ICO Fines EE GBP100,000 for Sending Unlawful Marketing Text Messages
24 Junio 2019 - 7:05AM
Noticias Dow Jones
By Adriano Marchese
EE Ltd has been fined 100,000 pounds ($127,374) for sending over
2.5 million direct marketing text messages to its customers without
consent.
The Information Commissioner's Office said an investigation
found that texts--which were said to be service messages by the
company and therefore not covered by electronic marketing
rules--did in fact contain direct marketing.
The messages were sent out in early 2018 and encouraged
customers to access EE's proprietary mobile app to manage their
accounts and also to upgrade their phones. A follow-up message was
sent to those who did not engage with the first.
The ICO acknowledged that though the company had sent the
messages deliberately, it did not deliberately set out to breach
electronic marketing laws.
"The direct marketing guidance is clear: If a message that
contains customer service information also includes promotional
material to buy extra products for services, it is no longer a
service message and electronic marketing rules apply," ICO Director
of Investigations Andy White said.
Write to Adriano Marchese at adriano.marchese@dowjones.com
(END) Dow Jones Newswires
June 24, 2019 07:50 ET (11:50 GMT)
Copyright (c) 2019 Dow Jones & Company, Inc.
Bt (LSE:BT.A)
Gráfica de Acción Histórica
De Mar 2024 a Abr 2024
Bt (LSE:BT.A)
Gráfica de Acción Histórica
De Abr 2023 a Abr 2024