New tool for public safety can help answer and
triage calls, respond via text, and consolidate data from multiple
sources around a single incident
NEW
YORK, May 21, 2024 /PRNewswire/ -- RapidSOS, the
intelligent safety company, today announced Harmony, the
first copilot for public safety designed to integrate billions of
data payloads into 911 and first responders' existing software and
operational procedures during an emergency.
Harmony will initially assist public safety professionals in
three ways:
- Synthesizing key information from data feeds around an
emergency into one unified picture of an incident
- Automating the time-consuming, manual processing of alarm
calls, making actionable data available faster with less human
effort
- Extracting key insights from text and video, including
sentiment analysis, language translation, keyword alerting, and
video object detection, acting as the first AI co-pilot for 911
professionals communicating with those in need
Sitting behind Harmony are foundational models including a large
language model (LLM) with retrieval-augmented generation (RAG)
purpose-trained for public safety. Harmony leverages
RapidSOS' decade of work and over $250
million in research and development, integration with
21,000+ public safety agencies, and experience supporting over half
a billion emergencies since launching.
Developed in partnership with public safety, Harmony will
support agencies as they face more demands than ever amid
unprecedented staffing shortages. Connected devices in our
communities will now work seamlessly with the systems, operating
procedures and incredible human ingenuity of public safety to save
lives.
For example, in a major train derailment, Harmony parses train
consist information to identify which cars contain hazardous
materials and immediately pulls up relevant Emergency Response
Guidebook (ERG) procedures for the specific chemicals in those
cars. In parallel, Harmony identifies relevant camera feeds of the
incident and fuses all of this into one unified picture of the
incident for 911 and first responders.
Meanwhile, Harmony helps agencies reduce false alarms by fusing
multiple sensor feeds to help verify alarms as they hit 911.
"Technology will never replace the talent, ingenuity and
professionalism of public safety," said Michael Martin, RapidSOS CEO. "We do
believe that AI can serve as a copilot for 911, automating the
mundane and redundant tasks and feeding the most important inputs
into the life-saving expertise and work of public safety."
One Unified AI Platform Integrated Across Public Safety
Workflows & Software
Over the past ten years, RapidSOS has worked in partnership with
public safety to unify emergency response on one intelligent safety
platform. In 2023, over 540M million
devices passed 3.3B data points into
911 and first responder systems across six countries.
RapidSOS Harmony sits on the backbone of this digital platform,
which today integrates into 4,500+ public safety software
integrations across 21,000+ agencies. Agencies that use
RapidSOS Digital Alerts can seamlessly integrate Harmony into their
computer-aided dispatch (CAD), call handling (CHE), field
responder, and integrated applications.
About RapidSOS
RapidSOS is an intelligent safety
company that harnesses artificial and human intelligence to fuse
life-saving data from 540M+ connected devices, apps, and sensors
from 200+ global technology companies to over 21,000 public safety
agencies in six countries. Whether there's an unsafe moment or an
emergency, RapidSOS Ready devices, vehicles, homes, or buildings
deliver essential data to the right place when it matters most.
Learn more at www.RapidSOS.com.
Contact
Loren
Bolton
Senior Communications Manager, RapidSOS
lbolton@rapidsos.com
Maria Larrazabal,
Ted Miller Group, Inc for RapidSOS
maria_larrazabal@tedmillergroup.com
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SOURCE RapidSOS