ARCOS acquires mission-critical communications provider TextPower
26 Junio 2024 - 7:47AM
Business Wire
ARCOS® LLC, a leader in workforce management solutions for
utilities and other critical infrastructure industries, has
acquired TextPower, a pioneer in text messaging communication
services. This strategic move strengthens ARCOS’s commitment to
enhancing utility operations in both critical response and daily
work through a single comprehensive suite of solutions.
“When utilities are focused on emergency response, it’s
essential for them to communicate with customers early and often,”
said Odus “Boogie” Wittenburg, CEO of ARCOS. “TextPower has built a
formidable reputation within utilities for their reliability and
exceptional service. Adding their technology and expertise helps us
expand our vision of a single, interconnected suite of products
that help utilities seamlessly manage operations. It will also
create new opportunities to serve more utilities and provide new
value to our collective 400-plus utility customers.”
TextPower provides real-time customer and employee communication
solutions for a wide variety of use cases, including billing and
late payment notifications, outage alerts and ETRs (Estimated Time
of Restoration), and demand management. It can also be used to
provide emergency alerts and information, such as during storms and
wildfires. The company’s system has out-of-the-box integrations to
popular outage management systems, enabling seamless two-way
communication with the right customers during events, while its
AlertDispatcher Pro® product enables bi-directional communication
with crews in the field.
“From the start, it’s been clear that there is shared DNA in our
companies’ approaches to serving the utility industry,” said
co-founders Scott Goldman and Mark Nielsen, CEO and Executive
Chairman of TextPower, respectively. “Together, we look forward to
unlocking new possibilities and delivering unparalleled value to
our customers."
As part of the acquisition, TextPower’s leadership team and
staff will join ARCOS and continue to provide quality support and
service to both current and new customers. ARCOS and TextPower will
explore new use cases and opportunities to better serve utility
operations with fast, effective communication tools.
“It’s inspiring to be working with a team that shares our
mission to help utilities improve customer service, reduce costs
and optimize efficiency,” Goldman and Nielsen continued.
About TextPower
TextPower, Inc. is the leading provider of communications
solutions that utilities enable utilities to alert, respond to, and
connect with their customers and employees. The company's software
and bi-directional text messaging services help hundreds of
utilities enhance their revenues, decrease costs, and improve
customer service through timely, automated outgoing messages and
replies. To learn more, visit www.textpower.com.
About ARCOS LLC
ARCOS provides innovative workforce management solutions that
help utilities and other critical infrastructure industries manage
people, work, and assets in a single platform. ARCOS enables
utilities to quickly mobilize personnel for blue and grey sky work,
manage native and non-native crews in a single system, and
accelerate operations with field mobility tools that deliver
real-time situational awareness. More than 200 utilities rely on
ARCOS to advance safety, reduce field costs, and improve response
times and customer satisfaction. To learn more, visit
www.arcos-inc.com
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240624480259/en/
mediainquiries@arcos-inc.com