EPNY E.Piphany (MM)

E.piphany(R) Hosts Free Webinar on Improving Telesales Effectiveness Experts From E.piphany, Concerto Software(TM) and Pioneer Investments Share Strategies for Generating Demand and Increasing Win Rates SAN MATEO, Calif., Nov. 13 /PRNewswire-FirstCall/ -- E.piphany, Inc. , a full-suite provider of customer relationship management (CRM) solutions, will host a free webinar Wednesday, November 19, 2003, on generating demand and increasing win rates through improved telesales effectiveness. Executives from E.piphany and Concerto Software, a leading provider of customer interaction management (CIM) solutions, will discuss how telesales organizations can build intelligent selling processes that shorten sales cycles, increase win rates and optimize every customer interaction while keeping costs at a minimum. An expert from Pioneer Investments, an E.piphany customer, will also participate in the online event to explain how Pioneer is delivering real leads, developing effective call lists and driving measurable returns through its telesales organization. (Logo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO ) Discussion topics will address the growing importance of inbound marketing and the vital need for effective telesales strategies. Attendees will learn how to: -- Generate highly targeted call lists based on advance data-mining techniques -- Distribute call lists to the right telesales agents based on intelligent routing rules -- Ensure compliance with ever-changing "do not call" regulations -- Dynamically create product offers based on individual attributes of the prospect -- Design and deploy guided call scripts and selling methodologies -- Increase telesales productivity and effectiveness through guided call planning, offer positioning quoting and order management -- Implement an intelligent closed loop telesales and marketing ecosystem The webinar will take place on Wednesday November 19, 2003 at 8:30 a.m. PST / 9:30 a.m. MST / 10:30 a.m. CST / 11:30 a.m. EST. For more information, or to register visit: http://www.epiphany.com/e/telesales/?PID=G About E.piphany The E.piphany(R) E.6(TM) CRM software suite enables global organizations to align touchpoints, processes and technologies around the customer. Built on the industry's most advanced, service-oriented architecture, the E.piphany 6.5 software solution creates benefits that cross departments and geographies, and result in rapid, measurable ROI. With the E.piphany suite of Marketing, Sales and Service software solutions, every customer interaction is driven by real- time intelligence, enabling businesses to better understand their customers and optimize every interaction from both a revenue generation and customer retention viewpoint. More than 460 companies, including nearly 40 of the Fortune 100, use E.piphany software products to enhance their customers' experiences while, at the same time, realizing the companies' business objectives. With worldwide headquarters in San Mateo, CA, E.piphany serves customers in more than 40 countries worldwide. NOTE: E.piphany and the E.piphany logo are registered trademarks and E.6 is a trademark of E.piphany, Inc. All other trademarks are the property of their respective owners. http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO http://photoarchive.ap.org/ DATASOURCE: E.piphany, Inc. CONTACT: media, Courtney Zoog of E.piphany, +1-650-356-5863, or ; or Lindsay Stewart of Access Communications, +1-415-844-6217, or , for E.piphany; or investors, Todd Friedman, +1-650-356-3934, or Web site: http://www.epiphany.com/

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