Interactive Intelligence Positioned as a Strong Performer for Workforce Optimization Solutions by Independent Research Firm
07 Noviembre 2016 - 9:00AM
Business Wire
Interactive received highest score possible in
strategic planning criterion; scored highest overall among all
vendors evaluated in commercial model criterion
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global
provider of cloud services for customer engagement, communications
and collaboration, has been ranked a strong performer by Forrester
Research in The Forrester Wave™: Workforce Optimization (WFO)
Suites, Q3 20161.
“Our ranking as a ‘strong performer’ underpins the success our
nearly 3,000 WFO customers have experienced as a result of our
all-in-one solution,” said Ric Kosiba, Interactive Intelligence
vice president of Decisions. “By enabling businesses to analyze
employee performance in order to make accurate predictions on a
daily, weekly, monthly and even yearly basis, our WFO customers
have been able to exceed operational goals while optimizing
costs.”
Forrester gave Interactive Intelligence the maximum score
possible in the strategic planning criterion. According to the
report, Interactive’s “all-in-one suite includes a powerful
strategic planning tool with the ability to analyze profitability
by metrics such as service level.”
“By deploying our strategic planning application, Interaction
Decisions™, our customers consistently save between 5 and 10
percent in labor costs and receive a full return on investment
within six months,” Kosiba said. “It allows for rapid scenario
development and archiving for future comparison, which helps
forecast staffing needs, develop efficient just-in-time hiring and
overtime plans, as well as project and maintain an accurate
budget.”
Forrester also ranked Interactive Intelligence highest overall
in the commercial model criterion.
“We believe our high commercial model score reflects our
affordable and flexible pricing options,” Kosiba said. “We offer
very competitive pricing for our on-premises WFO customers, as well
as a flexible and affordable subscription model for our cloud-based
customers. In either scenario, customers only pay for the
applications they require, resulting in a high value
proposition.”
Additionally, the company’s interaction recording capability
received a four out of a possible five score. According to Kosiba,
“One significant benefit we offer is true multichannel recording
functionality that’s built into our platform, which enables quality
assessment across all channels.”
Interactive Intelligence offers WFO functionality as part of its
on-premises customer engagement software suite, and as part of both
its public and private customer engagement cloud offerings.
Interactive’s WFO offering includes interaction recording, quality
monitoring, workforce management, strategic planning, real-time
analytics, performance management and customer surveying.
For more information about Interactive Intelligence WFO
solutions, visit
https://www.inin.com/customer-engagement/workforce-optimization.
The Forrester Wave™: Workforce Optimization (WFO) Suites, Q3
2016 is an independent evaluation that compares the current
offering, strategy and market presence of the nine most significant
vendors in the WFO market across 39 criteria.
1The Forrester Wave™: Workforce Optimization Suites, Q3 2016,
Forrester Research, Inc., Aug. 24, 2016.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
leader of cloud services for customer engagement, communications
and collaboration designed to help businesses worldwide improve
service, increase productivity and reduce costs. Backed by a
20-plus year history of industry firsts, 150-plus pending patent
applications, and more than 6,000 global customer deployments,
Interactive offers customers fast return on investment, along with
robust reliability, scalability and security. It's also the only
company recognized by the top global industry analyst firm as a
leader in both the cloud and on-premises customer engagement
markets. The company is headquartered in Indianapolis, Indiana and
has more than 2,000 employees worldwide. For more information,
visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its
associated LOGO, PURECLOUD and numerous other trademarks and
service marks in the United States and various other jurisdictions
around the world. All third-party trademarks mentioned in this
document are the property of their respective owners.
ININ-G
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Interactive IntelligenceChristine Holley, +1 317-715-8220Senior
Director, Market Communicationschristine.holley@inin.com
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
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