Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report
14 Mayo 2024 - 2:57PM
Business Wire
Recognized by independent research firm as “a
good choice for brands looking to maximize the value of a variety
of AI capabilities to deliver differentiating customer
self-service”
Cognigy, a global leader in AI-powered customer service
solutions, today announced it has been named a Leader in The
Forrester Wave™: Conversational AI For Customer Service, Q2 2024.
In this evaluation, Cognigy was recognized as the top-ranked
solution in the Strategy category and received the highest possible
scores in nine criteria, including Orchestration of AI Assets,
Integrations, Bot Management, Operational Reports and Dashboards,
Scalability and Reliability, System Architecture, and Supporting
Services and Offerings.
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Forrester has named Cognigy a Leader in
Conversational AI For Customer Service. Cognigy is recognized as
the top-ranked solution in the Strategy category with the highest
possible scores in nine areas. (Graphic: Business Wire)
“Enterprises today are looking for best-in-class AI-powered
automation solutions, and, in our view, this recognition from
Forrester validates that Cognigy is the most strategic and
comprehensive Conversational AI solution to address contact center
needs and accelerate CX transformation,” said Philipp Heltewig, CEO
and Co-founder of Cognigy.
According to the Forrester report, “Cognigy’s flexible
architecture fuels truly differentiating self-service. Cognigy’s
vision is to deliver humanlike agents that can be ‘trained’ quickly
to provide valuable applications at a large scale.”
The Forrester Wave™ evaluation highlights Leaders, Strong
Performers, Contenders, and Challengers. It’s an assessment of the
top vendors in the market, intended to help customer service
professionals select the right vendor for their needs. The report
cites Cognigy's flexible architecture, enabling truly
differentiating self-service experiences.
This recognition by Forrester is the latest in a series of top
rankings by influential analyst firms. Cognigy was also named a
Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise
Conversational AI Platforms, a Leader in the IDC MarketScape for
Worldwide Conversational AI Software Platforms, and a Leader in the
Aragon Research Globe for Conversational AI.
Download the full The Forrester Wave™ report here to learn more
about Cognigy's capabilities.
About Cognigy
Cognigy is revolutionizing the customer service industry by
providing the most cutting-edge AI workforce on the market. Its
award-winning solution empowers businesses to deliver exceptional
customer service that is instant, personalized, in any language,
and on any channel. Through the perfect combination of Generative
and Conversational AI, Cognigy’s AI Agents are shaping the future
of customer service, increasing customer satisfaction, and
supporting employees in real-time. Over 1000 brands worldwide trust
Cognigy and its vast partner network to create AI customer service
agents for their business. Cognigy's worldwide customer portfolio
includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz,
and Toyota.
Follow the company on X (formerly Twitter) @Cognigy and on
LinkedIn at https://www.linkedin.com/company/cognigy.
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Stephanie Olsen Lages & Associates (949) 453-8080
stephanie@lages.com