1.1
--------- --------- ------------ ---------- ---------- ------------- --------
Deferred tax effect
of share-based payments - - - 1.6 1.6 - 1.6
--------- --------- ------------ ---------- ---------- ------------- --------
Dividend paid (Note
3.2) - - - (144.5) (144.5) - (144.5)
--------- --------- ------------ ---------- ---------- ------------- --------
At 30 June 2018 1.9 (3.5) 6.2 399.4 404.0 1.2 405.2
--------- --------- ------------ ---------- ---------- ------------- --------
3.1 Share capital
Year ended Year ended
30 June 2018 30 June 2017
GBPm GBPm
--------------- --------------
Authorised: 525,000,000 (2017: 525,000,000)
ordinary shares of 0.4p each 2.1 2.1
--------------- --------------
Issued and fully paid: ordinary shares of 0.4p
each 1.9 1.9
--------------- --------------
Shares Shares
--------------- --------------
Issued and fully paid: number of ordinary shares
of 0.4p each 474,318,625 474,318,625
--------------- --------------
The Company has one class of ordinary shares which carry no
right to fixed income.
The Shares held by the EBT reserve represents the cost of shares
in Hargreaves Lansdown plc purchased in the market and held by the
Hargreaves Lansdown plc EBT to satisfy options under the Group's
share option schemes.
The EBT reserve represents the cumulative gain on disposal of
investments held by the Hargreaves Lansdown EBT. The reserve is not
distributable by the Company as the assets and liabilities of the
EBT are subject to management by the Trustees in accordance with
the EBT trust deed.
Non-controlling interests in the net assets of consolidated
subsidiaries are identified separately from the Group's equity
therein. Non-controlling interests consist of the minority's
proportion of the net fair value of the assets and liabilities
acquired at the date of the original business combination and the
non-controlling interest's change in equity since that date. The
non-controlling interest represents a 22% shareholding in Library
Information Services Limited and a 7.5% shareholding in Hargreaves
Lansdown Savings Limited, which are both subsidiaries of the
Company.
3.2 Dividends
Amounts recognised as distributions to equity holders in the
year:
Year ended Year ended
30 June 2018 30 June
GBPm 2017
GBPm
2017 final dividend of 20.4p (second interim
dividend 2016: 16.3p) per share 96.7 77.0
-------------- ------------
2017 special dividend of nil (2016: 9.9p) per
share - 46.8
-------------- ------------
2018 first interim dividend of 8.6p (2017: 7.8p)
per share 47.8 40.7
-------------- ------------
Total dividends paid during the year 144.5 164.5
-------------- ------------
After the end of the reporting period, the Directors declared a
final ordinary dividend of 22.1 pence per share and a special
dividend of 7.8 pence per share payable on 19 October 2018 to
shareholders on the register on 28 September 2018. Dividends are
required to be recognised in the financial statements when paid,
and accordingly the declared dividend amounts are not recognised in
these financial statements, but will be included in the 2019
financial statements as follows:
GBPm
2018 final dividend of 22.1p (2017 final dividend: 20.4p)
per share 104.7
---------
2018 special dividend of 7.8p (2017 special dividend: nil)
per share 37.0
---------
Total dividend 141.7
---------
The payment of these dividends will not have any tax
consequences for the Group.
Under an arrangement dated 30 June 1997 the Hargreaves Lansdown
Employee Benefit Trust, which held the following number of ordinary
shares in Hargreaves Lansdown plc at the date shown, has agreed to
waive all dividends.
