Corporate
History and Background
We
were incorporated in Delaware in September 2019 and formed as a special purpose acquisition company known as Healthcare Merger
Corp. (“HCMC”) for the purpose of effecting a merger, capital stock exchange, asset acquisition, stock purchase, reorganization
or similar business combination with one or more businesses. Our legacy business (“Legacy SOC Telemed”) was founded
in 2004. On October 30, 2020, we completed the acquisition of Legacy SOC Telemed pursuant to an Agreement and Plan of Merger,
dated as of July 29, 2020 (the “Merger Agreement”), by and among us, Sabre Merger Sub I, Inc., a Delaware corporation
and a wholly owned subsidiary of HCMC, Sabre Merger Sub II, LLC, a Delaware limited liability company and a wholly owned subsidiary
of HCMC, and Specialists On Call, Inc, a Delaware corporation. We collectively refer to the transactions contemplated by the Merger
Agreement as the “Merger” or the “Merger Transaction.” As part of the Merger Transaction, we changed our
name from Healthcare Merger Corp. to SOC Telemed, Inc.
Our
Mission
Our
mission is to connect patients to the highest quality clinicians at the right time, regardless of proximity.
Overview
We
are a leading provider of acute care telemedicine services and technology to U.S. hospitals and healthcare systems based on number
of clients. We provide technology enabled clinical solutions which include acute teleNeurology, telePsychiatry, and teleICU, and
we believe that we have significant opportunities to expand into other specialties, such as our telePulmonology service introduced
in 2021. We support specialty care, providing time-sensitive specialty care when patients are vulnerable and may not otherwise
have access. Our solution was developed to support complex workflows in the acute care setting by integrating our cloud-based
software platform, Telemed IQ, with a panel of patient advocates and a network of clinical specialists to create a seamless, acute
telemedicine solution. We have delivered over one million telemedicine consultations since the founding of our business in 2004.
Hospitals
and health systems today face many challenges. Over the next decade, the U.S. is expected to continue to face a shortage of primary
and specialist physicians in both urban and rural communities, which will adversely impact access to care and clinical outcomes.
In addition, hospitals and health systems have difficulty efficiently staffing with unknown and unpredictable patient demand,
leading to increased costs or delays in patient care. These challenges, combined with increased financial pressure, are driving
hospitals and healthcare systems to seek solutions that can deliver cost-effective access to qualified clinicians and high-quality
care.
We
focus on the acute telemedicine industry. Access to timely care is essential to improved health outcomes, but the complexity in
the operating environment for acute telemedicine creates significant barriers to entry. Technology enablers and network reliability
are critical to connect remote specialists to patients and bedside providers within minutes. Additionally, predictive analytics,
actionable data, a flexible decision engine and workflow assurance facilitate rapid clinician deployment and intelligent support
in prioritizing critical patient needs. An effective telemedicine platform also must be integrated across hospitals and health
systems yet work within the local system hardware and software infrastructure in order to optimize workflow and enhance clinical
outcomes.
Our
cloud-based Telemed IQ technology platform and deployment engine optimizes workflows and supports both scheduled and on-demand
telemedicine evaluations via any web-enabled device, at any care location, across the care continuum. Our platform is a fully
integrated and configurable technology solution that seamlessly combines voice, video, imaging, electronic medical record (EMR)
integration, clinical workflow optimization, clinical resource management, analytics, predictive modeling and other reporting
tools. As an enterprise offering, Telemed IQ allows hospitals, health systems and other healthcare organizations the ability to
provide telemedicine programs either with their own clinical team or in conjunction with our affiliated network of established,
board-certified physicians and other provider specialists. Our affiliated national provider network is comprised of more than
170 board-certified neurologists, psychiatrists and intensivists, representing a critical mass of scarce clinical resources ready
for deployment and collaboration at health facilities nationwide. Telemedicine has been growing rapidly over the last several
years and this growth has accelerated as a result of the COVID-19 pandemic, leading to unprecedented change in the way healthcare
is delivered both in the United States and around the world.
We
have experienced significant growth since the founding of our business in 2004. We derive our revenues primarily from hospitals
and health systems, physician groups and government clients. Our clients generally enter into multi-year agreements where they
pay us a fixed monthly fee for the availability to perform a pre-determined number of consults. If our clients exceed that fixed
monthly allotment, we charge a per consult rate for any subsequent consultations during that period. In 2020, approximately 64%
of our revenues were from fixed monthly fees. Clients may also choose to license the Telemed IQ platform as a stand-alone software-as-a-service
(SaaS) solution for virtualizing their own clinician networks. In these instances, we receive a subscription license fee for each
clinician that uses our platform. Although revenues from Telemed IQ subscription license fees have been immaterial to date, they
have been increasing in recent periods and we plan to continue to invest in developing these revenue streams to address our market
opportunity. Recently, our affiliated provider network began enrolling with and seeking payment from certain payers where professional
services delivered are eligible for reimbursement under payer programs.
COVID-19
Impact on Telemedicine
In
January 2020, the United States Department of Health and Human Services (“HHS”) declared the Novel Coronavirus
Disease 2019 (“COVID-19”) a public health emergency and has renewed this determination several times, most recently
in January 2021. In March 2020, the World Health Organization also declared COVID-19 a pandemic. The COVID-19 pandemic has
negatively impacted the global economy, disrupted global supply chains and created significant volatility and disruption of global
financial markets. In response, many countries, including the United States, have implemented business closures and restrictions,
stay-at-home and social distancing ordinances and similar measures to combat and contain the spread of the pandemic. While some
of these restrictions have been lifted or eased in many jurisdictions as the rates of COVID-19 infections have decreased or stabilized,
a resurgence of COVID-19 and the discovery of various new COVID-19 variants in some markets has slowed, halted or reversed the
reopening process altogether. Although the rollout of COVID-19 vaccines is currently underway in the United States, we expect
that it will take significant time before the vaccines are widely available on a significant scale.
The
COVID-19 pandemic has had a significant impact on the telemedicine market by increasing utilization, awareness and acceptance
among patients and providers. In the current environment, telemedicine has been promoted at the highest levels of government as
a key tool for on-going healthcare delivery while infection control and government orders require individuals to shelter in-place
or remain socially distant. Telemedicine provides access to care when access to healthcare facilities are limited due to state-mandated
stay-at-home orders and general patient fear of traditional in-person visits. Moreover, as the clinicians themselves were quarantined
or otherwise relegated to their homes due to safety issues, telemedicine provided a solution for remote providers to continue
care for patients and for hospitals to access additional specialists to augment remaining staff. During the COVID-19 public health
emergency, the U.S. Congress and the Centers for Medicare and Medicaid Services (“CMS”) significantly reduced regulatory
and reimbursement barriers for telemedicine. As a result, we believe telemedicine spending increased starting in the second quarter
of 2020, and we expect this trend to continue after the public health emergency. In addition to Medicare and Medicaid, many states
have issued executive orders or even permanent legislation removing or reducing the regulatory and reimbursement barriers for
telemedicine.
Our
Stakeholders
We
deliver value to all our stakeholders — the hospital, physician and patient.
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Hospitals:
We provide hospitals with efficient, collaborative high-quality care at a lower cost. We enable hospitals to retain
high-value capabilities benefiting their communities, such as stroke care, to avoid costly backlogs for psychiatric
evaluations in emergency departments, and to improve patient quality of care, through timely access to specialized
resources.
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Physician
Groups: We enable physician groups to more effectively deploy
clinical capital. By doing so, physician groups can better optimize scarce and expensive
clinical resources to better match clinician supply to patient demand and improve their
productivity and profitability.
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Patients: We
provide patients with access to quality care when and where it is needed. We ensure patients have access to scarce clinical
specialists and rapid intervention to address acute procedures for better outcomes.
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Our
Telemed IQ SaaS Platform
Adapting
the acute care workflow to telemedicine involves a complex orchestration between patient, remote physician, bedside health provider
and the consult coordination experts. All of these participants are mediated by a low-code, highly configurable software platform,
which features a configurable decision engine, matching patients and physicians and coordinating the various stages of the procedure
and follow-up.
Illustrative
example:
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Patient
presents in the emergency room with stroke symptoms.
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Onsite
clinician initiates a consult request to a teleNeurologist using our Telemed IQ platform.
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Our
configurable decision engine prioritizes the consult given clinically based acuity and
required response time data points.
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Simultaneously,
the platform scores and ranks the physicians who are eligible to handle this consult.
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After
the most appropriate and available teleNeurologist is selected, contacted and engaged
on our Telemed IQ platform, the physician evaluates the patient over an automated video
connection. Through our platform, the physician views the same images that are available
in the hospital and collaborates with the onsite clinicians for the patient’s care.
Upon completion of the consultation, evaluation notes are seamlessly transferred via
the Telemed IQ into the patient record of the hospital’s electronic medical record.
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Our
Solution
Acute
care is a complex and heterogeneous environment within a single hospital and every hospital within a larger integrated delivery
network can have its own unique workflows. To operate in this environment, we need to be flexible, adapting to these workflows
and the technology infrastructure. We built our platform technology and solutions around this premise and have successfully addressed
this complexity. As a result, we can enable varying provider-to-patient and provider-to-provider interactions across different
specialties, provider groups, locations and technology infrastructure. Our solution supports both scheduled and on-demand telemedicine
evaluations, can be deployed across our network of board-certified physicians and other provider specialists, third-party clinicians
or both, and can run on any telemedicine endpoint at any location. All of these capabilities have been built into our cloud-based
Telemed IQ technology platform. We leverage this platform across three different configurations that we sell to the market.
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Core
Services: We integrate the Telemed IQ SaaS platform with our
own consult coordination center and provider network of neurologists, psychiatrists and
intensivists to provide a complete, turnkey acute telemedicine solution.
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Managed
Services: We provide the combination of our Telemed IQ SaaS
platform with our consult coordination center and the client integrates these services
with its own or other third-party clinicians. Our platform currently enables more than
20 specialties.
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Telemed
IQ SaaS Platform: We provide our platform by itself to health
systems and other provider groups that want to incorporate their own consult coordination
center and clinician networks.
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Our
Offerings
Core
Services: We integrate our Telemed IQ SaaS platform, consult coordination center and physician network
of neurologists, psychiatrists and intensivists to provide a turnkey acute telemedicine solution that addresses the clinical provisioning
and financial needs of our clients. The benefits of our core services are to rapidly provide access to scarce physicians and other
provider specialists to help our hospital partners increase access to specialist care, improve outcomes for their patients, retain
high-value capabilities, reduce costs and enable clients to care for more clinically complex cases.
Managed
Services: We provide the combination of our Telemed IQ SaaS platform with our consult coordination
center and the client integrates these services with its own or other third-party physicians. This flexible approach enables our
clients to optimize the provisioning of their valuable clinical resources across a broad geography utilizing a proven and scaled
telemedicine platform that is configurable for their needs on a multi-specialty basis. We currently enable more than 20 specialties
on our platform, which can support additional specialties as needed by our clients.
Telemed
IQ SaaS Platform: We provide our Telemed IQ platform on a standalone basis as a SaaS solution to health
systems and other provider groups that want to incorporate their own consult coordination center and physician resources. This
subscription-based model allows clients to fully leverage their investments in transfer, call and coordination centers to manage
and facilitate telemedicine interactions across their enterprise, using a technology platform that was purpose-built to support
the complex and unique needs of an acute patient care setting.
Technology
Our
Telemed IQ SaaS platform was purpose-built to run our acute care services business. We developed a scaled, configurable platform
with sophisticated functionality to meet our clinical, financial and operational needs. Our clients benefit from our experience,
data analysis, continuous enhancements and best practices. Our Telemed IQ platform helps our clients achieve their clinical, financial
and operational goals by facilitating the efficient deployment of clinical resources to where it is needed most. Our platform
can be extended to other specialties and service lines, based on the client’s needs, and has been utilized across more than
fifteen specialties with a high degree of customization. Clients can deploy the platform with their own network of clinicians,
our network of board-certified physicians and other provider specialists, third-party clinicians, or any combination thereof.
Our
low-code development platform provides us with a significant competitive advantage. We can conceptualize, configure, and deploy
new workflows and clinical service lines rapidly, adding value to our clients and facilitating growth. Our browser-based platform
lets clinicians conduct telemedicine evaluations using a laptop, tablet or phone application on iOS and Android platforms. We
offer two-way integration with electronic medical record systems and have received formal certification from both Epic and Cerner.
To
optimize the assignment of clinicians to the telemedicine consult, our platform uses multiple automated decision support engines
that sort incoming consults according to client-guided custom priority rules. The decision support engines determine the most
appropriate clinician who can and should take the consult based on each client’s predetermined rules. Our platform also
manages the structured communication between the clinician initiating the consult and the clinician accepting the consult assigned
action.
Our
Telemed IQ platform captures a significant volume of clinical, financial and operational data that is utilized on a de-identified
basis to provide our clients with actionable data analytics and insights. We also enable our clients to run analyses and benchmark
their performance against similar or geographically proximate organizations. We believe our data analytic tools and transparency
fosters trust among our clients and helps optimize their workflow while improving quality of care, throughput, response time,
and productivity.
Scalability
and Security
We
host our applications and serve our clients from several cloud-based data centers, including those operated by AWS, which are
designed to support high levels of availability and have redundant subsystems and compartmentalized security zones. Our data center
facilities employ advanced measures to ensure physical integrity, including redundant power and cooling systems and advanced fire
and flood prevention. We have implemented telehealth industry-standard processes, policies and tools across our software development
and network administration, including regularly scheduled vulnerability scanning and third-party penetration testing in order
to reduce the risk of vulnerabilities in our system. We also have achieved HITRUST CSF security certification, a recommended framework
trusted by many health systems and hospitals to manage risk.
We
have achieved over 99.99% uptime over the 12 months ended December 31, 2020. We monitor our systems for any signs of trouble and
take precautions as necessary. Systems transmit encrypted backup files and logs over secure connections to multiple storage devices.
Operations
Our
implementation, training, clinical provisioning, credentialing, client service and technical teams work collaboratively to onboard
new clients and efficiently execute acute care telemedicine consultation requests.
Implementation
and Training
We
can deploy our solution rapidly, in less than 72 hours, as we demonstrated during the COVID-19 pandemic. In the ordinary course,
a typical installation requires approximately 90 to 120 days, depending on client availability. We provide training for our
clients to ensure a seamless transition to our telemedicine services. Prior to any implementation, we analyze our clients’
workflow and develop an implementation plan that meets their objectives and incorporates industry best practices.
Clinical
Provisioning
Our
clinical provisioning team matches clinical supply to demand by focusing on both our client’s long-term and short-term staffing
needs. We analyze historical data and use our proprietary and predictive analytics and tools to evaluate each clinical service
line to project consult demand in order to assess the number of specialists needed for each hour of the day and for each day of
the week. We continuously monitor and analyze utilization data from across the country to identify patterns, surges and spikes
and adjust coverage as necessary. We also use a variety of data sources and analytics to strategically drive our long-term staffing
strategy and scale our practice in advance of demand.
Credentialing,
Licensing, and Privileging
Acute
telemedicine is different from consumer telehealth offerings because physicians must be both licensed in the state where the patient
is located and be privileged at the healthcare facility where the patient is being treated. These requirements create a highly
complex compliance environment, because there is significant variability in the licensing and credentialing requirements and procedures
mandated by individual state licensing boards and related lead times. At the facility level, the administrative burden associated
with credentialing and privileging is a resource-intensive process. We ensure that our network of board-certified physicians and
other provider specialists acquire and maintain the qualifications required for their specialty and receive the licenses and privileges
necessary to practice across multiple states and facilities in a timely manner. We have established rigorous processes and policies
that allow us to meet the expectations of our clients and comply with applicable federal, state and accreditation standards. Every
physician who applies for privileges is reviewed by a group of peers in accordance with applicable regulatory and accreditation
requirements. We currently manage over 2,600 licenses and 13,700 privileges on behalf of our network physicians.
Consult
Coordination Center
The
critical nature of our work often requires physicians to make life-saving decisions shortly after interacting with a health facility
or patient. Every inbound request and consultation is monitored by a team of consult coordination experts. These experts are responsible
for monitoring and managing the efficient execution of our services from the initial consult request through preparation, physician
assignment, and post evaluation documentation on a 24-hour, 7-days-a-week, 365-days-a-year basis. Our technology solution empowers
the team managing this capability with tools to manage consult flow, prioritize by consult severity and ensure that the technology,
physician, bedside provider and patient are ready for clinical interaction. All of our communications take place in real-time
providing physicians and other provider specialists with immediate updates around patient status. Appropriate metrics are captured
regarding telemedicine consults for quality assurance purposes and evaluation in quality care and client satisfaction.
Quality
We
are focused on providing the highest level of clinical and operational quality. We have developed a comprehensive quality management
program that supports evidence-based practices, tracks client satisfaction levels and encourages continuous improvement of telemedicine
services. Our clinical leaders regularly review industry accepted standards and when appropriate, make changes to our processes,
documentation standards and templates. As new practice standards are introduced, our network of board-certified physicians and
other provider specialists review these standards and adapt them for national telemedicine practice. Our network physicians and
other specialists are continuously trained and evaluated to appropriately integrate and utilize these updated practice standards.
In
2006, we were the first telemedicine organization to earn The Joint Commission’s Gold Seal of Approval for Ambulatory Health
Care Accreditation, a status we have retained since that time. Similar to our hospital clients, we are evaluated for compliance
with ambulatory care standards, including coordination of care, physician credentialing, monitoring of clinical quality, operational
infrastructure, security and emergency procedures. Since 2019, we have been accredited for telemedicine by URAC (formerly known
as the ClearHealth Quality Institute). Our processes undergo regular review by The Joint Commission and URAC as part of their
ongoing accreditation processes.
Sales
and Marketing
We
have a team of experienced sales executives who are primarily responsible for selling our core solutions and services directly
to hospitals and health systems. Our team is organized into geographic territories and supported by clinical experts, technical
experts, business development and lead-generation managers. In addition, we have developed channel clients who incorporate our
platform as part of a model that combines on-site staffing solutions with telemedicine.
Our
marketing program supports our growth and lead generation though content development, brand awareness, search engine optimization,
field marketing events, integrated campaigns, industry relations and public media.
Research
and Development
Our
ability to continue to differentiate and enhance our platform depends on our capacity to continue to introduce new services, technologies
and functionality. Our product development team, which as of December 31, 2020, consisted of 30 employees, is responsible for
the design, development, testing and certification of our solution. We are a client-led organization that has invested heavily
in our strategic product management team, low-code development platform, network of industry relationships and innovative infrastructure.
We focus our research and development spend on delivering new products and further enhancing the functionality, performance and
flexibility of our solution.
Competition
The
telemedicine market is rapidly evolving and highly competitive. We expect competition to intensify in the future as existing competitors
and new entrants introduce new telemedicine services and software platforms or other technology to U.S. healthcare providers,
particularly hospitals and healthcare systems. We currently face competition from a range of companies, including other incumbent
providers of acute care telemedicine consultation services and specialized software providers that are continuing to grow and
enhance their service offerings and develop more sophisticated and effective transaction and service platforms. In addition, large,
well-financed healthcare providers have in some cases developed their own telemedicine services and technologies utilizing their
own and third-party platforms and may provide these solutions to their patients.
