Agencies face constant need to update
cybersecurity defenses for evolving technologies despite tight
budgets, ISG Provider Lens™ report says
Public agencies in the U.S. are in a cybersecurity arms race to
defend systems and data from increasingly sophisticated attacks,
according to a new research report published today by Information
Services Group (ISG) (Nasdaq: III), a leading global technology
research and advisory firm.
The 2024 ISG Provider Lens™ Cybersecurity — Solutions and
Services report for the U.S. Public Sector finds that many state,
local and educational (SLED) organizations are highly vulnerable to
evolving cybercrime techniques and can become vectors for attacks
on larger agencies. SLED enterprises vary widely in terms of risk,
staff training and preparedness despite significant government
spending on cybersecurity, including a $400 million federal grant
program for state and local agencies.
“Agencies need to make significant investments just to stay
current on cybersecurity,” said Nathan Frey, partner and lead, ISG
Public Sector, for the U.S. “As threats grow, they are constantly
challenged to provide an adequate defense while constrained by
budget and hiring limitations.”
The sector is expected to invest more in training over the next
few years, because all public employees who work with data or
technology need to be aware of cybersecurity and governance
requirements, the report says. As agencies adopt new technologies,
they will also need tools to prevent these from being exploited.
Demand for third-party cybersecurity services is expected to grow
significantly.
In the coming years, SLED organizations are likely to adopt
Generative AI (GenAI) platforms to help them optimize service
delivery to constituents and derive new insights from data, ISG
says. The risks that come with GenAI are not yet fully known, so
agencies will need to choose platforms carefully and update their
defenses to make sure the technology delivers a net benefit.
Some public agencies taking a holistic approach to security are
investing in extended detection and response (XDR) and security
service edge (SSE), ISG says. By correlating data from multiple
security layers and enforcing common security policies across all
endpoints and applications, these tools can help organizations rein
in the complexity of multiple cybersecurity systems.
Like commercial enterprises, U.S. public-sector agencies want
simpler and more flexible cyber defenses, the report says. Many are
adopting a zero-trust approach to lock down access to critical
infrastructure, sometimes due to regulatory mandates. The sector is
also growing more interested in AI tools that automate responses to
security incidents, reducing human effort and the need for
training.
“Automation will be essential for defending both public agencies
and private enterprises,” said Jan Erik Aase, partner and global
leader, ISG Provider Lens Research. “Threats are proliferating, and
cybersecurity skills are scarce.”
The report also explores other trends affecting cybersecurity in
the U.S. public sector, including internal security threats and
integration issues raised by consolidation among providers.
For more insights into the cybersecurity challenges faced by
U.S. public agencies, including establishing ownership of
cybersecurity responsibilities and convincing constituents their
data is safe, plus ISG’s advice on these issues, see the ISG
Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Cybersecurity — Solutions and
Services report for the U.S. Public Sector evaluates the
capabilities of 77 providers across six quadrants: Identity and
Access Management, Extended Detection and Response, Security
Service Edge, Technical Security Services, Strategic Security
Services and Managed Security Services — SOC.
The report names IBM as a Leader in five quadrants. It names
Accenture, Capgemini, Deloitte, EY and Infosys as Leaders in three
quadrants each. Broadcom, HCLTech, KPMG, Microsoft, Palo Alto
Networks and Verizon Business are named as Leaders in two quadrants
each. Cato Networks, Cisco, CrowdStrike, Eviden, Forcepoint,
Fortinet, Leidos, ManageEngine, Netskope, Okta, RSA, SailPoint,
SentinelOne, Trend Micro, Unisys, Versa Networks and Zscaler are
named as Leaders in one quadrant each.
In addition, HCLTech, Ping Identity, Skyhigh Security, TCS,
Trellix and Wipro are named as Rising Stars — companies with a
“promising portfolio” and “high future potential” by ISG’s
definition — in one quadrant each.
In the area of customer experience, Zensar Technologies is named
the global ISG CX Star Performer for 2024 among cybersecurity
providers. Zensar Technologies earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
A customized version of the report is available from IBM.
The 2024 ISG Provider Lens™ Cybersecurity — Solutions and
Services report for the U.S. Public Sector is available to
subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240801840577/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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