Year ended Year ended
30 June 2018 30 June 2017
No. of shares No. of shares
----------------- -----------------
Number of shares held by the Hargreaves Lansdown
EBT 413,604 917,011
----------------- -----------------
Representing % of called-up share capital 0.09% 0.18%
----------------- -----------------
SECTION 4: CONSOLIDATED STATEMENT OF CASH FLOWS
Consolidated Statement of Cash Flows for the year ended 30 June
2018
Note Year ended Year ended
30 June 30 June 2017
2018 GBPm
GBPm
Net cash from operating activities
----- -------------- -----------------
Profit for the year after tax 236.7 212.0
----- -------------- -----------------
Adjustments for:
----- -------------- -----------------
Income tax expense 55.7 53.8
----- -------------- -----------------
Gains on disposal of investments - (3.5)
----- -------------- -----------------
Depreciation of plant and equipment 4.4 3.8
----- -------------- -----------------
Amortisation of intangible assets 3.4 2.3
----- -------------- -----------------
Impairment of intangible assets - 1.2
----- -------------- -----------------
Share-based payment expense 3.6 4.1
----- -------------- -----------------
Increase in provisions 0.1 0.1
----- -------------- -----------------
Operating cash flows before movements in
working capital 303.9 273.8
----- -------------- -----------------
Increase / (decrease) in receivables 43.7 168.2
----- -------------- -----------------
(Decrease) / increase in payables (46.9) (170.2)
----- -------------- -----------------
Net movements on derivative settlement - (0.1)
----- -------------- -----------------
Cash generated from operations 300.7 271.7
----- -------------- -----------------
Income tax paid (55.9) (44.7)
----- -------------- -----------------
Net cash generated from operating activities 244.8 227.0
----- -------------- -----------------
Investing activities
----- -------------- -----------------
Increase in short-term deposits (42.0) (180.0)
----- -------------- -----------------
Proceeds on disposal of investment 2.6 2.7
----- -------------- -----------------
Purchase of property, plant and equipment (6.5) (4.7)
----- -------------- -----------------
Purchase of intangible assets (9.6) (8.4)
----- -------------- -----------------
Purchase of investments - (3.4)
----- -------------- -----------------
Net cash used in investing activities (55.5) (193.8)
----- -------------- -----------------
Financing activities
----- -------------- -----------------
Purchase of own shares in EBT (8.6) (2.9)
----- -------------- -----------------
Proceeds on sale of own shares in EBT 7.7 4.2
----- -------------- -----------------
Dividends paid to owners of the parent (144.5) (164.5)
----- -------------- -----------------
Net cash used in financing activities (145.4) (163.2)
----- -------------- -----------------
Net decrease in cash and cash equivalents 43.9 (130.0)
----- -------------- -----------------
Cash and cash equivalents at beginning of
year 2.3 81.4 211.4
----- -------------- -----------------
Cash and cash equivalents at end of year 2.3 125.3 81.4
----- -------------- -----------------
Section 5: OTHER NOTES
5.1 General information
Hargreaves Lansdown plc (the Company and ultimate parent of the
Group) is a company incorporated and domiciled in the United
Kingdom under the Companies Act 2006 whose shares are publicly
traded on the London Stock Exchange. The address of the registered
office is One College Square South, Anchor Road, Bristol, BS1 5HL,
United Kingdom. The nature of the Group's operations and its
principal activities are set out in the Operating and Financial
Review.
These financial statements are presented in millions of pounds
sterling (GBPm) which is the currency of the primary economic
environment in which the Group operates.
Basis of preparation
The consolidated financial statements of Hargreaves Lansdown plc
have been prepared in accordance with International Financial
Reporting Standards (IFRS) and IFRS Interpretation Committee (IFRS
IC) interpretations as adopted by the European Union (EU), and with
those parts of the Companies Act 2006 applicable to companies
reporting under IFRS.
The preparation of financial statements in conformity with IFRSs
requires the use of certain critical accounting estimates. It also
requires management to exercise its judgement in the process of
applying the Company's accounting policies.