While
there are many competitors in our industry, many began from a hardware-centric focus, with the goal of extending and integrating
their devices into hospitals. We approached the development of our Telemed IQ SaaS platform differently by focusing on optimizing
a large network of board-certified physicians and other provider specialists across numerous complex workflows. As a result, configurability,
modularity and optimization became imperative and we subsequently made these capabilities available on a low-code development
platform to address the configurability needs of our clients.
We
believe we compete favorably based on the following key competitive factors for our industry:
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access
to a broad network of established, board-certified physicians and other provider specialists;
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purpose-built
acute care platform with highly configurable workflows;
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demonstrated
scalability;
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clinical
and service quality;
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reporting,
analytics and benchmarking;
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Tele-Physicians
Practices
We
support and coordinate the services of our affiliated clinician network through administrative support services agreements or
similar arrangements (“Administrative Agreements”) with six independent professional entities: Tele-Physicians, P.C.
(d/b/a California Tele-Physicians), Tele-Physicians, P.C. (d/b/a Georgia Tele-Physicians), Tele-Physicians, P.C. (d/b/a New Jersey
Tele-Physicians), Tele-Physicians, P.A. (d/b/a Texas Tele-Physicians), JSA Health California PC and JSA Health Texas PLLC (collectively,
the “Tele-Physicians Practices”). The Tele-Physician Practices are 100% physician-owned and employ or contract with
physicians for the clinical and professional services provided to clients of ours and the Tele-Physicians Practices. Under the
Administrative Agreements, we have agreed to serve as the sole and exclusive administrator of all non-clinical, day-to-day operations
and business functions required for the administrative operation of each Tele-Physicians Practice, including business support
services, contracting support, accounting, billing and payables support and technology support, so that each Tele-Physicians Practice
may provide to its clients professional medical diagnosis, evaluation and therapeutic intervention services in certain specialty
areas through telemedicine consultations. The Administrative Agreements require the Tele-Physicians Practices to maintain the
state licensure and other credentialing requirements of its physicians and professional liability insurance covering each of its
physicians. We separately carry a medical professional liability insurance policy. Under each of the Administrative Agreements,
the applicable Tele-Physicians Practice pays us a monthly administrative fee of a fixed dollar amount multiplied by the average
number of client facilities then under contract with the Tele-Physicians Practice, plus certain direct costs incurred by us on
behalf of the Tele-Physicians Practice. Typically, the Administrative Agreements have an initial five-year term and automatic
annual extensions thereafter. Unless earlier terminated upon mutual agreement of the parties or unilaterally by a party following
the commencement of bankruptcy or liquidation proceedings by the non-terminating party, a material breach of the applicable Administrative
Agreement by the non-terminating party or otherwise pursuant to the terms thereof, each of the Administrative Agreements automatically
renews for a one-year term, unless either party to the applicable services agreement delivers written notice of its intent not
to renew at least 90 days prior to the expiration of the preceding term. The Tele-Physicians Practices are considered variable
interest entities and their financial results are included in our consolidated financial statements. See Note 5 of our consolidated
financial statements included elsewhere in this report.
Intellectual
Property
We
believe that our intellectual property rights are valuable and important to our business. We primarily rely on a combination of
trademarks, copyrights, trade secrets, intellectual property assignment agreements, confidentiality procedures, nondisclosure
agreements and employee nondisclosure and invention assignment agreements and other similar measures to establish and protect
our intellectual property and internally developed technology, including our Telemed IQ software platform. Our trademarks include
SOC Telemed, marks for our acquired businesses, and various marketing slogans. Although we do not currently hold a patent for
Telemed IQ, we continually assess the most appropriate methods of protecting our intellectual property and may decide to pursue
available protections in the future. However, these intellectual property rights and procedures may not prevent others from competing
with us. Despite our efforts to protect our intellectual property rights, unauthorized parties may attempt to copy aspects of
our solution or to obtain and use information that we regard as proprietary, and may also attempt to develop similar technology
independently. We may be unable to obtain, maintain and enforce the intellectual property rights on which our business depends,
and assertions by third parties that we violate their intellectual property rights could harm our business.
Regulatory
Environment
Our
operations are subject to comprehensive United States federal, state and local regulation in the jurisdictions in which we
do business. The laws and rules governing our business and interpretations of those laws and rules continue to expand and become
more restrictive each year and are subject to frequent change, especially health regulatory requirements. Our ability to operate
profitably will depend in part upon our ability, and that of our affiliated provider network, to operate in compliance with applicable
laws and rules. Those laws and rules continue to evolve, and we therefore devote significant resources to monitoring developments
in healthcare regulation. As the applicable laws and rules change, we are likely to make conforming modifications in our business
processes from time to time. We cannot be assured that a review of our business by courts or regulatory authorities will not result
in determinations that could adversely affect our operations or that the healthcare regulatory environment will not change in
a way that restricts our operations.
Provider
Licensing, Medical Practice, Telemedicine Standards and Related Laws and Guidelines
The
practice of medicine is subject to various federal, state and local laws, regulations and approvals, relating to, among other
things, health provider licensure, adequacy and continuity of medical care, medical practice standards (including specific requirements
when providing healthcare utilizing telemedicine technologies and consulting services among providers), medical records maintenance,
personnel supervision, and prerequisites for the prescription of medication. The application of some of these laws to telemedicine
is unclear and subject to differing interpretation. Further, laws and regulations specific to delivering medical services utilizing
telemedicine technologies continues to evolve with some states incorporating modality and consent requirements for certain telemedicine
encounters.
U.S.
Corporate Practice of Medicine; Fee-Splitting
We
contract with physician-owned professional associations and professional corporations to make available coordinated telemedicine
services on our platform. In connection with these arrangements, we administer all non-clinical aspects of the telemedicine services
to support the independent professional associations, professional corporations, and their health providers, including billing,
scheduling and a wide range of other administrative and support services, and they pay us a pre-determined amount for those services.
These contractual relationships are subject to various state laws that prohibit fee-splitting (sharing of professional services
income with nonprofessionals) or the practice of medicine by lay entities or unlicensed persons.
State
corporate practice of medicine and fee-splitting laws vary from state to state and are not always consistent among states. In
addition, these requirements are subject to broad powers of interpretation, enforcement discretion by state regulators, and, in
some cases, dated, yet still valid case law. Some of these requirements may apply to us or our affiliated provider network even
if we do not have a physical presence in the state, based solely on the engagement of a provider licensed in the state or the
provision of telemedicine to a resident of the state. However, regulatory authorities or other parties, including providers in
our affiliated provider network, may assert that, despite these arrangements, we are engaged in the corporate practice of medicine
or that our contractual arrangements with affiliated physician groups constitute unlawful fee-splitting. In this event, failure
to comply could lead to adverse judicial or administrative action against us and/or our providers, civil or criminal penalties,
receipt of cease-and-desist orders from state regulators, loss of provider licenses, or the need to make changes to the arrangements
with our affiliated provider network; each of which could interfere with our business or prompt other adverse consequences.
U.S.
Federal and State Fraud and Abuse Laws
Federal
Stark Law
Our
affiliated provider network may be subject to the federal self-referral prohibitions, commonly known as the Stark Law. Where applicable,
this law prohibits a physician from referring beneficiaries of certain government programs to an entity providing “designated
health services” if the physician or a member of such physician’s immediate family has a “financial relationship”
with the entity, unless an exception applies. The penalties for violating the Stark Law include the denial of payment for services
ordered in violation of the statute, mandatory refunds of any sums paid for such services, civil penalties for each violation,
and possible exclusion from future participation in the federally funded healthcare programs. A person who engages in a scheme
to circumvent the Stark Law’s prohibitions may be fined for each applicable arrangement or scheme. The Stark Law is a strict
liability statute, which means proof of specific intent to violate the law is not required. In addition, the government and some
courts have taken the position that claims presented in violation of the various statutes, including the Stark Law can be considered
a violation of the federal False Claims Act (described below) based on the contention that a provider impliedly certifies compliance
with all applicable laws, regulations and other rules when submitting claims for reimbursement. A determination of liability under
the Stark Law could harm our business.
Federal
Anti-Kickback Statute
We
are also subject to the federal Anti-Kickback Statute. The Anti-Kickback Statute is broadly worded and prohibits the knowing and
willful offer, payment, solicitation or receipt of any form of remuneration in return for, or to induce, (i) the referral
of a person covered by Medicare, Medicaid or other governmental programs, (ii) the furnishing or arranging for the furnishing
of items or services reimbursable under Medicare, Medicaid or other governmental programs or (iii) the purchasing, leasing
or ordering or arranging or recommending purchasing, leasing or ordering of any item or service reimbursable under Medicare, Medicaid
or other governmental programs. Certain federal courts have held that the Anti-Kickback Statute can be violated if “one
purpose” of a payment is to induce referrals. In addition, a person or entity does not need to have actual knowledge of
this statute or specific intent to violate it to have committed a violation, making it easier for the government to prove that
a defendant had the requisite state of mind or “scienter” required for a violation. Moreover, the government may assert
that a claim including items or services resulting from a violation of the Anti-Kickback Statute constitutes a false or fraudulent
claim for purposes of the False Claims Act, as discussed below. Violations of the Anti-Kickback Statute can result in exclusion
from Medicare, Medicaid or other governmental programs as well as civil and criminal penalties, including fines per violation
and damages of up to three times the amount of the unlawful remuneration, and imprisonment of up to ten years. Imposition of any
of these remedies could harm our business. In addition to a few statutory exceptions, the U.S. Department of Health and Human
Services Office of Inspector General, or OIG, has published safe harbor regulations that outline categories of activities deemed
protected from prosecution under the Anti-Kickback Statute provided all applicable criteria are met. The failure of a financial
relationship to meet all of the applicable safe harbor criteria does not necessarily mean that the particular arrangement violates
the Anti-Kickback Statute. However, conduct and business arrangements that do not fully satisfy each applicable safe harbor may
result in increased scrutiny by government enforcement authorities, such as the OIG.
False
Claims Act
Both
federal and state government agencies have continued civil and criminal enforcement efforts as part of numerous ongoing investigations
of healthcare companies and their executives and managers. Although there are a number of civil and criminal statutes that can
be applied to healthcare providers, a significant number of these investigations involve the federal False Claims Act. These investigations
can be initiated not only by the government but also by a private party asserting direct knowledge of fraud. These “qui
tam” whistleblower lawsuits may be initiated against any person or entity alleging such person or entity has knowingly or
recklessly presented, or caused to be presented, a false or fraudulent request for payment from the federal government, or has
made a false statement or used a false record to get a claim approved. In addition, the improper retention of an overpayment for
60 days or more is also a basis for a False Claim Act action. Penalties for False Claims Act violations include fines for
each false claim, plus up to three times the amount of damages sustained by the federal government. A False Claims Act violation
may provide the basis for exclusion from the federally funded healthcare programs. In addition, some states have adopted similar
fraud, whistleblower and false claims provisions.
State
Fraud and Abuse Laws
Most
states in which we operate have also adopted similar fraud and abuse laws as described above. The scope of these laws and the
interpretations of them vary from state to state and are enforced by state courts and regulatory authorities, each with broad
discretion. Some state fraud and abuse laws apply to items or services reimbursed by any payor, including patients and commercial
insurers, not just those reimbursed by a federally funded healthcare program. A determination of liability under such state fraud
and abuse laws could result in fines and penalties and restrictions on our ability to operate in these jurisdictions.
Other
Healthcare Laws
The
federal Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic
and Clinical Health Act, or HITECH, and their implementing regulations, which we collectively refer to as HIPAA, established several
separate criminal penalties for making false or fraudulent claims to insurance companies and other non-governmental payors of
healthcare services. Under HIPAA, these two additional federal crimes are: “Healthcare Fraud” and “False Statements
Relating to Healthcare Matters.” The Healthcare Fraud statute prohibits knowingly and recklessly executing a scheme or artifice
to defraud any healthcare benefit program, including private payors. A violation of this statute is a felony and may result in
fines, imprisonment or exclusion from government sponsored programs. The False Statements Relating to Healthcare Matters statute
prohibits knowingly and willfully falsifying, concealing or covering up a material fact by any trick, scheme or device or making
any materially false, fictitious or fraudulent statement in connection with the delivery of or payment for healthcare benefits,
items or services. A violation of this statute is a felony and may result in fines or imprisonment. These criminal statutes punish
certain conduct resulting in the submission of claims to private payors that may also implicate the federal False Claims Act if
resulting in claims to governmental health programs.
In
addition, the Civil Monetary Penalties Law imposes civil administrative sanctions for, among other violations, inappropriate billing
of services to federally funded healthcare programs and employing or contracting with individuals or entities who are excluded
from participation in federally funded healthcare programs. Moreover, a person who offers or transfers to a Medicare or Medicaid
beneficiary any remuneration, including waivers of co-payments and deductible amounts, that the person knows or should know is
likely to influence the beneficiary’s selection of a particular provider, practitioner or supplier of Medicare or Medicaid
payable items or services may be liable for civil monetary penalties for each wrongful act. Moreover, in certain cases, providers
who routinely waive copayments and deductibles for Medicare and Medicaid beneficiaries without appropriate justification can also
be held liable under the federal Anti-Kickback Statute and False Claims Act, which can impose additional penalties. One of the
statutory exceptions to the prohibition is non-routine, unadvertised waivers of copayments or deductible amounts based on individualized
determinations of financial need or exhaustion of reasonable collection efforts. The OIG emphasizes, however, that this exception
should only be used occasionally to address special financial needs of a particular patient. Although this prohibition applies
only to federal healthcare program beneficiaries, the routine waivers of copayments and deductibles offered to patients covered
by commercial payers may implicate applicable state laws related to, among other things, unlawful schemes to defraud, excessive
fees for services, tortious interference with patient contracts and statutory or common law fraud.
U.S.
Federal and State Health Information Privacy and Security Laws
There
are numerous U.S. federal and state laws and regulations related to the privacy and security of personally identifiable information,
or PII, including health information. In particular, HIPAA establishes privacy and security standards that limit the use and disclosure
of protected health information, or PHI, and require the implementation of administrative, physical, and technical safeguards
to ensure the confidentiality, integrity and availability of individually identifiable health information in electronic form.
Our affiliated network providers and our hospital, health system and other provider clients are all regulated as covered entities
under HIPAA. Since the effective date of the HIPAA Omnibus Final Rule on September 23, 2013, HIPAA’s requirements are also
directly applicable to the independent contractors, agents and other “business associates” of covered entities that
create, receive, maintain or transmit PHI in connection with providing services to covered entities. SOC Telemed is a business
associate under HIPAA when we are working on behalf of our affiliated medical groups and hospital, health system, and other provider
clients.
Violations
of HIPAA may result in civil and criminal penalties. We must also comply with HIPAA’s breach notification rule. Under the
breach notification rule, covered entities must notify affected individuals without unreasonable delay in the case of a breach
of unsecured PHI, which may compromise the privacy, security or integrity of the PHI. In addition, notification must be provided
to the HHS and the local media in cases where a breach affects more than 500 individuals. Breaches affecting fewer than 500 individuals
must be reported to HHS on an annual basis. The regulations also require business associates of covered entities to notify the
covered entity of breaches by the business associate.
State
attorneys general also have the right to prosecute HIPAA violations committed against residents of their states. While HIPAA does
not create a private right of action that would allow individuals to sue in civil court for a HIPAA violation, its standards have
been used as the basis for the duty of care in state civil suits, such as those for negligence or recklessness in misusing personal
information. In addition, HIPAA mandates that HHS conduct periodic compliance audits of HIPAA covered entities and their business
associates for compliance. It also tasks HHS with establishing a methodology whereby harmed individuals who were the victims of
breaches of unsecured PHI may receive a percentage of the Civil Monetary Penalty fine paid by the violator. In light of the HIPAA
Omnibus Final Rule, recent enforcement activity, and statements from HHS, we expect increased federal and state HIPAA privacy
and security enforcement efforts.
HIPAA
also required HHS to adopt national standards establishing electronic transaction standards that all healthcare providers must
use when submitting or receiving certain healthcare transactions electronically.
Many
states in which we operate and in which patients of our clients reside also have laws that protect the privacy and security of
sensitive and personal information, including health information. These laws may be similar to or even more protective than HIPAA
and other federal privacy laws. For example, the laws of the State of California, in which we operate, are more restrictive than
HIPAA. Where state laws are more protective than HIPAA, we must comply with the state laws we are subject to, in addition to HIPAA.
In certain cases, it may be necessary to modify our planned operations and procedures to comply with these more stringent state
laws. Not only may some of these state laws impose fines and penalties upon violators, but also some, unlike HIPAA, may afford
private rights of action to individuals who believe their personal information has been misused. In addition, state laws are changing
rapidly, and there is discussion of a new federal privacy law or federal breach notification law, to which we may be subject.
In
addition to HIPAA, state health information privacy and state health information privacy laws, we may be subject to other state
and federal privacy laws, including laws that prohibit unfair privacy and security practices and deceptive statements about privacy
and security and laws that place specific requirements on certain types of activities, such as data security and texting.
In
recent years, there have been a number of well-publicized data breaches involving the improper use and disclosure of PII and PHI.
Many states have responded to these incidents by enacting laws requiring holders of personal information to maintain safeguards
and to take certain actions in response to a data breach, such as providing prompt notification of the breach to affected individuals
and state officials. In addition, under HIPAA and pursuant to the related contracts that we enter into with our business associates,
we must report breaches of unsecured PHI to our contractual partners following discovery of the breach. Notification must also
be made in certain circumstances to affected individuals, federal authorities and others.
Reimbursement
Medicare
The
Medicare program offers beneficiaries different ways to obtain medical benefits: (i) Medicare Part A, which covers, among
other things, in-patient hospital, SNFs, home healthcare, and certain other types of healthcare services; (ii) Medicare Part
B, which covers physicians’ services, outpatient services, durable medical equipment, and certain other types of items and
healthcare services; (iii) Medicare Part C, also known as Medicare Advantage, which is a managed care option for beneficiaries
who are entitled to Medicare Part A and enrolled in Medicare Part B; and (iv) Medicare Part D, which provides coverage for
prescription drugs that are not otherwise covered under Medicare Part A or Part B for those beneficiaries that enroll.
Our
affiliated provider network is reimbursed by the Part B and Part C programs for certain of the telemedicine services it provides
to Medicare beneficiaries. Medicare coverage for telemedicine services is treated distinctly from other types of professional
medical services and is limited by federal statute and subject to specific conditions of participation and payment pursuant to
Medicare regulations, policies and guidelines, including the location of the patient, the type of service, and the modality for
delivering the telemedicine service, among others.
Medicaid
Medicaid
programs are funded jointly by the federal government and the states and are administered by states (or the state’s designated
managed care or other similar organizations) under approved plans. Our affiliated provider network is reimbursed by certain state
Medicaid programs for certain of the telemedicine services it provides to Medicaid beneficiaries. Medicaid coverage for telemedicine
services varies by state and is subject to specific conditions of participation and payment.
