New offering extends the life of additional
enterprise software products and releases, allows an organization
to focus its IT resources on innovation and transformation, and
provides unified IT services from one proven, trusted partner
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of
end-to-end enterprise software support, products, and services, the
leading third-party support provider for Oracle and SAP software,
and a Salesforce and AWS partner, today announced the launch of
Rimini Custom™, a new service offering that expands the company’s
leading support and services to a broader scope of enterprise
software products and releases.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240227814619/en/
Rimini Street Launches Rimini Custom™ to
Expand its Award-Winning Services to a Broader Scope of Enterprise
Software (Graphic: Rimini Street)
“Rimini Custom is a game-changer for organizations that need to
focus their limited IT resources on innovation and transformation
investments while ensuring existing, stable enterprise software
applications, databases, and technologies continue to support
mission-critical operations with an extended useful life.
Organizations don’t have the time, resources, or ROI to rip and
replace their vast, working software estates. With Rimini Custom,
Rimini Street can ensure more of our clients’ enterprise software
portfolios are supported and optimized while they focus on
investments that can help drive competitive advantage and growth,”
said David Rowe, chief product officer and EVP of global
transformation at Rimini Street.
“Organizations need to take a strategic approach to managing IT
and business processes in an era of rapid technological change,
outsource commoditized mission-critical systems, and invest in
innovation,” says R “Ray” Wang, principal analyst and CEO of
Constellation Research.
More software supported. More value delivered.
Since its inception in 2005, Rimini Street has been at the
forefront of addressing complex IT challenges, partnering with over
5,300 clients to help them achieve their business growth and
profitability goals. Recognized for its deep technical expertise
across a wide array of enterprise software such as Oracle, SAP, and
Salesforce® - and driven by the demands and needs of its clients -
Rimini Street has continually evolved to provide its services to a
broader scope of enterprise software products and releases. With
Rimini Custom, software licensees can now bring their requests for
support of just about any enterprise software product and release
to Rimini Street.
“Rimini Street delivers exceptional support for our SAP
ecosystem. We are excited to explore additional Rimini Street
support opportunities with the availability of Rimini Custom,” said
Jeff Miller, senior director of technology services at NIBCO.
Rimini Custom clients will enjoy the benefits of award-winning
Rimini Support™, Rimini Manage™, and other Rimini services
previously only available for a limited set of vendors, product
lines and releases. Rimini Support services deliver
industry-leading response SLAs and cover a wide range of
value-added enterprise software management services, including
customization support, at no additional cost. This steadfast focus
on client service and success has earned Rimini Street a 4.9 client
satisfaction rating on cases and onboarding, where 5.0 is
considered excellent. Rimini Support features include:
- Superior Service Experience - Guaranteed, tailored,
end-to-end support and services with ultra-responsive resolution
and proactive root cause analysis
- Proven Sustained Value - Up to 15 additional
years of service for the software supported from the time of
contract with no upgrades needed
- ONE Trusted Partner - Single-provider solution that
unifies software support and services for pressing IT needs,
enabling time, people, and resource efficiencies
“Our unmatched ability to continually grow our capabilities and
help clients manage complex enterprise software platforms has
distinguished us as the leading independent support provider for
enterprises navigating change. With significant investments in
support infrastructure, methodology, and resourcing, Rimini Street
is able to effectively scale our award-winning support and maintain
our high level of quality and service commitment to our clients for
a much wider scope of enterprise software products and releases,”
said Craig Mackereth, global vice president of global support
delivery at Rimini Street.