Going concern
The Group maintains ongoing forecasts that indicate continued
profitability in the 2019 financial year. Stress test scenarios are
undertaken, the outcomes of which show that the Group has adequate
capital resources for the foreseeable future even in adverse
economic conditions. The Group's business is highly cash generative
with a low working capital requirement; indeed, the forecast cash
flows show that the Group will remain highly liquid in the
forthcoming financial year. The Directors therefore believe that
the Group is well placed to manage its business risks successfully
despite the current uncertain economic outlook. After making
enquiries, the Directors' expectation is that the Group will have
adequate resources to continue in operational existence for a
period of at least 12 months from the date of approval of the Group
Financial statements. Accordingly, they continue to adopt the going
concern basis in preparing this preliminary results statement.
5.2 Related Party Transactions
The Company has a related party relationship with its
subsidiaries, and with its Directors and members of the Executive
Committee (the "key management personnel"). Transactions between
the Company and its key management personnel are disclosed below.
Details of transactions between the Company and other related
parties are also disclosed below.
Trading transactions
The Company entered into the following transactions with
Directors within the Hargreaves Lansdown Group and related parties
who are not members of the Group:
During the years ended 30 June 2018 and 30 June 2017, the
Company has been party to a lease with P K Hargreaves, a
significant shareholder and former director, for rental of the old
head office premises at Kendal House. A ten-year lease was signed
on 6 April 2011 for a rental of part of the building, to be used
for disaster recovery purposes at a market rate rent of GBP0.1
million per annum. No amount was outstanding at either year
end.
During the years ended 30 June 2018 and 30 June 2017, the Group
has provided a range of investment services in the normal course of
business to shareholders on normal third-party business terms.
Directors and staff are eligible for a slight discount on some of
the services provided.
Remuneration of key management personnel
The remuneration of the key management personnel of the Group,
being those personnel who were either a member of the Board of a
Group company or a member of the Executive Committee during the
relevant year shown below, is set out below in aggregate for each
of the categories specified in IAS 24 Related Party
Disclosures.
Year ended Year ended
30 June 30 June
2018 2017 GBPm
GBPm
Short-term employee benefits 9.0 7.7
-------------- ---------------------
Post-employment benefits 0.2 0.1
-------------- ---------------------
Termination benefits - -
-------------- ---------------------
Share-based payments 1.7 2.0
-------------- ---------------------
10.9 9.8
-------------- ---------------------
In addition to the amounts above, eight key management personnel
(2017: seven) received gains of GBP1.9 million (2017: GBP1.2
million) as a result of exercising share options. During the year,
awards were made under the executive option schemes for 10 key
management personnel (2017: zero).
Included within the previous table are the following amounts
paid to Directors of the Company who served during the relevant
year. Full details of Directors' remuneration, including numbers of
shares exercised, are shown in the Directors' remuneration
report.
Year ended Year ended
30 June 30 June
2018 2017
GBPm GBPm
Short-term employee benefits 4.0 3.7
---------------------- ----------------------
Share-based payments 0.5 1.1
---------------------- ----------------------
4.5 4.8
---------------------- ----------------------
In addition to the amounts above, Directors of the Company
received gains of GBP0.2 million relating to the exercise of share
options
(2017: GBP0.6 million).
Year ended Year ended
30 June 30 June
2018 2017 GBPm
GBPm
Emoluments of the highest paid Director 2.4(1) 1.7(1)
----------------- -----------------------
No. No.
----------------- -----------------------
Number of Directors who exercised share options
during the year
costs 1 2(2)
----------------- -----------------------
Number of Directors who were members of money purchase
pension schemes 1 2(2)
----------------- -----------------------
1 The highest paid Director was the Chief Executive Officer and
full details of his emoluments can be found in the audited
'Remuneration payable' table in the Directors' remuneration
report.
2 This includes the former Chief Executive Officer in the period
up to the date of his resignation.
Any amounts outstanding with related parties are unsecured and
will be settled in cash. No guarantees have been given or received
in respect of amounts outstanding. No provisions have been made for
doubtful debts in respect of the amounts owed by the related
parties.
Section 6: STATEMENT OF DIRECTORS' RESPONSIBILITIES
The Directors are responsible for preparing the Annual Report
and the financial statements in accordance with applicable law and
regulation.
