Teresa Anania Joins Sophos as Chief Customer Officer
22 Julio 2024 - 8:34AM
Sophos, a global leader of innovative security solutions for
defeating cyberattacks, today announced that Teresa Anania has
joined the company as Chief Customer Officer (CCO). Anania will
play a key role in accelerating Sophos’ customer and partner
success initiatives to maximize value of Sophos’ portfolio of
cybersecurity solutions and services, including Managed Detection
and Response (MDR) services and endpoint, network, email, and cloud
security.
Anania has more than 25 years of experience in leading customer
satisfaction and sales growth across public and private sectors,
excelling in both direct and indirect sales channels. Joining
Sophos from Zendesk, Anania was responsible for the management and
development of its global client base of more than 110,000
customers from small- and medium-sized businesses (SMB) to
enterprises. During her time at Zendesk, Anania led all post-sales
functions, including Professional Services, Customer Support,
Customer Service, Customer Success, and Renewals, to deliver top
line growth and measurable impact for customers. Anania has
extensive experience specializing in scaling post-sales customer
engagement for enterprise, commercial, and volume segments,
delivering significant Return on Investment (ROI) and driving
revenue.
As CCO, Anania will be responsible for developing a stronger
customer-centric culture, working together with channel partners
and Managed Service Providers (MSPs) to deliver a seamless
experience for Sophos’ growing customer base of more than 600,000
organizations worldwide. This vision also provides assurance that
smaller customers, which are a prime target for attackers, have
access to the same innovative security solutions and
industry-leading threat intelligence as their larger counterparts,
a critical overall mission for Sophos in 2024 and beyond.
“Sophos is in an exciting phase of its business growth, and I am
eager to bring my career success building positive customer
experiences to the company,” said Anania. “Sophos has a stellar
reputation for continually innovating cybersecurity technology and
managed security services that help organizations defend their
businesses against ransomware, data breaches and other potentially
business-ending cyberattacks. I will be working closely with
channel partners, MSPs, and the global team, to advocate for
Sophos’ customers and their security defenses and to drive value
for partners from Sophos’ entire portfolio of solutions and
services.”
“The threat landscape is always changing, and organizations need
regular, interactive assessments of their overall IT environments
to determine how to most efficiently and effectively adapt to
defeat active attackers. To help facilitate this, security vendors
need to take responsibility to ensure that customer investments in
their products and services are providing real value to them, which
requires engagement throughout contract lifecycles. This also
requires world-class customer experience (CX) for renewals and
upgrades to the most relevant and appropriate technologies and
services, and an awareness of the full potential already available
in existing licenses. The best tool is of little value without the
right operation, so these components are critical to properly and
consistently defending against modern attacks,” said Joe Levy, CEO
of Sophos. “To provide this pathway, we’ve hired Teresa, who has an
impressive track record building post-sales relationships and
delivering experiences that increase customer satisfaction and
drive topline growth. Her knowledge and expertise will allow us to
further put customers at the center of our business, alongside our
channel partners and MSPs. Most importantly, Teresa’s new role will
help keep our customers as secure as possible, which is always our
top priority. We are delighted to welcome Teresa to the Sophos
team.”
About Sophos Sophos is a global leader and
innovator of advanced security solutions for defeating
cyberattacks, including Managed Detection and Response (MDR) and
incident response services and a broad portfolio of endpoint,
network, email, and cloud security technologies. As one of the
largest pure-play cybersecurity providers, Sophos defends more than
600,000 organizations and more than 100 million users worldwide
from active adversaries, ransomware, phishing, malware, and more.
Sophos’ services and products connect through the Sophos
Central management console and are powered by Sophos X-Ops,
the company’s cross-domain threat intelligence unit. Sophos X-Ops
intelligence optimizes the entire Sophos Adaptive Cybersecurity
Ecosystem, which includes a centralized data lake that leverages a
rich set of open APIs available to customers, partners, developers,
and other cybersecurity and information technology vendors. Sophos
provides cybersecurity-as-a-service to organizations needing fully
managed security solutions. Customers can also manage their
cybersecurity directly with Sophos’ security operations platform or
use a hybrid approach by supplementing their in-house teams with
Sophos’ services, including threat hunting and remediation. Sophos
sells through reseller partners and managed service providers
(MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More
information is available at www.sophos.com.
Contact: Samantha Powers, sophos@walkersands.com