PRAGUE, May 15, 2019 /PRNewswire/ -- IBM (NYSE: IBM)
has developed a virtual assistant "Andělín" to help patients of the
Czech Neurorehabilitation Center ERGO Aktiv after a stroke with
their return to an active life and work. The virtual
assistant can help reduce confusion and misinterpretation of
information by answering questions and providing general
information related to the post stroke rehabilitation shared widely
on Internet. Built on the IBM Cloud, the Watson-based
assistant allows the patients and their families to ask
questions about the challenges and situations they typically face
after stroke.
"The important role is to provide reliable source of
information. The virtual assistant guides the users by asking
specific questions needed to provide an answer or help. It gives
also pointers to the other reliable sources of information e.g. on
ERGO Aktiv and other online sources," said the head of ERGO Aktiv
Jan Konig.
Very important is the form of the interaction with the user.
While some users are happy by browsing through the pages, others
prefer natural language conversation and that is what the virtual
assistant provides. Users can also ask to be contacted by human
adviser, and if they do it during the conversation with the virtual
assistant, the parameters are passed to the adviser which can help
the advisor to better focus the answers.
"Patients after stroke need personal approach in rehabilitation
as well as an interactive partner which is able help and consult
them. Andělín, the virtual assistant developed by IBM Watson Lab
Prague is trained to react on emotional questions and helps users
find out useful information by asking the specific questions
proactively or suggesting the alternatives. It is trained to
react to specific situations and can suggest patients what to do
next in therapy process," explains Jan
Konig.
"In IBM Watson Research has created an open source
extension of standard IBM product to bring chatbots closer to
clients. The Watson Assistant Workbench provides clients, who are
not ICT professionals, with an option to write the content for the
chatbot in spreadsheets," said IBM Watson Lab Prague senior manager
Jan Kleindienst. ERGO
Aktiv is a leading non-profit organization in Czech Republic which has helped thousands of
stroke patients in their therapy. The new virtual assistant,
available on ERGO Aktiv's website, brings a new pillar of help for
ERGO Aktiv clients 24 hours a day 7 days a week.
"A typical user's problem is that they frequently do not know,
what they would like to find out. The virtual assistant/Andělín can
help them by asking the specific questions proactively or
suggesting the alternatives," added Jan
Konig.
The chatbot is now available from web page:
https://www.ergoaktiv.cz/
About IBM Watson & Artificial Intelligence
A world leader in AI for business, Watson solutions have been
deployed in thousands of engagements with clients across 20
industries and 80 countries. Additionally, IBM Research is a world
leader in the science of AI. In 2018, IBM secured over 1600
AI-related patents. And, IBM recently revealed its leading-edge
Project Debater, created by IBM Research scientists.
Media Contact
Vladivosla Doktor
IBM Communications
+420 733 149 624
Vladislav.Doktor1@ibm.com
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SOURCE IBM