Participation
in Medicare/Medicaid Programs
Participation
in the Medicare, including Medicare Advantage, and Medicaid programs is heavily regulated by federal and state (in the case of
Medicaid) statute, regulation, policy, and guidance protocols. If a provider fails to comply substantially with the requirements
for participating in the programs, the provider’s participation may be terminated and/or civil or criminal penalties may
be imposed. Our affiliated network providers are enrolled with Medicare and certain Medicaid programs, and they also participate
in arrangements administered by commercial payers under the Medicare Advantage program. In the ordinary course of business, we
may from time to time be subject to inquiries, investigations and audits by federal and state agencies that oversee applicable
government program participation. In addition to auditing compliance with program requirements, these audits can trigger, particularly
when issues are identified, investigations, repayments, and requirements under certain of the U.S. Federal and State Fraud and
Abuse Laws described above.
COVID-19
Waivers and Limited Statutory Changes
As
a result of the COVID-19 pandemic, federal and state governments have enacted legislation, promulgated regulations, and taken
other administrative actions intended to assist healthcare providers seeking to utilize telemedicine methods in providing care
to patients during the public health emergency. These measures include temporary relief from certain Medicare conditions of participation
requirements for healthcare providers, temporary relaxation of licensure requirements for healthcare professionals by some states,
temporary relaxation of privacy restrictions for telemedicine remote communications, and temporarily expanding the scope of services
for which Medicare and Medicaid reimbursement is available during the emergency period. These changes have temporarily increased
reimbursement available to our affiliated provider network for telemedicine services provided.
Human
Capital
As
of December 31, 2020, we had 226 employees, including 30 in research and development and 35 in sales, marketing and client success.
Of these employees, all are located in the United States and approximately 53% are female and approximately 47% are male, with
an average tenure across all employees of approximately 3.4 years. None of our employees are represented by a labor union. We
leverage a network of established, board-certified physicians and other provider specialists through our relationships with affiliated
professional entities.
Our
human capital management objective is to attract, retain and develop talent to deliver on our corporate strategy. We manage our
human capital through the following programs:
Employee
Health and Safety and COVID-19—During the COVID-19 pandemic, our primary focus has been on the safety and well-being
of our employees and their families. In response to the pandemic, we mandated that our employees work from home, with limited
exceptions of essential employees onsite. As the pandemic continues, the health and well-being of our workforce remains our top
priority while we ensure productivity while working from home.
Compensation
and Benefits—Our compensation and benefits program is designed to attract, retain and motivate employees. We offer competitive
base salaries and a variety of short-term, long-term and commission-based incentive compensation programs to reward performance
relative to key strategic and financial metrics. We also offer comprehensive benefit options, including retirement savings plans,
medical insurance, prescription drug benefits, dental insurance, vision insurance, accident and critical illness insurance, life
and disability insurance, health savings accounts, flexible spending accounts and legal insurance.
Engagement—We
believe in continual improvement and use employee feedback to drive and improve processes and programs that support our clients
and ensure a deep understanding of our employees’ experience. We conduct a confidential employee survey each year.
Diversity,
Equity & Inclusion (“DEI”)—We believe a diverse workforce and equitable and inclusive working environment
are key factors in achieving better outcomes across all levels of our business. We value diverse perspectives and are proud of
our diverse representation throughout the organization. To further this, we are launching a DEI Council in 2021 to generate ideas
on how we can continue to create an inclusive, equitable and diverse environment and measure progress. We support employee-led
efforts, and the DEI Council will be comprised of employees from across the Company. We believe it is equally important that leadership
is engaged, and the DEI Council will be sponsored by our Chief Executive Officer and Chief Human Resources Officer, who have expressed
commitment and support of increasing our DEI initiatives.
Also
see the section entitled “Risk Factors—Risks Related to Our Business and Industry—We depend on our senior
management team, and the loss of one or more of these employees or an inability to attract and retain qualified key personnel
could harm our business” under Part I, Item 1A of this report.
Available
Information
We
file annual, quarterly and current reports, proxy statements and other information with the SEC. Our SEC filings are available
to the public over the internet at the SEC’s website at www.sec.gov. Our SEC filings are also available free of charge on
the Investor Relations portion of our website at soctelemed.com as soon as reasonably practicable after they are filed with or
furnished to the SEC. Our website and the information contained on or through that site are not incorporated into this report.
All website addresses in this report are intended to be inactive textual references only.
Our
business and financial results are subject to various risks and uncertainties including those described below. You should consider
carefully the risks and uncertainties described below, together with all of the other information in this report, including the
section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and our
consolidated financial statements and related notes. Our business, results of operations, financial condition, and prospects could
also be harmed by risks and uncertainties that are not presently known to us or that we currently believe are not material. If
any of these risks actually occur, our business, results of operations, financial condition, and prospects could be materially
and adversely affected. Unless otherwise indicated, references in these risk factors to our business being harmed will include
harm to our business, reputation, brand, financial condition, results of operations, and prospects. In such event, the market
price of our securities could decline.
Risks
Related to Our Business and Industry
We
operate in a competitive industry, and if we are not able to compete effectively, our business, financial condition, and results
of operations will be harmed.
The
telemedicine market is rapidly evolving and highly competitive. We expect competition to intensify in the future as existing competitors
and new entrants introduce new telemedicine services and software platforms or other technology to U.S. healthcare providers,
particularly hospitals and healthcare systems. We currently face competition from a range of companies, including other incumbent
providers of telemedicine consultation services and specialized software providers, that are continuing to grow and enhance their
service offerings and develop more sophisticated and effective transaction and service platforms. In addition, large, well-financed
healthcare providers have in some cases developed their own telemedicine services and technologies utilizing their own and third-party
platforms and may provide these solutions to their patients. Electronic medical record vendors could build telemedicine functionality
directly into their existing systems for healthcare providers instead of utilizing our solution. The surge in interest in telemedicine,
and in particular the relaxation of HIPAA privacy and security requirements, has also attracted new competition from providers
who utilize consumer-grade video conferencing platforms. Competition from specialized telemedicine services and software providers,
healthcare providers and other parties will result in continued pricing pressures, which is likely to lead to price declines in
certain of our services, which could negatively impact our sales, profitability and market share.
Some
of our competitors may have greater name recognition, longer operating histories and significantly greater resources than we do.
Further, our current or potential competitors may be acquired by third parties with greater available resources. As a result,
our competitors may be able to respond more quickly and effectively than we can to new or changing opportunities, technologies,
standards or client requirements and may have the ability to initiate or withstand substantial price competition. In addition,
current and potential competitors have established, and may in the future establish, cooperative relationships with vendors of
complementary products, technologies or services to increase the availability of their solutions in the marketplace. Accordingly,
new competitors or alliances may emerge that have greater market share, a larger client base, more widely adopted proprietary
technologies, greater marketing expertise, greater financial resources and larger sales forces than we have, which could put us
at a competitive disadvantage. Our competitors could also be better positioned to serve certain segments of the telemedicine market,
which could create additional price pressure. In light of these factors, even if our solutions are more effective than those of
our competitors, current or potential clients may accept competitive solutions in lieu of purchasing our solutions. If we are
unable to compete successfully in the telemedicine industry, our business, financial condition and results of operations will
be harmed.
Moreover,
we expect that competition will continue to increase as a result of consolidation in the healthcare industry. Many healthcare
industry participants are consolidating to create integrated healthcare delivery systems with greater market power. As provider
networks and managed care organizations consolidate, thus decreasing the number of market participants, competition to provide
services like ours will become more intense, and the importance of establishing and maintaining relationships with key industry
participants will become greater. These industry participants may try to use their market power to negotiate price reductions
for our telemedicine consultation and platform services. If we are forced to reduce our prices and are unable to achieve a corresponding
reduction in our expenses, our revenues would decrease, which could harm our business.
The
level of demand for and market utilization of our solutions are subject to a high degree of uncertainty.
The
market for telemedicine services and related technology is in the early stages of development and characterized by rapid change.
As telemedicine specialty consultation workflows and related business drivers continue to evolve, the level of demand for and
market utilization of our telemedicine services and platform remain subject to a high degree of uncertainty. Our success will
depend to a substantial extent on the willingness of healthcare organizations to use, and to increase the frequency and extent
of their utilization of, our solutions and our ability to demonstrate the value of telemedicine to healthcare providers. If healthcare
organizations do not recognize or acknowledge the benefits of our telemedicine services or software platform or if we are unable
to reduce healthcare costs or generate positive health outcomes, then the market for our solutions might not develop at all, or
it might develop more slowly than we expect. Similarly, negative publicity regarding patient confidentiality and privacy in the
context of technology-enabled healthcare or concerns about our solutions or the telemedicine market as whole could limit market
acceptance of our solutions. If our clients do not perceive the benefits of our solutions, then our market may not develop at
all, or it may develop more slowly than we expect. Achieving and maintaining market acceptance of our solutions could be negatively
affected by many factors, including:
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the
popularity, pricing and timing of telemedicine consultation services being launched and
distributed by us and our competitors;
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general
economic conditions, particularly economic conditions adversely affecting discretionary
and reimbursable healthcare spending;
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federal
and state policy initiatives impacting the need for and pricing of telemedicine services;
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changes
in client needs and preferences;
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the
development of specialty care practice standards or industry norms applicable to telemedicine
consultation services;
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the
availability of other forms of medical and telemedicine assistance;
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lack
of additional evidence or peer-reviewed publication of clinical evidence supporting the
safety, ease-of-use, cost-savings or other perceived benefits of our solutions over competitive
products or other currently available methodologies;
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perceived
risks associated with the use of our solutions or similar products or technologies generally;
and
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critical
reviews and public tastes and preferences, all of which change rapidly and cannot be
predicted.
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In
addition, our solutions may be perceived by our clients or potential clients to be more complicated or less effective than traditional
approaches, and may be unwilling to change their current healthcare practices. Healthcare providers are often slow to change their
medical treatment practices for a variety of reasons, including perceived liability risks arising from the use of new products
and services and the uncertainty of third-party reimbursement. Accordingly, healthcare providers may not recommend our solutions
until there is sufficient evidence to convince them to alter their current approach. Any of these factors could adversely affect
the demand for and market utilization of our solutions, which would harm our business.
We
have a history of losses and anticipate that we will continue to incur losses in the future. We may never achieve or sustain profitability.
We
have incurred net losses on an annual basis since our inception. We incurred net losses of $49.8 million and $18.2 million for
the years ended December 31, 2020 and 2019, respectively. We had an accumulated deficit of approximately $236.2 million as of
December 31, 2020. We expect our costs will increase substantially in the foreseeable future and our losses will continue as we
expect to invest significant additional funds towards enhancing our services and platform, growing our business and operating
as a public company and as we continue to invest in increasing our hospital and healthcare system client base, expanding our operations,
hiring additional employees, and developing future offerings. These efforts may prove more expensive than we currently anticipate,
and we may not succeed in increasing our revenues sufficiently to offset these higher expenses. Even if we achieve profitability
in the future, we may not be able to sustain profitability in subsequent periods. To date, we have financed our operations principally
from the sale of our equity securities, revenue from sales of our telemedicine consultation services, and the incurrence of indebtedness.
Our cash flow from operations was negative for the years ended December 31, 2020 and 2019, and we may not generate positive cash
flow from operations in any given period. If we are not able to achieve or maintain positive cash flow in the long term, we will
require additional financing, which may not be available on favorable terms or at all or which would be dilutive to our stockholders.
If we are unable to address these risks and challenges successfully as we encounter them, our business may be harmed. Our failure
to achieve or maintain profitability or positive cash flow could negatively affect the value of our Class A common stock.
The
developing and rapidly evolving nature of our business and the markets in which we operate may make it difficult to evaluate our
business.
We
have been creating offerings for the developing and rapidly evolving market for telemedicine services since the founding of our
business in 2004. Our initial focus was on our teleNeurology services and we have since expanded our services to include other
specialties and offerings. For example, we have started offering our Telemed IQ telemedicine software platform to hospitals and
healthcare systems independent of the utilization of our provider network, and our sales team has less experience marketing this
service. Accordingly, we have a relatively limited operating history with our current solutions and business model, which makes
it difficult to evaluate our business and prospects. In particular, because we depend in part on market acceptance of our newer
services, including our Telemed IQ software platform, it is difficult to evaluate trends that may affect our business and whether
our expansion will be profitable. You should consider our business and prospects in light of the risks and difficulties we encounter
or may encounter. These risks and difficulties include those frequently experienced by growing companies in rapidly changing industries,
such as determining appropriate investments of our limited resources, market adoption of our existing and future solutions, competition
from other companies, acquiring and retaining clients, hiring, integrating, training and retaining skilled personnel, developing
new solutions, determining prices for our solutions, unforeseen expenses, and challenges in forecasting accuracy. If we have difficulty
launching new solutions, our reputation and our business may be harmed. Additional risks include our ability to effectively manage
growth and process, cross-license and privilege physicians, store, protect and use personal data in compliance with governmental
regulation, contractual obligations and other legal obligations related to privacy and security. If our assumptions regarding
these and other similar risks and uncertainties, which we use to plan our business, are incorrect or change as we gain more experience
operating our business or due to changes in our industry, or if we do not address these challenges successfully, our business,
financial condition and results of operations could differ materially from our expectations and our business could suffer.
Our
business, results of operations, and financial condition may fluctuate on a quarterly and annual basis, which may result in a
decline in our stock price if such fluctuations result in a failure to meet any projections that we may provide or the expectations
of securities analysts or investors.
Our
operating results have in the past and could in the future vary significantly from quarter-to-quarter and year-to-year and may
fail to match our past performance, our projections or the expectations of securities analysts because of a variety of factors,
many of which are outside of our control. In addition, an increasing percentage of our revenues is based upon variable fee provisions
in our client service contracts for additional utilization of our consultation services. Those variable consultation fees fluctuate
based on the degree to which clients are utilizing our services exceed the contracted amounts, which is difficult to predict in
advance. As a result, we may not be able to accurately forecast our operating results and growth rate. Any of these events could
cause the market price of our Class A common stock to fluctuate. Factors that may contribute to the variability of our operating
results include:
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the
addition or loss of large hospital and healthcare system clients, including through acquisitions
or consolidations of such clients;
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seasonal
and other variations in the timing of our sales and implementation cycles, especially
in the case of our large clients;
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the
timing of recognition of revenue, including possible delays in the recognition of revenue
due to sometimes unpredictable implementation timelines;
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the
amount and timing of operating expenses related to the maintenance and expansion of our
business, operations and infrastructure;
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our
ability to effectively manage the size and composition of our proprietary network of
healthcare professionals relative to the level of demand for services from our clients;
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the
timing and success of introductions of new products and services by us or our competitors
or any other change in the competitive dynamics of our industry, including consolidation
among competitors, hospital and healthcare system clients or strategic partners;
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hospital
and healthcare system client renewal rates and the timing and terms of such renewals;
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the
mix of services sold and utilization volume of our services during a period;
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the
timing of expenses related to the development or acquisition of technologies or businesses
and potential future charges for impairment of goodwill from acquired companies;
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technical
difficulties or interruptions in our services;
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breaches
of information security or privacy;
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our
ability to hire and retain qualified personnel, including cross-licensing and privileging
our physician network;
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changes
in the structure of healthcare provider and payment systems;
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changes
in the legislative or regulatory environment, including with respect to healthcare, privacy,
or data protection, or enforcement by government regulators, including fines, orders,
or consent decrees;
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the
cost and potential outcomes of ongoing or future regulatory investigations or examinations,
or of future litigation;
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the
duration and severity of the COVID-19 pandemic and the extent of further resurgences,
the actions taken to contain or address its impact, including the availability, adoption
and effectiveness of a vaccine, and their impact on economic, industry and market conditions,
client spending budgets and our ability to conduct business;
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political,
economic and social instability, including terrorist activities and health epidemics
(including the COVID-19 pandemic), and any disruption these events may cause to the global
economy; and
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changes
in business or macroeconomic conditions.
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The
impact of one or more of the foregoing and other factors may cause our operating results to vary significantly. As such, we believe
that quarter-to-quarter and year-to-year comparisons of our operating results may not be meaningful and should not be relied upon
as an indication of future performance.
Our
business, financial condition and results of operations have been and may continue to be adversely impacted by the COVID-19 pandemic
or similar epidemics in the future or other adverse public health developments, including government responses to such events.
The
outbreak of COVID-19 has caused many governments to implement quarantines, shelter-in-place orders and significant restrictions
on travel, and to instruct individuals to avoid crowds, which has led to an economic downturn and increased market volatility.
It has also disrupted the normal operations of many businesses, including ours and the healthcare system generally. Although there
are vaccines that have been approved and are in the early stages of distribution, it cannot be predicted how long it will take
before a sufficient percentage of the United States’ population is vaccinated to return to normal conditions. Additionally,
new and potentially more contagious variants of COVID-19 have been identified, which could further amplify the impact of the pandemic.
This outbreak, as well as intensified measures undertaken to contain the spread of COVID-19, could decrease healthcare industry
spending and has and may continue to adversely impact demand for and utilization of our services if healthcare providers continue
to prioritize treatment of COVID-19-related illnesses and patients are unable or unwilling to visit health care providers. The
economic downturn and other adverse impacts resulting from COVID-19 or other similar epidemics or adverse public health developments
may further negatively impact the utilization rates of our services by our clients and our ability to attract new clients and
may increase the likelihood of clients not renewing their contracts with us or being unable to pay us in accordance with the terms
of their agreements. In addition, the operations of several of our third-party service providers have been negatively impacted
by the COVID-19 pandemic. As a result of the COVID-19 pandemic or other similar epidemics or adverse public health developments,
our operations, and those of our providers, have experienced, and may in the future continue to experience, delays or disruptions,
such as temporary suspension of operations. In particular, the COVID-19 pandemic had an impact on the utilization levels of our
core services when it was declared a global pandemic in March 2020, and, as a result, our financial condition and annual
results of operations have been negatively impacted. Immediately following the declaration of COVID-19 as a global pandemic, the
utilization levels of our core services decreased by approximately 40% in the aggregate. While the utilization levels of these
solutions have substantially rebounded in the subsequent months, they have not completely recovered and there can be no assurances
that the utilization rates of our solutions will return to prior period levels in the foreseeable future. Our business, financial
condition and results of operations may continue to be adversely impacted in the event that the economic downturn or measures
undertaken to contain the spread of COVID-19 continue for a long period of time. In addition, as a result of the COVID-19 pandemic
or other similar epidemics or adverse public health developments, we may be impacted by employee illness, shutdowns and other
community response measures meant to prevent spread of the virus, all of which could negatively impact our business, financial
condition and results of operations. Further, if we are regularly unable to meet our obligations to deliver our services, our
clients may decide to terminate their contracts or we may be subject to other contractual penalties. We cannot predict with any
certainty whether and to what degree the disruption caused by the COVID-19 pandemic and reactions thereto will continue, and expect
to face difficulty accurately predicting our internal financial forecasts. The extent to which COVID-19 pandemic-related business
disruption and economic uncertainty affects our results will depend on future developments, which are highly uncertain. The COVID-19
pandemic may also have the effect of heightening many of the other risks identified elsewhere in this “Risk Factors”
section.
Our
sales cycle can be long and unpredictable and requires considerable time and expense. As a result, our sales, revenues, and cash
flows are difficult to predict and may vary substantially from period to period, which may cause our results of operations to
fluctuate significantly.
