CLINTON TOWNSHIP, Mich.,
July 19, 2024 /PRNewswire/ -- Tweddle
Group, a top provider of product service and support information
and technology, and Stellantis, one of the world's leading
automakers, will partner to create new feedback gathering and
analytic components for the Stellantis Dealer Connect web
portal.
Under the update, technicians will be able
to log the complaint, cause and corrective action of each repair
session.
Dealer Connect already supplies dealer technicians with the
service diagrams and wiring information they need to complete
repairs with maximum efficiency.
Under the new update, technicians will now be able to log the
complaint, cause and corrective action—the "three C's"—of each
completed repair session.
Dealer Connect will capture and store this data in a central
repository, allowing Stellantis to identify repair patterns and
more effectively optimize the quality of their products and the
efficiency of repairs.
"We're thrilled to be involved in this groundbreaking project
with Stellantis," said Tweddle Group President Todd Headlee. "This new system add-on will
provide a running database of repair patterns and reliable
solutions and facilitate repair authorizations for dealers—all of
which creates a better experience for customers."
Headlee said the project demonstrates Stellantis' commitment to
transformative solutions, and their confidence in Tweddle Group
capabilities.
"Stellantis has entrusted us to build and integrate this new
feedback and analytics system," Headlee said. "We're excited to see
the positive impact it will have for their customers, and we look
forward to achieving even greater things with them in the
future."
About Tweddle Group
Tweddle Group, a division of CJK Group, Inc., believes products
should be easy to use, and delivers integrated, multi-channel
information solutions to support every aspect of the post-sale
experience—for product managers, technicians and—most of
all—consumers. For more information, visit www.tweddle.com.
Media Contact:
Lisa
Ekstrom
lekstrom@tweddle.com
About Stellantis
Stellantis N.V. is one of the world's leading automakers aiming
to provide clean, safe and affordable freedom of mobility to all.
It's best known for its unique portfolio of iconic and innovative
brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS
Automobiles, FIAT, Jeep®, Lancia, Maserati, Opel,
Peugeot, Ram, Vauxhall, Free2move and Leasys. Stellantis is
executing its Dare Forward 2030, a bold strategic plan that paves
the way to achieve the ambitious target of becoming a carbon net
zero mobility tech company by 2038, with single-digit percentage
compensation of the remaining emissions, while creating added value
for all stakeholders. For more information, visit
www.stellantis.com.
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SOURCE Tweddle Group