Blue Diamond Resorts’ Butler Program Pioneers Personalized Guest Experiences
29 Julio 2024 - 11:13AM
Blue Diamond Resorts has recently completed an extensive Butler
Certification Program for 2024, setting a new benchmark in luxury
and personalized service across its portfolio. Conducted by a Head
Master certified by the Hospitality and Butler organization, a
representative of the British Butler Institute, this program
underscores the brand’s commitment to excellence in hospitality.
The certification is designed to enhance the
skills and expertise of butlers stationed at both family-friendly
and adults-only resorts within the hotel management company’s
properties across Mexico, Costa Rica, Jamaica, the Dominican
Republic, Antigua, Saint Lucia, and Grenada. This ensures that
butlers meet the highest standards of service and attention to
detail.
“We are incredibly proud of our butlers who
excel in anticipating and fulfilling every guest’s needs,” said
Jurgen Stutz, Senior Vice President - Sales, Marketing &
Distribution for Blue Diamond Resorts. “Their ability to deliver a
seamless, personalized experience reflects our commitment to
exceptional service. Our butlers are not just service providers;
they are dedicated partners in crafting memorable, bespoke
experiences for every guest.”
Butlers play a crucial role in the Diamond Club™
and Star Class™ room categories at Royalton Luxury Resorts and
Planet Hollywood Beach Resorts, respectively. These categories
offer an elevated experience with exclusive benefits, including
private check-in, access to exclusive pool and beach areas, premium
amenities, and enhanced services. Butlers are specially trained to
anticipate and cater to a wide range of guest needs—from securing
dining and spa reservations to arranging celebrations like
birthdays, anniversaries, and wedding proposals. Integral to the
Chairman Suite experience, they also serve guests in these upper
categories with exceptional service and attention to detail. This
approach transforms traditional butler duties into personalized,
guest-centric service, ensuring each stay is meticulously tailored
to individual preferences and desires.
In recognition of International Butler Day, Blue
Diamond Resorts celebrates the vital contributions of its butlers
in delivering exceptional guest experiences. The company stands out
as a pioneer in integrating butler services into the all-inclusive
model, demonstrating its commitment to blending luxury with
personalized service.
For more information on Blue Diamond Resorts'
butler services, visit royaltonresorts.com and
planethollywoodhotels.com.
About Blue Diamond
Resorts
Blue Diamond Resorts encompasses over 60
properties, exceeding 18,000 rooms in eight countries located in
the most popular holiday destinations in the Caribbean. Its nine
leading hotel brands include the Award-winning, All-In Luxury®
Royalton Luxury Resorts, where Everyone is Family. Whether guests
come as friends, parents, kids, couples, weddings, corporate or
incentive retreats, or solo travelers everyone is family in these
properties that feature personalized services and signature
amenities including All-In Connectivity™, DreamBed™, and the Sports
Event Guarantee™. To refocus on valued relationships and
friendships, Hideaway at Royalton offers an adults-only experience
with exclusive dining and preferred accommodations to enhance
Togetherness among their guests. Party Your Way at Royalton CHIC
Resorts, an adults-only vibrant and effervescent all-inclusive
brand to revel in the unexpected. Mystique by Royalton is Miles
from Ordinary, offering their visitors the chance to connect with
their surroundings in a boutique-style resort collection full of
endless beauty and hip vibes. In Jamaica, Grand Lido Negril offers
guests over the age of 21, a unique and all-inclusive Au Naturel
vacation along with a secluded shore for the utmost privacy.
Memories Resorts & Spa offers a vacation designed whether
you´re planning a family vacation, reuniting with friends, or just
have a relaxing moment with your significant other, while Starfish
Resorts provides amazing value, breathtaking surroundings, and rich
culture and heritage. Planet Hollywood Hotels & Resorts invites
guests to Vacation Like A Star™ with an engaging and interactive
experience, plus famous pop culture items from iconic movies,
music, and sports while you will Dodge the Paparazzi at Planet
Hollywood Adult Scene where your adults-only vacation will be
the center of fascination and attention with glam and
exclusivity.
To learn more about Blue Diamond Resorts, please
visit www.bluediamondresorts.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/d77b0c61-384d-4f98-a36c-72b3d0837c22
For more information contact media@bluediamondresorts.com.