The
sales cycle for our solutions from initial contact with a potential lead to contract execution and implementation varies widely
by client. Some of our clients undertake a significant and prolonged evaluation process, including to determine whether our solutions
meet their unique telemedicine service needs, which frequently involves evaluation of not only our solutions but also an evaluation
of those of our competitors, which has in the past resulted in extended sales cycles. Our sales efforts involve educating our
clients about the use, technical capabilities and potential benefits of our solutions. Moreover, our large hospital and healthcare
system clients often begin to deploy our solutions on a limited basis, but nevertheless demand extensive configuration, integration
services and pricing concessions, which increase our upfront investment in the sales effort with no guarantee that these clients
will deploy our solution widely enough across their organization to justify our substantial upfront investment. It is possible
that in the future we may experience even longer sales cycles, more complex client needs, higher upfront sales costs and less
predictability in completing some of our sales, including as a result of the COVID-19 pandemic, as we continue to expand our direct
sales force, expand into new territories and market additional solutions and services. If our sales cycle lengthens or our substantial
upfront sales and implementation investments do not result in sufficient sales to justify our investments, our business could
be harmed.
Developments
affecting spending by the healthcare industry could adversely affect our revenues.
The
U.S. healthcare industry has changed significantly in recent years, and we expect that significant changes will continue to occur.
General reductions in expenditures by healthcare industry participants could result from, among other things:
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government
regulations or private initiatives that affect the manner in which healthcare providers
interact with patients, payors or other healthcare industry participants, including changes
in pricing or means of delivery of healthcare products and services;
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consolidation
of healthcare industry participants;
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federal
amendments to, lack of enforcement or development of applicable regulations for, or repeal
of the Patient Protection and Affordable Care Act, as amended by the Health Care and
Education Reconciliation Act of 2010 (as amended, the “ACA”);
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reductions
in government funding for healthcare; and
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adverse
changes in business or economic conditions affecting healthcare payors or providers or
other healthcare industry participants.
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Any
of these changes in healthcare spending could adversely affect our revenues. Even if general expenditures by industry participants
remain the same or increase, developments in the healthcare industry may result in reduced spending in some or all of the specific
market segments that we serve now or in the future. However, the timing and impact of developments in the healthcare industry
are difficult to predict. We cannot assure you that the demand for our solutions and services will continue to exist at current
levels or that we will have adequate technical, financial, and marketing resources to react to changes in the healthcare industry.
Economic
uncertainties or prolonged downturns in the general economy, or political changes, could disproportionately affect the demand
for our solutions and harm our business.
Current
or future economic uncertainties or prolonged downturns, including those caused by the ongoing COVID-19 pandemic, could harm our
business. Negative conditions in the general economy in the United States, including conditions resulting from changes in
gross domestic product growth, financial and credit market fluctuations, political deadlock, natural catastrophes, pandemics,
social unrest, warfare and terrorist attacks, could cause a decrease in funds available to our clients and potential clients and
negatively affect the growth rate of our business.
These
economic conditions may make it difficult for our clients and us to forecast and plan future budgetary decisions or business activities
accurately, and they could cause our clients to reevaluate their decisions to purchase our solutions, which could delay and lengthen
our sales cycles or result in cancellations of planned purchases. Furthermore, during challenging economic times or as a result
of political changes, our clients may tighten their budgets and face constraints in gaining timely access to sufficient funding
or other credit, which could result in an impairment of their ability to make timely payments to us. In turn, we may be required
to increase our allowance for doubtful accounts, which would adversely affect our financial results.
To
the extent our solutions are perceived by clients and potential clients to be discretionary, our revenues may be disproportionately
affected by delays or reductions in general information technology and telemedicine spending. Also, clients may choose to develop
in-house software as an alternative to using our Telemed IQ platform. Moreover, competitors may respond to market conditions by
lowering prices and attempting to lure away our clients. In addition, the increased pace of consolidation in the healthcare industry
may result in reduced overall spending on our solutions.
We
cannot predict the timing, strength or duration of any economic slowdown, instability or recovery, generally or within the healthcare
industry, or the effect of political changes. If the economic conditions of the general economy or the healthcare industry do
not improve, or worsen from present levels, our business could be harmed.
If
our existing clients do not continue or renew their contracts with us, renew at lower fee levels or decline to purchase additional
services from us, our business may be harmed.
We
expect to derive a significant portion of our revenues from renewal of existing client contracts and sales of additional services
to existing clients. Factors that may affect our ability to sell additional solutions and services include, but are not limited
to, the following:
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the
price, performance and functionality of our solutions;
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the
availability, price, performance and functionality of competing solutions;
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our
ability to develop and sell complementary solutions and services;
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the
stability, performance and security of our Telemed IQ software platform;
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changes
in healthcare laws, regulations or trends; and
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the
business environment and strategic priorities of our clients.
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We
typically enter into multi-year contracts with our clients. These contracts generally have stated initial terms between one to
three years. Most of our clients have no obligation to renew their subscriptions for our solutions after the initial term expires.
In addition, our clients may negotiate terms less advantageous to us upon renewal, which may reduce our revenues from these clients.
If our clients fail to renew their contracts, renew their contracts upon less favorable terms or at lower fee levels or fail to
purchase new solutions and services from us, our revenues may decline, or our future revenue growth may be constrained.
Our
telemedicine business and growth strategy depend on our ability to maintain and expand our network of established, board-certified
physicians and other provider specialists. If we are unable to do so, our future growth would be limited and our business would
be harmed.
Our
success is dependent upon our continued ability to maintain a network of established, board-certified physicians and other provider
specialists. Fulfilling our clinical and client service obligations requires a robust supply of specialist physicians who must
be licensed across many states and privileged at a large number of our client hospitals. If we are unable to recruit and retain
board-certified physicians and other healthcare professionals, it would harm our business and ability to grow and would adversely
affect our results of operations. In any particular market, these providers could demand higher payments or take other actions
that could result in higher costs, less attractive service for our clients or difficulty meeting regulatory or accreditation requirements.
Our ability to develop and maintain satisfactory relationships with these providers also may be negatively impacted by other factors
not associated with us, such as changes in Medicare and/or Medicaid reimbursement levels and other pressures on healthcare providers
and consolidation activity among hospitals, physician groups and healthcare providers. The failure to maintain or to secure new
cost-effective provider contracts may result in a loss of or inability to grow our client base, higher costs, healthcare provider
network disruptions, less attractive service for our clients and/or difficulty in meeting regulatory or accreditation requirements,
any of which could harm our business.
Our
telemedicine business is dependent on our relationships with affiliated professional entities, which we do not own, to provide
physician services, and our business would be harmed if those relationships were disrupted.
There
is a risk that U.S. state authorities in some jurisdictions may find that our contractual relationships with our physicians providing
telehealth services violate laws prohibiting the corporate practice of medicine. These laws generally prohibit the practice of
medicine by lay persons or entities and are intended to prevent unlicensed persons or entities from interfering with or inappropriately
influencing a physician’s professional judgment. The extent to which each state considers particular actions or contractual
relationships to constitute improper influence of professional judgment varies across the states and is subject to change and
to evolving interpretations by state boards of medicine and state attorneys general, among others. As such, we must monitor our
compliance with laws in every jurisdiction in which we operate on an ongoing basis and we cannot guarantee that subsequent interpretation
of the corporate practice of medicine laws will not circumscribe our business operations. State corporate practice of medicine
doctrines also often impose penalties on physicians themselves for aiding the corporate practice of medicine, which could discourage
physicians from participating in our network of providers.
The
corporate practice of medicine prohibition exists in some form, by statute, regulation, board of medicine or attorney general
guidance, or case law, in most states, though the broad variation between state application and enforcement of the doctrine makes
an exact count difficult. Due to the prevalence of the corporate practice of medicine doctrine, including in the states where
we predominantly conduct our business, we contract for provider services through administrative support services agreements with
six 100% physician-owned, independent professional corporations in California, Georgia, New Jersey and Texas which employ or contract
with physicians for the clinical and professional services provided to our clients. We do not own these physician organizations;
instead, the physician organizations are owned by physicians licensed in their respective states. Although we expect that these
relationships will continue, we cannot guarantee that they will. A material change in our relationship with any of these physician
organizations, or among these physician organizations and their contracted physicians, whether resulting from a dispute among
the parties, a change in government regulation or the loss of these affiliations, could impair our ability to provide services
to our clients and harm our business. Further, any scrutiny, investigation or litigation with regard to our arrangement with these
professional corporations could also harm our business.
We
depend on a limited number of third-party suppliers for our telemedicine equipment, and the loss of any of these suppliers, or
their inability to provide us with an adequate supply of materials, could harm our business.
We
rely on a limited number of third-party suppliers to manufacture and transport our telemedicine carts and equipment. For our business
strategy to be successful, our suppliers must be able to provide us with components in sufficient quantities, in compliance with
regulatory requirements and quality control standards, in accordance with agreed-upon specifications, at acceptable costs and
on a timely basis. Increases in our providing telemedicine equipment to clients, whether forecasted or unanticipated, could strain
the ability of our suppliers to deliver an increased supply of components in a manner that meets these various requirements. Further,
in the event of a component shortage or supply interruption from suppliers of these components, we may not be able to increase
capacity from other sources or develop alternate or secondary sources without incurring material additional costs and substantial
delays. Quality or performance failures of the components or changes in the suppliers’ financial or business condition could
also disrupt our ability to supply telemedicine equipment to our clients and thereby harm our business.
Moreover,
volatile economic conditions, including as a result of the global COVID-19 pandemic, may make it more likely that our suppliers
may be unable to timely deliver supplies, or at all, and there is no guarantee that we will be able to timely locate alternative
suppliers of components of comparable quality at an acceptable price. Further, since the beginning of 2018, there has been increasing
rhetoric, in some cases coupled with legislative or executive action, from several U.S. and foreign leaders regarding tariffs
against foreign imports of certain materials. Several of the components that go into the manufacturing of our telemedicine equipment
are sourced internationally, including from China, where the Office of the U.S. Trade Representative has imposed tariffs on imports
of specified products. These tariffs have an impact on our component costs and have the potential to have an even greater impact
depending on the outcome of the current trade negotiations, which have been protracted and have resulted in increases in U.S.
tariff rates on specified products from China. Increases in our component costs could have a material effect on our gross margins.
The loss of a significant supplier, an increase in component costs, or delays or disruptions in the delivery of components, could
adversely affect our ability to generate future revenue and earnings and harm our business.
Any
failure to offer high-quality technical support services may harm our relationships with our clients and our financial results.
Our
clients depend on our support organization to resolve any technical issues relating to our services. In addition, our sales process
is highly dependent on the quality of our solutions, our business reputation and on strong recommendations from our existing clients.
Any failure to maintain high-quality and highly-responsive technical support, or a market perception that we do not maintain high-quality
and highly-responsive support, could harm our reputation, adversely affect our ability to sell our solutions to existing and prospective
clients, and harm our business.
We
offer technical support services with our solutions and may be unable to respond quickly enough to accommodate short-term increases
in demand for support services, particularly as we increase the size of our client base. We also may be unable to modify the format
of our support services to compete with changes in support services provided by competitors. It is difficult to predict demand
for technical support services and if demand increases significantly, we may be unable to provide satisfactory support services
to our clients. Additionally, increased demand for these services, without corresponding revenue, could increase costs and adversely
affect our results of operations.
Because
competition for qualified personnel is intense, we may not be able to attract and retain the highly skilled employees we need
to support our continued growth.
To
continue to execute on our growth plan, we must attract and retain highly qualified personnel. The pool of qualified personnel
with experience working in the healthcare market is limited overall and the competition to hire them is intense. As such, we may
not be successful in continuing to attract and retain qualified personnel. We have from time to time in the past experienced,
and we expect to continue to experience in the future, difficulty in hiring and retaining highly skilled employees with appropriate
qualifications. In addition, our search for replacements for departed employees may cause uncertainty regarding the future of
our business, impact employee hiring and retention, and adversely impact our revenue, financial condition and results of operations.
If we fail to attract new personnel or fail to retain and motivate our current personnel, our business and future growth prospects
could be harmed.
We
depend on our senior management team, and the loss of one or more of these employees or an inability to attract and retain qualified
key personnel could harm our business.
Our
success depends largely upon the continued services of our key executive officers. These executive officers are “at-will”
employees and therefore may terminate employment with us at any time with no advance notice. We also rely on our leadership team
in the areas of research and development, marketing, services and general and administrative functions. From time to time, there
may be changes in our executive management team resulting from the hiring or departure of executives, which could disrupt our
business. The replacement of one or more of our executive officers or other key employees would likely involve significant time
and costs and may significantly delay or prevent the achievement of our business objectives. In addition, volatility or lack of
performance in our stock price may affect our ability to attract and retain replacements should key personnel depart. If we are
not able to retain any of our key personnel, our business could be harmed.
Our
management team has limited experience managing a public company.
Most
members of our management team have limited experience managing a publicly traded company, interacting with public company investors
and complying with the increasingly complex laws, rules and regulations that govern public companies. Following the completion
of the Merger Transaction, we are now subject to significant obligations relating to reporting, procedures and internal controls,
and our management team may not successfully or efficiently manage such obligations or the ongoing transition of our business
to a public company. These new obligations and constituents require significant attention from our management team and could divert
their attention away from the day-to-day management of our business, which could harm our business, results of operations, and
financial condition. In addition, we will need to expand our employee base and hire additional employees to support our operations
as a public company, which will increase our operating costs in future periods.
If
we are not able to develop and release new solutions, or successful enhancements, new features and modifications to our existing
solutions, our business could be harmed.
To
date, we have derived a substantial majority of our revenues from sales of our telemedicine consultation services, and our longer-term
results of operations and continued growth will depend on our ability successfully to develop and market new solutions in a timely
manner. In addition, we have invested, and will continue to invest, significant resources in research and development to enhance
our existing solutions, particularly the features, functionality and performance of our Telemed IQ software platform. If existing
clients are not willing to make additional payments for such new solutions, or if new clients do not value such new solutions
or enhancements, it could harm our business. If we are unable to predict client and user preferences or if our industry changes,
or if we are unable to enhance or modify our solutions on a timely basis, we may lose clients. In addition, our results of operations
would suffer if our innovations are not responsive to the needs of our, appropriately timed with market opportunity or effectively
brought to market. Delays in launching new solutions may open windows of opportunity for new and existing competitors to erode
our market share and may negatively impact our revenues and profitability.
We
may acquire other companies or technologies, which could divert our management’s attention, result in dilution to our stockholders,
and otherwise disrupt our operations, and we may have difficulty integrating any such acquisitions successfully or realizing the
anticipated benefits therefrom, any of which could harm our business.
We
have in the past and may in the future seek to acquire or invest in businesses, applications and services or technologies that
we believe could complement or expand our solutions, enhance our technical capabilities or otherwise offer growth opportunities.
The pursuit of potential acquisitions may divert the attention of management and cause us to incur various expenses in identifying,
investigating and pursuing suitable acquisitions, whether or not they are consummated.
In
addition, if we acquire additional businesses, we may not be able to integrate the acquired personnel, operations and technologies
successfully, or effectively manage the combined business following the acquisition. We also may not achieve the anticipated benefits
from the acquired business due to a number of factors, including, but not limited to:
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inability
to integrate or benefit from acquired technologies or services in a profitable manner;
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unanticipated
costs or liabilities, including legal liabilities, associated with the acquisition;
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difficulty
integrating the accounting systems, operations and personnel of the acquired business;
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difficulties
and additional expenses associated with supporting legacy products and hosting infrastructure
of the acquired business;
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difficulty
converting the clients of the acquired business onto our platform and contract terms,
including disparities in the revenue, licensing, support or professional services model
of the acquired company;
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diversion
of management’s attention from other business concerns;
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adverse
effects to our existing business relationships with business partners and clients as
a result of the acquisition;
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the
potential loss of key employees or contractors;
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use
of resources that are needed in other parts of our business; and
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use
of substantial portions of our available cash to consummate the acquisition.
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In
addition, a significant portion of the purchase price of businesses we acquire may be allocated to acquired goodwill and other
intangible assets, which must be assessed for impairment at least annually. In the future, if our acquisitions do not yield expected
returns, we may be required to take charges to our results of operations based on this impairment assessment process, which could
adversely affect our results of operations.
Acquisitions
could also result in dilutive issuances of equity securities or the incurrence of debt, which could adversely affect our results
of operations or cause the market price of our Class A common stock to decline. In addition, if an acquired business fails to
meet our expectations, our business may be harmed.
If
we are unable to grow, or if we fail to manage future growth effectively, our revenues may not increase and we may be unable to
implement our business strategy.
Our
future success depends upon our ability to grow, and if we are unable to manage our growth effectively, we may incur unexpected
expenses and be unable to meet our clients’ requirements, all of which could harm our business. A key aspect to managing
our growth is our ability to scale our capabilities, including in response to unexpected shifts in demand for telemedicine, such
as during the COVID-19 pandemic. To manage our current and anticipated future growth effectively, we must continue to maintain
and enhance our IT infrastructure, financial and accounting systems and controls. We must also attract, train and retain a significant
number of board-certified physicians, sales and marketing personnel, client support personnel, professional services personnel,
software engineers, technical personnel and management personnel, and the availability of such personnel, in particular physicians
and software engineers, may be constrained.
Our
growth depends on the acceptance of our solutions as a suitable supplement to traditional healthcare delivery systems and on our
ability to overcome operational challenges. Our business model and solutions could lose their viability as a supplement to traditional
healthcare delivery systems due to client dissatisfaction or new alternative solutions. If we are unable to address the needs
of our clients, or our clients are dissatisfied with the quality of our solutions, our clients may not renew their contracts,
seek to cancel or terminate their relationship with us or renew on less favorable terms, any of which could cause our annual net
dollar retention rate to decrease.
As
we continue to grow, including from the integration of employees and businesses acquired in connection with previous or future
acquisitions, we may find it difficult to maintain important aspects of our corporate culture, which could negatively affect our
profitability and our ability to retain and recruit qualified personnel who are essential for our future success. If we do not
effectively manage our growth, we may not be able to execute on our business plan, respond to competitive pressures, take advantage
of market opportunities, satisfy client requirements or maintain high-quality solutions. Additionally, we may not be able to expand
and upgrade our systems and infrastructure to accommodate future growth.
Failure
to effectively manage our growth could also lead us to over-invest or under-invest in development and operations, result in weaknesses
in our infrastructure, systems or controls, give rise to operational mistakes, financial losses, loss of productivity or business
opportunities and result in loss of employees and reduced productivity of remaining employees. Our growth is expected to require
significant capital expenditures and may divert financial resources from other projects such as the development of new solutions
and services. If we are unable to effectively manage our growth, our expenses may increase more than expected, our revenues may
not increase or may grow more slowly than expected and we may be unable to implement our business strategy. The quality of our
services may also suffer, which could negatively affect our reputation and harm our ability to attract and retain clients.
We
may be unable to execute on our growth initiatives successfully, business strategies or operating plans.
