Apple Hospitality REIT Recognizes Top Performers with 2022 Apple Awards
28 Junio 2023 - 3:15PM
Business Wire
Apple Hospitality REIT, Inc. (NYSE: APLE) (the “Company” or
“Apple Hospitality”) today announced recipients of the Company’s
2022 Apple Awards. The winners were chosen for their outstanding
contributions in 2022.
“We work with some of the best management companies in the
industry and are incredibly grateful for their dedication to
serving our guests while maximizing bottom-line performance
throughout the year,” commented Justin Knight, Chief Executive
Officer of Apple Hospitality. “The associates and management teams
at our hotels go above and beyond to care for and serve our guests.
With steady recovery in our business and more stabilized
operations, we are pleased to bring back our Management Company of
the Year and Shining Apple Awards. We are also honored to recognize
five associates with Apple Awards who were nominated by their
management companies and peers for their dedication to our guests
and overall hotel performance. I congratulate our 2022 Apple Award
recipients and thank our management companies and all the
associates at our hotels for their commitment to hospitality and
excellence.”
Management Company of the Year and
Shining Apple Awards
Recipients of Apple Hospitality’s Management Company of the Year
and Shining Apple Awards are selected based on balanced scorecard
metrics, which measure the performance of each hotel across all
facets of a hotel’s operations, including, but not limited to,
financial metrics, relative market share performance and guest
service scores. Each management company and individual hotel is
ranked according to their scores. The Company utilizes the balanced
scorecard metrics to benchmark and share best practices across its
hotels to maximize portfolio performance. The Company is honored to
present the following Apple Awards:
- 2022 Management Company of the Year Award – NCG
Hospitality. This award is presented to the management company
that ranks the highest among Apple Hospitality’s third-party
management companies based on balanced scorecard metrics for the
full year. NCG Hospitality is the winner of the 2022 Management
Company of the Year Award for their outstanding achievements on all
key measures of performance throughout the year. This is the fourth
time NCG Hospitality has earned this award. NCG Hospitality, based
in Middleton, Wisconsin, currently manages nine of the Company’s
hotels.
- 2022 Annual Shining Apple Award – Hampton Inn & Suites
Huntsville/Research Park Area. This award is presented to the
hotel that ranks the highest among the Company’s hotels based on
balanced scorecard metrics for the full year. The Hampton Inn &
Suites Huntsville/Research Park Area is the recipient of the 2022
Annual Shining Apple Award for consistency in excellence across all
performance metrics and strong bottom-line performance for the
year. The Company’s Hampton Inn & Suites in Huntsville,
Alabama, is managed by LBA Hospitality, and the General Manager of
the hotel is Neal Obert.
- 2022 Quarterly Shining Apple Awards. Apple Hospitality
is also pleased to once again present Quarterly Shining Apple
Awards to the hotel(s) with the highest ranking for the quarter
based on balanced scorecard metrics. Given the pace of the
industry’s recovery during the first quarter of 2022, the Company
opted to select Shining Apple Award winners for the first half of
2022.
- Six months ended June 30, 2022, Shining Apple Awards:
- Homewood Suites by Hilton Austin NW near The Domain –
The Company’s Homewood Suites in Austin, Texas, is managed by
Dimension Hospitality and led by Area General Manager James
Ghulam.
- Homewood Suites by Hilton El Paso Airport – The
Company’s Homewood Suites in El Paso, Texas, is managed by Texas
Western Hospitality and was led by General Manager Melissa
Selby.
- Hampton Inn & Suites Huntsville/Research Park Area –
The Company’s Hampton Inn & Suites in Huntsville, Alabama, is
managed by LBA Hospitality and led by General Manager Neal
Obert.
- Third Quarter 2022 Shining Apple Award – Homewood Suites by
Hilton Bentonville-Rogers. The Company’s Homewood Suites in
Rogers, Arkansas, is managed by Raymond Management Company and led
by General Manager Stephanie Irvine.
