WITS Witness Systems (MM)

Witness Enterprise Solutions, a division of global workforce optimization software and services provider Witness Systems (NASDAQ: WITS), today announced its Impact 360� Workforce Optimization for Retail Financial Services solution. The announcement follows the company�s successful acquisitions last month of the market�s two leaders in enterprise productivity and resources planning for the financial services market: Demos Solutions and Exametric. As Witness Enterprise Solutions, the group features software and services dedicated to the retail financial services market � uniting such functions as workforce management, quality analysis, performance management and eLearning, all through a single solution provider. Impact 360 for Retail Financial Services addresses a challenge that spans the enterprise � striking a balance between maximizing customer satisfaction and increasing revenue, while also controlling costs. This is complicated further by the fact that it takes many different functions within the enterprise to service the customer. According to Forrester Research, bank branches continue to drive satisfaction and sales, and are growing in number. While many customers call service lines for help with specific issues, 45 percent also visit the branch to meet their needs. This reinforces the need for branch stores, contact centers and back-office operations to work together to optimize performance and effectiveness of their people, processes and technologies. By helping organizations break down the walls between siloed departmental banking functions, Impact 360 can schedule staff and maximize resources, as well as capture, analyze and act on cross-functional information concerning workforce performance, customer interactions and customer service processes. With Impact 360 for Retail Financial Services, organizations can experience new levels of efficiency and effectiveness, retain and grow their workforces, reduce operating costs, increase profitability, streamline service across channels, and build customer loyalty and confidence. The software automates, optimizes and manages resources at a variety of different levels � transactions, individual, team and business unit. With the ability to accurately forecast demand, schedule and strategically leverage enterprise personnel and resources, financial services organizations, Impact 360 for Retail Financial Services enables organizations to tap into additional resources within their operations. Additional Impact 360 for Retail Financial Services capabilities include the ability to: Forecast transaction volume and schedule staff Track, capture and analyze screen navigation/key strokes on employee desktops Gauge process efficiencies Score staff performance using custom-designed evaluation forms Create forms, reports and graphs to summarize performance Identify best practices and use them to produce eLearning courses Evaluate staffing mix and determine long-term hiring and training requirements Improve performance by managing to key performance indicators (KPIs) using role-appropriate scorecards Achieve banking service excellence by applying best practices �Our retail financial services customers will greatly benefit by working with a single workforce optimization vendor for their staffing, scheduling, quality, analysis and training needs,� said Darryl Demos, general manager, Witness Enterprise Solutions. �By combining the technology and resources from Demos Solutions and Exametric with the Witness Systems� workforce optimization solution, business units from across the retail financial services enterprise can experience the same level of innovation already used in contact centers today.� Pricing and Availability Impact 360 for Retail Financial Services is available today. Because financial institutions have different needs, Witness Enterprise Solutions offers packaged solutions that provide different levels of functionality at attractive price points that companies would expect from a market leader. Organizations currently evaluating workforce optimization, workforce management, IP recording or back office solutions should contact Witness Systems for more information. About Witness Enterprise Solutions Witness Enterprise Solutions, part of Witness Systems, was formed in 2006 following the successful combination of Demos Solutions and Exametric. Focused on workforce optimization for the retail financial services market, as well as other enterprise operations, its Impact 360 software combines unique, proven workforce management functions � including resource planning, forecasting and scheduling � with such complementary capabilities as process and quality assurance, performance management and scorecards, evaluations and reporting, staff training, and best practice services. With Impact 360 from Witness Enterprise Solutions, financial service organizations can drive profitability, ensure cross-channel service consistency, and deliver high quality customer experiences. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360� solution features quality monitoring, compliance and IP recording, workforce management, performance management and eLearning. Primarily deployed in contact centers � as well as the remote, branch and back offices of global organizations � the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the ability of the company to complete and integrate successfully the Demos Solutions and Exametric acquisitions and any other acquisitions or investments it may make; strategy and execution risks relating to these and other acquisitions and investments; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners. Witness Enterprise Solutions, a division of global workforce optimization software and services provider Witness Systems (NASDAQ: WITS), today announced its Impact 360(TM) Workforce Optimization for Retail Financial Services solution. The announcement follows the company's successful acquisitions last month of the market's two leaders in enterprise productivity and resources planning for the financial services market: Demos Solutions and Exametric. As Witness Enterprise Solutions, the group features software and services dedicated to the retail financial services market - uniting such functions as workforce management, quality analysis, performance management and eLearning, all through a single solution provider. Impact 360 for Retail Financial Services addresses a challenge that spans the enterprise - striking a balance between maximizing customer satisfaction and increasing revenue, while also controlling costs. This is complicated further by the fact that it takes many different functions within the enterprise to service the customer. According to Forrester Research, bank branches continue to drive satisfaction and sales, and are growing in number. While many customers call service lines for help with specific issues, 45 percent also visit the branch to meet their needs. This reinforces the need for branch stores, contact centers and back-office operations to work together to optimize performance and effectiveness of their people, processes and technologies. By helping organizations break down the walls between siloed departmental banking functions, Impact 360 can schedule staff and maximize resources, as well as capture, analyze and act on cross-functional information concerning workforce performance, customer interactions and customer service processes. With Impact 360 for Retail Financial Services, organizations can experience new levels of efficiency and effectiveness, retain and grow their workforces, reduce operating costs, increase profitability, streamline service across channels, and build customer loyalty and confidence. The software automates, optimizes and manages resources at a variety of different levels - transactions, individual, team and business unit. With the ability to accurately forecast demand, schedule and strategically leverage enterprise personnel and resources, financial services organizations, Impact 360 for Retail Financial Services enables organizations to tap into additional resources within their operations. Additional Impact 360 for Retail Financial Services capabilities include the ability to: -- Forecast transaction volume and schedule staff -- Track, capture and analyze screen navigation/key strokes on employee desktops -- Gauge process efficiencies -- Score staff performance using custom-designed evaluation forms -- Create forms, reports and graphs to summarize performance -- Identify best practices and use them to produce eLearning courses -- Evaluate staffing mix and determine long-term hiring and training requirements -- Improve performance by managing to key performance indicators (KPIs) using role-appropriate scorecards -- Achieve banking service excellence by applying best practices "Our retail financial services customers will greatly benefit by working with a single workforce optimization vendor for their staffing, scheduling, quality, analysis and training needs," said Darryl Demos, general manager, Witness Enterprise Solutions. "By combining the technology and resources from Demos Solutions and Exametric with the Witness Systems' workforce optimization solution, business units from across the retail financial services enterprise can experience the same level of innovation already used in contact centers today." Pricing and Availability Impact 360 for Retail Financial Services is available today. Because financial institutions have different needs, Witness Enterprise Solutions offers packaged solutions that provide different levels of functionality at attractive price points that companies would expect from a market leader. Organizations currently evaluating workforce optimization, workforce management, IP recording or back office solutions should contact Witness Systems for more information. About Witness Enterprise Solutions Witness Enterprise Solutions, part of Witness Systems, was formed in 2006 following the successful combination of Demos Solutions and Exametric. Focused on workforce optimization for the retail financial services market, as well as other enterprise operations, its Impact 360 software combines unique, proven workforce management functions - including resource planning, forecasting and scheduling - with such complementary capabilities as process and quality assurance, performance management and scorecards, evaluations and reporting, staff training, and best practice services. With Impact 360 from Witness Enterprise Solutions, financial service organizations can drive profitability, ensure cross-channel service consistency, and deliver high quality customer experiences. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and eLearning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "will," "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company's ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the ability of the company to complete and integrate successfully the Demos Solutions and Exametric acquisitions and any other acquisitions or investments it may make; strategy and execution risks relating to these and other acquisitions and investments; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.