Company law requires the directors to prepare financial
statements for each financial year. Under that law the directors
have prepared the group financial statements in accordance with
International Financial Reporting Standards (IFRSs) as adopted by
the European Union and parent company financial statements in
accordance with International Financial Reporting Standards (IFRSs)
as adopted by the European Union. Under company law the directors
must not approve the financial statements unless they are satisfied
that they give a true and fair view of the state of affairs of the
group and parent company and of the profit or loss of the group and
parent company for that period. In preparing the financial
statements, the Directors are required to:
-- select suitable accounting policies and then apply them consistently;
-- state whether applicable IFRSs as adopted by the European
Union have been followed for the Group financial statements and
IFRSs as adopted by the European Union have been followed for the
company financial statements, subject to any material departures
disclosed and explained in the financial statements;
-- make judgements and accounting estimates that are reasonable and prudent; and
-- prepare the financial statements on the going concern basis
unless it is inappropriate to presume that the group and parent
company will continue in business.
The Directors are also responsible for safeguarding the assets
of the Group and parent company and hence for taking reasonable
steps for the prevention and detection of fraud and other
irregularities.
The Directors are responsible for keeping adequate accounting
records that are sufficient to show and explain the Group and
parent company's transactions and disclose with reasonable accuracy
at any time the financial position of the group and parent company
and enable them to ensure that the financial statements and the
Directors' Remuneration Report comply with the Companies Act 2006
and, as regards the Group financial statements, Article 4 of the
IAS Regulation.
The Directors are responsible for the maintenance and integrity
of the parent company's website. Legislation in the United Kingdom
governing the preparation and dissemination of financial statements
may differ from legislation in other jurisdictions.
Directors' confirmations
The Directors consider that the annual report and accounts,
taken as a whole, is fair, balanced and understandable and provides
the information necessary for shareholders to assess the Group and
parent company's position and performance, business model and
strategy.
Each of the Directors, whose names and functions are listed
below confirm that, to the best of their knowledge:
-- the parent company financial statements, which have been
prepared in accordance with IFRSs as adopted by the European Union,
give a true and fair view of the assets, liabilities, financial
position and profit of the company;
-- the Group financial statements, which have been prepared in
accordance with IFRSs as adopted by the European Union, give a true
and fair view of the assets, liabilities, financial position and
profit of the Group; and
-- the Directors' Report includes a fair review of the
development and performance of the business and the position of the
group and parent company, together with a description of the
principal risks and uncertainties that it faces.
By order of the Board
Philip Johnson
Chief Financial Officer
6 August 2018
Executive Directors
Chris Hill
Philip Johnson
Non-Executive Directors
Deanna Oppenheimer
Fiona Clutterbuck
Shirley Garrood
Roger Perkin
Stephen Robertson
Jayne Styles
Section 7: PRINCIPAL RISKS AND UNCERTAINTIES
Managing the risks to Hargreaves Lansdown is fundamental to
delivering the incredible levels of service our clients expect and
generating returns for shareholders. The Board has performed a
robust assessment of the principal risks facing the Group through a
process of continual review, including those that would threaten
its business model, future performance, solvency and liquidity. In
making such an assessment the Board considers the likelihood of
each risk materialising in the short and longer term.
The principal risks and uncertainties faced by the Group are
detailed below, along with actions taken to mitigate and manage
them. The principal risks are categorised into strategic risks,
operational risks and financial risks as per our risk
framework.
