Vonage Announces Strategic Alliance With Grant Thornton to Accelerate the Digital Transformation of Financial Services Organi...
19 Noviembre 2019 - 2:00AM
Business Wire
Alliance includes development of the 2019
Customer Loyalty and Experience Index (CLIX), the leaders of which
are to be revealed at the CLIX 2019 Awards event
Vonage (NYSE:VG), a global business cloud communications leader,
today announced a strategic alliance with Grant Thornton UK LLP to
help accelerate the digital transformation of UK financial services
organisations, as they seek to outcompete on customer
experience.
Grant Thornton offers a comprehensive range of advisory services
to help clients transform their businesses and customer experience
by combining business acumen and industry insights. As part of this
consulting alliance, Grant Thornton will help Vonage accelerate its
UK business performance and market leadership, while Vonage will
empower Grant Thornton to enable financial services organisations
to drive a stronger customer experience and command greater
customer loyalty by leveraging digital communications
solutions.
Vonage is redefining business communications, helping
enterprises use fully integrated unified communications, contact
centre and programmable communications solutions to create superior
customer experiences. David Royle, Partner at Grant Thornton,
comments, “Digital transformation represents one of the most
significant and current opportunities in business, to deliver
growth and increase value across an organisation. Together with
Vonage, we are well placed to initiate large-scale technology and
digital transformations to help financial organisations compete and
thrive in a rapidly evolving market.”
Vonage has also aligned with Grant Thornton for its 2019
Customer Loyalty and Experience Index (CLIX), a report released
annually which is actively used by Grant Thornton’s financial
services clients as a foundation of their customer strategy.
Launching on 26th November at an event hosted at Grant Thornton’s
London headquarters, the 2019 CLIX report will provide insights
about how the industry is performing across a range of
customer-centric measures, including experience, loyalty, care,
trust, and reputation. It will also demonstrate ways in which
customer experience data can be used to improve businesses’ methods
of engagement and comply with regulatory standards, as well as new
innovative techniques to facilitate the personalisation of each
customer engagement.
Mark Summerson, Vice President Global Partners at Vonage, adds,
“This collaboration combines the power of Vonage’s flexible cloud
communications platform with Grant Thornton’s digital
transformation expertise, together with a shared vision to help
organisations deliver on their agenda for growth, customer
experience and maximising business performance.
“By 2020, customer experience will surpass price and product as
the key brand differentiator, and by doing it well, organisations
can drive the customer acquisition, retention and efficiency stats
that make leading companies successful. Grant Thornton’s 2019 CLIX
report offers an invaluable insight into how customers are
performing in the market against measures such as loyalty,
experience and sentiment, and the full scale of this challenge,
with a downturn in brand perception across industries this year.
The data and insights from this report are an excellent resource
for organisations to input into business change, planning and
delivery.”
Through constant change and disruption in the technology space,
Vonage has been leading and evolving with customer needs by helping
businesses focus on what really matters - keeping their employees
connected to each other and to their own customers and prospects in
meaningful ways. A truly unified company that encompasses leading
capabilities in unified communications, the contact centre space
and the communications API world, Vonage can provide more and
faster innovation, enhanced service and support, and unique product
capabilities to meet the growing collaboration, communications and
customer experience needs of customers around the world. Vonage’s
strategic alliance with Grant Thornton allows UK financial services
brands to exploit digital communications to get closer to their
customers and build meaningful, memorable relationships.
To join Grant Thornton’s event on Tuesday 26th November, please
register your interest at
https://sites-grant-thornton.vuturevx.com/29/1971/landing-pages/clix-awards.asp.
For more information about Vonage, visit www.vonage.com.
- ENDS -
About Vonage
Vonage (NYSE:VG)is redefining business communications once
again. We're making communications more flexible, intelligent, and
personal, to help enterprises the world over, stay ahead. We
provide unified communications, contact centers and programmable
communications APIs, built on the world's most flexible cloud
communications platform. True to our roots as a technology
disruptor, our flexible approach helps us to better serve the
growing collaboration, communications, and customer experience
needs of companies, across all communications channels.
Vonage Holdings Corp. is headquartered in New Jersey, with
offices throughout the United States, Europe, Israel, Australia and
Asia. To follow Vonage on Twitter, please visit
www.twitter.com/vonage. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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Vonage PR Contact Nicola Brookes Tel: +44 (0)7500 006 458
Email: nicola.brookes@vonage.com Vonage Investor Contact
Hunter Blankenbaker Tel: +1 732-444-4926
hunter.blankenbaker@vonage.com
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