West Tennessee Healthcare Expands Use of AI to Elevate and Personalize Emergency Department Patient Visits
14 Mayo 2024 - 10:00AM
Business Wire
West Tennessee Healthcare has announced the full integration of
Vital’s ERAdvisor platform across its seven emergency departments
(EDs), marking a significant enhancement in optimizing the patient
experience. This milestone aligns with the first anniversary of
ERAdvisor’s initial deployment, during which West Tennessee
Healthcare achieved substantial improvements in patient engagement
and operational efficiencies.
ERAdvisor is a first-of-its-kind, HIPAA-compliant patient
experience solution that provides patients with personalized
updates and tools throughout their ED visit through a no-downloads,
no-account-required interface. During its first year at West
Tennessee Healthcare, the mobile-based platform has provided
patients with estimated wait times, facilitated service requests,
and allowed patients to recognize hospital staff. Additionally,
patients have been able to track their lab orders and access
educational content relevant to their health condition or
procedures directly through their mobile devices.
West Tennessee Healthcare ED patients using Vital’s ERAdvisor
will benefit from additional platform features, many of which are
driven by advanced artificial intelligence (AI). These include:
- Advanced AI Wait Time Predictions: ERAdvisor will
deliver even more accurate and detailed estimates for each phase of
the emergency department visit.
- Plain Language Lab Results: Otherwise complex lab
results are presented to patients in easily understandable
terms.
- Enhanced Imaging Result Interpretations: Simplified
explanations of complex imaging diagnostics, such as x-rays, CT
scans, MRIs, and ultrasounds.
- Personalized Discharge Summaries: Patients receive
actionable and tailored discharge instructions, highlighting the
most relevant information for their specific conditions.
“Reflecting on the first year of using ERAdvisor, the seamless
integration and the subsequent enhancements have profoundly
elevated the patient experience,” said James Fountain, Executive
Director of Emergency Services at West Tennessee Healthcare. “This
platform not only fits within our existing processes, it enhances
them without adding to our staff’s workload, which has been crucial
for our operational success."
West Tennessee Healthcare’s expanded use of digital tools to
provide personalize patient experiences will build upon several
successes achieved over the last year with ERAdvisor,
including:
- Decreased LWBS Rates: A 36% reduction system-wide in
patients leaving without being seen, correlating with an estimated
1.8X return on investment.
- Enhanced Patient Recognition for Staff: Nearly 4,000
instances where patients acknowledged hospital staff with just a
few taps on their cell phone.
- High Patient Adoption: A 59% adoption rate among
reachable patients, with 25% using the platform to automatically
update loved ones about their care progress and 30% utilization of
links to West Tennessee Healthcare’s patient portal.
- Increased In-Network Utilization: 29% of patients
engaged with follow-up care recommendations through the app.
"Our partnership with West Tennessee Healthcare exemplifies how
consumer-grade technology can improve patient care,” said Aaron
Patzer, Co-Founder and CEO of Vital. “This full integration of
ERAdvisor is a testament to their commitment to innovation on
behalf of their patients."
About West Tennessee Health
West Tennessee Healthcare is a public, not-for-profit health
care system with locations serving 19 counties in West Tennessee
and Southeast Missouri. The mission of West Tennessee Healthcare is
to improve the health and well-being of the communities served,
while providing exceptional and compassionate care.
About Vital
Vital is redefining patient experience with software that gives
more control, clarity, and predictability to emergency department
visits and hospital stays. Using advanced artificial intelligence
(AI), Vital transforms complex health record data into easy-to-use,
personalized interfaces that inform and engage over one million
patients per year — no downloads or passwords required. With Vital,
patients can better understand progress toward discharge, request
service and comfort items, set goals, view labs, share health
status with family, book follow-up care, and much more. Hospitals
across the U.S. use Vital to improve patient satisfaction, drive
growth and patient loyalty, achieve better clinical outcomes, and
reduce workload for care teams.
Founded by Mint.com creator Aaron Patzer and Emergency Physician
Dr. Justin Schrager, Vital is a HIPAA-compliant cloud-based
experience layer that integrates with any electronic health record
system. For more information, please visit vital.io or follow us on
LinkedIn or Twitter.
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please contact: Morgan Watts | Director of Marketing:
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