Strategic & emerging risks
Risk Potential Mitigations Key risk 2017/18 activity
impact indicators
-------------- ----------------------------------------------------------- ---------------------------------- ------------------------------------------------------
Failure to Negative
provide impact * The Executive team and Board discuss strategy in the * NNB v forecast * Launch of the Active Savings proposition
propositions on context of propositional design and service
and services achievement enhancement on a regular basis.
to deliver of AUA and * Net Promoter Score * Launch of Simply Invest
strategic client number
objectives strategic * Dedicated proposition / client experience team
We fail to targets. It * Client Satisfaction * Regular capture and analysis of client feedback
provide is likely through a number of mediums, including customer
propositions this would * Client testing workshops surveys, real time questionnaires and Net Promo
and services have a * Client Retention ter
to the market negative Score
to meet the impact on * Product governance process
demands of our * Complaints
our clients reputation
and as an * An Operational Plan is in place prioritising
prospective innovative development
clients market leader
negatively
impacting our
strategic
objectives
-------------- ----------------------------------------------------------- ---------------------------------- ------------------------------------------------------
Inappropriate This could
IT result in * IT Architecture Plan * System availability * New HL Tech business in Warsaw, Poland, increas
architecture a poor ing
to support experience our IT development capability
strategic for clients * Rolling internal and external monitoring of IT * Status of critical projects
growth due to an environment
of the inability * Continued development and evolution of our core
business to provide architecture
Our IT accurate and * Operational Plan, including prioritisation of IT
solutions efficient development
are unable processing * Platform security improvements
to support of business
our client and * Expanded Development capability through establishing
growth transactional an IT development hub in Poland.
objectives experience.
and achieve
efficiency
targets.
-------------- ----------------------------------------------------------- ---------------------------------- ------------------------------------------------------
Legal and Regulatory Risk
Risk Potential Mitigations Key risk 2017/18 activity
impact indicators
--------------- ----------------------------------------------------------- -------------------------------------------------- ------------------------------------------------------
Ineffective Non-compliance
management with * Compliance plan * Volume of new regulations / consultations / * Delivery of MiFID II, GDPR and PSD2 projects
and regulation. discussion papers
delivery Missed
of all opportunities * Prioritisation through the operating plan * Ongoing CASS environment review and improvement
Regulatory to achieve * Number of regulatory change projects activities
change to competitive
our advantage * Change Committee meets monthly to review and
Business through challenge progress of regulatory change projects * Initiated project on SMCR
Failure to the approach designed to ensure business readiness
deliver to
regulatory implementation
change on * The Compliance function performs horizon scanning to
time ensure the Group has timely visibility of future
or to the regulatory change
required
standard
and * Ongoing dialogue with our regulator
the impact
of the
volume
of
regulatory
change on
the
business
--------------- ----------------------------------------------------------- -------------------------------------------------- ------------------------------------------------------
Conduct Risk
Risk Potential Mitigations Key risk 2017/18 activity
impact indicators
------------ ---------------------------------------------------------- ------------------------------ --------------------------------------------------------
Negative This could
client result in * Refresh of Values & behaviours with strong client * Net Promoter Score * Conduct Risk Workshops with Senior Management and
outcomes poor client focus local management teams
That our outcomes
culture that * Client Satisfaction
loses client also * Business plans linked to Colleague Surveys * Embedding the Conduct Risk policy, associated KRI
centricity prevent s
in relation the * Client Retention and the product development framework
to service achievement * Senior Management meet monthly to oversee and drive
provision and of our client experience, people and culture related
propositional growth activity * Complaints * New Performance Development model
design and/or targets
that it
ceases * Regular Conduct Risk MI, discussed at the Executive * Dealing errors
to be Risk Committee
innovative
in the market * Colleague turnover rate
and deliver
the
appropriate
services as
promised to
our clients
------------ ---------------------------------------------------------- ------------------------------ --------------------------------------------------------
Operational risks
Risk Potential Mitigations Key risk indicators 2017/18 activity
impact
--------------- ------------------------------------------------------------- ------------------------------------------------------- -------------------------------------------------------------
Poor This could
performance result * Group Risk management Framework * Complaints * Implementation of a revised Process Framework model
of our a poor
operational experience
control for clients, * Process manuals and process mapping * Manual Dealing errors * Process efficiency improvements, including process
environment and/or management and process design.
