Zevacor Deploys Interactive Intelligence Unified Communications and Collaboration Cloud Service
15 Noviembre 2016 - 9:00AM
Business Wire
PureCloud Communicate helps Zevacor streamline
communications during merger, while improving service
Zevacor has deployed the unified communications and
collaboration cloud solution, PureCloud Communicate℠, from
Interactive Intelligence Group Inc. (Nasdaq: ININ).
Zevacor is using PureCloud Communicate to support more than 100
employees across distributed offices who field calls from patients
seeking advice from nuclear pharmacists.
“The FDA requires patients whose treatment involves our products
to quickly reach a nuclear pharmacist if they have questions about
possible side effects,” said Wendy Comer, Zevacor’s office manager.
“PureCloud Communicate has helped us meet this requirement by
giving us visibility into employee status and profiles so we can
quickly transfer callers to the right person.”
Zevacor began searching for a new communications solution when
it merged Zevacor Molecular with Zevacor Pharma (formerly IBA
Molecular), which added 16 U.S. locations and took the company from
about 20 employees to more than 100.
“The merger and new product offerings meant we needed a phone
system that could better manage interactions between many more
offices and employees,” Comer said.
Zevacor selected PureCloud Communicate for its fast deployment,
ease-of-use and and rich capabilities for connecting employees and
patients.
“Not only did we get PureCloud Communicate up and running in
about a month, we started seeing immediate benefits without any
assistance from our IT department,” Comer said.
As Zevacor has continued to hire employees and reorganize its
workforce, PureCloud Communicate continues to help it grow quickly
while streamlining processes.
“PureCloud Communicate was built to easily integrate with our
Active Directory system so we can add new users in just a few
minutes,” Comer said. “If we want them to begin answering calls or
place them in queues, we simply check a box.”
Overall, Comer cites PureCloud Communicate with helping to make
the merger successful as it continues to undergo changes.
“Combining two organizations is a complicated process,” she said.
“PureCloud Communicate has helped us simplify this process by
uniting our offices and employees so we can present a single,
helpful face to patients and customers.”
PureCloud Communicate uses microservice architecture built atop
the Amazon Web Services Cloud for fast and continuous feature
delivery, and maximum reliability, scalability and security. The
service includes real-time enterprise collaboration tools, such as
searchable employee profile information, instant messaging,
multi-user chat rooms, multi-party video conferencing, and desktop
sharing. It also includes cloud-based storage and easy sharing of
documents, images and other content, plus sophisticated IP PBX
capabilities, such as auto-attendant, call recording, speech
recognition and unified messaging.
To view the Zevacor case study, visit
https://www.inin.com/content/zevacor.
For more information about PureCloud Communicate,
visit https://www.inin.com/unified-communications.
About Zevacor
Zevacor Molecular and Zevacor Pharma are subsidiaries of
Illinois Health and Science (IHS), a non-profit healthcare system
that specializes in enhancing patient care through strategic
investments in healthcare-related opportunities. The Zevacor family
supports IHS’s mission to enhance longevity and the quality of
human life through improved patient care and outcomes. Zevacor
Molecular and Zevacor Pharma develop, manufacture and distribute
PET and SPECT radiopharmaceuticals and associated educational
services used in nuclear medicine and molecular imaging. For more
information, visit www.zevacor.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
leader of cloud services for customer engagement, communications
and collaboration designed to help businesses worldwide improve
service, increase productivity and reduce costs. Backed by a
20-plus year history of industry firsts, 150-plus pending patent
applications, and more than 6,000 global customer deployments,
Interactive offers customers fast return on investment, along with
robust reliability, scalability and security. It's also the only
company recognized by the top global industry analyst firm as a
leader in both the cloud and on-premises customer engagement
markets. The company is headquartered in Indianapolis, Indiana and
has more than 2,000 employees worldwide. For more information,
visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its
associated LOGO, PURECLOUD and numerous other trademarks and
service marks in the United States and various other jurisdictions
around the world. All third-party trademarks mentioned in this
document are the property of their respective owners.
ININ-G
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version on businesswire.com: http://www.businesswire.com/news/home/20161115005147/en/
ZevacorWendy Comer, +1-317-578-1251Office
Managerwcomer@zevacor.comorInteractive IntelligenceChristine
Holley, +1-317-715-8220Senior Director, Market
Communicationschristine.holley@inin.com
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