Comprehensive AI solution transforms ADP's
vast work data into actionable insights
ROSELAND, N.J., Jan. 31,
2024 /PRNewswire/ -- ADP®, a leading
global technology company providing human capital management (HCM)
solutions, announces the availability of ADP Assist, a
cross-platform solution powered by generative AI (GenAI). ADP
Assist enhances HR productivity, aids decision-making with
data-driven insights, and streamlines day-to-day tasks for
practitioners, managers, employees and executives with simple,
human-like conversations. It harnesses the power of ADP's
unparalleled data and expertise along with GenAI to simplify the
world of work. ADP Assist builds on ADP's current AI capabilities
and is currently in early release with some ADP clients today with
a planned rollout for all clients.
"For 75 years, ADP has been at the forefront of payroll and HR
innovation. With ADP Assist, we're providing an intelligent
platform that simplifies HR tasks, leaving time for people leaders
to be more strategic," says Maria
Black, president and chief executive officer of ADP. "It's
not just another technical solution; it's a comprehensive
experience that combines ADP's unmatched HCM dataset and expertise
to empower HR professionals, leaders and employees."
Data Drives Innovation
Data is at the core of all ADP products and solutions, informing
and driving ADP's approach to innovation and AI technology. ADP has
the industry's largest and deepest HCM dataset with over one
million clients spanning 140 countries and 41 million wage earners
globally. ADP's extensive and unique dataset is used to train ADP's
AI to anticipate what users want and need. ADP Assist turns
unmatched data into highly credible and actionable insights so that
clients can make smarter decisions.
Easy, Smart and Human
"In a constantly changing workplace, innovation must keep up and
meet people's real-world needs," says Sreeni Kutam, president of
global product and innovation at ADP. "ADP Assist is the next step
in our vision to create an HR ecosystem that is not only efficient
but empowers employees and HR professionals alike. We've created a
platform that understands the complexities and dynamics of modern
HR management and offers smart, user-centric solutions. And, as
always, we are committed to the secure and ethical use of data to
support these technologies."
ADP Assist seamlessly integrates with ADP products across
multiple ADP platforms. It anticipates what users want and
proactively delivers actionable insights in plain language.
Using an intuitive, conversational interface, ADP Assist
provides valuable and contextual insights which touch every
aspect of HR – payroll, time, talent, benefits, recruitment,
analytics, reporting and compliance.
ADP's portfolio of currently available GenAI- and AI-powered
tools deliver the following capabilities:
Easy payroll. ADP Assist validates payroll information.
It checks for payroll anomalies and uses GenAI to identify and help
resolve missing tax registrations and answer questions by drawing
on ADP's large, up-to-date dataset of compliance information. This
saves HR effort and helps clients to ensure employees are paid
accurately and on time.
Smart analytics. ADP Assist uses GenAI to dramatically
simplify report creation by understanding context and generating
insightful reports in an easy-to-understand format. HR
practitioners and leaders can easily access internal, national and
global workforce data from ADP's deep HCM dataset to analyze
compensation, turnover, candidate profile relevancy and talent
market insights.
Human insights. Intelligent and AI-based HR support for
employees and clients can anticipate and solve common employee
problems across HR, payroll, time and benefits. This reduces
frustration for employees and eliminates certain low-value tasks
for managers and HR practitioners.
- ADP Assist can send personalized, proactive notifications to
employees on their mobile device or desktop to help resolve HR
issues quickly, keeping them productive.
- AI-powered conversational interface makes it easy for employees
to get the information they need without involving HR.
Search by Intent. The RUN Powered by ADP payroll and HR
solution features an omni search bar that understands intent behind
the search terms and uses GenAI to mine ADP's deep knowledge base
to deliver easy-to-use and effective content.
"In the age of AI, the better the data, the better the
artificial intelligence," says Holger
Mueller, vice president and principal analyst for
Constellation Research, Inc. "ADP is uniquely well-positioned in
the field of HCM vendors given the breadth and depth of its data.
ADP is using that data to make AI more human, focusing on customer
success in a worldwide space. This really makes a difference not
only for HR practitioners but for leaders and employees."
Secure, Ethical and Responsible
ADP has adopted an extensive set of principles and processes to
govern its use of artificial intelligence, machine learning and
other new technologies. ADP approaches these innovations in a way
that addresses ethical questions and compliance requirements for
its business and the clients it serves around the world. ADP uses
rigorous methods to safeguard privacy and keep client data secure
by, among other things, using only dedicated ADP instances of large
language models and minimizing the personal data used in its
models. In addition to safeguarding privacy, ongoing human
oversight helps establish data security and validity, as well as
make sure bias protections remain in place and are effective. And
ADP has worked with others to set best practices for use of AI in
the HCM environment. Learn more about ADP's data governance at
www.adp.com/about-adp/artificial-intelligence.aspx.
Learn more about ADP's use of GenAI and AI technologies at
ADP.com/assist.
About ADP (NASDAQ: ADP)
Designing better ways to
work through cutting-edge products, premium services and
exceptional experiences that enable people to reach their full
potential. HR, Talent, Time Management, Benefits and Payroll.
Informed by data and designed for people. Learn more at
ADP.com
RUN, ADP, the ADP logo, and Always Designing for People, are
trademarks of ADP, Inc. All other marks are the property of their
respective owners.
Copyright © 2024 ADP, Inc. All rights reserved.
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SOURCE ADP, Inc.