Citizens and Hanover's New 'Connections Auto' Off to Strong Start in First Wave Launch States
14 Julio 2005 - 10:00AM
PR Newswire (US)
Citizens and Hanover's New 'Connections Auto' Off to Strong Start
in First Wave Launch States Market Responds to Total Account
Solution, Greater Reach, Quick and Easy Policy Issuance WORCESTER,
Mass., July 14 /PRNewswire-FirstCall/ -- The Citizens and Hanover
Insurance Companies' new Connections Auto, a state-of the-art,
multi- variate auto product with greater customer segmentation
capabilities, is off to a strong start in its initial launch
states. Connections Auto provides Citizens and Hanover's
independent agent partners with substantially greater market reach,
competitive pricing and a quick, easy-to-use point-of-sale
solution. "Market response has been very strong since we launched
Connections Auto in our first wave states," said Marita Zuraitis,
president of the Citizens and Hanover property and casualty
companies. "Initial feedback from independent agents is that it is
delivering the broad market reach, competitive rates and ease of
doing business that they are looking for. They are also
experiencing first-hand our ability to provide a broad range of
competitive personal lines products that offer a total account
solution -- including auto, homeowners and umbrella coverage. As a
result, we have seen a significant increase in quoting and issuing
activity in our first-wave states." Connections Auto is now
available to Citizens and Hanover agents in Illinois, Tennessee and
Maine, and two other phases of the rollout are planned for this
year; one in New York, Virginia and Indiana in August, and the
other in Michigan and Florida this autumn. The rollout will
continue in 2006. "Insurance agents want business partners who can
help them grow and prosper in the face of intense competition and
continuing agency consolidation," said Zuraitis. "They want to work
with companies that offer a broad portfolio of competitive
products, so they can provide a total account solution for their
customers. They also want to work with companies that leverage
technology to make their agents' work easier, and that provide
responsive service. Citizens and Hanover, and our new Connections
Auto product, deliver." Zuraitis adds, "Our agent partners now have
broad market reach, competitive pricing and quick, easy-to-use
point-of-sale technology that rivals any other carrier in the
industry. They also have access to strong, local management teams
and our first-call resolution service team." With Connections Auto,
Citizens and Hanover agents can quote and issue new business for 95
percent of the market, accommodating a broad spectrum of customers
for all phases of their customers' lives. Risks are tiered by
objective and verifiable criteria. The product is fully supported
by a streamlined, single platform point-of- sale application,
making it easier and faster to use. "Information obtained from
customer applications is evaluated in real time," Zuraitis said.
"Risks are quoted quickly and accurately, with tremendous
differentiation based on each driver's individual characteristics
and other factors, and new business policies are issued in a
straight-through issuance process. Consequently, our agents can
sell more business, more quickly, often with the same company that
provides their customers with homeowners, boat and umbrella
coverage." Citizens and Hanover have introduced new auto insurance
discounts in combination with Connections Auto, including a
discount for policies paid in full on the first installment, and a
homeowner's discount, even if the homeowner's policy is with
another carrier or the insured is not living in the insured
residence. About Citizens & Hanover The Citizens and Hanover
Insurance Companies are ranked among the 35 largest property and
casualty insurers in the country and are members of Allmerica
Financial Corporation (NYSE:AFC). Worcester, Massachusetts-based
The Hanover Insurance Company, founded in 1852, and Howell,
Michigan-based Citizens Insurance Company of America, founded in
1915, offer a range of property and casualty insurance coverage to
individuals, families and businesses through a wide network of
independent agents. Contact Information: Investors: Media: Sujata
Mutalik Michael F. Buckley E-mail: E-mail: Phone: (508) 855-3457
Phone: (508) 855-3099 DATASOURCE: The Citizens and Hanover
Insurance Companies CONTACT: Investors: Sujata Mutalik, ,
+1-508-855-3457; Media: Michael F. Buckley, , +1-508-855-3099
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