Retaining satisfied customers while acquiring new business can
be a difficult feat – particularly in today’s uncertain business
environment. But with the help of Ariba, Inc. (Nasdaq: ARBA), the
leading provider of collaborative business commerce solutions, an
increasing number of companies are managing to do it. Take EBSCO,
the world’s leading information services provider. The company,
which offers consultative services and technology that helps
organizations order and manage quality content, including print and
e-journals, eBooks, and research databases, has driven on average a
30 percent year-over-year increase in new e-procurement business
since 2002 and retained 99 percent of its existing accounts through
the Ariba® Network.
“The Ariba Network has proven to be a highly effective source
for new sales and customer retention,” said Chip Graham, Marketing
Director, EBSCO. “With Ariba, we spend less time finding business
and more time growing it. And the results we have achieved speak
for themselves.”
Over 325,000 selling organizations in 130 countries use the
Ariba Network to drive their commerce activities. Each year, these
buyers and sellers transact more than $160 billion in business,
process 20 million in purchase orders and 13 million in invoices
and send and receive access to 5 million new leads.
To meet the needs of its customers and deliver the leading-edge
service they expect, EBSCO created the EBSCO Information
MarketPlace®, a web-based order and management service accessible
through the Ariba Network that allows companies to quickly and
easily buy thousands of documents.
“At EBSCO, our corporate customers demand intuitive methods of
buying and managing their products,” Graham said. “The Ariba
Network is an innovative platform through which we can discover,
connect and transact business with key trading partners more
efficiently and effectively than ever before.”
To fuel new business, EBSCO leverages Ariba’s Sales Acceleration
solutions. Uniquely designed for sales, marketing, sales
operations, online commerce and accounts receivable organizations,
the offerings provide EBSCO with all of the tools necessary to
develop a compelling online presence, build market awareness,
differentiate its offerings and better-manage key transactional
processes with customers from orders through invoice and
payment.
“In today’s volatile economy, companies of all types and sizes
are looking for smarter ways to differentiate themselves and do
business,” said Jason Kurtz, Vice President, Ariba Network. “With
the Ariba Network, EBSCO has all of the tools needed to grow their
online business faster and more efficiently.”
For more information on the Ariba Network and the value it can
deliver to your commercial organization, visit www.ariba.com. For
additional details on the Ariba Ready Silver program, visit
www.ariba.com or call 1-866-583-5988.
About EBSCO:
Established in 1944, EBSCO is the world’s leading information
agent serving clients in more than 200 countries through our
offices worldwide.
EBSCO's integrated service platforms are designed to help
corporations purchase, discover and manage all types of
information, including magazines, newspapers, books and e-journals
via EBSCO Information MarketPlace®.
To learn more about EBSCO’s products and services, visit
www.ebsco.com/corporate.
About Ariba, Inc.
Ariba, Inc. is the leading provider of collaborative business
commerce solutions. Ariba combines industry-leading technology to
optimize the complete commerce lifecycle with the world's largest
web-based community to discover, connect and collaborate with a
global network of trading partners, delivering everything needed to
control costs, minimize risk, improve profits and enhance cash flow
and operations – all in a cloud-based environment. Whether you’re
buying, selling or managing cash, you can do it more efficiently
and effectively in the Ariba® Commerce Cloud. Over 325,000
companies, including more than 90 percent of the Fortune 100, use
Ariba’s solutions to drive more efficient inter-enterprise
commerce. Why not join them? For more information on Ariba commerce
solutions and the results they deliver, visit www.ariba.com
Copyright © 1996 – 2010 Ariba, Inc.
Ariba, the Ariba logo, AribaLIVE, Ariba.com, Ariba.com Network,
Ariba Spend Management. Find it. Get it. Keep it. and PO-Flip are
registered trademarks of Ariba, Inc. Ariba Procure-to-Pay, Ariba
Buyer, Ariba eForms, Ariba PunchOut, Ariba Services Procurement,
Ariba Travel and Expense, Ariba Procure-to-Order, Ariba Procurement
Content, Ariba Sourcing, Ariba Savings and Pipeline Tracking, Ariba
Category Management, Ariba Category Playbooks, Ariba StartSourcing,
Ariba Spend Visibility, Ariba Analysis, Ariba Data Enrichment,
Ariba Contract Management, Ariba Contract Compliance, Ariba
Electronic Signatures, Ariba StartContracts, Ariba Invoice
Management, Ariba Payment Management, Ariba Working Capital
Management, Ariba Settlement, Ariba Supplier Information and
Performance Management, Ariba Supplier Information Management,
Ariba Discovery, Ariba Invoice Automation, Ariba PO Automation,
Ariba Express Content, Ariba Ready, and Ariba LIVE are trademarks
or service marks of Ariba, Inc. All other brand or product names
may be trademarks or registered trademarks of their respective
companies or organizations in the United States and/or other
countries.
Ariba Safe Harbor
Safe Harbor Statement under the Private Securities Litigation
Reform Act 1995: Information and announcements in this release
involve Ariba's expectations, beliefs, hopes, plans, intentions or
strategies regarding the future and are forward-looking statements
that involve risks and uncertainties. All forward-looking
statements included in this release are based upon information
available to Ariba as of the date of the release, and we assume no
obligation to update any such forward-looking statements. These
statements are not guarantees of future performance and actual
results could differ materially from our current expectations.
Factors that could cause or contribute to Ariba's operating and
financial results to differ materially from current expectations
include, but are not limited to: the impact of the credit crises on
Ariba’s results of operations and financial condition; delays in
development or shipment of new versions of Ariba's products and
services; lack of market acceptance of Ariba's existing or future
products or services; inability to continue to develop competitive
new products and services on a timely basis; introduction of new
products or services by major competitors; the impact of any
acquisitions, including risks and uncertainties arising from the
possibility that a closing may be delayed or may not occur and
difficulties with the integration process or the realization of
benefits of a transaction; the impact of our disposition, including
the potential disruption of our ongoing business; the ability to
attract and retain qualified employees; difficulties in
assimilating acquired companies, long and unpredictable sales
cycles and the deferrals of anticipated orders; declining economic
conditions, including the impact of a recession; inability to
control costs; changes in the company's pricing or compensation
policies; significant fluctuations in our stock price; the outcome
of and costs associated with pending or potential future regulatory
or legal proceedings; the impact of our acquisitions and
dispositions, including the disruption or loss of customer,
business partner, supplier or employee relationships; and the level
of costs and expenses incurred by Ariba as a result of such
transactions. Factors and risks associated with its business,
including a number of the factors and risks described above, are
discussed in Ariba's Form 10-K filed with the SEC on November 23,
2010.
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