We
are continually executing a number of growth initiatives, strategies and operating plans designed to enhance our business. For
example, we recently entered into new specialist healthcare professional markets. The anticipated benefits from these efforts
are based on several assumptions that may prove to be inaccurate. Moreover, we may not be able to complete these growth initiatives
successfully, strategies and operating plans and realize all of the benefits, including growth targets and cost savings, that
we expect to achieve, or it may be more costly to do so than we anticipate. A variety of risks could cause us not to realize some
or all of the expected benefits. These risks include, among others, delays in the anticipated timing of activities related to
such growth initiatives, strategies and operating plans, increased difficulty and cost in implementing these efforts, including
difficulties in complying with new regulatory requirements and the incurrence of other unexpected costs associated with operating
the business. Moreover, our continued implementation of these programs may disrupt our operations and performance. As a result,
we cannot assure you that we will realize these benefits. If, for any reason, the benefits we realize are less than our estimates
or the implementation of these growth initiatives, strategies and operating plans adversely affect our operations or cost more
or take longer to effectuate than we expect, or if our assumptions prove inaccurate, our business may be harmed.
Our
growth depends in part on the success of our strategic relationships with third parties.
To
grow our business, we anticipate that we will continue to depend on relationships with third parties, such as channel partners.
In addition to growing our indirect sales channels, we intend to pursue additional relationships with other third parties, such
as physician groups, integrated delivery networks and government contractors. Identifying partners, and negotiating and documenting
relationships with them, requires significant time and resources. Our competitors may be effective in causing third parties to
favor their products or services over our solutions. In addition, acquisitions of such partners by our competitors could result
in a decrease in the number of our current and potential clients, as these partners may no longer facilitate the adoption of our
solutions. Further, some of our partners are or may become competitive with certain of our solutions and may elect to no longer
integrate with our platform. If we are unsuccessful in establishing or maintaining our relationships with third parties, our ability
to compete in the marketplace or to grow our revenues could be impaired, and our results of operations may suffer. Even if we
are successful, we cannot ensure that these relationships will result in increased client usage of our applications or increased
revenue.
If
the estimates and assumptions we use to determine the size of our total addressable market are inaccurate, our future growth rate
may be affected and our business would be harmed.
Market
opportunity estimates and growth forecasts are subject to significant uncertainty and are based on assumptions and estimates that
may prove to be inaccurate. Even if the market in which we compete meets our size estimates and forecasted growth, our business
could fail to grow at similar rates, if at all. The principal assumptions relating to our market opportunity include all hospitals
in the United States adopting outsourced clinical resources via telemedicine and that we can successfully add specialties
to our solutions beyond those currently offered today. Our market opportunity is also based on the assumption that our existing
and future offerings will be more attractive to our clients and potential clients than competing solutions. If these assumptions
prove inaccurate, our business could be harmed.
We
may not grow at the rates we historically have achieved or at all, even if our key metrics may indicate growth, which may adversely
affect the market price of our Class A common stock.
We
have experienced significant growth in recent years. Future revenues may not grow at these same rates or may decline. Our future
growth will depend, in part, on our ability to grow our revenues from existing clients, to complete sales to potential future
clients, to expand our client base, and to develop new solutions and services. We can provide no assurances that we will be successful
in executing on these growth strategies or that, even if our key metrics would indicate future growth, we will continue to grow
our revenues or to generate net income. Our ability to execute on our existing sales pipeline, create additional sales pipelines
and expand our client base depends on, among other things, the attractiveness of our services relative to those offered by our
competitors, our ability to demonstrate the value of our existing and future services and our ability to attract and retain a
sufficient number of qualified sales and marketing leadership and support personnel. In addition, our existing clients may be
slower to adopt our services than we currently anticipate, which could harm our business and growth prospects and adversely affect
the market price of our Class A common stock.
We
have been and may in the future become subject to litigation, which could be costly and time-consuming to defend.
We
have been and may in the future become subject to legal proceedings and claims that arise in the ordinary course of business,
such as claims brought by our clients in connection with commercial disputes or employment claims made by our current or former
associates. Litigation may result in substantial costs and may divert management’s attention and resources, which may substantially
harm our business, financial condition and results of operations. Insurance may not cover such claims, may not provide sufficient
payments to cover all of the costs to resolve one or more such claims and may not continue to be available on terms acceptable
to us. Resolution of some of these types of matters against us may result in our having to pay significant fines, judgments, or
settlements, which, if uninsured, or if the fines, judgments, and settlements exceed insured levels, could adversely affect our
results of operations and cash flows, thereby harming our business and stock price. For example, fines or assessments could be
levied against us under domestic or foreign data privacy laws (such as the Health Insurance Portability and Accountability Act
of 1996 (“HIPAA”), the General Data Protection Regulation (“GDPR”), or the California Consumer Privacy
Act of 2018 (“CCPA”)) or under authority of privacy enforcing governmental entities (such as the Federal Trade Commission
(“FTC”), or the U.S. Department of Health and Human Services (“HHS”)) or as a result of private actions,
such as class actions based on data breaches or based on private rights of action (such as that contained in the CCPA). Certain
litigation or the resolution of certain litigation may affect the availability or cost of some of our insurance coverage, which
could adversely affect our results of operations and cash flows, expose us to increased risks that would be uninsured and adversely
affect our ability to attract directors and officers. In addition, such litigation could result in increased scrutiny by government
authorities having authority over our business, such as the FTC, the HHS, Office for Civil Rights (“OCR”), and state
attorneys general.
We
may become subject to medical liability claims, which could cause us to incur significant expenses, may require us to pay significant
damages if not covered by insurance, and could harm our business.
Our
business entails the risk of medical liability claims against us and our affiliated professional entities. We and our affiliated
professional entities have in the past and may in the future be subject to medical liability claims and, if these claims are successful,
substantial damage awards. Although we maintain insurance covering medical malpractice claims in amounts that we believe are appropriate
in light of the risks attendant to our business, we cannot predict the outcomes of medical malpractice cases, the effect that
any claims of this nature, regardless of their ultimate outcome, could have on our business or reputation or on our ability to
attract and retain clients. Professional liability insurance is expensive and insurance premiums may increase significantly in
the future, particularly as we expand our services. As a result, adequate professional liability insurance may not be available
to our providers or to us in the future at acceptable costs or at all.
Any
claims made against us that are not fully covered by insurance could be costly to defend against, result in substantial damage
awards against us and divert the attention of our management and our providers from our operations, which could harm our business.
In addition, any claims may harm our business or reputation.
Our
ability to use our net operating losses to offset future taxable income may be subject to certain limitations.
In
general, under Section 382 of the U.S. Internal Revenue Code of 1986, as amended, or the Code, a corporation that undergoes
an “ownership change” is subject to limitations on its ability to utilize its pre-change net operating losses, or
NOLs, to offset future taxable income. A Section 382 “ownership change” generally occurs if one or more stockholders
or groups of stockholders who own at least 5% of our stock increase their ownership by more than 50 percentage points over their
lowest ownership percentage within a rolling three-year period. Similar rules may apply under state tax laws. As of December 31,
2020, we had approximately $232.9 million of federal net operating loss carryforwards and $182.9 million of state net operating
loss carryforwards. The federal net operating loss carryforwards of $111.9 million created subsequent to the year ended December
31, 2017, carry forward indefinitely, whereas the remaining federal net operating loss carryforwards of $121.0 million begin to
expire in 2025. Our ability to utilize NOLs may be currently subject to limitations due to prior ownership changes. Future changes
in our stock ownership, some of which are outside of our control, could result in an ownership change under Section 382 of
the Code, further limiting our ability to utilize NOLs arising prior to such ownership change in the future. There is also a risk
that due to regulatory changes, such as suspensions on the use of NOLs, or other unforeseen reasons, our existing NOLs could expire
or otherwise be unavailable to offset future income tax liabilities. We have recorded a full valuation allowance against the deferred
tax assets attributable to our NOLs that are not more likely than not expected to be utilized.
Taxing
authorities may successfully assert that we should have collected or in the future should collect sales and use, value-added,
or similar taxes, and we could be subject to liability with respect to past or future sales, which could adversely affect our
results of operations.
We
do not collect sales and use and similar taxes in any states for telemedicine services based on our belief that our services are
not subject to such taxes in any state. Sales and use and similar tax laws and rates vary greatly from state to state. Certain
states in which we do not collect such taxes may assert that such taxes are applicable, which could result in tax assessments,
penalties and interest with respect to past services, and we may be required to collect such taxes for services in the future.
Such tax assessments, penalties and interest or future requirements may adversely affect our results of operations.
If
our relationships with physicians and other provider specialists within our network are characterized as employees, we would be
subject to employment and withholding liabilities.
Although
we believe that some of our physicians and other provider specialists within our network are properly characterized as independent
contractors, tax or other regulatory authorities may in the future challenge our characterization of these relationships. If such
regulatory authorities or state, federal or foreign courts were to determine that our providers or experts are employees, and
not independent contractors, we would be required to withhold income taxes, to withhold and pay social security, Medicare and
similar taxes and to pay unemployment and other related payroll taxes. We would also be liable for unpaid past taxes and subject
to penalties. As a result, any determination that our providers or experts are our employees could harm our business.
We
may require additional capital from equity or debt financings to support business growth, and this capital might not be available
on acceptable terms, if at all.
We intend to continue
to make investments to support our business growth and may require additional funds to respond to business challenges, including
the need to develop new solutions or enhance our existing solutions, enhance our operating infrastructure and acquire complementary
businesses and technologies. In order to achieve these objectives, we may make future commitments of capital resources, including
incurring additional indebtedness under our credit facility. Accordingly, we may need to engage in equity or debt financings to
secure additional funds. If we raise additional funds through further issuances of equity or debt securities, our existing stockholders
could suffer significant dilution, and any new equity securities we issue could have rights, preferences and privileges superior
to those of holders of our common stock. Any debt financing secured by us in the future could involve restrictive covenants relating
to our capital raising activities and other financial and operational matters. In addition, we may not be able to obtain additional
financing on terms favorable to us, if at all. If we are unable to obtain adequate financing or financing on terms satisfactory
to us, when we require it, our ability to continue to support our business growth and to respond to business challenges could be
significantly limited.
Our credit agreement contains certain
restrictions that may limit our ability to operate our business.
In connection with
our acquisition of Access Physicians, we entered into a new secured credit facility with SLR Investment Corp. (“SLR Investment”).
The terms of our credit agreement with SLR Investment and the related collateral documents contain, and any future indebtedness
would likely contain, a number of restrictive covenants that impose significant operating and financial restrictions on us, including
restrictions on our ability, and the ability of our subsidiaries, to take actions that may be in our best interests, including,
among others, disposing of assets, entering into change of control transactions, mergers or acquisitions, incurring additional
indebtedness, granting liens on our assets, declaring and paying dividends, and agreeing to do any of the foregoing. The credit
facility requires us us to satisfy a specified minimum liquidity level of at least $5.0 million at all times and to achieve certain
minimum net revenue thresholds measured quarterly on a trailing twelve-month basis from March 31, 2022, through December 31, 2022,
and then 60% of projected net revenues in accordance with an annual plan to be submitted to the lenders commencing on March 31,
2023, and thereafter. Our ability to meet these and other financial covenants can be affected by events beyond our control, including
as a result of the economic downturn caused by the COVID-19 pandemic, and we may not be able to continue to meet these covenants.
A breach of any of these covenants or the occurrence of other events (including a material adverse effect) specified in these agreements
and/or the related collateral documents would result in an event of default under such agreements. Upon the occurrence of an event
of default, SLR Investment, as collateral agent for the lenders, could elect to declare all amounts outstanding, if any, under
the credit agreement to be immediately due and payable and terminate all commitments to extend further credit. If we were unable
to repay those amounts, SLR Investment, as collateral agent for the lenders, could proceed against the collateral granted to them
to secure such indebtedness. We have pledged substantially all of our assets as collateral under the loan documents. If SLR Investment,
as collateral agent for the lenders, accelerates the repayment of borrowings, if any, we may not have sufficient funds to repay
our existing debt.
Our substantial indebtedness following
the acquisition of Access Physicians could harm our business and growth prospects.
In connection with our
acquisition of Access Physicians, we funded the cash portion of the purchase price with $96.5 million in proceeds from a $100.0
million secured credit facility entered into with SLR Investment and a $13.5 million unsecured subordinated promissory note issued
to SOC Holdings LLC, an affiliate of Warburg Pincus. Our substantial indebtedness as a result of these borrowings, or any additional
indebtedness we may incur, could require us to divert funds identified for other purposes for debt service and impair our liquidity
position. If we cannot generate sufficient cash flow from operations to service our debt, we may need to refinance our debt, dispose
of assets or issue equity to obtain necessary funds. We are also obligated to repay a portion of the principal amount outstanding
under the credit facility and the balance of the subordinated note from the proceeds of any offering by us of our equity securities.
We do not know whether we will be able to take any of these actions on a timely basis, on terms satisfactory to us or at all.
Our indebtedness, the
cash flow needed to satisfy our debt and the covenants contained in our debt agreements could have important consequences to us,
including limiting funds otherwise available for financing our operations, capital expenditures, selling and marketing efforts,
development of new solutions, future business opportunities and other purposes by requiring us to dedicate a portion of our cash
flows from operations to the repayment of debt and the interest on this debt; limiting our ability to incur or prepay existing
indebtedness, pay dividends or distributions, dispose of assets, engage in mergers and consolidations, make acquisitions or other
investments and make changes in the nature of the business, among other things; making us more vulnerable to rising interest rates,
as borrowings under the credit facility and the subordinated note bear variable rates of interest; and making us more vulnerable
in the event of a downturn in our business.
Our level of indebtedness
may place us at a competitive disadvantage to our competitors that are not as highly leveraged. Fluctuations in interest rates
can increase borrowing costs. Increases in interest rates may directly impact the amount of interest we are required to pay and
reduce earnings accordingly. In addition, tax laws, including the disallowance or deferral of tax deductions for interest paid
on outstanding indebtedness, could have an adverse effect on our liquidity and harm our business. Further, our credit agreement
contains customary affirmative and negative covenants and certain restrictions on operations that could impose operating and financial
limitations and restrictions on us, including restrictions on our ability to enter into particular transactions and to engage in
other actions that we may believe are advisable or necessary for our business.
We expect to use cash
flow from operations to meet current and future financial obligations, including funding our operations, debt service requirements
and capital expenditures. The ability to make these payments depends on our financial and operating performance, which is subject
to prevailing economic, industry and competitive conditions and to certain financial, business, economic and other factors beyond
our control.
We
have identified material weaknesses in our internal control over financial reporting. If our remediation of these material weaknesses
is not effective, or if we experience additional material weaknesses in the future or otherwise fail to maintain an effective
system of internal controls, we may not be able to accurately report our financial statements or report them in a timely manner,
which may adversely affect investor confidence in us and, as a result, the value of our Class A common stock.
As
a public company, we are required to maintain internal control over financial reporting and to report any material weaknesses
in such internal control. Prior to the Merger Transaction, Legacy SOC Telemed operated as a private company with limited accounting
and financial reporting personnel and other resources with which to address its internal controls and procedures, and, as previously
disclosed, had identified a material weakness in its internal control over financial reporting related to the design of its control
environment. In connection with the audit of our consolidated financial statements for the year ended December 31, 2020, we and
our independent registered public accounting firm identified material weaknesses (including the previously identified material
weakness) in our internal control over financial reporting and, as a result, our management concluded that our disclosure controls
and procedures were not effective as of December 31, 2020. See “Controls and Procedures” under Part II, Item
9A of this report. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial reporting
such that there is a reasonable possibility that a material misstatement of our annual or interim financial statements will not
be prevented or detected on a timely basis.
Consistent
with our prior disclosures, we determined that we had a material weakness related to the design of our control environment because
we did not (i) maintain a sufficient complement of personnel with an appropriate degree of knowledge, experience, and training,
commensurate with its accounting and reporting requirements; (ii) maintain sufficient evidence of formal procedures and
controls to achieve complete, accurate and timely financial accounting, reporting and disclosures, nor were monitoring controls
evidenced at a sufficient level to provide the appropriate level of oversight of activities related to our internal control over
financial reporting; and (iii) design and maintain effective controls over segregation of duties with respect to creating
and posting manual journal entries.
In addition, in connection
with our year-end audit, we determined that we had a material weakness related to informational technology (“IT”) general
controls because we did not design and maintain effective controls over IT general controls for information systems that are relevant
to the preparation of our financial statements. Specifically, we did not design and maintain (i) program change management controls
for financial systems to ensure that information technology and data changes affecting financial IT applications and underlying
accounts records are identified, tested, authorized, and implemented appropriately; and (ii) user access controls to ensure appropriate
segregation of duties and that adequately restrict user and privileged access to financial applications, programs, and data to
appropriate Company personnel.
The material weakness
related to the control environment resulted in adjustments to liability, equity, and changes in fair value related to private placement
warrants, the accrual of certain compensation-related costs, and other items related to the consummation of the Merger Transaction.
The IT deficiencies did not result in a material misstatement to the financial statements; however, the deficiencies, when aggregated,
could impact maintaining effective segregation of duties, as well as the effectiveness of IT-dependent controls (such as automated
controls that address the risk of material misstatement to one or more assertions, along with the IT controls and underlying data
that support the effectiveness of system-generated data and reports) that could result in misstatements potentially impacting all
financial statement accounts and disclosures that would not be prevented or detected. Accordingly, we have determined these deficiencies
in the aggregate constitute a second material weakness. Additionally, each of the above material weaknesses could result in a misstatement
of the Company’s account balances or disclosures that would result in a material misstatement to the annual or interim consolidated
financial statements that would not be prevented or detected.
With
the oversight of senior management and our audit committee, we have implemented a remediation plan which includes (i) the
hiring of personnel with technical accounting and financial reporting experience to further bolster our ability to assess judgmental
areas of accounting and provide an appropriate level of oversight of activities related to internal control over financial reporting;
(ii) the implementation of improved accounting and financial reporting procedures and controls to improve the timeliness
of our financial reporting cycle; (iii) the implementation of new accounting and financial reporting systems to improve the
completeness and accuracy of our financial reporting and disclosures; (iv) the establishment of formalized internal controls
to maintain segregation of duties between control operators; (v) the implementation of additional program change management policies
and procedures, control activities, and tools to ensure changes affecting IT applications and underlying accounting records are
identified, authorized, tested, and implemented appropriately; and (vi) the enhancement of the design and operation of user access
control activities and procedures to ensure that access to IT applications and data is adequately restricted to appropriate Company
personnel. We believe the measures described above, which continues the implementation of a remediation plan commenced by Legacy
SOC Telemed prior to the Merger Transaction, will remediate the material weaknesses identified and strengthen our internal control
over financial reporting. We are committed to continuing to improve our internal control processes and will continue to diligently
and vigorously review our financial reporting controls and procedures.
While
we continue to implement this plan to remediate the material weaknesses described above, we cannot predict the success of such
plan or the outcome of our assessment of these plans at this time. If our steps are insufficient to remediate the material weaknesses
successfully and otherwise establish and maintain an effective system of internal control over financial reporting, the reliability
of the our financial reporting, investor confidence in us, and the value of the our Class A common stock could be materially
and adversely affected. We can give no assurance that the implementation of this plan will remediate these deficiencies in internal
control or that additional material weaknesses or significant deficiencies in our internal control over financial reporting will
not be identified in the future. Our failure to implement and maintain effective internal control over financial reporting could
result in errors in our financial statements that could result in a restatement of our financial statements, causing us to fail
to meet our reporting obligations.
If
we fail to maintain an effective system of disclosure controls and internal control over financial reporting, our ability to produce
timely and accurate financial statements or comply with applicable regulations could be impaired.
