Canon garners recognition for the 14th
consecutive year
MELVILLE, N.Y., Dec. 15,
2022 /PRNewswire/ -- Canon U.S.A., Inc., a leader in digital imaging
solutions, again saw its Customer Solutions Center earn recognition
from BenchmarkPortal, garnering certification as a Center of
Excellence for the 14th consecutive year.
Contact centers achieve the Center of Excellence distinction
based on rigorous standards of efficiency and effectiveness. The
BenchmarkPortal team audited and verified performance indicators
and compared that data from other peer organizations, and awarding
Center of Excellence designations to customer service contact
centers that ranked in the top-10 percent of the centers surveyed.
"Offering quality service and support to our customers is an
important way to assist our channel partners and end customers, and
to be recognized once again for this prestigious certificate by
BenchmarkPortal is a testament to all the hard work put in by our
Customer Solutions Center," said Shinichi Yoshida, executive
vice president and general manager, Canon U.S.A., Inc. "This
award showcases Canon's dedication to high-quality service and
support in our goal to differentiate from the competition."
Judged against a balanced scorecard of metrics for efficiency
and effectiveness, Canon's Customer Solutions Center was determined
to have demonstrated superior performance on both cost and
quality-related metrics compared with its industry peers.
Canon is one of just 10 companies to have ever been recognized
as a Center of Excellence for 14 straight years, ranking it among a
very select group of companies in BenchmarkPortal's contact
center global performance database.
"Maintaining high levels of excellence in the center over a
period of years is a wonderful testimony to the contact center
management team and the frontline agents – as well as senior
managers –who support and encourage this excellence. Canon
U.S.A., Inc.'s contact center
professionals have shown exceptional dedication and results, for
which I commend them," said Bruce Belfiore, CEO of
BenchmarkPortal.
About BenchmarkPortal
From its origins in 1995,
BenchmarkPortal has become a global leader in the contact center
industry, providing benchmarking, certification, training,
consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its
innovative approach to best practices for the contact center
industry. BenchmarkPortal hosts the world's largest database of
contact center metrics, which is constantly being refreshed with
new data. BenchmarkPortal's mission is to provide contact center
managers with the tools and information that will help them
optimize their efficiency and effectiveness in their customer
communications. For more information on BenchmarkPortal please call
1-800-214-8929 or visit www.BenchmarkPortal.com.
About Canon U.S.A.,
Inc.
Canon U.S.A., Inc., is a leading
provider of consumer, business-to-business, and industrial digital
imaging solutions to the United
States and to Latin America
and the Caribbean
markets. With approximately $30.6
billion in global revenue, its parent company, Canon Inc.
(NYSE: CAJ), as of 2021 has ranked in the top-five overall in U.S.
patents granted for 36 consecutive years† and was one of
Fortune Magazine's World's Most Admired Companies in
2022. Canon U.S.A. was
featured in Newsweek's Most Loved Workplaces list for
2021, ranking among the top 100 companies for employee happiness
and satisfaction at work. Canon U.S.A. is dedicated to
its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon
U.S.A., sign up for the Company's
RSS news feed by visiting www.usa.canon.com/rss and
follow us on Twitter @CanonUSA.
† Number of patents for 2021 are based on figures released by
IFI CLAIMS Patent Services. Figures for 2005 to 2020 are based on
information issued by the United States Patent and Trademark
Office.
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SOURCE Canon U.S.A., Inc.