MARKHAM,
ON, April 4, 2023 /PRNewswire/ -- Sangoma
Technologies Corporation (TSX: STC; Nasdaq: SANG) ("Sangoma" or the
"Company"), a trusted leader in delivering cloud-based
Communications as a Service solutions for companies of all sizes,
is proud to announce our award-winning, agent-based cloud Contact
Center platform has new omnichannel features.
Sangoma CX, formerly Sangoma Contact Center, is now equipped
with webchat support. This new functionality enhances customer
experience (CX) by enabling an agent to chat with a customer within
the Sangoma CX interface. The functionality includes:
Omnichannel: Our new omnichannel webchat is a
powerful tool that will help users easily manage their customer
requests and provide consistency across channels, so customers
perceive a seamless experience. Agents can blend between Calls and
WebChat interactions- increasing agent productivity while reducing
waiting times.
Updated Reporting: The new reporting provides
agents with more options to keep track of and measure the success
of their webchat usage, which allows organizations to understand
their customer's needs and preferences better and identify what
needs to be improved to increase customer satisfaction and agent
productivity.
"Sangoma's CX is an excellent contact center solution, it is
intuitive, highly adaptive, and extremely reliable. Our
clients are very happy with its rich set of features, ease of use,
and feel they gain valuable insight through the robust reporting it
offers in both real-time and historical data," said Jennifer Danis, Unified Communications Manager
at Thrive Networks.
"We are confident that these new features will improve the user
experience and help users achieve their goals easily. Our team has
worked hard to ensure that these features will help transform our
customers' businesses cost-effectively, provide a richer contact
center experience, reduce churn, and boost customer loyalty," said
Jim Machi, Chief Product, and Marketing Officer at
Sangoma.
For more information about Sangoma CX, please visit
https://www.sangoma.com/products/communications-services/contact-center/
.To find a reseller or distributor near you or for all other
inquiries, visit www.sangoma.com.
ABOUT SANGOMA
Sangoma is a trusted leader in
delivering value-based Communications as a Service (CaaS) solutions
for businesses of all sizes. Sangoma simplifies communications by
providing businesses with the industry's most comprehensive suite
of cloud-native communications solutions, which work together
seamlessly to streamline business processes. Sangoma provides
businesses with a complete solution, including cloud software,
endpoints, and connectivity – all delivered and supported by
Sangoma's expert team. One provider and one contact ease vendor
management and save time. For more information,
visit www.sangoma.com.
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SOURCE Sangoma Technologies Corporation