PKSI Primus Knowledge Solutions (MM)

Primus Announces Preliminary First Quarter 2004 Financial Results Company to Announce Complete First Quarter Results on April 28, 2004 SEATTLE, April 7 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions, Inc. announced today preliminary results for its first quarter ended March 31, 2004. The Company anticipates that first quarter revenues will be approximately $6.0 million, compared to the $5.5 million reported in the first quarter of 2003. The expected loss will be in the range of $0.10 to $0.13 per share, compared to a loss of $0.06 per share in the first quarter of 2003. Included in the loss per share for the first quarter of 2004 is approximately $600,000 of restructuring costs, or approximately $0.03 per share, related to the Company's March 2004 restructuring of its workforce and operations to realize efficiencies and synergies from its recent acquisitions. The Company has cash and cash equivalents of approximately $11.6 million at March 31, 2004, compared to $12.2 million at December 31, 2003. "At the beginning of the year, enterprises are traditionally slow to make investments in software and the first quarter of 2004 confirmed that trend. I am pleased that we saw revenue growth of 9% over the first quarter of last year and remain positive in our ability to meet our revenue expectations for the year," said Michael Brochu, president and chief executive officer of Primus. Michael Brochu, president and chief executive officer, and Ron Stevens, chief financialofficer, invite you to participate in a conference call reviewing complete first quarter 2004 results on Wednesday, April 28, 2004 at 2:00 p.m. PT. Results will be released the same day. The conference call number is 800-374-1745. Please call five minutes in advance to ensure that you are connected prior to the presentation. A playback of the call will be made available for one week, two hours after the completion of the call and the call will also be available for playback via Primus' website at http://www.primus.com/. Playback call numbers are 800-642-1687 for domestic calls and 706-645-9291 for international calls. The passcode for the playback is 6683074. About Primus Primus Knowledge Solutions develops award-winning software that enables companies to provide a superior customer experience via contact centers, help desks, Web self-service, and electronic communication channels. Primus technology powers every interaction with knowledge to increase customer satisfaction and reduce operational costs. Primus continues to receive industry accolades for its robust product suite. In 2003, Primus received the STAR Award for "Best Support Technology Vendor" from the Service & Support Professionals Association (SSPA), was recognized for its trend-setting products and named one of the "100 Companies that Matter in Knowledge Management" by KMWorld magazine, and received the CRM Excellence Award from the editors of Customer Interaction Solutions magazine. Global organizations such as Allied Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Eastman Kodak Co., HSBC, Orange, Motorola, 3Com, and T-Mobile rely on Primus technology to enhance their customer service and support initiatives. Visit http://www.primus.com/ for more information. Primus and Primus Knowledge Solutions are registered trademarks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners. Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about anticipated future financial results, such as anticipated revenues, cash flows and operating results, constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: final review of the results for the quarter and preparation of quarterly financial statements ; difficulties encountered in the integration of personnel and products from recent acquisitions; difficulties encountered in the integration, deployment, or implementation of our products and customer's systems; failure in customer's widespread adoption and use of our products; quality of customer's databases of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from newproduct introductions and customer acceptance of new products; rapid technological change; the risks associated with competition, pricing policies and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in Primus' most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are available at http://www.sec.gov/. Primus assumes no obligation to update the information in this press release. For more information, contact: Primus Investor Relations Primus Public Relations +1-206-834-8341 +1-206-834-8325 DATASOURCE: Primus Knowledge Solutions, Inc. CONTACT: Primus Investor Relations, +1-206-834-8341, or , or Primus Public Relations, +1-206-834-8325, or Web site: http://www.primus.com/

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