AspireHR Launches ‘DiamondOps AMS’ for Increased Customer Value Through Innovative HR Technology Support Offering
30 Abril 2024 - 11:40AM
AspireHR, an SAP SuccessFactors Gold Partner and Workforce Software
Preferred Partner for Human Capital Management (HCM) solutions,
today announced the launch of AspireHR DiamondOps AMS, its
comprehensive HCM application management service (AMS) that
leverages its proprietary operational accelerators and specialized
support organization with deep industry and technical
expertise. AspireHR’s new HCM support offering is designed to
simplify the ongoing management of its customers’ SAP
SuccessFactors and Workforce Software technologies for improved
employee/HR experience at lower long-term costs.
AspireHR’s DiamondOps AMS includes a US-based service-desk
currently supporting over 10,000 employees for each of the SAP
SuccessFactors and Workforce Software solutions across the U.S. and
Canada. Core HR, Talent, Payroll, Time, Benefits and other
specialized HR systems in SAP SuccessFactors are all supported
through AspireHR’s DiamondOps AMS. With 25 years of
experience as an SAP Gold Partner, AspireHR brings a full suite of
operational and application capabilities for higher performance and
lower cost than what many of our clients could have achieved
through traditional in-house support and it’s far more specialized
in HR than many of the large global AMS providers. For
additional value, AspireHR also provides flexible on-demand
application enhancement services (“Flex Support”) for SAP
SuccessFactors and Workforce Software HCM solutions as its clients’
business needs evolve. AspireHR DiamondOps AMS collectively
works together with clients to enable improved quality of service
at a lower cost and reduced risk long-term.AspireHR’s Vice
President of Managed Services, Allison Shelton, shared: “SAP
SuccessFactors and Workforce Software are cloud solutions that
require an HRIS team skilled in SaaS application management that
can support the HR community in the management and evolution of
these products. AspireHR provides onshore highly specialized and
personalized support for the HR community. We partner with
each of our clients to ensure their employees and HR teams are
empowered to thrive with high-performing technology and support
services.”
Kevin Chase, AspireHR’s CEO added “I’m excited about AspireHR’s
ability to provide our clients with white-glove quality long-term
scalable and personalized support that empowers the HR organization
at a price point that is business smart. Our new DiamondOps
offering reduces business risk, improves employee satisfaction and
works in partnership with the HR and IT organizations to put our
clients’ employees first.”
DiamondOps Key
Features
- US-Based
Service Desk and Application Support Team: Currently
supporting over 10,000 employees across the U.S. and Canada, our
certified HCM professionals have deep expertise in SAP
SuccessFactors and Workforce Software SaaS solutions.
- Application
Managed Services (AMS): Fully outsourced management of HCM
applications, including product governance, application
maintenance, automated monitoring, and system administration.
We ensure all your HCM systems operate at a high level
proactively.
- SOC 1 and
SOC 2 Compliance: Our commitment to disciplined
process adherence.
- New Feature
Release Support: Our architects and consultants review SAP
bi-annual release details to ensure full understanding of the
impacts to your system to ensure changes are tested proactively for
new features, ensuring seamless enablement of future SAP and WFS
capabilities.
DiamondOps Key Benefits:
- Reduced
Risk: Benefit from our specialization and experience by
getting it right the first time. Your HCM systems are too
important to trust in the hands of less experienced support.
Experience Matters!
- Reduced
Cost: Your enterprise benefits from access to a multitude
of specialized HCM and SAP experts while only paying for a fraction
of the cost due to our economies of scale and proprietary
automations.
- Improved
adoption for ROI: When your HR technologies work
seamlessly across the organization for all your employees, adoption
increases and the organization benefits through use of self service
and trust in accurate efficient HR systems. Your HR
organization can focus on more strategic needs of the
business.
Other Managed Service Offerings Available to Bundle with
DiamondOps
- Flex Support
for Enhancements - Application development that can flex
up and down as your business needs evolve for cost effective and
certified SAP SuccessFactors and Workforce Software HR Technology
development capabilities.
- BPO for
Payroll Processing: For our clients with SAP Payroll, we
also offer business process outsourcing of payroll. Gross to
net, best-in-class SAP Payroll processing and fulfillment services
across to help drive improved accuracy and higher quality with our
onshore team and proprietary operational tools.
Learn MoreTo learn more about AspireHR's
DiamondOps and other post-implementation services, please visit
www.aspirehr.com or reach out to contactus@aspirehr.com
About AspireHR
AspireHR, an esteemed SAP Gold Partner with SAP Recognized
Expertise, stands as one of the leading firms in North America for
Human Capital Management (HCM) implementation, software, and
managed services. With over 25 years of experience, serving over
300 corporate clients across 40 industries and 193 countries, we
have successfully delivered over 700 HR implementations for SAP
Success Factors and Workforce Software. AspireHR has developed a
reputation for aligning its solutions closely with the goals and
needs of its clients, bringing extensive HR expertise to every
project. AspireHR is committed to helping clients transform,
modernize and simplify HR functions, making it a trusted name in
the industry as a business and technology leader for HCM systems
integration and long-term support.
Kelly Sotelo
AspireHR, LLC
4693945115
ksotelo@aspirehr.com