Zenerate's immersive learning and simulation
training journeys transform how customer service and training
leaders develop top-performing customer-facing agents
PALO
ALTO, Calif. and DENVER, June 27,
2024 /PRNewswire/ -- Zenarate, a leading SaaS
provider of AI-powered skill-based learning and development for
customer-facing agents, today announced its selection to the 2024
Top Training Companies™ list for the AI in Training sector of the
corporate learning and development (L&D) market.
Training Industry, the leading research and information
resource for corporate learning leaders, prepares the Training
Industry Top 20 report on critical sectors of the corporate
training marketplace to better inform professionals about the best
and most innovative providers of training services and
technologies.
Top AI in Training Companies lists were based on the following
criteria:
- Breadth, quality and advancement of AI features, capabilities
and analytics.
- Presence, innovation and impact within the AI training
market.
- Client and user representation.
- Business performance and growth.
Premier brands like Optum, Bank of America, and Hyatt are
transforming contact center KPIs such as CSAT, Average Handle Time
and First Contact Resolution scores by developing confident,
top-performing customer-facing agents with Zenarate's AI Coach™
development platform. AI Coach™ combines robust simulation
training, live agent analysis and ongoing coaching across
conversation, screen and chat scenarios to help organizations
deliver consistently superior customer experiences and
performance.
"Congratulations to our Zenarate team for receiving this
prestigious annual award. Being chosen by Training Industry
as a 2024 AI in Training Top 20 Company is a reflection of our
relentless focus on putting our Customers first every day and
meaning it," said Zenarate CEO and Co-Founder Brian Tuite. "Receiving Training
Industry's top award is validation that our AI Coach™ platform
is modernizing how people learn and perform using world-leading and
practical AI, producing significant ROI for our global enterprise
customers."
"We are excited to announce our first-ever Top AI in Training
Companies list!" said Jessica Schue,
market research analyst at Training Industry, Inc. "The companies
chosen for our Top 20 offer advanced and innovative AI-powered
products such as content development, coaching and feedback tools,
delivery and localization support and more to provide an efficient
and effective administrative and learning experience. These
innovative companies are staying up to date to ensure their
products and solutions continuously grow and provide their clients
with efficient results."
About Training Industry, Inc.
"We make connections." Our company has a passion for making
connections. We cultivate high-value conversations for select
solution providers and with our highly engaged community of
corporate learning and development leaders and decision-makers.
These conversations benefit the entire training industry by
surfacing challenges, sharing innovations and communicating rapidly
evolving best practices.
Training Industry (https://trainingindustry.com) is the most
trusted source of information on the business of learning. Our
authority is built on deep ties with more than 450 expert
contributors who share insights and actionable information with
their peers. Training Industry's courses, live events, articles,
magazine, webinars, podcast, research and reports generate more
than 10 million industry interactions each year, while the Top 20
Training Companies Lists help business leaders find the right
training partners.
About Zenarate
Zenarate AI Coach™ is an award-winning enterprise SaaS platform
that transforms how companies develop top-performing
customer-facing teams. Zenarate's skill-based AI Coach™ platform is
fully customizable to each client's unique skills, compliance
requirements and overall brand experience. AI Coach™ develops
confident and prepared agents through personalized learning
journeys and simulation training, live agent assessment, and
targeted simulation coaching for ongoing improvement. The
industry-leading platform includes an enterprise-grade reporting
architecture to measure what matters most, driving key metric
improvements for global brands.
With its fast and flexible deployment capabilities and
AI-powered data engine, Zenarate AI Coach rapidly develops
top-performing customer-facing teams in 79 languages and dialects
globally across industries, including financial services,
insurance, healthcare, telecommunications, travel, technology, and
retail.
Zenarate AI Coach™ has received numerous prestigious awards,
including the Frost & Sullivan Customer Value Leadership Award
Winner, CCW's Disruptive Technology of the Year, and the FinTech of
the Future Award Winner for Artificial Intelligence & Machine
Learning. For more information, visit www.zenarate.com
Contact Information
Jacob Harvey
Catapult PR-IR
(303) 581-7760
jharvey@catapultpr-ir.com
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SOURCE Zenarate