As
a public company, we are subject to the reporting requirements of the Exchange Act, the Sarbanes-Oxley Act and the rules and regulations
of the applicable listing standards of Nasdaq. We expect that the requirements of these rules and regulations will continue to
increase our legal, accounting and financial compliance costs, make some activities more difficult, time-consuming and costly
and place significant strain on our personnel, systems and resources. The Sarbanes-Oxley Act requires, among other things, that
we maintain effective disclosure controls and procedures and internal control over financial reporting. We are continuing to develop
and refine our disclosure controls and other procedures that are designed to ensure that information required to be disclosed
by us in the reports that we will file with the SEC is recorded, processed, summarized and reported within the time periods specified
in SEC rules and forms and that information required to be disclosed in reports under the Exchange Act is accumulated and communicated
to our principal executive and financial officers. We are also continuing to improve our internal control over financial reporting,
which includes hiring additional accounting and financial personnel to implement such processes and controls. In order to maintain
and improve the effectiveness of our disclosure controls and procedures and internal control over financial reporting, we have
expended, and anticipate that we will continue to expend, significant resources, including accounting-related costs and significant
management oversight. If any of these new or improved controls and systems do not perform as expected, we may experience material
weaknesses in our controls in addition to those discussed in the section entitled “Controls and Procedures”
under Part II, Item 9A of this report. Our current controls and any new controls that we develop may become inadequate because
of changes in conditions in our business. Further, additional weaknesses in our disclosure controls and internal control over
financial reporting may be discovered in the future.
Any
failure to develop or maintain effective controls or any difficulties encountered in their implementation or improvement could
harm our results of operations or cause us to fail to meet our reporting obligations and may result in a restatement of our financial
statements for prior periods. Any failure to implement and maintain effective internal control over financial reporting also could
adversely affect the results of periodic management evaluations and annual independent registered public accounting firm attestation
reports regarding the effectiveness of our internal control over financial reporting that we will eventually be required to include
in our periodic reports that will be filed with the SEC. Ineffective disclosure controls and procedures and internal control over
financial reporting could also cause investors to lose confidence in our reported financial and other information, which would
likely have a negative effect on the trading price of our Class A common stock. In addition, if we are unable to continue
to meet these requirements, we may not be able to remain listed on Nasdaq. We are required to comply with the SEC rules that implement
Section 404 of the Sarbanes-Oxley Act and are required to make a formal assessment of the effectiveness of our internal control
over financial reporting for that purpose. We will be required to provide an annual management report on the effectiveness of
our internal control over financial reporting commencing with our annual report on Form 10-K for the year ended December
31, 2021. Our independent registered public accounting firm is not required to formally attest to the effectiveness of our internal
control over financial reporting until after we are no longer an “emerging growth company” as defined in the JOBS
Act or a “smaller reporting company” as defined in Item 10(f)(1) of Regulation S-K. At such time, our independent
registered public accounting firm may issue a report that is adverse in the event it is not satisfied with the level at which
our internal control over financial reporting is documented, designed, or operating. Any failure to maintain effective disclosure
controls and internal control over financial reporting could harm our business and could cause a decline in the price of our Class A
common stock.
Risks
Related to Governmental Regulation
Government
regulation of healthcare creates risks and challenges with respect to our compliance efforts and our business strategies.
The
healthcare industry is highly regulated and is subject to changing political, legislative, regulatory, and other influences. Existing
and new laws and regulations affecting the healthcare industry could create unexpected liabilities for us, could cause us to incur
additional costs, and could restrict our operations. Many healthcare laws are complex, and their application to specific products
and services may not be clear. In particular, many existing healthcare laws and regulations, when enacted, did not anticipate
the services that we provide. However, these laws and regulations may nonetheless be applied to our business. Our failure to accurately
anticipate the application of these laws and regulations, or other failure to comply, could create liability for us, result in
adverse publicity and harm our business.
If
we fail to comply with extensive healthcare laws and government regulations, we could suffer penalties or be required to make
significant changes to our operations.
The
healthcare industry is required to comply with extensive and complex laws and regulations at the federal, state and local government
levels relating to, among other things:
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licensure
of health providers, certification of organizations and enrollment with government reimbursement
programs;
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necessity
and adequacy of medical care;
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relationships
with physicians and other referral sources and referral recipients;
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billing
and coding for services;
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properly
handling overpayments;
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quality
of medical equipment and services;
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qualifications
of medical and support personnel;
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confidentiality,
maintenance, data breach, identity theft and security issues associated with health-related
and personal information and medical records; and
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communications
with patients and consumers.
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Among
these laws are the federal Stark Law, the federal Anti-Kickback Statute, the False Claims Act, and similar state laws. If we fail
to comply with applicable laws and regulations, we could suffer civil sanctions and criminal penalties, including the loss of
our ability to participate in the Medicare, Medicaid and other federal and state healthcare programs. While we endeavor to ensure
that our financial relationships with referral sources such as hospitals and physicians comply with the applicable laws (including
applicable safe harbors and exceptions), evolving interpretations or enforcement of these laws and regulations could subject our
current practices to allegations of impropriety or illegality or could require us to make changes in our operations. A determination
that we have violated these or other laws, or the public announcement that we are being investigated for possible violations of
these or other laws, could harm our business, and our business reputation could suffer significantly. In addition, other legislation
or regulations at the federal or state level may be adopted that could harm our business.
Our
use and disclosure of personally identifiable information, including health information, is subject to federal and state privacy
and security regulations, and our failure to comply with those regulations or to adequately secure the information we hold could
result in significant liability or reputational harm to us and, in turn, harm our client base and our business.
Numerous
state and federal laws and regulations, including HIPAA, govern the collection, dissemination, use, privacy, confidentiality,
security, availability and integrity of personally identifiable information, or PII, including protected health information. HIPAA
establishes a set of basic national privacy and security standards for the protection of protected health information (“PHI”)
by health plans, healthcare clearinghouses and certain healthcare providers, referred to as covered entities, and the business
associates with whom such covered entities contract for services, which includes us.
HIPAA
requires healthcare providers like us to develop and maintain policies and procedures with respect to PHI that is used or disclosed,
including the adoption of administrative, physical and technical safeguards to protect such information. HIPAA also implemented
the use of standard transaction code sets and standard identifiers that covered entities must use when submitting or receiving
certain electronic healthcare transactions, including activities associated with the billing and collection of healthcare claims.
HIPAA
imposes mandatory penalties for certain violations. HIPAA also authorizes state attorneys general to file suit on behalf of their
residents. Courts will be able to award damages, costs and attorneys’ fees related to violations of HIPAA in such cases.
While HIPAA does not create a private right of action allowing individuals to sue us in civil court for violations of HIPAA, its
standards have been used as the basis for duty of care in state civil suits such as those for negligence or recklessness in the
misuse or breach of PHI.
In
addition, HIPAA mandates that the Secretary of HHS conduct periodic compliance audits of HIPAA covered entities or business associates
for compliance with the HIPAA Privacy and Security Standards. It also tasks HHS with establishing a methodology whereby harmed
individuals who were the victims of breaches of unsecured PHI may receive a percentage of the Civil Monetary Penalty fine paid
by the violator.
HIPAA
further requires that patients be notified of any unauthorized acquisition, access, use or disclosure of their unsecured PHI that
compromises the privacy or security of such information, with certain exceptions related to unintentional or inadvertent use or
disclosure by employees or authorized individuals. HIPAA specifies that such notifications must be made “without unreasonable
delay and in no case later than 60 calendar days after discovery of the breach.” If a breach affects 500 patients or more,
it must be reported to HHS without unreasonable delay, and HHS will post the name of the breaching entity on its public web site.
Breaches affecting 500 patients or more in the same state or jurisdiction must also be reported to the local media. If a breach
involves fewer than 500 people, the covered entity must record it in a log and notify HHS at least annually.
Numerous
other federal and state laws protect the confidentiality, privacy, availability, integrity and security of PII, including PHI.
These laws in many cases are more restrictive than, and may not be preempted by, the HIPAA rules and may be subject to varying
interpretations by courts and government agencies, creating complex compliance issues for us and our clients and potentially exposing
us to additional expense, adverse publicity and liability.
New
health information standards, whether implemented pursuant to HIPAA, congressional action or otherwise, could have a significant
effect on the manner in which we must handle healthcare related data, and the cost of complying with standards could be significant.
If we do not comply with existing or new laws and regulations related to PHI, we could be subject to criminal or civil sanctions.
Because
of the extreme sensitivity of the PII we store and transmit, the security features of our technology platform are very important.
If our security measures, some of which are managed by third parties, are breached or fail, unauthorized persons may be able to
obtain access to sensitive client and patient data, including HIPAA-regulated PHI. As a result, our reputation could be severely
damaged, adversely affecting client or investor confidence. Clients may curtail their use of or stop using our services or our
client base could decrease, which would cause our business to suffer. In addition, we could face litigation, damages for contract
breach, penalties and regulatory actions for violation of HIPAA and other applicable laws or regulations and significant costs
for remediation, notification to individuals and for measures to prevent future occurrences. Any potential security breach could
also result in increased costs associated with liability for stolen assets or information, repairing system damage that may have
been caused by such breaches, incentives offered to client or other business partners in an effort to maintain our business relationships
after a breach and implementing measures to prevent future occurrences, including organizational changes, deploying additional
personnel and protection technologies, training employees and engaging third-party experts and consultants. While we maintain
insurance covering certain security and privacy damages and claim expenses, we may not carry insurance or maintain coverage sufficient
to compensate for all liability and, in any event, insurance coverage would not address the reputational damage that could result
from a security incident.
We
outsource important aspects of the storage and transmission of client and patient information, and thus rely on third parties
to manage functions that have material cyber-security risks. We attempt to address these risks by requiring outsourcing subcontractors
who handle client and patient information to sign business associate agreements contractually requiring those subcontractors to
adequately safeguard personal health data to the same extent that applies to us and in some cases by requiring such outsourcing
subcontractors to undergo third-party security examinations. However, we cannot assure you that these contractual measures and
other safeguards will adequately protect us from the risks associated with the storage and transmission of such information on
our behalf by our subcontractors.
We
also publish statements to our clients that describe how we handle and protect personal information. If federal or state regulatory
authorities or private litigants consider any portion of these statements to be untrue, we may be subject to claims of deceptive
practices, which could lead to significant liabilities and consequences, including, without limitation, costs of responding to
investigations, defending against litigation, settling claims and complying with regulatory or court orders.
We
have specific requirements to protect the privacy and security of personal health information we collect from or on behalf of
our clients.
Privacy
and security of personal health information, particularly personal health information stored and transmitted electronically, is
a major issue in the United States. The Privacy Standards and Security Standards under HIPAA establish a set of national
privacy and security standards for the protection of individually identifiable health information by health plans, healthcare
clearinghouses and healthcare providers (referred to as covered entities) and their business associates. We may be required to
comply with the HIPAA Privacy and Security Standards for physical, technical, and administrative safeguards, among other requirements.
We cannot assure you that it will adequately address the risks created by these requirements, and if it fails to do so we could
potentially be subject to HIPAA’s criminal and civil penalties. The Health Information Technology for Economic and Clinical
Health (or “HITECH”) Act, which was enacted as part of the American Recovery and Reinvestment Act of 2009, and amended
HIPAA, increased civil penalty amounts for violations of HIPAA and significantly strengthened enforcement by requiring the United States
Department of Health and Human Services to conduct periodic audits to confirm compliance and authorizing state attorneys general
to bring civil actions seeking either injunctions or damages in response to violations of HIPAA Privacy and Security Standards
that threaten the privacy of state residents.
Both
federal and state governments continue to adopt and/or are considering a number of new regulations related to protection of personal
information. Thus, we may incur costs to monitor, evaluate, and modify operational processes for compliance.
If
we fail to comply with federal and state laws and policies governing claim submissions to government healthcare programs or commercial
insurance programs, we or our clients may be subject to civil and criminal penalties or loss of eligibility to participate in
government healthcare programs and contractual claims by commercial insurers.
We
offer revenue cycle management services to our clients that include the preparation and submission of claims for professional
service and billing agent collection processing with payers on behalf of our clients. Certain of these reimbursement claims are
governed by federal and state laws with potential civil and criminal penalties for non-compliance. The HIPAA security, privacy
and transaction standards also have a potentially significant effect on our claims preparation, transmission and submission services,
because such services must be structured and provided in a way that supports our clients’ HIPAA compliance obligations.
Errors by us or our systems with respect to entry, formatting, preparation or transmission of claim information may be determined
or alleged to be in violation of these laws and regulations. If our revenue cycle management services fail to comply with these
laws and regulations, we may be subjected to federal or state government investigations and possible penalties may be imposed
upon us, false claims actions may have to be defended, private payers may file claims against us, and we may be excluded from
Medicare, Medicaid or other government-funded healthcare programs. Further, our clients may seek contractual remedies and indemnification.
Any investigation or proceeding related to these topics, even if unwarranted or without merit, could adversely affect demand for
our services, could force us to expend significant capital, research and development and other resources to address the failure,
and may harm our business.
If
we fail to comply with Medicare and Medicaid regulatory, guidance, or policy requirements, we may be subjected to reduced reimbursement,
overpayment demands or loss of eligibility to participate in these programs.
Our
affiliated professional entities enrolled and recently began participating in certain government health care programs covering
certain of the professional services delivered by our affiliated professional entities. We expect a growing portion of our patient
services to be reimbursed by government health care programs. The Medicare and Medicaid programs are highly regulated, and unique
requirements governing the reimbursement of professional services delivered using telemedicine are evolving and complicated. In
addition, changes in government health care programs may reduce the reimbursement we receive and could harm our business. In particular,
there is uncertainty regarding whether temporary waivers of certain Medicare conditions of participation and payment for many
virtual care services and temporary expansions of the types of Medicare-covered services that can be provided remotely will continue
or be made permanent. If we fail to comply with applicable reimbursement laws and regulations, reimbursement under these programs
and participation in these programs could be adversely affected. Federal or state governments may also impose other sanctions
on us for failure to comply with the applicable reimbursement regulations, including but not limited to recovering an overpayment.
Failure to comply with these or future laws and regulations could result in our or our affiliated provider network’s ability
to provide telemedicine services to our clients.
Physician
licensing and credentialing, a cost of providing professional services, can negatively impact our margins as we may incur increased
expenses to utilize appropriately licensed and credentialed physicians for consult demands, especially when expanding to new jurisdictions
and new hospital clients.
A
physician’s ability to perform telemedicine consults is dictated by where the physician is licensed to practice and with
whom the physician is privileged to provide services. State licensure and physician credentialing requirements take time to procure,
often necessitating months of lead-time before a physician is able to take consults for a particular hospital facility. Our ability
to manage and anticipate physician need and prioritize licensing and credentialing could impact profit margins and expense management.
As consult demands increase in areas where only a limited number of physicians hold necessary licenses and credentials, those
physicians with appropriate licensing and credentialing to meet client demands may assume additional overtime shifts or otherwise
demand increased fees, thereby increasing our costs. Further, obtaining a license to practice medicine in a particular jurisdiction
is at the discretion of the local state medical board, and, as such, timing to achieve licensure in certain jurisdictions may
be outside our ability to accomplish within expected time frames.
Recent
and frequent state legislative and regulatory changes specific to telemedicine may present us with additional requirements and
state compliance costs, with potential operational impacts in certain jurisdictions.
In
recent years, states have adopted an abundance of new legislation and regulations specific to telemedicine. In some cases, this
legislation and regulation, typically targeting “direct to consumer” telehealth service offerings rather than specialty
consultative services, such as our acute telemedicine solutions, incorporates informed consent, modality, medical record, and
other requirements. Thus, where new legislation and regulations apply to our telemedicine solutions, we may incur costs to monitor,
evaluate, and modify operational processes for compliance. All such activities increase our costs and could, in certain circumstances,
impact our ability to make available telemedicine services in a particular state.
Risks
Related to Our Use of Technology
Failure
to keep pace with advances in technology could cause our solutions to become obsolete, which could harm our business, financial
condition and results of operations.
The
telemedicine industry is characterized by rapid technological change, changing consumer requirements, short product lifecycles
and evolving industry standards. The successful implementation of our business model depends on our ability to anticipate and
adapt to evolving technologies and industry standards and introduce new solutions accordingly. For example, we recently started
deploying our Telemed IQ software platform to hospital organizations as a stand-alone software-as-a-service solution independent
of our clinical services to enable these providers to optimize and scale our platform across all of their care sites. These new
solutions carry risks, such as cost overruns, delays in delivery, performance problems, and lack of acceptance by our clients.
If we cannot anticipate or adapt to rapidly evolving industry standards, technology, and increasingly sophisticated clients and
their employees, our existing technology could become undesirable, obsolete, or harm our reputation. Moreover, we may not be successful
in developing, using, marketing, selling or maintaining new technologies effectively or adapting our solutions to evolving client
requirements or emerging industry standards, and, as a result, our business could be harmed. In addition, we have limited insight
into trends that might develop and affect our business, which could lead to errors in our predicting and reacting to relevant
business, legal, and regulatory trends and healthcare reform. Further, there can be no assurance that technological advances by
one or more of our competitors or future competitors will not result in our present or future solutions and services becoming
uncompetitive or obsolete. If any of these events occur, it could harm our business.
We
depend upon third-party service providers for certain technologies. If these third-party providers fail to fulfill their contractual
obligations, fail to maintain or support those technologies or choose to discontinue their services, our operations could be disrupted
and our business may be harmed.
We
depend upon third-party service providers for important functions of our solutions. Software, network applications and data, as
well as the core video and audio system integral to our business, are hosted on third-party sites. These facilities may be vulnerable
to damage or interruption from earthquakes, hurricanes, floods, fires, cyber security attacks, terrorist attacks, power losses,
telecommunications failures, COVID-19 pandemic-related business disruptions, and similar events. The occurrence of a natural disaster
or an act of terrorism, a decision to close the facilities without adequate notice, or other unanticipated problems could result
in lengthy interruptions in our providing our services. The facilities also could be subject to break-ins, computer viruses, sabotage,
intentional acts of vandalism, and other misconduct. Redundancies and backup systems are in place to prevent operational disruptions
and data loss, but if these technologies fail or are of poor quality, our business could be harmed. Failures or disruption in
the delivery of telemedicine services could result in client dissatisfaction, disrupt our operations, and adversely affect our
operating results. Additionally, we have significantly less control over the technologies third parties provide to us than if
we maintained and operated them ourselves. In some cases, functions necessary to some of our solutions may be performed by these
third-party technologies. If we need to find an alternative source for performing these functions, we may have to expend significant
money, resources and time to develop the alternative, and if this development is not accomplished in a timely manner and without
significant disruption to our business, we may be unable to fulfill our obligations to clients. Any errors, failures, interruptions,
or delays experienced in connection with these third-party technologies and information services or our own systems could negatively
impact our relationships with clients and harm our business and could expose us to third-party liabilities.
If
the systems that we use to provide our services experience security breaches, we may incur significant liabilities, and our reputation
and business may be harmed.
