Online Automotive Retailer Vroom Announces First Extended Mile Hub in Orlando, Offering More Personalized Concierge Experience for Florida Customers
17 Diciembre 2021 - 8:30AM
Business Wire
Many of the vehicles delivered in Florida pass
through the Orlando hub for inspections, reconditioning and
delivery prep
Vroom, Inc. (Nasdaq:VRM), a leading ecommerce platform for
buying and selling used vehicles, today announced its first
Extended Mile hub in Orlando, Florida. Similar to Vroom’s Last Mile
hubs but with broader reach, the new Extended Mile hub in Winter
Garden provides a more customized driveway experience for 4.2
million people in more than 300 ZIP codes across Florida.
Vroom has delivered in the Orlando area since the company was
founded in 2012, then launched one of the first Last Mile hubs
there in 2018. The previous Last Mile hub has now been upgraded to
become the first Extended Mile hub, where customer advocates
transport cars directly to even more car buyers’ driveways on
Vroom-branded trucks and show them how to use their new
vehicles.
After the Orlando Last Mile hub’s success, Vroom began rolling
out more hubs across the country last year, with 25 launched so far
and more coming soon. The Extended Mile program is the next tier of
growth for Vroom’s customer delivery and pickup experience, and the
company plans to launch it in more locations in the coming months.
The Last Mile and Extended Mile hub expansion efforts are led by
Vroom’s Chief Logistics Officer Mary Kay Wegner.
“After successfully opening dozens of Last Mile hubs across the
country, starting right here in Orlando, we’re excited to be
leveling up to the next phase of concierge service with our new
Extended Mile offering,” said Wegner. “Orlando has been an
important market for Vroom for years, and we’re proud to be part of
the recent wave of tech companies that are expanding their
presences in Florida.”
Vroom’s mission is to offer the best driveway experience
possible for both delivery and pickup. Car purchases by
Orlando-area Vroom customers increased by 83% year-over-year from
the first half of 2020 to 2021, and cars sold to Vroom by
Orlando-area consumers increased by 475% during that time. With an
emphasis on customer service, Vroom is taking a unique approach by
recruiting employees with hospitality and client service experience
for its hubs. Along with delivering thousands of vehicles this
year, the Extended Mile hub team has also helped local customers
celebrate big moments, including surprise birthday and graduation
deliveries.
“We are committed to meeting the growing customer demand for our
vehicles with the service they deserve,” said Hanif Saad, Senior
Manager of Hub Operations at Vroom. “We have doubled the number of
delivery trucks and employees, and are actively recruiting locally
to fill open roles. This will allow us to ensure that many of the
Vroom vehicles arriving in Florida can make a pit stop at our
Orlando hub for quality inspections and reconditioning, and timely
delivery.”
Through its ecommerce platform and data-driven technology, Vroom
offers thousands of low-mileage, reconditioned vehicles with
delivery to consumers wherever they are in the U.S. It also
arranges financing through leading lenders, and offers warranty and
other value-added products that provide convenience for customers.
In addition to providing a better way to buy a car, Vroom’s Sell Us Your Car® offering allows
customers who wish to sell or trade in their vehicles to receive
appraisals within minutes, attractive market-based pricing,
hassle-free loan payoffs and convenient vehicle pickup.
For more information on Vroom’s car buying and selling options,
visit Vroom.com.
About Vroom:
Vroom is an innovative, end-to-end ecommerce platform designed
to offer a better way to buy and a better way to sell used
vehicles. The company's scalable, data-driven technology brings all
phases of the vehicle buying and selling process to consumers
wherever they are and offers an extensive selection of vehicles,
transparent pricing, competitive financing, and at-home pick-up and
delivery. Vroom is based in New York and Houston and also operates
the Texas Direct Auto and CarStory brands.
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version on businesswire.com: https://www.businesswire.com/news/home/20211217005096/en/
Moxie Communications Group Alyssa Galella vroom@moxiegrouppr.com
(562) 294-6261
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