VIEUX
FORT, Saint Lucia,
April 17,
2024 /PRNewswire/ -- itel, the Caribbean's largest homegrown customer
experience provider, has once again received international acclaim,
as the company was presented with two Silver Stevie® Awards for
Sales & Customer Service in the categories of Best Use of
Technology and the much-lauded Customer Service Employer of the
Year.
The Stevie Awards for Sales & Customer Service are the
world's top honors for customer service, contact center, business
development and sales professionals. The Stevie Awards organizes
nine of the world's leading business awards programs, also
including the prestigious American Business Awards® and
International Business Awards®.
This year, more than 2,300 nominations were received from 51
nations, from organizations of all sizes, and virtually every
industry. Winners were announced during a gala event attended by
more than 400 professionals from around the world at the Bellagio
in Las Vegas, Nevada on
Friday, April 12.
itel was among the winners that night, receiving a Silver
Stevie® for "Best Use of Technology in Customer Service", for its
groundbreaking all-in-one performance management and learning
system that combines gamification and real-time analytics to drive
tangible improvements in both service quality and efficiency.
The company was also presented with a Silver Stevie® for
"Customer Service Employer of the Year", highlighting its
significant achievements in employee development and engagement. As
one juror commented, "itel's journey from a small outsourcer to an
international CX provider underscores the importance of
prioritizing employee experience… Their focus on creating a
supportive and inclusive culture has been instrumental in
attracting and retaining talent, ultimately driving the company's
growth and success."
itel's Founding Chairman and CEO, Yoni Epstein, CD, was thrilled
by the recognition. "I want to thank the judging panel and
congratulate all the nominees. It's an honor to be acknowledged for
both CX innovation and our commitment to creating an engaging
company culture that drives exceptional performance and such
positive outcomes for our clients. We could not have grown so fast
or achieved so much without focusing on quality, skills training,
career development, and finding the right tools and technology to
propel us forward."
The company now has 14 facilities in 7 countries, spanning the
Caribbean, Latin America, and the U.S., and is an
employer of choice serving over 50 global brands.
For more information about itel, visit
www.itelinternational.com
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SOURCE itel