Military Families’ Feedback Key to Improving On-Base Housing
27 Junio 2024 - 10:00AM
Business Wire
Residents encouraged to share comments, engage
in open dialogue
Corvias encourages military housing residents to provide
feedback often and in various ways. One primary method is through
the Army Housing Tenant Satisfaction Survey. Following a robust
survey promotion period, both by Corvias and their Army partners,
this year’s survey response rate was nearly 40% higher than last
year.
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By reaching residents through preferred communication channels
like email, texts, phone calls, everyday interactions, and
community events, the team was able to capture valuable feedback
relating to topics like customer service, quality of housing and
community aesthetics. Additionally, a light-hearted animal-themed
email campaign kept attention to the importance of hearing from
residents.
“We want to validate and understand resident feedback more
deeply,” said Denise Hauck, senior vice president of property
operations for Corvias Property Management. “It’s critical that we
hear from our residents and we learn from their input. We hope
residents will continue to take the survey so that we can use the
feedback provided to continuously make improvements and updates to
ensure resident satisfaction across our military housing
portfolio.”
All installations worked diligently to meet the Army’s minimum
response goal. Of note, Aberdeen Proving Grounds and Randolph
Pointe at Fort Liberty achieved 54.3% and 44.1% response rates,
respectively. Several additional installations increased their
response rates by 60% or more this year.
Additional Sources of Feedback
Beyond the Army Housing Tenant Satisfaction Survey, Corvias
seeks resident feedback in multiple ways including the SatisFacts
Survey and interactions with property management team members.
Opportunities for 1:1 conversation include resident events and Army
leadership town halls.
The SatisFacts survey gauges resident satisfaction. This year,
Corvias received national honors from SatisFacts for its military
property management services.
Through a continuous loop of resident communication and customer
service, Corvias is committed to providing its residents with the
best possible living experience.
Find out more about Corvias’ military property management
services at corviaspm.com.
About Corvias Corvias partners with the Department of
Defense and higher education institutions to solve infrastructure
and energy resiliency challenges and to create long-term,
sustainable value through our unique Solutions Through
Partnerships® approach. Corvias partnerships enhance the well-being
in our communities, including at the largest renewable energy
project in Kansas and at resiliency projects nationwide. Our more
than 72,000 residents consistently highly rank the courtesy and
professionalism of our maintenance and leasing personnel. To learn
more, please visit: www.corvias.com.
About Corvias Property Management Corvias Property
Management applies its resident-first approach to provide housing
operations, maintenance and service support for university and
military communities to create safe, high-quality places to live,
learn, work and interact. Across 10 U.S. states, Corvias Property
Management maintains 42,000 residential units, totaling
approximately 50 million square feet of real estate, including at
seven military installations and 15 universities.
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Communications@Corvias.com (401) 541-3375