UCNN Ucn (MM)

SALT LAKE CITY, Oct. 23 /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ:UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a renewable agreement with another of the nation's largest cable service providers for inContact(R) Echo(R), a powerful customer feedback and survey tool. The company chose inContact Echo to further understand customer satisfaction levels at both their call center and following cable installation services. The previous tool they were using did not provide the same detailed results and measurement capabilities as inContact Echo from UCN. The company was looking for a solution which would provide consistent and reliable feedback as a way to increase customer loyalty in a very competitive marketplace. inContact Echo will upload post-call and post-visit data to more effectively track the customer experience. Said Paul Jarman, CEO of UCN, "Our relationship with this kind of national leader is another example of how our technology can be used in innovative ways to improve customer loyalty. We are seeing continued success as more companies recognize the capability of our on-demand platform. The inContact platform is transforming how mission-critical customer experience measures are applied and understood. It is exciting to see how the cable service industry has embraced the power of our offerings to better understand their customers and improve their customer service." About UCN UCN, Inc. (NASDAQ:UCNN) is the market leader in software-as-a-service (SaaS) applications for contact centers including multi-site and remote workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform provides rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.) UCN Contact: UCN Investor Contact: Aaron Glauser Liolios Group Inc Communications Director Scott Liolios or Ron Both 801-320-3468 949-574-3860 DATASOURCE: UCN, Inc. CONTACT: Aaron Glauser, Communications Director of UCN, Inc., +1-801-320-3468, ; or Investors, Scott Liolios or Ron Both, both of Liolios Group Inc, +1-949-574-3860, , for UCN, Inc. Web site: http://www.ucn.net/

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