Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
01 Noviembre 2016 - 8:00AM
Business Wire
Agreement adds cost-effective, fast-to-deploy
and easy-to-manage cloud solution to Arrow Systems Integration
portfolio
Arrow Systems Integration (Arrow SI), a wholly owned subsidiary
of Arrow Electronics, Inc., has signed a Gold Partner agreement
enabling it to market, sell and support Interactive Intelligence
Group Inc.’s (Nasdaq: ININ) customer engagement cloud solution,
PureCloud Engage℠.
Arrow SI is a total solutions provider specializing in unified
communications, voice and data technologies, contact center and
network security.
“Arrow SI is backed by more than 40 years of experience giving
customers transformative communication and collaboration
solutions,” said Darren Gill, vice president of channels for
Interactive Intelligence. “This, combined with its breadth of
managed, professional, consultative, educational and support
services, assure our joint PureCloud Engage customers that they’ll
receive maximum return on investment.”
Interactive Intelligence built PureCloud Engage to give contact
centers an omnichannel cloud solution that could be up and running
in days, while offering ease of management and continuous
deployment of the most innovative features. Its microservice
architecture built atop Amazon Web Services offers maximum
reliability, scalability and security. Month-to-month,
pay-as-you-go subscription terms give contact centers a low-risk,
high-value cloud solution.
PureCloud Engage functionality includes omnichannel routing,
speech-enabled IVR, recording and quality management, outbound
campaigns, CRM integrations, graphical scripting, and the ability
to plug into other apps and cloud services to meet any customer
need. PureCloud Engage also includes unified communications and
collaboration capabilities.
PureCloud Engage expands the Arrow SI Interactive Intelligence
portfolio with its existing Customer Interaction Center™ (CIC)
offering, an on-premises omnichannel customer engagement software
suite.
For more information about PureCloud Engage, visit
https://www.inin.com/customer-engagement/cloud-contact-center.
For more information about CIC, visit
https://www.inin.com/customer-engagement/call-center-software.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
leader of cloud services for customer engagement, communications
and collaboration designed to help businesses worldwide improve
service, increase productivity and reduce costs. Backed by a
20-plus year history of industry firsts, 150-plus pending patent
applications, and more than 6,000 global customer deployments,
Interactive offers customers fast return on investment, along with
robust reliability, scalability and security. It's also the only
company recognized by the top global industry analyst firm as a
leader in both the cloud and on-premises customer engagement
markets. The company is headquartered in Indianapolis, Indiana and
has more than 2,000 employees worldwide. For more information,
visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its
associated LOGO, PURECLOUD and numerous other trademarks and
service marks in the United States and various other jurisdictions
around the world. All third-party trademarks mentioned in this
document are the property of their respective owners.
ININ-G
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version on businesswire.com: http://www.businesswire.com/news/home/20161101005135/en/
Interactive IntelligenceChristine Holley, +1 317-715-8220Senior
Director, Market Communicationschristine.holley@inin.com
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
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