HOBOKEN, N.J., Feb. 18, 2020 /PRNewswire/ -- Wiley Education
Services, a division of Wiley (NYSE: JWA) (NYSE: JWB) and
a leading global provider of technology-enabled education solutions
and Aslanian Market Research, a division of
EducationDynamics, today announced new insights directly
from online learners to help pinpoint why they chose to study
online, factors that contribute to their success, and whether they
are satisfied with their enrollment decision. Results reveal that
88 percent of students are satisfied with their decision to enroll
in an online program that Wiley supports. The findings also offer
original data to refine best practices and establish benchmarks for
further research into learner satisfaction.
The new report, "Student Perspectives on Online Programs: A
Survey of Learners Supported by Wiley Education Services," analyzed
nearly 3,000 responses from a survey of online learners enrolled in
19 of Wiley partner universities and colleges, and found that
almost 90 percent are satisfied with their decision to enroll in
their current online education program. Additionally, 91 percent of
respondents believe that online programs challenge them to do
well.
"Our goal at Wiley Education Services is to partner with schools
to produce best-in-class educational opportunities, including
impactful online programs, ultimately creating life-long learners,"
said David Capranos, director of
market strategy and research at Wiley Education Services. "While we
are pleased to see respondents are satisfied with our collective
programs, learning continues to rapidly change. Wiley is taking the
findings in our new report 'Student Perspectives on Online
Learning' to enhance our partner schools' offerings and continue to
evolve online education programs to meet the demands of
learners."
Significant findings of the report include:
- Satisfaction in online learning programs is high. Sixty
three percent of respondents gave their program a rating of either
nine or 10 on the Net Promoter Score (NPS), a metric scale of 10
that schools can use to forecast if learners will recommend their
program. This ranking shows high overall program satisfaction.
Additionally, 88 percent of learners agree or strongly agree that
they are satisfied with their decision to enroll in their school's
online program.
- Learners want consistency throughout their program of
study. Learners want consistency in the set-up of their
coursework and continued throughout their journey. Satisfaction may
rise if schools make course navigation more intuitive; for example,
respondents often praised standard syllabus formats.
- Interactions with faculty, peers and institutional staff are
highly valued. Although collaborative experiences like group
work contribute to the success of these learners, personal
interactions with peers and faculty drove higher marks of
satisfaction in online learning programs.
- Respondents seek programs that offer flexibility.
Learners today expect to blend online learning with their personal
and professional obligations and value convenience of course
schedules.
"We are delighted to have partnered with Wiley Education
Services in this groundbreaking study of online student
satisfaction with their choice of program," said Jane Sadd Smalec, senior consultant, Aslanian
Market Research. "Having hard data directly from their students
about what they value about their online learning experience is
critical for continuous improvement and success of an institution's
online programs."
While satisfaction levels are high, there are ways to enhance
efforts to recruit, engage, support and instruct online learners.
Three key recommendations that hinge on creating a learner-centered
approach in all aspects of the journey include:
- Examine the complete journey from start to finish.
Learners believe online learning offers more flexible paths to a
degree program as opposed to on-campus programs. Offering flexible
course schedules and multiple start dates allow learners to earn a
degree on their ideal timeline.
- Create a consistent learning experience to alleviate
unneeded stress. Learners voiced dissatisfaction with errors
and clumsy navigation in course technologies. Schools should create
a master-course model, a standard program format across courses
that is shared with learners throughout their journey.
- Empower faculty to engage with learners to improve the
learning experience. Like in physical classrooms, faculty
should serve as the face of an institution for online learners.
Rapid ways to boost engagement include scheduling time for learners
to "check in" during a term, offering video coursework and
tailoring feedback around individual learning needs.
Follow us on:
- Facebook: @WileyEdServices
- Twitter: @WileyEdServices
- LinkedIn: Wiley Education Services
For more information and the full report, please visit:
https://edservices.wiley.com/student-perspectives-on-online-programs
About Wiley
Wiley drives the world forward with
research and education. Through publishing, platforms and services,
we help students, researchers, universities and corporations to
achieve their goals in an ever-changing world. For more than 200
years, we have delivered consistent performance to all of our
stakeholders. The Company's website can be accessed at
www.wiley.com.
About Wiley Education Services
Wiley Education
Services, a division of Wiley, is a leading, global provider of
technology-enabled education solutions to meet the evolving needs
of universities, corporations and ultimately, learners. We partner
with more than 60 institutions across the U.S., Europe and Australia, and support over 800-degree
programs. Our best-in-class services and market insights are driven
by our deep commitment and expertise—proven to elevate enrollment,
retention and completion rates. For more information visit
edservices.wiley.com.
About Aslanian Market Research
Aslanian Market
Research (AMR) is EducationDynamics' market research
division and a part of the Enrollment Management Services group.
AMR works with dozens of colleges and universities each year to
ensure that their on-ground and online programs meet the demands
and preferences of today's adult, post-traditional and online
students. AMR team members have conducted market analyses for
nearly 300 colleges and universities in 44 states from Maine to Oregon and Minnesota to Texas, as well as internationally.
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