Our clients regulatory
suffer from considerations * Operational MI * Client Retention
poor levels from the FCA * Review and enhancement of risk materials and controls
of client or other detail
service regulatory * Ongoing 1st line of Defence monitoring of Controls * Risk events
or that the bodies.
business * New resource planning solution embedded
experiences * 1st line control testing and self-assessment and * Process efficiency and effectiveness statistics
a material certification of risk by senior management
error in (attestations) * Selection of a Risk Tool, deployed in H1 2018
delivering
to our
clients * Control focus at key governance forums, including;
due to CASS Committee, Operations Risk & Control Committee,
weaknesses Executive Risk Committee, Risk Committee and Audit
in the Committee
operational
control
environment
--------------- ------------------------------------------------------------- ------------------------------------------------------- -------------------------------------------------------------
Insufficient Inability to
Business service * Business Continuity and Disaster Recovery plans * Performance of BCP & DR tests * Upgrade of our HL-owned Disaster Recovery site
Continuity customer tested regularly improving functionality
and Disaster needs and
Recovery severe
solutions reputational * Dual hosting of all critical servers, * Review of desks provided by Third Party Recovery site,
Physical damage if not telecommunications and applications ensuring sufficient capacity
business properly
continuity managed
event or * Separate business continuity/disaster recovery site * Testing of BCP and DR solutions
catastrophic available 24/7
loss of
systems,
or other
external
event could
cause
disruption
to our
business
and result
in inability
to perform
core
business
activities
or reduction
in client
service
--------------- ------------------------------------------------------------- ------------------------------------------------------- -------------------------------------------------------------
Maintenance Loss of data
of a robust or inability * Dedicated Chief Information Security Officer and team, * Volume of internal process breaches(anti-money * A programme of training and awareness
financial to maintain and a Security Operations Centre focused on the laundering, data protection and cyber security)
crime, our systems detection, containment, and remediation of
data resulting in information security threats * Expansion of the Security Operations Centre
protection, client * Number of attempted fraud events
and detriment
cybercrime and * Dedicated Information Security, Anti-Money Laundering * Continuous cycle of cyber control improvements
control reputational and Client Protection teams in place * Security breaches at 3rd Parties which impact us
environment damage.
Failure to Fraudulent
protect activity * Formal policies and procedures and a robust, rolling * Client account takeover attempts
against leading to risk-based programme of penetration and vulnerability
cybercrime, identity testing in place
fraud or fraud and/or * Distributed Denial of Service attacks
security loss of
breaches customer * A Security Operations Centre focused on the detection,
holdings to containment, and remediation of information security * Cyber intrusion attempts
fraudulent threats
activity.
Whilst this * Regular AML monitoring and reporting
risk receives
continuous
investment
and a high
level
of focus, and
Hargreaves
Lansdown
maintains a
strong and
ever-improving
cyber control
environment,
the risk is
seen as
increasing
due to the
scale
and
sophistication
of cyber
criminals
--------------- ------------------------------------------------------------- ------------------------------------------------------- -------------------------------------------------------------
Financial risks
Risk Potential Mitigations Key risk 2017/18 activity
impact indicators
----------- ----------------------------------------------------------- --------------------- ----------------------------------------------------
Performance Downturns
of markets in * The Group business model comprises both recurring * Interest rates * Ongoing discussion in Exco and Executive Risk
Fluctuations the market platform revenue and transaction-based revenue Committee as an Emerging Risk
in capital and
markets may resultant * FTSE100
adversely drops in * A high proportion of the Assets Under Administration
affect AUA are held within tax advantaged wrappers, meaning
trading and AUM there is a lower risk of withdrawal
activity will
and/or the have a
value of the negative
Group's Assets impact on
Under Hargreaves
Administration Lansdown
or management, revenue
from which
we derive
revenues
----------- ----------------------------------------------------------- --------------------- ----------------------------------------------------
Glossary of Alternative Financial Performance Measures
Within the Announcement various Alternative Financial
Performance Measures are referred to, which are non-GAAP (Generally
Accepted Accounting Practice) measures. They are used in order to
provide a better understanding of the performance of the Group and
the table below states those which have been used, how they have
been calculated and why they have been used.
