ECE Holdings, Inc. acquires Spectrum Contact Services' Dublin operations
27 Octubre 2003 - 4:10PM
PR Newswire (US)
ECE Holdings, Inc. acquires Spectrum Contact Services' Dublin
operations Dublin, Ireland, October 27 /PRNewswire/ -- ECE
Holdings, Inc., a leading global provider of outsourced technical
support and customer service and an H.I.G. Capital company, has
announced it has acquired Spectrum Contact Services' Dublin
operations. Spectrum Contact Services operated as a division of
Software Spectrum, a subsidiary of Level 3 Communications, Inc. The
Dublin operations, now named ECE EMEA Ltd., will deliver upon ECE's
commitment to provide an exceptional customer experience. ECE is
one of the leading providers of technical support and customer
service outsourcing to high-technology companies. ECE provides
services to some of the world's most notable PC software
publishers, Internet service providers, and original equipment
manufacturers. ECE EMEA will continue to provide technical support
and customer service to European and US clients via telephone and
Web-based channels. The contact centre provides pan-European,
multilingual support for high-technology clients, offering both
consumer and enterprise support. Operations will continue to be led
by Larena Derham, senior site manager, who has led the site's
success. ECE is committed to expanding the EMEA business through
organic growth, new business and additional acquisitions. "ECE is
dedicated to being a global provider of contact services," said
Toni Portmann, president and CEO of ECE. "It is essential that ECE
provide European support to complement our US and India-based
offerings." "We are delighted to be part of the ECE team and to
continue our support of the European marketplace," stated Larena
Derham, senior site manager, Dublin. "Our strategic location in
Dublin enables ECE to attract and retain a wealth of talented,
multilingual support professionals." ECE is a global technical
support and customer service outsourcing provider. The company's
award-winning systems and processes provide effective contact
centre solutions that help clients achieve business efficiencies
and provide an exceptional service experience to its customers. For
more information, visit http://www.ece.com/ . H.I.G. Capital, a
leading private equity investment firm, has a controlling interest
in over 50 companies with combined revenues in excess of US$5
billion. With offices in Miami, Atlanta, Boston, and San Francisco,
H.I.G. specializes in the acquisition of leading middle market
companies with strong growth potential. For more information, visit
H.I.G. Capital's Web site at http://www.higcapital.com/ . Web site:
http://www.ece.com/ http://www.higcapital.com/ DATASOURCE: ECE
Holdings, Inc. Katherin Dockerill of ECE Holdings, Inc.,
+1-972-864-7958, or
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