Teleperformance in Portugal Receives Top Recognition from Contact Center World
13 Noviembre 2017 - 10:45AM
Business Wire
Company Honored awarded the Best in Large Outsourced Customer
Service in the World
Regulatory News:
Teleperformance (Paris:RCF), the worldwide leader in omnichannel
customer experience management, announced its operation in Portugal
was recognized by Contact Center World as the “Best In Customer
Service” for the Large (Outsourced) category at the Global Top
Ranking Performers Conference and Awards in London. Teleperformance
in Portugal has 8,000 employees and serves clients from 64 markets
in 29 different languages.
“We’re honored to have our customer-centric strategy, commitment
to continuous improvement and innovation, and advanced practices
for data privacy and security recognized by Contact Center World,”
said João Cardoso, CEO of Teleperformance in Portugal and Chief
R&D and Digital Transformation Officer, Teleperformance
Group. “This recognition validates the work of our phenomenal
team to provide superior customer experiences on behalf of
prestigious brands from around the world.”
Daniel Julien, Chairman and Global CEO, Teleperformance
Group, added: “Congratulations to João Cardoso and our
exceptional Teleperformance team in Portugal on winning this global
best award for outstanding customer service excellence. Over the
years, Teleperformance in Portugal has consistently been a perfect
example of being the personal link between brands and their
customers. Our entire Teleperformance family is proud of this
special achievement.”
Since 2009, Teleperformance in Portugal has received over 50
awards from Contact Center World, the largest contact center and
customer engagement association, including: Best Technology
Innovation - Internal Solution, Best Use of Social Media in a
Contact Center, Best Sales Campaign - Inbound or Outbound, and many
more.
ABOUT CONTACT CENTER WORLD
ContactCenterWorld.com – is the website for the Global
Association for Contact Center and Customer Engagement Best
Practices. The association has a truly global footprint and
supports 170,000 members from enterprises large and small with
ideas, information and support tools including best practice
awards, conferences and certification.
ABOUT TELEPERFORMANCE
Teleperformance (RCF – ISIN: FR0000051807 – Reuters: ROCH.PA –
Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel
customer experience management, serves companies and
administrations around the world, with customer care, technical
support, customer acquisition (Core Services), as well as with
online interpreting solutions, visa application management
services, data analysis and debt collection programs (Specialized
Services). In 2016, Teleperformance reported consolidated revenue
of €3,649 million (US$4,050 million, based on €1 =
$1.11).
The Group operates 163,000 computerized workstations, with
217,000 employees across 340 contact centers in 74 countries
and serving 160 markets. It manages programs in 265 languages and
dialects on behalf of major international companies operating in a
wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC Large 60,
CAC Next 20, CAC Support Services, STOXX 600 and SBF 120. They also
have been included in the Euronext Vigeo Eurozone 120 index since
December 2015, with regard to the Group’s performance in corporate
responsibility.
For more information: www.teleperformance.comFollow us: Twitter
@teleperformance
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TeleperformancePRESS RELATIONSMARK PFEIFFER,
Phone: + 1
801-257-5811mark.pfeiffer@teleperformance.comorINVESTOR
RELATIONSPhone: +33 1 53 83 59 87/59
15investor@teleperformance.com
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