Award recognizes brick & mortar retailers in the United States that provide the best in-store experience, based on customer perspective

Bob’s Discount Furniture, one of the fastest growing omni-channel furniture retailers in the country, today announced it has been named one of America’s Top Retailers, 2024 by USA TODAY and Plant-A Insights Group.

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At Bob's Discount Furniture, store associates are committed to creating an exceptional experience and delivering unparalleled customer service for each and every customer. (Photo: Business Wire)

“Bob’s Discount Furniture is thrilled to learn that our in-store experience has been recognized by such an esteemed data analytics firm and national news organization and, most importantly, our customers,” said Roger Dunlap, senior vice president of retail at Bob’s Discount Furniture. “We firmly believe that the customer journey is at the heart of our success. From the moment a customer steps into one of our stores, our goal is to create an exceptional experience and strive to exceed their expectations.”

America’s Top Retailers’ is a partnership between Plant-A Insights Group and USA TODAY recognizing brick-and-mortar retailers in the U.S. that provide the best experiences. Based on a range of relevant metrics from customers, the study involved an assessment of publicly accessible data and a large-scale confidential online survey conducted among U.S. customers.

Each retailer was evaluated on seven store experience categories including: product offerings, price-value-ratio, customer service, atmosphere, accessibility and location, orientation and product display and loyalty programs.

The study interviewed more than 45,000 consumers and collected over 293,000 comprehensive retailer reviews, making it one of America’s largest independent retail experience studies.

Customers provided insights and assessments on their overall likelihood to recommend the brick & mortar retailers as well as the actual quality of the store experience that are crucial in determining whether consumers enjoy visiting and shopping from brick & mortar stores. To view this year’s full list, visit here.

About Bob’s Discount Furniture

Founded in 1991, Bob’s Discount Furniture is one of the fastest growing furniture retailers in the country. Keeping true to its founding principle that everyone deserves quality furniture, Bob’s provides unsurpassed value with honesty and integrity. Through all the work that happens behind the scenes, Bob’s engineers this value, offering its discount on a wide variety of stylish, quality furnishings, mattresses, and home accents. The company also offers a unique and enjoyable shopping experience, featuring cafes in each store with complimentary gourmet coffee, ice cream, cookies, and candy.

With 177 furniture stores across 24 states, the Manchester, Connecticut-based company has become the 9th-largest U.S. furniture chain according to Furniture Today and ranked #12 by HomeNewsNow on their 125 Furniture and Bedding Retailers 2023 list. The company is also recognized by Plant-A Research Group and Newsweek as one of America’s Greatest Workplaces; America’s Greatest Workplaces for Diversity; America’s Greatest Workplaces for Parents and Families; and America’s Greatest Workplaces for LGBTQ+. In 2024, Bob’s was recognized by USA Today and Plant-A Research Group in their America’s Customer Service Champions and America’s Top Retailers lists.

Bob’s is committed to supporting local communities through a variety of charitable giving efforts. Bob’s Discount Furniture Charitable Foundation has anchored the company’s philanthropic work for more than 20 years. Additionally, the Bob’s Outreach program was created as a separate entity to help schools and children-related charities. In total, Bob’s and its Foundation donate more than $2.75 million to charities through these programs each year. For more information on Bob’s charitable programs, visit Bob’s Cares, and follow Bob’s on Twitter @MyBobs, on Facebook, and Instagram.

Media mybobsstanton@stantonprm.com