Broadvoice Wins 2024 Unified Communications Product of the Year Award
09 Mayo 2024 - 10:00AM
Business Wire
Broadvoice b-hive UCaaS Platform Recognized by TMC for
Exceptional Innovation
Broadvoice, an omnichannel contact center platform and unified
communications provider for small and mid-market enterprises and
BPOs, announced that its b-hive UCaaS platform was awarded the 2024
Unified Communications Product of the Year Award. Presented by
TMC’s INTERNET TELEPHONY magazine, the award honors the most
innovative unified communications products and solutions available
in the marketplace.
“This is the fourth time b-hive has been named Product of the
Year, and each time we’re more excited than the last,” said Chief
Product Officer George Mitsopoulos. “With our platform, it has
never been easier and more affordable to enhance productivity,
improve customer satisfaction and drive real ROI.”
The b-hive UCaaS platform delivers a range of communications
capabilities rarely found together in enterprise cloud solutions,
let alone in a platform designed for small and mid-market
businesses with as few as 10 employees and as many as 500. The
proprietary platform includes cloud PBX, unified communications,
collaboration features, a virtual call center and integrations for
Salesforce, Microsoft Teams, Zapier and Webhooks.
Unique among its competitors, Broadvoice ensures customers get
the attention they need in the first 90 days after onboarding with
its award-winning Broadvoice Success Program. Every customer,
regardless of size, is assigned an orientation specialist to ease
the learning curve, ensure the system is correctly set up and help
them understand and embrace the platform’s full functionality.
Since launching in 2021, Broadvoice has earned an industry-leading
CSAT score of 95% and recorded a 17% reduction in customer support
calls and an 11% decrease in technical calls.
“It gives me great pleasure to honor Broadvoice as a 2024
recipient of TMC’s Unified Communications Product of the Year Award
for its innovative b-hive UCaaS platform,” said Rich Tehrani, CEO
of TMC. “Our judges were very impressed with the ingenuity and
excellence displayed by Broadvoice in their groundbreaking work on
b-hive.”
Winners of the 2024 Unified Communications Product of the Year
Award will be announced online and highlighted in INTERNET
TELEPHONY magazine.
About Broadvoice
Broadvoice simplifies communications for small and mid-market
businesses with cloud communications solutions that deliver
enterprise-class features as an affordable managed service.
Broadvoice’s unified communications as a service and omnichannel
contact center as a service solutions are built on proprietary
technology platforms, giving the company complete control to meet
customers’ evolving needs. Broadvoice is also known for its
industry-leading installation, support and the award-winning
Broadvoice Success Program. With network assets and customers
spanning four continents, Broadvoice drives collaboration and
commerce across the globe. For more information, visit
www.broadvoice.com.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority
since 1998™. Beginning with the first issue, INTERNET TELEPHONY has
been providing unbiased views of the complicated converged
communications space. For more information, please visit
www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or
join our LinkedIn group.
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version on businesswire.com: https://www.businesswire.com/news/home/20240509284112/en/
Media Contacts: Kimberly Way Director, Marketing Strategy
and Operations Broadvoice 970.289.0854 kimberlyw@broadvoice.com
Michelle Connolly Senior Marketing Manager TMC 203-852-6800, ext.
170 mconnolly@tmcnet.com