Learn more about the benefits of Rimini Custom for your
organization, and watch the video of the launch announcement
here.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is
a global provider of end-to-end enterprise software support,
products and services, the leading third-party support provider for
Oracle and SAP software and a Salesforce and AWS partner. The
Company has operations globally and offers a comprehensive family
of unified solutions to run, manage, support, customize, configure,
connect, protect, monitor, and optimize enterprise application,
database, and technology software, and enables clients to achieve
better business outcomes, significantly reduce costs and reallocate
resources for innovation. To date, over 5,300 Fortune 500, Fortune
Global 100, midmarket, public sector, and other organizations from
a broad range of industries have relied on Rimini Street as their
trusted enterprise software solutions provider. To learn more,
please visit riministreet.com, and connect with Rimini Street on
Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)
Forward-Looking Statements
Certain statements included in this communication are not
historical facts but are forward-looking statements for purposes of
the safe harbor provisions under The Private Securities Litigation
Reform Act of 1995. Forward-looking statements generally are
accompanied by words such as “anticipate,” “believe,” “continue,”
“could,” “currently,” “estimate,” “expect,” “future,” “intend,”
“may,” “might,” “outlook,” “plan,” “possible,” “potential,”
“predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or
other similar words, phrases or expressions. These forward-looking
statements include, but are not limited to, statements regarding
our expectations of future events, future opportunities, global
expansion and other growth initiatives and our investments in such
initiatives. These statements are based on various assumptions and
on the current expectations of management and are not predictions
of actual performance, nor are these statements of historical
facts. These statements are subject to a number of risks and
uncertainties regarding Rimini Street’s business, and actual
results may differ materially. These risks and uncertainties
include, but are not limited to, adverse developments in and costs
associated with defending pending litigation or any new litigation,
including the disposition of pending motions to appeal and any new
claims; additional expenses to be incurred in order to comply with
injunctions against certain of our business practices and the
impact on future period revenue and costs; changes in the business
environment in which Rimini Street operates, including the impact
of any recessionary economic trends and changes in foreign exchange
rates, as well as general financial, economic, regulatory and
political conditions affecting the industry in which we operate and
the industries in which our clients operate; the evolution of the
enterprise software management and support landscape and our
ability to attract and retain clients and further penetrate our
client base; significant competition in the software support
services industry; customer adoption of our expanded portfolio of
products and services and products and services we expect to
introduce; our ability to sustain or achieve revenue growth or
profitability, manage our cost of revenue and accurately forecast
revenue; estimates of our total addressable market and expectations
of client savings relative to use of other providers; variability
of timing in our sales cycle; risks relating to retention rates,
including our ability to accurately predict retention rates; the
loss of one or more members of our management team; our ability to
attract and retain qualified employees and key personnel;
challenges of managing growth profitably; our need and ability to
raise additional equity or debt financing on favorable terms and
our ability to generate cash flows from operations to help fund
increased investment in our growth; the impact of environmental,
social and governance (ESG) matters; risks associated with global
operations; our ability to prevent unauthorized access to our
information technology systems and other cybersecurity threats,
protect the confidential information of our employees and clients
and comply with privacy regulations; our ability to maintain an
effective system of internal control over financial reporting; our
ability to maintain, protect and enhance our brand and intellectual
property; changes in laws and regulations, including changes in tax
laws or unfavorable outcomes of tax positions we take, or a failure
by us to establish adequate tax reserves; our credit facility’s
ongoing debt service obligations and financial and operational
covenants on our business and related interest rate risk, including
uncertainty from the transition to SOFR or other interest rate
benchmarks; the sufficiency of our cash and cash equivalents to
meet our liquidity requirements; the amount and timing of
repurchases, if any, under our stock repurchase program and our
ability to enhance stockholder value through such program;
uncertainty as to the long-term value of Rimini Street’s equity
securities; catastrophic events that disrupt our business or that
of our clients; and those discussed under the heading “Risk
Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on
November 1, 2023, and as updated from time to time by Rimini
Street’s future Annual Reports on Form 10-K, Quarterly Reports on
Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini
Street with the Securities and Exchange Commission. In addition,
forward-looking statements provide Rimini Street’s expectations,
plans or forecasts of future events and views as of the date of
this communication. Rimini Street anticipates that subsequent
events and developments will cause Rimini Street’s assessments to
change. However, while Rimini Street may elect to update these
forward-looking statements at some point in the future, Rimini
Street specifically disclaims any obligation to do so, except as
required by law. These forward-looking statements should not be
relied upon as representing Rimini Street’s assessments as of any
date subsequent to the date of this communication.
© 2024 Rimini Street, Inc. All rights reserved. “Rimini Street”
is a registered trademark of Rimini Street, Inc. in the United
States and other countries, and Rimini Street, the Rimini Street
logo, and combinations thereof, and other marks marked by TM are
trademarks of Rimini Street, Inc. All other trademarks remain the
property of their respective owners, and unless otherwise
specified, Rimini Street claims no affiliation, endorsement, or
association with any such trademark holder or other companies
referenced herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240227814619/en/
Janet Ravin VP, Global Communications Rimini Street, Inc. +1 702
285-3532 pr@riministreet.com
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