Interactive Intelligence Positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service, North America
02 Noviembre 2016 - 8:00AM
Business Wire
Company positioned as a Leader second year in a
row; only company also named a Leader in the Gartner Magic Quadrant
for Contact Center Infrastructure, Worldwide
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global
provider of cloud services for customer engagement, communications
and collaboration, has been positioned as a Leader in the Gartner
2016 Magic Quadrant for Contact Center as a Service, North America1
for the second year in a row.
Interactive is the only vendor to be named a Leader in both the
Gartner North America CCaaS and worldwide Contact Center
Infrastructure Magic Quadrants.2
The Gartner 2016 Magic Quadrant for Contact Center as a Service,
North America provides an analysis of vendors in the market based
on their ability to execute and completeness of vision. The full
report can be accessed at http://c3.inin.com/resources?a=276.
“As the vendor positioned furthest in the CCaaS Leader’s
Quadrant for completeness of vision, we believe we offer customers
not only a proven cloud solution, but one that can truly transform
their customer engagement strategy for a serious competitive
advantage,” said Dr. Donald Brown, Interactive Intelligence founder
and CEO.
According to the report, Gartner’s description of a Leaders
states: “Given that the CCaaS market in North America is still
maturing, Leaders can best be described as those suppliers with a
strong multichannel product and service capability that have
already amassed a large installed base of both large and small
customers. They also benefit from being able to support varying
levels of deployment complexity, including multichannel deployments
and integration to a variety of third-party systems.”
Interactive Intelligence offers a public, microservice-based
cloud solution called PureCloud Engage℠ designed for organizations
of all types and sizes. Built atop the Amazon Web Services
Cloud, PureCloud Engage was designed for rapid deployment, ease of
use, maximum flexibility and scalability, and continuous delivery
of innovative applications.
The company also offers Communications as a Service℠ (CaaS), a
private, single-tenant cloud solution designed for mid-size to
large contact centers. CaaS is based on Interactive’s on-premises
customer engagement software suite, Customer Interaction Center™
(CIC).
For more information about Interactive Intelligence cloud
solutions, visit
http://www.inin.com/solutions/Pages/Cloud-based-Solutions.aspx.
1 Gartner, “Magic Quadrant for Contact Center as a Service,
North America,” Drew Kraus, Steve Blood, Daniel O’Connell, Oct. 24,
2016.
2 Gartner, “Magic Quadrant for Contact Center Infrastructure,
Worldwide,” Drew Kraus, Steve Blood, May 19, 2016.
Disclaimer: Gartner does not
endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only
those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of
fact. Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
leader of cloud services for customer engagement, communications
and collaboration designed to help businesses worldwide improve
service, increase productivity and reduce costs. Backed by a
20-plus year history of industry firsts, 150-plus pending patent
applications, and more than 6,000 global customer deployments,
Interactive offers customers fast return on investment, along with
robust reliability, scalability and security. The company is
headquartered in Indianapolis, Indiana and has more than 2,000
employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its
associated LOGO, PURECLOUD and numerous other trademarks and
service marks in the United States and various other jurisdictions
around the world. All third-party trademarks mentioned in this
document are the property of their respective owners.
ININ-G
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version on businesswire.com: http://www.businesswire.com/news/home/20161102005127/en/
Interactive IntelligenceChristine Holley, +1-317-715-8220Senior
Director, Market Communicationschristine.holley@inin.com
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