Our
services involve the storage and transmission of our clients’ proprietary information, sensitive or confidential data, including
valuable personal information of patients, clients and others, as well as the PHI of our clients. Because of the extreme sensitivity
of the information we store and transmit, the security features of our computer, network and communications systems infrastructure
are critical to the success of our business. We are also dependent on third-party vendors to keep their systems secure in order
to protect our information systems and data. A breach or failure of our or our third-party vendors’ security measures could
result from a variety of circumstances and events, including third-party action, employee negligence or error, malfeasance, computer
viruses, cyber-attacks by computer hackers, failures during the process of upgrading or replacing software and databases, power
outages, hardware failures, telecommunication failures, user errors or catastrophic events. Information security risks have generally
increased in recent years because of the proliferation of new technologies and the increased sophistication and activities of
perpetrators of cyber-attacks. As cyber threats continue to evolve, we may be required to expend additional resources to further
enhance our information security measures and/or to investigate and remediate any information security vulnerabilities. If our
or our third-party vendors’ security measures fail or are breached, it could result in unauthorized persons accessing sensitive
client or patient data (including PHI), a loss of or damage to our data, an inability to access data sources, or process data
or provide our services to our clients. Such failures or breaches of our or our third-party vendors’ security measures,
or our or our third-party vendors’ inability to effectively resolve such failures or breaches in a timely manner, could
severely damage our reputation, adversely affect client or investor confidence in us, and reduce the demand for our services from
existing and potential clients. In addition, we could face litigation, damages for contract breach, monetary penalties, or regulatory
actions for violation of applicable laws or regulations, and incur significant costs for remedial measures to prevent future occurrences
and mitigate past violations. Although we maintain insurance covering certain security and privacy damages and claim expenses,
we may not carry insurance or maintain coverage sufficient to compensate for all liability and, in any event, insurance coverage
would not address the reputational damage that could result from a security incident.
We
or our third-party vendors may experience cyber-security and other breach incidents that remain undetected for an extended period.
Because techniques used to obtain unauthorized access or to sabotage systems change frequently and generally are not recognized
until launched, we or our third-party vendors may be unable to anticipate these techniques or to implement adequate preventive
measures. If an actual or perceived breach of our or our third-party vendors’ security occurs, or if we or our third-party
vendors are unable to effectively resolve such breaches in a timely manner, the market perception of the effectiveness of our
security measures could be harmed and we could lose sales and clients, which could harm our business.
We
rely on telecommunications and internet service providers for providing solutions to our clients, and any interruption or failure
in the services provided by these third parties could harm our business.
Our
business is highly dependent on telecommunications and internet service providers. We serve our clients using third-party data
centers and telecommunications solutions, including cloud infrastructure services. Our services are designed to operate 24-hours-a-day,
seven-days-a-week, without interruption. However, we have experienced, and we expect that we will continue to experience, interruptions
and delays in services and availability from time to time. We may not maintain redundant systems or facilities for some of these
services. While we control and have access to our servers, we do not control the operation of these facilities. The cloud vendors
and the owners of our data center facilities have no obligation to renew their agreements with us on commercially reasonable terms
or at all. If we are unable to renew these agreements on commercially reasonable terms, or if one of our cloud vendors or data
center operators is acquired, we may be required to transfer our servers and other infrastructure to a new vendor or a new data
center facility, and we may incur significant costs and possible service interruption in connection with doing so. Problems faced
by our cloud vendors or third-party data center locations with the telecommunications network providers with whom we or they contract
or with the systems by which our telecommunications providers allocate capacity among their clients, including us, could adversely
affect the experience of our clients. Our cloud vendors or third-party data center operators could decide to close their facilities
without adequate notice. In addition, any financial difficulties, such as bankruptcy faced by our cloud vendors or third-party
data centers operators or any of the service providers with whom we or they contract may have negative effects on our business,
the nature and extent of which are difficult to predict.
Additionally,
if our cloud or data centers vendors are unable to keep up with our growing needs for capacity, this could harm our business.
For example, a rapid expansion of our business could affect the service levels at our cloud vendors or data centers or cause such
cloud systems or data centers and systems to fail. Any changes in third-party service levels at our cloud vendors or data centers
or any disruptions or other performance problems with our solution could harm our reputation and may damage our clients’
and clients’ stored files or result in lengthy interruptions in our services. Interruptions in our services may reduce our
revenue, cause us to issue refunds to clients for prepaid and unused subscriptions, subject us to potential liability or adversely
affect client renewal rates.
In
the event of a catastrophic event with respect to one or more of these systems or facilities, we may experience an extended period
of system unavailability, which could negatively impact our relationships with clients. To operate without interruption, both
we and our service providers must guard against:
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damage
from fire, power loss, natural disasters and other force majeure events outside our control;
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communications
failures;
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software
and hardware errors, failures and crashes;
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security
breaches, computer viruses, hacking, denial-of-service attacks and similar disruptive
problems; and
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other
potential interruptions.
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Moreover,
system failures may result in loss of data, including patient data, which is critical to the provision of our services. Any errors,
failures, interruptions or delays experienced in connection with our or our third parties’ systems could negatively impact
our relationships with clients, adversely affect our brand and expose us to liabilities to third parties, all of which could harm
our business.
Failure
to protect or enforce our intellectual property rights could impair our ability to protect our internally developed technology
and our brand and the costs involved in such enforcement could harm our business.
Our
intellectual property includes our internally developed processes, methodologies, algorithms, applications, technology platform,
software code, website content, user interfaces, graphics, trade dress, databases and domain names. We rely on a combination of
trademark, trade secret and copyright laws and confidentiality procedures and contractual provisions to protect our intellectual
property rights in our internally developed technology and content. We believe that our intellectual property is an essential
asset of our business. If we do not adequately protect our intellectual property, our brand and reputation could be harmed and
competitors may be able to use our technologies and erode or negate any competitive advantage we may have, which could harm our
business, negatively affect our position in the marketplace, limit our ability to commercialize our technology, and delay or render
impossible our achievement of profitability. A failure to protect our intellectual property in a cost-effective and meaningful
manner could adversely affect our ability to compete. We regard the protection of our trade secrets, copyrights, trademarks, trade
dress, databases and domain names as critical to our success.
We
strive to protect our intellectual property rights by relying on federal, state, and common law rights and other rights provided
under foreign laws. However, the steps we take to protect our intellectual property rights may be inadequate. For example, other
parties, including our competitors, may independently develop similar technology, duplicate our services, or design around our
intellectual property and, in such cases, we may not be able to assert our intellectual property rights against such parties.
Further, our contractual arrangements may not effectively prevent disclosure of our confidential information or provide an adequate
remedy in the event of unauthorized disclosure of our confidential information, and we may be unable to detect the unauthorized
use of, or take appropriate steps to enforce, our intellectual property rights.
We
make business decisions about when to seek patent protection for a particular technology and when to rely upon trade secret protection,
and the approach we select may ultimately prove to be inadequate. In particular, we do not currently hold a patent or other registered
or applied for intellectual property protection for our Telemed IQ software platform. Even in cases where we seek patent protection,
there is no assurance that the resulting patents will effectively protect every significant feature of our solutions, technology
or proprietary information, or provide us with any competitive advantages, since intellectual property law, including statutory
and case law, particularly in the United States, is constantly developing, and any changes in the law could make it harder
for us to enforce our rights.
In
order to protect our intellectual property rights, we may be required to spend significant resources to monitor and protect these
rights. Litigation brought to protect and enforce our intellectual property rights could be costly, time-consuming and distracting
to management and could result in the impairment or loss of portions of our intellectual property. Furthermore, our efforts to
enforce our intellectual property rights may be met with defenses, counterclaims and countersuits attacking the validity and enforceability
of our intellectual property rights. An adverse determination of any litigation proceedings could put our intellectual property
at risk of being invalidated or interpreted narrowly and could put any related pending patent applications at risk of not issuing.
Furthermore, because of the substantial amount of discovery required in connection with intellectual property litigation, there
is a risk that some of our confidential or sensitive information could be compromised by disclosure in the event of litigation.
In addition, during the course of litigation, there could be public announcements of the results of hearings, motions or other
interim proceedings or developments. If securities analysts or investors perceive these results to be negative, it could have
a substantial adverse effect on the price of our common stock. Negative publicity related to a decision by us to initiate such
enforcement actions against a client or former client, regardless of its accuracy, may adversely impact our other client relationships
or prospective client relationships, harm our brand and business, and could cause the market price of our Class A common
stock to decline. Our failure to secure, protect, and enforce our intellectual property rights could harm our brand and our business.
We
could incur substantial costs as a result of any claim of infringement of another party’s intellectual property rights.
There
is considerable patent and other intellectual property development activity in our industry. Our future success depends in part
on not infringing upon the intellectual property rights of others. Our competitors, as well as a number of other entities and
individuals, including so-called non-practicing entities (NPEs), may own or claim to own intellectual property relating to our
solutions. From time to time, third parties may claim that we are infringing upon their intellectual property rights or that we
have misappropriated their intellectual property. For example, in some cases, very broad patents are granted that may be interpreted
as covering a wide field of machine learning and predictive modeling methods in healthcare. As competition in our market grows,
the possibility of patent infringement, trademark infringement and other intellectual property claims against us increases. In
the future, we expect others to claim that our solutions and underlying technology infringe or violate their intellectual property
rights. In a patent infringement claim against us, we may assert, as a defense, that we do not infringe the relevant patent claims,
that the patent is invalid or both. The strength of our defenses will depend on the patents asserted, the interpretation of these
patents, and our ability to invalidate the asserted patents. However, we could be unsuccessful in advancing non-infringement and/or
invalidity arguments in our defense. In the United States, issued patents enjoy a presumption of validity, and the party
challenging the validity of a patent claim must present clear and convincing evidence of invalidity, which is a high burden of
proof. Conversely, the patent owner need only prove infringement by a preponderance of the evidence, which is a lower burden of
proof. We may be unaware of the intellectual property rights that others may claim cover some or all of our technology or services.
Because patent applications can take years to issue and are often afforded confidentiality for some period of time, there may
currently be pending applications, unknown to us, that later result in issued patents that could cover one or more aspects of
our technology and services. Any claims or litigation could cause us to incur significant expenses and, whether or not successfully
asserted against us, could require that we pay substantial damages, ongoing royalty or license payments or settlement fees, prevent
us from offering our solutions or using certain technologies, require us to re-engineer all or a portion of our platform, or require
that we comply with other unfavorable terms. We may also be obligated to indemnify our clients or business partners or pay substantial
settlement costs, including royalty payments, in connection with any such claim or litigation and to obtain licenses, modify applications
or refund fees, which could be costly. Even if we were to prevail in such a dispute, any litigation regarding our intellectual
property could be costly and time-consuming and divert the attention of our management and key personnel from our business operations.
Our
use of open source software could adversely affect our ability to offer our solutions and subject us to possible litigation.
We
use open source software in connection with our existing and future solutions. Some open source software licenses require those
who distribute open source software as part of their own software product to make available the source code for any modifications
or derivative works created based upon the open source software, and that such modifications or derivative works are licensed
under the terms of a particular open source license or other license granting third parties certain rights of further use. By
the terms of certain open source licenses, we could be required to release the source code of our internally developed software
and make it available under open source licenses if we combine and/or distribute our internally developed software with open source
software in certain manners. Although we monitor our use of open source software, we cannot be sure that all open source software
is reviewed prior to use in our software, that our programmers have not incorporated open source software into our internally
developed software or that they will not do so in the future. Additionally, the terms of many open source licenses to which we
are subject have not been interpreted by U.S. or foreign courts. There is a risk that open source software licenses could be construed
in a manner that imposes unanticipated conditions or restrictions on our ability to provide our existing and future solutions
to our clients. In addition, the terms of open source software licenses may require us to provide software that we develop using
such open source software to others, including our competitors, on unfavorable license terms. As a result of our current or future
use of open source software, we may face claims or litigation, be required to release our internally developed source code, pay
damages for breach of contract, re-engineer our technology, discontinue sales in the event re-engineering cannot be accomplished
on a timely basis, or take other remedial action that may divert resources away from our development efforts, any of which could
harm our business.
Our
software platform may not perform properly due to errors or similar problems, which could damage our reputation, give rise to
claims against us, or divert application of our resources from other purposes, any of which could harm our business.
Telemed
IQ, our cloud-based software platform, provides our clients and providers with the ability to, among other things, complete, view
and edit medical history; request a consult (either scheduled or on demand); conduct a consult (via video or phone); and initiate
an expert medical service. Software development is time-consuming, expensive and complex, and may involve unforeseen difficulties.
We may encounter technical obstacles, and it is possible that we may discover additional problems that prevent our software platform
from operating properly. If our solutions do not function reliably or fail to achieve client expectations in terms of performance,
clients could assert liability claims against us or attempt to cancel their contracts with us. This could damage our reputation
and impair our ability to attract or maintain clients.
Moreover,
complex software, such as ours, often contains defects and errors, some of which may remain undetected for a period of time. Material
performance problems, defects or errors in our existing or new software and services may arise in the future and may result from
interface of our solution with systems and data that we did not develop and the function of which is outside of our control or
undetected in our testing. Such errors may be found after the introduction of new software or enhancements to existing software.
If we detect any errors before we introduce a solution, we may have to delay deployment for an extended period of time while we
address the problem. Any defects and errors, and any failure by us to identify and address them, could result in loss of revenue
or market share, diversion of development resources, harm to our reputation and increased service and maintenance costs. Defects
or errors may discourage existing or potential clients from purchasing our solutions from us. Correction of defects or errors
could prove to be impossible or impracticable. The costs incurred in correcting any defects or errors may be substantial and could
harm our business.
Risks
Related to Our Corporate Governance
Warburg
Pincus has significant influence over us, and their interests may conflict with ours and those of our other stockholders in the
future.
As
of December 31, 2020, investment funds owned by Warburg Pincus LLC (“Warburg Pincus”) and its affiliates beneficially
own approximately 44.1% of our outstanding Class A common stock. As long as Warburg Pincus owns or controls a significant
percentage of our outstanding voting power, they will have the ability to significantly influence all corporate actions requiring
stockholder approval, including the election and removal of directors and the size of our board of directors, any amendment to
our amended and restated certificate of incorporation or amended and restated bylaws, or the approval of any merger or other significant
corporate transaction, including a sale of substantially all of our assets. In addition, in connection with the Merger Transaction,
we entered into an Investor Rights Agreement with Warburg Pincus pursuant to which, among other things, Warburg Pincus will have
the right to designate (i) up to five of nine directors for as long as it beneficially owns at least 50% of the issued and
outstanding shares of Class A common stock, (ii) up to three of nine directors for so long as it beneficially owns at
least 35% but less than 50% of the issued and outstanding shares of Class A common stock, (iii) up to two of seven directors
for so long as it beneficially owns at least 15% but less than 35% of the issued and outstanding shares of Class A common
stock and (iv) up to one of seven directors for so long as it beneficially owns at least 5% but less than 15% of the issued
and outstanding shares of Class A common stock. Thomas J. Carella and Amr Kronfol, each a Managing Director of Warburg Pincus,
are members of our board of directors and are deemed to be director designees of Warburg Pincus. Warburg Pincus’ influence
over our management could have the effect of delaying or preventing a change in control or otherwise discouraging a potential
acquirer from attempting to obtain control of us, which could cause the market price of our Class A common stock to decline
or prevent stockholders from realizing a premium over the market price for our Class A common stock.
The
interests of Warburg Pincus may not align with our interests as a company or the interests of our other stockholders. Accordingly,
Warburg Pincus could cause us to enter into transactions or agreements of which you would not approve or make decisions with which
you would disagree. Further, Warburg Pincus is in the business of making investments in companies and may acquire and hold interests
in businesses that compete directly or indirectly with us. Warburg Pincus may also pursue acquisition opportunities that may be
complementary to our business, and, as a result, those acquisition opportunities may not be available to us. In recognition that
directors, principals, officers, employees and other representatives of Warburg Pincus and its affiliates and investment funds
may serve as our or our affiliates’ directors, officers or agents, our amended and restated certificate of incorporation
provides, among other things, that none of Warburg Pincus or any director, principal, officer, employee or other representatives
of Warburg Pincus has any duty to refrain from engaging directly or indirectly in an investment or corporate or business opportunity
or offering a prospective economic or competitive advantage in which we or any of our controlled affiliates, directly or indirectly,
could have an interest or expectancy or otherwise competing with us or any of our controlled affiliates. In the event that any
of these persons or entities acquires knowledge of a potential investment or corporate or business opportunity which may be a
corporate opportunity for itself and us, we will not have any expectancy in such corporate opportunity, and these persons and
entities will not have any duty to communicate or present such corporate opportunity to us and may pursue or acquire such corporate
opportunity for themselves or direct such opportunity to another person. These potential conflicts of interest could harm our
business if, among other things, attractive corporate opportunities are allocated by Warburg Pincus to itself or its other affiliates.
Provisions
in our charter documents and under Delaware law could make an acquisition of our company, which may be beneficial to our stockholders,
more difficult and may prevent attempts by our stockholders to replace or remove our current management.
Certain
provisions of our amended and restated certificate of incorporation and amended and restated by-laws may have the effect of rendering
more difficult, delaying, or preventing a change of control or changes in our management. These provisions provide for, among
other things:
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a
classified board of directors whose members serve staggered three-year terms;
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the
authorization of “blank check” preferred stock, which could be issued by
our board of directors without stockholder approval and may contain voting, liquidation,
dividend and other rights superior to our Class A common stock;
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a
limitation on the ability of, and providing indemnification to, our directors and officers;
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a
requirement that special meetings of our stockholders can be called only by our board
of directors, the Chairperson of our board of directors, or our Chief Executive Officer;
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a
requirement of advance notice of stockholder proposals for business to be conducted at
meetings of our stockholders and for nominations of candidates for election to our board
of directors;
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a
prohibition on cumulative voting in the election of directors;
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a
requirement that our directors may be removed only for cause and by a majority vote of
the stockholders;
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a
prohibition on stockholder action by written consent;
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a
requirement that vacancies on our board of directors may be filled only by a majority
of directors then in office (subject to limited exceptions), even though less than a
quorum; and
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a
requirement of the approval of the board of directors or the holders of at least two-thirds
of our outstanding shares of capital stock to amend the amended and restated by-laws
and certain provisions of the amended and restated certificate of incorporation.
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These
provisions may frustrate or prevent any attempts by our stockholders to replace or remove our management by making it more difficult
for stockholders to replace members of the board of directors, which is responsible for appointing the members of our management.
In addition, institutional stockholder representative groups, stockholder activists and others may disagree with our corporate
governance provisions or other practices, including anti-takeover provisions, such as those listed above. We generally will consider
recommendations of institutional stockholder representative groups, but we will make decisions based on what our board and management
believe to be in the best long-term interests of our company and stockholders; however, these groups could make recommendations
to our stockholders against our practices or our board members if they disagree with our positions.
Finally,
we have not opted out of the provisions of Section 203 of the Delaware General Corporation Law, which generally prohibits
a Delaware corporation from engaging in any of a broad range of business combinations with any “interested” stockholder
for a period of three years following the date on which the stockholder became an “interested” stockholder.
Any
of the foregoing provisions could limit the price that investors might be willing to pay in the future for shares of our common
stock, and they could deter potential acquirers of our company, thereby reducing the likelihood that you would receive a premium
for your shares of our common stock in an acquisition.
