HOLMDEL, N.J., Dec. 3, 2019 /PRNewswire/
-- Vonage (NYSE: VG), a global business cloud
communications leader, announced today that CRN®, a
brand of The Channel Company, has recognized Vonage with its 2019
CRN Tech Innovator Award. Vonage was recognized for its Smart
Numbers service, taking top honors in the Collaboration
Applications and UC category.
CRN is the top technology news and information source for
solution providers, IT channel partners, and value-added resellers
(VARs). CRN's Tech Innovator Awards honor innovative hardware,
software and services. CRN editors evaluated hundreds of products,
across 34 technology categories using multiple criteria, including
technological advancements, uniqueness of features, and potential
to help solution providers solve common IT challenges.
"We are thrilled to receive CRN's Tech Innovation award for our
Smart Numbers service, reinforcing our ongoing efforts to
innovate and fuel exceptional customer experiences," said
Bryan Stokes, VP Product
Management for Vonage. "With Smart Numbers, businesses can
enable any phone number to be intelligently programmed,
transforming it into much more than a number, empowering businesses
to create customer and employee experiences unlike any other."
Smart Numbers combines the power of unified communications and
communications APIs to integrate information across multiple
platforms by:
- Creating custom routing and flexible workflows by business
unit
- Using natural language allowing AI and bots to handle simple
questions, which frees up agents to address more pressing customer
inquiries
- Transcribing and translating calls in real time
- Collecting important information about a call and inserting
that information into a business application or productivity
tool
- Launching automated calendaring to reschedule a call if the
recipient is already on the phone
"We are delighted to be recognized as an innovator by CRN," said
Mario DeRiggi, Senior Vice President
National Channel Sales & Operations for Vonage. "With Vonage's
Smart Numbers, we provide a leading-edge solution for channel
partners to add to their offering to customers. With the Vonage
Partner Network, our channel partners benefit from sales-enablement
support; ongoing training and consultation service; a depth of
knowledge necessary to strategically address customers' business
objectives and cutting-edge products and services like Smart
Numbers to help their customers create amazing communications
experiences."
"CRN's Tech Innovator Awards honor technology vendors who work
tirelessly to craft ground-breaking solutions for end users,
matching the speed of the channel's evolution," said Bob Skelley, CEO of The Channel Company. "The
winners in this year's award categories deserve congratulations for
their success in driving IT innovation forward for solution
providers and their customers."
About Vonage
Vonage is redefining business communications once again. We're
making communications more flexible, intelligent, and personal, to
help enterprises the world over, stay ahead. We provide unified
communications, contact centers and programmable communications
APIs, built on the world's most flexible cloud communications
platform. True to our roots as a technology disruptor, our flexible
approach helps us to better serve the growing collaboration,
communications, and customer experience needs of companies, across
all communications channels.
Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout
the United States, Europe, Israel, Australia and Asia. To follow Vonage on Twitter, please
visit www.twitter.com/vonage. To become a fan on Facebook, go to
www.facebook.com/vonage. To subscribe on YouTube, visit
www.youtube.com/vonage.
About The Channel Company
The Channel Company enables
breakthrough IT channel performance with our dominant media,
engaging events, expert consulting and education and innovative
marketing services and platforms. As the channel catalyst, we
connect and empower technology suppliers, solution providers and
end users. Backed by more than 30 years of unequalled channel
experience, we draw from our deep knowledge to envision innovative
new solutions for ever-evolving challenges in the technology
marketplace. www.thechannelcompany.com
Follow The Channel Company: Twitter, LinkedIn and
Facebook
Copyright ©2019. CRN is a registered trademark of The Channel
Company, LLC. All rights reserved.
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SOURCE Vonage