Measure Calculation Why we use this measure
Dividend The total dividend per Provides a measure of the level of profits
pay-out share divided by the basic paid out to shareholders and the level
ratio (%) Earnings Per Share (EPS) retained in the business.
for a financial year.
---------------------------------- ---------------------------------------------
Dividend Total dividend payable Dividend per share is pertinent information
per share relating to a financial to shareholders and investors and provides
(pence year divided by the total them with the ability to assess the
per share) number of shares eligible dividend yield of the Hargreaves Lansdown
to receive a dividend. plc shares.
Note ordinary shares held
in the Hargreaves Lansdown
Employee Benefit Trust
have agreed to waive all
dividends (see Note 3.2
to the consolidated financial
statements).
---------------------------------- ---------------------------------------------
Net revenue Total revenue less commission Because of the changes brought about
(GBP) payments which are primarily to the client charging structure by
(See Income loyalty bonuses paid to the Retail Distribution Review ("RDR")
Statement Vantage clients. there was a transitional period (from
on page 1 March 2014 to 1 April 2017). From
9 for the 1 March 2014 revenue was increased as
reconciliation Hargreaves Lansdown earned both a new
of net platform fee from clients and the existing
revenue) renewal commission from the Fund Management
Groups based on the value of funds held
by clients. At the same time the loyalty
bonus paid to clients was significantly
increased on the pre-RDR funds to largely
mitigate the impact of the new platform
fee. In order to aid comparability during
the period of transition to 1 April
2017 the net revenue measure became
the most useful comparative measure
of revenue as it better reflected the
underlying income relating to funds
held by clients.
---------------------------------- ---------------------------------------------
Percentage The total value of renewal Provides a measure of the quality of
of net commission (after deducting our earnings. We believe recurring revenue
recurring loyalty bonuses), platform provides greater profit resilience and
revenue fees, management fees hence it is of higher quality.
(%) and interest earned on
client money divided by
the total Vantage net
revenue.
---------------------------------- ---------------------------------------------
Net revenue Total net revenue divided Provides the most comparable means of
margin by the average value of tracking, over time, the margin earned
(%) assets under administration on the assets under administration and
which includes the Portfolio is used by management to assess business
Management Services assets performance.
under management held
in funds on which a platform
fee is charged.
---------------------------------- ---------------------------------------------
Revenue Revenue from cash (net Provides a means of tracking, over time,
margin interest earned on the the margin earned on cash held by our
from cash value of client money clients.
(%) held on the Vantage platform
divided by the average
value of assets under
administration held as
client money.
---------------------------------- ---------------------------------------------
Net revenue Net revenue derived from Provides the most comparable means of
margin funds held by clients tracking, over time, the margin earned
from funds (platform fees, initial on funds held by our clients.
(%) commission less loyalty
bonus) divided by the
average value of assets
under administration held
as funds, which includes
the Portfolio Management
Services assets under
management held in funds
on which a platform fee
is charged.
---------------------------------- ---------------------------------------------
Revenue Revenue from shares (stockbroking Provides a means of tracking, over time,
margin commissions, management the margin earned on shares held by
from shares fees where shares are our clients.
(%) held in a SIPP or ISA,
less the cost of dealing
errors) divided by the
average value of assets
under administration held
as shares.
---------------------------------- ---------------------------------------------
This information is provided by RNS, the news service of the
London Stock Exchange. RNS is approved by the Financial Conduct
Authority to act as a Primary Information Provider in the United
Kingdom. Terms and conditions relating to the use and distribution
of this information may apply. For further information, please
contact rns@lseg.com or visit www.rns.com.
END
FR FKADDABKDFFK
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August 07, 2018 02:00 ET (06:00 GMT)
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