Our
amended and restated certificate of incorporation provides that a state or federal court located within the state of Delaware
will be the exclusive forum for substantially all disputes between us and our stockholders, which could limit our stockholders’
ability to obtain a favorable judicial forum for disputes with us or our directors, officers or employees.
Our
amended and restated certificate of incorporation provides, to the fullest extent permitted by law, that unless we consent in
writing to the selection of an alternative forum, the Court of Chancery of the State of Delaware will be the exclusive forum for
the following types of actions or proceedings under Delaware statutory or common law:
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any
derivative action or proceeding brought on behalf of us;
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any
action asserting a claim of breach of a fiduciary duty owed by or other wrongdoing by
any current or former director, officer, employee, agent or stockholder of ours to us
or our stockholders;
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any
action asserting a claim against us arising pursuant to any provision of the Delaware
General Corporation Law, our certificate of incorporation or our bylaws, or as to which
the Delaware General Corporation Law confers jurisdiction on the Court of Chancery of
the State of Delaware; or
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any
action asserting a claim governed by the internal affairs doctrine;
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except
for, as to each of the above clauses, any action as to which the Court of Chancery of the State of Delaware determines that there
is an indispensable party not subject to the personal jurisdiction of the Court of Chancery of the State of Delaware (and the
indispensable party does not consent to the personal jurisdiction of the Court of Chancery of the State of Delaware within ten
(10) days following such determination), in which case the United States District Court for the District of Delaware or other
state courts of the State of Delaware, as applicable, shall, to the fullest extent permitted by law, be the sole and exclusive
forum for any such claims.
This
provision would not apply to suits brought to enforce a duty or liability created by the Securities Act or the Exchange Act or
any claim for which the U.S. federal courts have exclusive or concurrent jurisdiction. Our amended and restated certificate of
incorporation further provides that, unless we consent in writing to the selection of an alternative forum, to the fullest extent
permitted by law, the federal district courts of the United States of America will be the exclusive forum for resolving any
complaint asserting a cause of action arising under the Securities Act or the rules and regulations promulgated thereunder.
These
exclusive-forum provisions may limit a stockholder’s ability to bring a claim in a judicial forum that it finds favorable
for disputes with us or our directors, officers, or other employees, which may discourage lawsuits against us and our directors,
officers, and other employees. If any other court of competent jurisdiction were to find either exclusive-forum provision in our
amended and restated certificate of incorporation to be inapplicable or unenforceable, we may incur additional costs associated
with resolving the dispute in other jurisdictions, which could harm our business. In addition, although the Delaware Supreme Court
ruled in March 2020 that federal forum selection provisions purporting to require claims under the Securities Act be brought
in federal court were “facially valid” under Delaware law, there is uncertainty as to whether other courts will enforce
our federal forum selection clause.
We
will incur increased costs and demands upon management as a result of complying with the laws and regulations affecting public
companies, particularly after we are no longer an “emerging growth company,” which could harm our business.
As
a public company, we are subject to the reporting requirements of the Exchange Act, the Sarbanes-Oxley Act and the rules and regulations
of the applicable listing standards of Nasdaq. These requirements have increased and will continue to increase our legal, accounting,
and financial compliance costs and have made and will continue to make some activities more time consuming and costly. For example,
we expect these rules and regulations to make it more difficult and more expensive for us to obtain director and officer liability
insurance, and we may be required to accept reduced policy limits and coverage or incur substantially higher costs to maintain
the same or similar coverage. As a result, it may be more difficult for us to attract and retain qualified individuals to serve
on our board of directors, our board committees or as our executive officers. After we cease to be an “emerging growth company,”
we will incur greater legal, accounting, and other expenses than we previously incurred. In particular, we expect to incur significant
expenses and devote substantial management effort toward ensuring compliance with the auditor attestation requirements of Section 404
of the Sarbanes-Oxley Act. In that regard, we will need to hire additional accounting and financial staff with appropriate public
company experience and technical accounting knowledge.
Risks
Related to Our Securities
The
market price of our Class A common stock and warrants may be volatile, which could cause the value of your investment to
decline.
The
market price of our Class A common stock and warrants has been and may continue to be volatile and subject to wide fluctuations
depending on a number of factors, including those described in this “Risk Factors” section, many of which are
beyond our control and may not be related to our operating performance. These fluctuations could cause you to lose all or part
of your investment in our Class A common stock or warrants. Factors affecting the trading price of our Class A common stock
and warrants may include:
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market
conditions in our industry or the broader stock market;
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actual
or anticipated fluctuations in our financial and operating results;
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actual
or anticipated developments in our business or our competitors’ businesses or the
competitive landscape generally;
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the
financial projections we may provide to the public, any changes in those projections,
or our failure to meet those projections;
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changes
in financial estimates and recommendations by securities analysts concerning us or the
market in general;
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the
public’s reaction to our press releases, our other public announcements and our
filings with the SEC;
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our
ability to market new and enhanced solutions on a timely basis;
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announced
or completed acquisitions of businesses, commercial relationships, products, services
or technologies by us or our competitors;
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changes
in laws and regulations affecting our business;
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changes
in accounting standards, policies, guidelines, interpretations or principles;
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commencement
of, or involvement in, litigation involving us;
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changes
in our capital structure, such as future issuances of securities or the incurrence of
additional debt;
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sales,
or anticipated sales, of large blocks of our Class A common stock;
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any
major change in our board of directors or management;
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general
economic and political conditions such as recessions, interest rates, fuel prices, trade
wars, pandemics (such as COVID-19), currency fluctuations and acts of war or terrorism;
and
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other
risk factors listed under this “Risk Factors” section.
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Broad
market and industry factors may materially harm the market price of our Class A common stock and warrants, regardless of
our actual operating performance. The stock market in general and Nasdaq have, from time to time, experienced extreme price and
volume fluctuations that have often been unrelated or disproportionate to the operating performance of the particular companies
affected. The trading prices and valuations of these stocks, and of our Class A common stock and warrants, may not be predictable.
A loss of investor confidence in the market for the stocks of other companies that investors perceive to be similar to us could
depress our stock price regardless of our business, prospects, financial conditions or results of operations. A decline in the
market price of our Class A common stock or warrants also could adversely affect our ability to issue additional securities
and our ability to obtain additional financing in the future.
In
addition, in the past, following periods of volatility in the overall market and the market prices of particular companies’
securities, securities class action litigations have often been instituted against these companies. Litigation of this type,
if instituted against us, could result in substantial costs and a diversion of our management’s attention and resources.
Any adverse determination in any such litigation or any amounts paid to settle any such actual or threatened litigation could
require that we make significant payments.
Further,
although our Class A common stock and warrants are currently listed on Nasdaq, an active trading market for our Class A common
stock and warrants may not be sustained. Accordingly, if an active trading market for these securities is not maintained, the
liquidity of our Class A common stock and warrants, your ability to sell your shares of our Class A common stock or warrants when
desired and the prices that you may obtain for your shares or warrants will be adversely affected.
Our
issuance of additional capital stock in connection with financings, acquisitions, investments, our equity incentive plans or otherwise
will dilute all other stockholders.
We
expect to issue additional capital stock in the future that will result in dilution to all other stockholders. We expect to grant
equity awards to employees, directors and consultants under our equity incentive plans. We may also raise capital through equity
financings in the future. As part of our business strategy, we may acquire or make investments in complementary businesses and
technologies and issue equity securities to pay for any such acquisition or investment. Any such issuances of additional capital
stock may cause stockholders to experience significant dilution of their ownership interests and the per share value of our Class A
common stock to decline.
Future
sales of shares by existing stockholders and future exercise of registration rights may adversely affect the market price of our
Class A common stock.
Sales
of a substantial number of shares of our Class A common stock in the public market, or the perception that such sales could
occur, could adversely affect the market price of our Class A common stock and may make it more difficult for you to sell
your shares of our Class A common stock at a time and price that you deem appropriate. All outstanding shares of our Class
A common stock previously held by the pre-Merger Transaction public stockholders at the completion of the Merger Transaction and
a substantial number of shares of our Class A common stock issued as merger consideration in the Merger Transaction are freely
tradable without restriction under the Securities Act, except for any shares of our Class A common stock that may be held or acquired
by our directors, executive officers and other affiliates (including affiliates of Warburg Pincus), as that term is defined in
the Securities Act, which are subject to restrictions under the Securities Act.
In connection with
the completion of the Merger Transaction, we entered into an Amended and Restated Registration Rights Agreement with Warburg Pincus
and the sponsor of the pre-Merger Transaction company, HCMC Sponsor LLC (the “Sponsor”), pursuant to which we agreed
to register for resale and granted certain other registration rights with respect to the approximately 39.0 million shares of Class A
common stock held by Warburg Pincus and the Sponsor and their respective permitted transferees, in addition to the warrants originally
issued in a private placement to the Sponsor in connection with HCMC’s initial public offering and the up to 350,000 shares
of our Class A common stock issuable upon the exercise of the private placement warrants. We have also agreed to register
for resale the 16.8 million shares of our Class A common stock (the “PIPE shares”) issued in a private placement that
closed immediately prior to the Merger Transaction and the 12.5 million shares of Class A common stock issuable upon exercise
of our publicly held warrants to purchase shares of Class A common stock. In accordance with the foregoing, we filed a registration
statement on Form S-1 under the Securities Act, which registration statement was declared effective on December 8, 2020, to register
the resale of up to 69.3 million shares of our Class A common stock, including 33.9 million shares of Class A common stock
held by Warburg Pincus, the 16.8 million PIPE shares and 12.85 million shares of Class A common stock issuable upon exercise
of our outstanding warrants. Shares of Class A common stock sold under such registration statement can be freely sold in the
public market. In addition, in connection with our acquisition of Access Physicians, we agreed to register for resale the 13.8
million shares of our Class A common stock issued to the sellers at the closing of the acquisition and any shares of Class A common
stock that we may issue in the future, in our sole discretion, as payment in respect of certain earn-out amounts and other deferred
consideration in accordance with the terms of the acquisition purchase agreement. The registration and availability of such a significant
number of securities for trading in the public market may have an adverse effect on the market price of our Class A common
stock.
We
have also filed a registration statement on Form S-8 under the Securities Act to register shares of our Class A common
stock that may be issued under our equity incentive plans from time to time, as well as any shares of our Class A common
stock underlying outstanding options and restricted stock units that have been granted to our directors, executive officers and
other employees, all of which are subject to time- or performance-based vesting conditions. Shares registered under this registration
statement will be available for sale in the public market upon issuance subject to vesting arrangements and exercise of options,
as well as Rule 144 in the case of our affiliates.
The
Sponsor and executive officers and directors of the pre-Merger Transaction company entered into a letter agreement (the “Letter
Agreement”) with HCMC, pursuant to which they agreed, among other things, not to transfer, assign or sell (except to certain
permitted transferees) any of the founder shares initially purchased by the Sponsor in a private placement prior to HCMC’s
initial public offering, of which 4.4 million shares remain outstanding, until one year after the closing of the Merger Transaction
or earlier if subsequent to the Merger Transaction, (i) the last sale price of our Class A common stock equals or exceeds
$12.00 per share (as adjusted for stock splits, stock dividends, reorganizations, recapitalizations and the like) for any 20 trading
days within any 30-trading day period commencing at least 150 days after the completion of the Merger Transaction or (ii) we
consummate a subsequent liquidation, merger, capital stock exchange, reorganization or other similar transaction that results
in all of our stockholders having the right to exchange their shares of Class A common stock for cash, securities or other
property. However, following the expiration of such lock-up, the Sponsor and its permitted transferees will not be restricted
from selling such securities, other than by applicable securities laws. In addition, approximately 1.9 million of these founder
shares will remain subject to lock-up pursuant to the terms of a letter agreement (the “Sponsor Agreement”) entered
into between the Sponsor and HCMC in connection with the Merger Transaction, and will be released from this lock-up upon achieving
certain market share price milestones within a period of seven years after the closing of the Merger Transaction.
We
are unable to predict the effect that these sales, particularly sales by our directors, executive officers and significant stockholders,
may have on the prevailing market price of our Class A common stock. If holders of these shares sell, or indicate an intent
to sell, substantial amounts of our Class A common stock in the public market, the trading price of our Class A common
stock could decline significantly and make it difficult for us to raise funds through securities offerings in the future.
Because
we have no current plans to pay cash dividends on our Class A common stock, you may not receive any return on investment
unless you sell your shares of for a price greater than that which you are deemed to have paid for it.
We have no current
plans to pay cash dividends on our Class A common stock. The declaration, amount and payment of any future dividends will
be at the sole discretion of our board of directors. Our board of directors may take into account general and economic conditions,
our financial condition and operating results, our available cash, current and anticipated cash needs, capital requirements, contractual,
legal, tax and regulatory restrictions, implications on the payment of dividends by us to our stockholders and such other factors
as the board of directors may deem relevant. In addition, the terms of our credit agreement with SLR Investment contains and any
future indebtedness would likely contain a number of restrictive covenants that impose significant operating and financial restrictions
on us, including restricting or limiting our ability to pay cash dividends. Furthermore, because we are a holding company, our
ability to pay dividends will depend on our receipt of cash distributions and dividends, loans or other funds from our subsidiaries,
which may be similarly affected by, among other things, the terms of any future indebtedness, other contractual restrictions and
provisions of applicable law. Accordingly, we may not pay any dividends on our Class A common stock in the foreseeable future.
If
securities and industry analysts do not publish or cease publishing research or reports, or publish inaccurate or unfavorable
research or reports, about our business or our market, our stock price and trading volume could decline.
The
trading market for our Class A common stock and warrants will depend, in part, on the research and reports that securities
and industry analysts publish about us, our business and our market. We do not have any control over these analysts or the information
contained in their reports. If securities and industry analysts do not commence and maintain coverage of our business, our stock
price and trading volume would likely be negatively impacted. In the event securities or industry analysts initiate coverage,
if one or more of the analysts who cover us downgrade our stock, publish inaccurate or unfavorable research about our business
or our market, or provide more favorable relative recommendations about our competitors, our stock price would likely decline.
If one or more of these analysts cease coverage of us or fail to publish reports on us regularly, we could lose visibility in
the financial markets and demand for our Class A common stock could decrease, which might cause our stock price and trading
volume to decline.
We
are an “emerging growth company” as well as a “smaller reporting company” within the meaning of the Securities
Act, and if we take advantage of certain exemptions from disclosure requirements available to emerging growth companies or smaller
reporting companies, this could make our securities less attractive to investors and may make it more difficult to compare our
performance with other public companies.
We
are an “emerging growth company” within the meaning of the Securities Act, as modified by the Jumpstart Our Business
Startups Act of 2012 (the “JOBS Act”), and may take advantage of certain exemptions from various reporting requirements
that are applicable to other public companies that are not emerging growth companies for as long as we continue to be an emerging
growth company, including, but not limited to, not being required to comply with the auditor attestation requirements of Section 404
of the Sarbanes-Oxley Act, reduced disclosure obligations regarding executive compensation in our periodic reports and proxy statements,
and exemptions from the requirements of holding a nonbinding advisory vote on executive compensation and stockholder approval
of any golden parachute payments not previously approved. As a result, our stockholders may not have access to certain information
they may deem important. We will remain an emerging growth company until the earliest of (i) the last day of the fiscal year
in which the market value of our Class A common stock that is held by non-affiliates exceeds $700 million as of the end of
that year’s second fiscal quarter, (ii) the last day of the fiscal year in which we have total annual gross revenues
of $1.07 billion or more during such fiscal year (as indexed for inflation), (iii) the date on which we have issued more
than $1 billion in non-convertible debt in the prior three-year period or (iv) December 31, 2024. We cannot predict whether
investors will find our securities less attractive because we will rely on these exemptions. If some investors find our securities
less attractive as a result of our reliance on these exemptions, the trading prices of our securities may be lower than they otherwise
would be, there may be a less active trading market for our securities and the trading prices of our securities may be more volatile.
In
addition, Section 107 of the JOBS Act provides that an emerging growth company can take advantage of the exemption from complying
with new or revised accounting standards provided in Section 7(a)(2)(B) of the Securities Act as long as we are an emerging
growth company. An emerging growth company can therefore delay the adoption of certain accounting standards until those standards
would otherwise apply to private companies. We have elected not to opt out of such extended transition period and, therefore,
we may not be subject to the same new or revised accounting standards as other public companies that are not emerging growth companies.
This may make the comparison of our financial statements with another public company which is neither an emerging growth company
nor an emerging growth company which has opted out of using the extended transition period difficult or impossible because of
the potential differences in accountant standards used.
Additionally,
we are a “smaller reporting company” as defined in Item 10(f)(1) of Regulation S-K. Smaller reporting companies
may take advantage of certain reduced disclosure obligations, including, among other things, providing only two years of audited
financial statements. We will remain a smaller reporting company until the last day of the fiscal year in which (i) the market
value of our Class A common stock held by non-affiliates exceeds $250 million as of the end of that year’s second fiscal
quarter, or (ii) our annual revenues exceeded $100 million during such completed fiscal year and the market value of our
Class A common stock held by non-affiliates exceeds $700 million as of the end of that year’s second fiscal quarter.
To the extent we take advantage of such reduced disclosure obligations, it may also make the comparison of our financial statements
with other public companies difficult or impossible.
The
issuance of shares of our Class A common stock upon exercise of our outstanding warrants would increase the number of shares
eligible for future resale in the public market and result in dilution to our stockholders.
As
of December 31, 2020, warrants to purchase an aggregate of approximately 12.85 million shares of our Class A common stock
were outstanding and exercisable. The exercise price of these warrants is $11.50 per share. To the extent such warrants are exercised,
additional shares of Class A common stock will be issued, which will result in dilution to holders of our Class A common
stock and increase the number of shares eligible for resale in the public market. Sales of substantial numbers of such shares
in the public market or the fact that such warrants may be exercised could adversely affect the market price of our Class A
common stock. However, there is no guarantee that the warrants will ever be in the money prior to their expiration, and as such,
the warrants may expire worthless.
We
may redeem your unexpired warrants prior to their exercise at a time that is disadvantageous to you, thereby making your warrants
worthless.
We
have the ability to redeem outstanding warrants at any time prior to their expiration, at a price of $0.01 per warrant, provided
that the last reported sales price of our Class A common stock equals or exceeds $18.00 per share (as adjusted for stock
splits, stock dividends, reorganizations, recapitalizations and the like) for any 20 trading days within a 30 trading-day period
ending on the third trading day prior to the date we send the notice of redemption to the warrantholders. If and when the warrants
become redeemable by us, we may exercise our redemption right even if we are unable to register or qualify the underlying securities
for sale under all applicable state securities laws. Redemption of the outstanding warrants could force you to: (i) exercise
your warrants and pay the exercise price therefor at a time when it may be disadvantageous for you to do so; (ii) sell your
warrants at the then-current market price when you might otherwise wish to hold your warrants; or (iii) accept the nominal
redemption price which, at the time the outstanding warrants are called for redemption, is likely to be substantially less than
the market value of your warrants. Additionally, in the event we redeem the warrants, our board of directors may elect to require
all holders of warrants to exercise such warrants on a cashless basis, by surrendering the warrants for a number of shares of
our Class A common stock as calculated in accordance with the Warrant Agreement, even if the holder of a warrant would otherwise
prefer to exercise the warrant for cash.
None
of the private placement warrants will be redeemable by us so long as they are held by the Sponsor or its permitted transferees.