MoneyLion Appoints Cynthia Kleinbaum as Chief Customer Officer
03 Mayo 2022 - 3:20PM
Business Wire
Marketing Veteran and Digital Innovator Joins
Executive Team to Drive Customer Acquisition and Retention
MoneyLion Inc. (“MoneyLion”) (NYSE:ML), a leading digital
financial services and lifestyle content platform, announced today
that Cynthia Kleinbaum has been appointed Chief Customer Officer.
Cynthia will oversee key aspects of MoneyLion's marketing efforts
including customer acquisition, cross-selling initiatives and
customer retention while working closely with Jeff Frommer, Chief
Content Officer of MoneyLion.
Kleinbaum is an award-winning marketing executive with over 20
years of experience in reimagining how companies engage customers
to accelerate growth. Prior to joining MoneyLion, Kleinbaum held
numerous leadership roles within Walmart (NYSE: WMT). Most recently
Kleinbaum served as Vice President of Marketing for Walmart+,
Mobile Apps and Online Grocery, where she was responsible for the
adoption of digital services that redefined the company’s
competitive positioning as an omnichannel retailer. Prior to
Walmart, Kleinbaum used her unique expertise in both brand and
performance marketing to redefine the marketing approach of
multiple brands, from early-stage startups to large enterprises.
Among her many accomplishments, she repositioned the digitally
native vertical brand Bonobos by highlighting its inclusive design
and modernizing its customer acquisition engine, improved customer
loyalty at the flash-sales website Gilt Groupe by launching its
loyalty program and opening its first physical retail location, and
revamped the Nesquik brand in Mexico to be unapologetically the
most fun chocolate brand. She also collaborated in a wide range of
initiatives as a strategy consultant in The Boston Consulting
Group.
Kleinbaum holds an MBA from Harvard Business School and B.A.
degree with honors from Universidad Iberoamericana.
Kleinbaum joins MoneyLion as it executes on its industry leading
FinTech 3.0 strategy. Her role will further MoneyLion’s customer
acquisition, engagement, and retention strategies, built on
MoneyLion’s proprietary data advantage and technology, to provide
each customer with daily, curated money-related and money-adjacent
content through a personalized content feed. MoneyLion’s
technologies help every hardworking American meet their financial
goals and needs through its low-cost financial products as well as
products that are offered through MoneyLion’s marketplace
technology and network affiliate partners.
"I'm excited to take on this important role at a time of great
transformation for MoneyLion," said Kleinbaum. “Throughout my
career I’ve seen firsthand how valuable customer data can be for
improving adoption, expansion, and retention efforts. I was drawn
to MoneyLion’s commitment to customer experience and their
data-driven approach to empower hard-working Americans to take
control of their finances. I look forward to partnering with my
peers across MoneyLion to drive the next stage of growth.”
“Cynthia’s appointment underscores our dedication to deepening
relationships with our customers and enhancing engagement to become
a daily destination for our customers”, said Dee Choubey,
co-founder and CEO of MoneyLion. “We could not be more excited for
her to join and help drive the MoneyLion marketing strategy forward
to help achieve the full potential of our mission: providing
financial access and advice to all consumers. I'm thrilled to
welcome Cynthia as our new Chief Customer Officer and look forward
to this next stage of growth under her leadership to improve the
customer experience in new and powerful ways.”
About MoneyLion
MoneyLion is a leading digital financial services and lifestyle
content platform. MoneyLion's mission is to rewire the financial
system to positively change the path of every hard-working
American. MoneyLion uses its proprietary data advantage and
technology to empower its customers. MoneyLion engages and educates
its customers with daily, hyper-personalized money-related and
money-adjacent content that is delivered through each customer’s
own content feed. MoneyLion provides its customers a full suite of
financial and non-financial solutions, bundling its proprietary,
low-cost financial products with products that are offered through
its marketplace technology and network affiliate partners.
MoneyLion also leverages its distinct data, technology, and network
advantages to deliver leading embedded finance and marketplace
solutions for enterprise customers. Since its founding in 2013,
MoneyLion has empowered millions of Americans to take control of
their finances and live their best financial life, every day.
MoneyLion is headquartered in New York City, with offices in
Jersey City, Kuala Lumpur, Santa Monica and Sioux Falls.
For more information about the company, visit www.moneylion.com.
For investor information and updates, visit investors.moneylion.com
and follow @MoneyLionIR on Twitter.
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