AMGiNE Launches Automated Booking Tool that Uses AI to Transform how Corporate Travel Requests are Managed
23 Julio 2024 - 5:30AM
Business Wire
GBTA Convention 2024, Booth #2242 – AMGiNE, provider of
the leading AI automation platform for managed business travel,
today announced the launch of its AMGiNE Automated Booking Tool
(AMGiNE ABT), a next-generation platform with both agent-facing and
traveler-facing tools that will transform corporate travel
management. AMGiNE ABT leverages AI to understand traveler intent
and automatically provide the best possible itinerary options. In
addition to streamlining the corporate booking process, AMGiNE ABT
reduces operational costs and addresses the increasing demand for
efficient, consumer-grade solutions in corporate travel.
AMGiNE Driving the Evolution of Corporate Travel
Booking
The process of booking corporate travel is often tedious and
inefficient, requiring travelers to navigate multiple platforms to
build a complete itinerary. Currently, the self-service approach to
travel requests through online booking tools (OBT) or offline
channels such as emails, phone calls, or texts, results in
time-consuming back-and-forth communications with travel
agents.
AMGiNE ABT changes this paradigm by delivering a seamless,
automated booking experience that integrates multiple AMGiNE
services into a single platform. The platform uses artificial
intelligence (AI) to understand a traveler’s intent and
automatically generate the best travel options. Travelers can now
submit text-based travel requests through any online or offline
channel, including email, Slack, and text. AMGiNE ABT parses and
automatically processes requests and within minutes generates ideal
itinerary options that are delivered directly to the traveler or
via an agent, and can be customized as needed. This not only speeds
up the booking process by eliminating the need for travelers to do
their own upfront shopping before making a travel request, but also
ensures a consistent and personalized travel experience that is
aligned with traveler preferences and corporate travel
policies.
“The ability to automatically service all the different request
types received from travelers in one unified platform hasn’t been
achieved by anyone in the industry, until now,” said Greg Apple,
CEO of AMGiNE. “In addition to using AI to solve one of the biggest
areas of frustration for corporate travel, we also understand the
complexities of the industry and have deep integrations with the
GDS and the PNR layer so we can help TMCs modernize their tech
stacks and better service their corporate customers.”
AMGiNE ABT addresses several gaps in the current corporate
travel market:
- Unified Platform for Agents and Travelers: It is the
only solution offering a single platform with both agent-facing and
traveler-facing tools, capable of handling email, Slack, voice,
bulk reservations, and integrated web forms.
- Improved Agent Efficiency: By automating the process of
generating itinerary options, AMGiNE ABT significantly boosts agent
productivity and improves service level agreement (SLA) metrics.
There are also no cryptic GDS commands for new agents to learn.
Plus, with AMGiNE ABT’s classification capabilities, urgent
requests are automatically escalated and standard requests routed
to the correct departments or agents in real time.
- Enhanced Traveler Experience: Provides instant,
personalized recommendations, saving travelers time and ensuring a
consistent booking experience across multiple channels, with the
flexibility to self-shop as needed.
Travel Inc. is among the first TMCs to deploy AMGiNE ABT as a
white-labeled solution for its corporate travel clients. According
to Eric Almond, Head of Product at Travel Inc., “AMGiNE ABT is a
game changer for us because it enables travel arrangers to
streamline their workflows while personalizing the travel booking
experience for their travelers without the need for online booking
tools. We’ve seen efficiency improvements both for our team and for
our customers of up to 160%. This is not insignificant given the
volume of travel requests we process on any given day.”
AMGiNE ABT provides TMCs with several key features and benefits.
These include:
- Text Parsing to Understand Travel Intent: AMGiNE ABT
parses the text in travel requests to understand intent, performs
searches in the TMC reservation system, and compiles results into a
single data set for agent oversight or direct traveler response.
This ensures requests through all channels can be serviced more
efficiently and consistently by a TMC.
- Agent Application: A full-featured agent app allows
travel agents to select and modify pre-recommended itinerary
options, improving agent productivity and reducing the learning
curve for new agents.
- Instant Itinerary Options: Within minutes of submitting
a travel service request by email, Slack, or other channels,
travelers receive curated itinerary options that can be customized.
This reduces the hidden employee cost of time typically spent
searching and booking travel. Plus, since AMGiNE ABT leverages the
rich data that TMCs have about their customers, trip options
presented to travelers are in alignment with their needs and
preferences.
- Policy Rules Integration: This ensures that itinerary
options provided conform to a company's travel policy and prevent
unauthorized bookings.
- PNR Creation: Allows for complete automation from
traveler request to booking completion.
- Deep Integration with Workflow Management Systems:
AMGiNE ABT integrates through APIs with TMCs’ existing OBT. It also
uses APIs to integrate with workflow management systems such as
Front, RingCentral, Genesys Cloud, Salesforce, and others to
deliver an end-to-end solution that supports existing TMC
workflows.
Availability
The platform is now available for licensing by TMCs globally and
is ideal for those looking for a solution that increases agent
productivity, improves SLA response times, and provides a superior
travel experience for agents, travel arrangers, and travelers. The
platform can also be white labeled by TMCs looking to offer the
capabilities as a branded solution.
About AMGiNE
AMGiNE is a next generation AI Automation Platform designed
specifically for travel management companies (TMCs). Through its
API-first capabilities, AMGiNE automates travel requests and
streamlines serviceability for TMCs across online and offline
booking channels. AMGiNE has 25 issued and allowed patents and is
constantly exploring new use cases to service for its TMC partners.
Additional information is available at amgine.ai.
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Media: Jodi Echakowitz Boulevard Public Relations
Jodi@boulevardpr.com