Barbour Chooses Metapack to Lead Shipping and Return Services
10 Marzo 2021 - 10:00PM
Business Wire
Leading heritage and lifestyle brand to deploy
Metapack’s Delivery Manager, Delivery Options and Returns
Portal
Metapack, the global leader in eCommerce delivery technology,
today announced Barbour, the British heritage and lifestyle brand
has selected Metapack to lead its online shipping and returns
operations. The partnership sees Barbour use Metapack’s Delivery
Manager, Delivery Options and its Returns Portal as the company
looks to gain seamless access to more carriers, automate shipping
and returns process, and to further extend delivery options to
consumers.
Delivery Manager: Access to 400+ carriers and 4,900+ delivery
service
Metapack’s Delivery Manager enables Barbour to fulfill on its
delivery promise to consumers while reducing operational processing
times. Leveraging Metapack’s technology Barbour is able to access
the world’s largest carrier library via a single integration and
removes the need for costly and complicated carrier onboarding
processes. Using Delivery Manager, Barbour is also able to
intelligently select the right delivery service for each order, and
quickly generate carrier compliant labels and customs documents for
all shipments.
“Having the correct technology in place is key for us as we
continue to evolve our brand, e-commerce offering and fulfil on our
delivery promise to our customers,” said Gareth Dixon, Group
Financial Controller at Barbour. “By leveraging Metapack’s
technology not only do we have a single gateway to different
carriers and flexible services, we’re also able to automate key
shipping process and reduce the reliance on our IT resources. Most
importantly, we’re able to strengthen the buying experience for our
consumers at every stage in their online journey – from checkout to
delivery and even returns,” finished Dixon.
Delivery Options: Provide the right choices and accurate
fulfilment dates
Metapack’s Delivery Options provide Barbour with the ability to
extend delivery options. From next day to a nominated day and even
click and collect, by utilizing Delivery Options, Barbour is able
to not only enhance the consumer experience but also drive
additional revenue through website conversions by ensuring
consumers are presented with the correct delivery option and
accurate fulfilment dates for each order.
Returns Portal: Enable automated and efficient returns
across 350,000 locations
Metapack’s Returns Portal enables Barbour to automate its return
process, allowing the company to reduce its customer support calls
and provide consumers with more convenient options to ship and
track eCommerce returns. Barbour is able to empower its consumers
by providing convenient returns options, with more than 350,000
drop off locations to choose from. Additionally, Barbour is able to
gain greater insight and intelligence into returns before they
arrive at the warehouse, not only providing consumers with an
efficient refunding process but also allowing smarter procurement,
marketing and inventory decisions to be made.
“From extending delivery options to improving their returns
experience. Metapack’s different solutions enable Barbour to
further optimize its distribution processes and future proof its
business as it continues to scale and grow,” said Bruce Fair, CRO
at Metapack. “By using Metapack, they’re able to reduce the
reliance on a single carrier for deliveries and remove the
complexities associated with carrier maintenance while
strengthening their customer experience and delivery proposition,”
continued Fair.
To find out more about Metapack’s Delivery Manager and how it
can help your business manage its shipping ecosystem, please visit:
https://www.metapack.com/en_gb/shipping/.
To find out more about Metapack’s Delivery Options and how it
can help your business increase cart conversion, please visit:
https://www.metapack.com/checkout/.
To find out more about Metapack Returns and how it can help your
business successfully manage its returns policy, please visit:
https://www.metapack.com/returns/.
About Metapack
Founded in 1999, Metapack helps eCommerce and delivery
professionals meet consumers’ growing expectations of delivery,
while maintaining and optimizing operational efficiency. Metapack’s
SaaS solution offers a wide range of personalized delivery
services, from global order tracking to simplified return
procedures, through a catalogue of 400+ carriers and 4,900+
services available that span every country in the world. Thanks to
Metapack, more than 550 million packages are sent annually by any
of the world’s leading eCommerce retailers. Metapack is a
wholly-owned subsidiary of Stamps.com (Nasdaq: STMP). Find out
more: www.metapack.com.
About Barbour
Originally established by John Barbour in 1894 in South Shields
in the North East of England to provide outerwear to fishermen,
sailors and mariners to protect them from the worst of the British
weather, today Barbour offers a complete wardrobe of clothes,
accessories and footwear for men, women and children. Shirts,
knitwear, trousers, footwear and accessories are now just as much
in demand as Barbour’s iconic outerwear.
Forever synonymous with the British countryside, Barbour’s
collections now span from the best practical country clothing to
fashion-forward lifestyle collections. To this day Barbour’s ranges
continue to be inspired by the company’s archives which date back
to 1910 – each season classic designs are re-interpreted into
modern, contemporary silhouettes.
A family-owned 5th generation brand established 127 years ago,
Barbour is a global success story sold in over 55 countries
worldwide including Germany, Italy, Spain, France, the US and Japan
and holds three Royal Warrants from HM The Queen, HRH The Duke of
Edinburgh and HRH The Prince of Wales. 2021 sees the company
celebrate ‘a centenary of re-waxing’, a sustainable service that
has helped consumers to extend the life of their products for the
last 100 years.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210310005026/en/
Munveer Garcha PR and Communications Manager +44 7925 146339
munveer.garcha@metapack.com
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