The new offering includes quantitative and qualitative research,
data analysis, and consultation to help administrations solve
critical community challenges.
MANHATTAN, Kan., July 3, 2024
/PRNewswire-PRWeb/ -- CivicPlus, a leader in public sector SaaS
technology solutions, announced the launch of its Community
Engagement Consulting Service. Grounded in scientific research and
representational data analysis, and augmented by insights from
local government and community operations experts, the consultative
service aims to help leaders identify solutions to community
challenges using resident and community member insights.
Grounded in scientific research and
representational data analysis, and augmented by insights from
local government and community operations experts, the CivicPlus
Community Engagement Consulting Service aims to help leaders
identify solutions to challenges using community member
insights.
Led by Brenden Elwood, CivicPlus
Vice President of Market Research, the service leverages the
capabilities of data scientists and community researchers with over
three decades of experience. Each engagement will include
presenting research findings and recommendations to administrative
stakeholders. According to Elwood, the impetus for launching a
research-based consultation service found its inspiration in
CivicPlus' desire to continue finding impactful ways of achieving
its mission of helping make government work better.
"For decades, people have known CivicPlus as an industry-leading
public sector SaaS company," said Elwood. "And we're proud of
having earned that distinction by scaling an integrated portfolio
of solutions to help automate local government operations and
empower residents to self-service their needs online. The missing
facet in our commitment to being innovative partners to our
customers was helping them frame and solve challenges even when new
technology isn't a core part of the solution. This Community
Engagement Consulting Service closes that gap and we could not be
more excited to begin partnering with community leaders on their
biggest initiatives."
Elwood is uniquely positioned to establish CivicPlus' Community
Engagement Consulting Service because he not only brings over two
decades of behavioral science and market research experience to
CivicPlus customers but also because he served as a Park
Commissioner for six years and is currently in his third term
serving as a council member for the City
of North Bend, Washington.
"As an elected official, I understand the challenges that
administrations and organizations face when making impactful
decisions with limited resources and budget," Elwood said. "Data is
vital to those discussions, and not just internal system-level
data, but data that can only come from the voices of the people
whom the governing body's choices will directly impact.
Facilitating a service for our valued customers that uncovers
critical insights in a scientifically sound manner and ensures
representation across demographics is vital to making government
work better, which means it's the right step for CivicPlus."
CivicPlus' Community Engagement Consulting Service includes
data-gathering modalities such as surveys, one-on-one interviews,
online text analysis, and focus group research. Based on early
customer engagements, Elwood says he expects his team's research to
indicate a wide array of strategic recommendations, including
legislation introduction, process improvements, advocacy work,
policy changes, budget allocation, or technology investments.
Elwood adds that he expects many engagements to become long-term
strategic partnerships.
"From a data science perspective, we can solve some challenges
with one data set. Others will require longitudinal data and
benchmarking. Simply put, in the same way that CivicPlus never
implements software and walks away, we plan to stand behind our
strategic recommendations and see the results through. In many
cases, that will mean returning to projects post-implementation and
gathering new data and more resident and community member feedback
to gauge our success and ensure we're helping our customers create
positive civic experiences."
To learn more about CivicPlus' Community Engagement Consulting
Service, visit CivicPlus.com.
About CivicPlus
CivicPlus® is a trusted technology company dedicated to
empowering government staff and powering exceptional digital
experiences for residents. With a comprehensive suite of solutions
that combine to form THE Modern Civic Experience Platform, we
strive to create one-stop, frictionless interactions that delight
residents and help staff collaborate and work efficiently. As a
result, government administrations that choose CivicPlus realize
greater trust and satisfaction among their community members.
Backed by over 25 years of experience and leveraging the
insights of more than 850 team members, our solutions are chosen by
over 10,000 global entities and are used daily by over 340 million
people in the U.S. and Canada
alone. For more information, please visit civicplus.com.
Media Contact
Jessica Marabella, CivicPlus, 1
888-228-2233, marabella@civicplus.com, www.civicplus.com
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SOURCE CivicPlus