New Relic and Atlassian Deliver the First Observability Integration for Incidents Tab in Jira
02 Mayo 2024 - 8:00AM
Business Wire
Integration streamlines incident management and
response; makes data from New Relic natively available within Jira
Software to remediate and proactively prevent and resolve software
incidents
ATLASSIAN TEAM ‘24 — New Relic, the all-in-one
observability platform for every engineer, announced a new
integration with Atlassian, a leading provider of team
collaboration and productivity software. New Relic is the first and
only observability platform to be integrated into Atlassian’s new
capability to track incidents in Jira Software. The integration
empowers engineering teams to bolster their incident management and
resolution practices with insights gained from software issues
detected in New Relic. This enables organizations to more
effectively manage current incidents and prevent future ones,
freeing more time for product innovation.
Incidents are inevitable for every software development team.
When development teams lack visibility into production issues and
incident ownership is unclear, incidents and bugs go unresolved and
can impact user experience, revenue, and reputation. This issue is
exacerbated when incident tracking is scattered across systems,
making collaboration difficult between development and IT
operations teams.
New Relic and Atlassian are solving these challenges with the
Incidents tab in Jira, which sends incidents from New Relic and
other tools to Jira, allowing teams to quickly learn about the
incident and focus on identifying the affected services, entities,
and issues. By surfacing post-incident reviews (PIRs) in Jira,
teams can assign and manage preventative work to reduce the
frequency and volume of costly incidents. New Relic is the first
and only observability provider to offer an integration available
in early access to Jira customers, which helped shape Jira's new
capability.
“At New Relic, we believe in meeting engineers where they are,
enabling them to do their best work with their preferred tools. We
are delighted to be the first observability platform to integrate
with the incidents tab in Jira,” said New Relic Chief Design and
Strategy Officer Peter Pezaris. “With our natively-connected
solution, we hope to expand access to observability by bringing the
right insights into engineers’ existing workflows, helping them
manage their work more effectively with the best-of-breed tools
they use every day.”
Key benefits of the integration include:
- Enhance incident detection and visibility: Enable
development teams to monitor their code’s performance in production
and identify associated issues in Jira Software.
- Avoid screen swivel, speed up resolution: Link and
create Jira issues with pre-populated incident details from New
Relic to help resolve critical issues faster and reduce
downtime.
- Prioritize and streamline workflows: Review incidents by
priority, affected service, and status to quickly identify
incidents that require a team’s attention.
- Establish proactive practices: Create PIRs that include
real-time New Relic data to help teams understand root causes,
remediation options, and how to prevent recurring incidents.
“We’re on a mission to bring software development and IT
operations teams closer together so they can deliver consistently
high performing software to their customers,” said Suzie Prince,
Head of Product, DevOps, Atlassian. “The New Relic integration
automatically surfaces insights and observability data in the new
Incidents tab in Jira to further improve collaboration between
teams. This can help teams move quickly on active incidents and
take action to prevent recurring incidents.”
The New Relic integration for the Jira Incidents tab is the
latest collaboration between New Relic and Atlassian. It builds on
the recent New Relic errors inbox integration with Jira for error
tracking, the Bitbucket quickstart in New Relic Instant
Observability to monitor and optimize deployments, and New Relic
alerts integration with Jira to help the right teams get the right
information in the software development lifecycle.
The Incidents tab in Jira is currently available in early
access. Sign up today here. You can also learn more about this
integration at Atlassian’s Team ‘24 conference.
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, Topgolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240502112978/en/
Elena Keamy New Relic, Inc. PR@newrelic.com