Netcracker Receives Awards for Achievements in Customer Experience and Automation from FutureNet World
22 Mayo 2024 - 5:00AM
Business Wire
Netcracker Honored for Most Innovative
Application of AI to Enhance Customer Experience and Leading
Solution for Network Automation
Netcracker Technology announced today that it has won two awards
from FutureNet World: the Customer Experience Award, which was
presented during the organization’s London event in April, and the
Automation Solution Award, which was presented during FutureNet
MENA in Dubai last week.
Netcracker received the Customer Experience Award for its GenAI
Telco Solution, a ground-breaking offering that provides the
flexibility, robust security and ability to handle complex
analytics needed to transform customer experience. Processes that
previously took days can be accomplished in hours or even minutes,
resulting in significant improvements to efficiency. These
innovative use cases include new partner onboarding, catalog
modification, invoice explanation and self-service business
intelligence. Operators can also create new opportunities for
monetization by leveraging data-driven insights.
The Automation Solution Award honored Netcracker Domain
Orchestration, which provides end-to-end automation across
multilayer networks resulting in cost and time savings for
operators. The solution is in use by a number of telecom operators
who are using it to automate functions across network domains.
“Netcracker continues to raise the bar in the industry by
developing and delivering unique and game-changing solutions for
its customers and has shown its leadership in solving real issues
facing operators,” said Giles Cummings, Founder and CEO of
FutureNet World. “Technology like GenAI and automation has the
potential to revolutionize telecom, and we congratulate Netcracker
for its achievements in these areas.”
“We are honored to receive these awards from FutureNet for two
very different but ultimately related areas that both provide
significant benefits to operators and their customers,” said Ari
Banerjee, SVP of Strategy at Netcracker. “Netcracker remains
dedicated to ensuring our customers have the resources to transform
their operations and provide superior experiences, and these awards
validate our efforts to continuously move the industry
forward.”
About Netcracker Technology
Rapid digitization is disrupting the status quo of today’s
communications markets. Constantly evolving customer needs and
behaviors require service providers to adapt quickly and diversify
their businesses to deliver the outcomes that their customers
expect. Building digital ecosystems, anticipating customer
requirements and delivering a digital-first experience are
essential for service providers to accelerate innovation, expand
into new markets and become the disruptors in the 5G era.
Netcracker Technology, a wholly-owned subsidiary of NEC
Corporation, has the expertise, culture and resources to help
service providers around the world transform their businesses to
thrive in a digital economy. Our innovative solutions – including
our flagship cloud-native Netcracker Digital Platform –
value-driven services and unbroken delivery track record of three
decades help service providers to achieve their digital
transformation goals, drive the telco to techco evolution within
their organizations and realize business growth and profitability.
For more information, visit www.netcracker.com.
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Media Anita Karvé Netcracker Technology
MediaGroup@netcracker.com