2022 Apple Award Winners
Apple Hospitality’s 2022 Apple Awards are presented to five
hotel associates in recognition of their exceptional hospitality
and service. These management company team members look for ways to
contribute beyond their primary areas of responsibility; they are
regularly recognized by guests for being helpful, welcoming,
professional, caring and empathetic; and they exhibit leadership in
acts both large and small. They consistently make a positive impact
at their hotels and in the communities their hotels serve,
inspiring others to do the same. The recipients of Apple
Hospitality’s 2022 Apple Awards are as follows:
- Alicia Clements – Alicia serves as Assistant General
Manager at the Residence Inn by Marriott San Diego Oceanside in
Oceanside, California, which is managed by Managed by Marriott. A
true leader, Alicia excels in embracing challenges and working with
her team to drive positive results. During 2022, Alicia held
regular stand-up meetings with her staff to initiate collaboration
and engagement across work groups. These meetings focused on ways
to continuously improve service, including the development of a
targeted recognition program to acknowledge and thank loyal guests
of the hotel. Alicia’s leadership has been invaluable; in 2022,
guest appreciation, service scores and associate engagement survey
results improved, and the hotel exceeded budgeted total sales and
achieved strong bottom-line results. The hotel regularly receives
positive comments from guests regarding Alicia’s engagement and
hospitality.
- Eva Gonzalez – Eva serves as Room Attendant at the
Homewood Suites by Hilton Raleigh-Durham AP/Research Triangle in
Durham, North Carolina, which is managed by McKibbon Hospitality. A
cherished staff member, Eva greets everyone with a warm smile and a
positive, uplifting attitude regardless of how challenging her day
may be. She always gives the same cheerful greeting and never lets
anyone walk past her without acknowledging them. In addition to her
kind, sparkling personality, her cleaning and maintenance skills
are impeccable. Eva always steps in to help her teammates and
assists with extra shifts. She embodies the spirit of hospitality,
possessing a genuine desire to help others.
- Beatrice King – Beatrice serves as Guest Service
Representative at the Hilton Garden Inn Macon/Mercer University in
Macon, Georgia, which is managed by LBA Hospitality. A dependable
team member, Beatrice is always willing to work extra shifts, take
on additional responsibilities and assist other departments. She is
instrumental in enrolling guests in the Hilton Honors program and
was the top enroller during a Hilton on-property enrollment
incentive. Beatrice is incredibly thoughtful with guests, taking
the time to understand why they are traveling and regularly
checking in with those that are staying at the hotel to support
loved ones at the medical facilities nearby.
- Angela “Angie” Mago – Angie serves as Director of Sales
at the Hampton Inn & Suites Portland-Pearl District in
Portland, Oregon, which is managed by Raymond Management Company.
Angie is a hospitality champion, brightening everyone’s day.
Starting her day off early, she checks in with team members across
departments, including the breakfast team where she makes a point
to get to know the hotel’s business travelers. A true team player,
she is willing to work across departments to support the team from
breakfast and front desk to laundry and housekeeping, setting the
example of working together. Angie recognizes and supports her
teammates through acts of kindness, words of appreciation and notes
of encouragement. She also serves the Portland community by
volunteering her time each week towards the beautification and
cleanliness of Portland’s Pearl District.
- La Donna K. Van Hoosen – La Donna serves as Bistro
Supervisor at the Courtyard by Marriott Wichita East in Wichita,
Kansas, which is managed by Aimbridge Hospitality. Dedicated to her
work, La Donna has been an associate at the Courtyard Wichita East
since before the hotel opened. She is a dependable team player,
willing to work across departments, putting in extra time to manage
catering, meetings and team breakfasts, and running the Bistro to
very high standards. Exemplifying the spirit of hospitality, she
takes great pride in her work and goes out of her way to make sure
guests are taken care of and feel at home. La Donna is a ray of
sunshine for hotel guests as they wait for their morning coffee and
receives numerous compliments from guests.
About Apple Hospitality REIT,
Inc.
Apple Hospitality REIT, Inc. (NYSE: APLE) is a publicly traded
real estate investment trust (“REIT”) that owns one of the largest
and most diverse portfolios of upscale, rooms-focused hotels in the
United States. Apple Hospitality’s portfolio consists of 220 hotels
with approximately 29,000 guest rooms located in 87 markets
throughout 37 states. Concentrated with industry-leading brands,
the Company’s portfolio consists of 96 Marriott-branded hotels, 119
Hilton-branded hotels, four Hyatt-branded hotels and one
independent hotel. For more information, please visit
www.applehospitalityreit.com.
For additional information or to receive press
releases by email, visit www.applehospitalityreit.com.
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Apple Hospitality REIT, Inc. Kelly Clarke, Vice President,
Investor Relations 804‐727‐6321 kclarke@applereit.com
Apple Hospitality REIT (NYSE:APLE)
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